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CB Parcel Delivery Services LBC Express customer service
LBC Express

LBC Express review: customer service 1

T
Author of the review
5:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I went to LBC to pick-up my package. There were only 2 customers in line when I arrived. They didn't even said to wait or something that could entertain a customer. I waited for about 10 -15 minutes for the two customers to be done. I kept on asking if they could prioritize me since I brought my child with me but they had no response. Until then, someone they knew came in and she was entertained first before me. I was so pissed off, the thought that I arrived first and I carried a child. They kept me wait for almost 15 minutes while they were doing some works with the packages. When they called my attention, my son was already having tantrums. I almost cried due to anger. I even said something to them that they should prioritize customers before anything else. It was so disappointing knowing that customers should be entertained right away and priority lane should have been imposed. I hope this complaint will be heard and could call out their attention. Employees like these should be reprimanded.

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J
J
Juvelyn Lumabas
US
1 comments
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Dec 20, 2019 10:18 pm EST

Due to my unavailability to bring the documents to my cousin, I had to send it via LBC on Dec 1. After two weeks, my cousin told me that they haven't received the docs yet. I followed up many times to the customer service thru messenger because no one answer me in the landline. Utang na loob naman, sana ininform niyo ko kung hindi niyo makita ung location. That document is now urgent tapos next week pa maibabalik sa pinagmulang branch?

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  1. LBC Express Contacts

  2. LBC Express phone numbers
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    8%
    Confidence score
    Philippines
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    14%
    Confidence score
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    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
#16 Parcel2Go.com Parcel2Go.com #17 Thailand Post Thailand Post #18 LBC Express LBC Express #19 The Professional Couriers / Tpcindia.com The Professional Couriers / Tpcindia.com #20 Postnord Postnord

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