LBC Express
Reviews and Complaints

Lazadao Order #[protected] Tracking #[protected] The latest update from your tracking page, "Ready for delivery. Please expect delivery within the day." then suddenly "Shipment issue. Please get in touch with us through our official customer care channels.", wala pa po kong na receive na calls/message for confirmation man lang sana, they didn't even try to deliver it, I already waited for 4 days, I was expecting to get it yesterday, but until now, wala pa po.

1st tried to deliver ur package but recipient is unknown in the given adress, pero ang totoo hindi nyo tlga dineliver un, how come na hindi kilala dto, e halos laht dto sa st. Namin e kilala ung apelyido naun, at ska my no. Namn n nka inprint dun s packge at wla aq nriciv n kht isang twag o txt man lng dat dey luking for my [censor] adres, and they didn't even try to contact me and sugest other solution, like pick up my pckge instead,. And now my pckge is being forwarded back to lazada warehouse, actualy dlwa ung inorder q naun, at ndeliver agad sken ung isa ng 2go express, bakit b kc nagkhiwaly p ng courrier, im really pissed,.

Please pakitrain niyo ng mabuti yang mga delivery boy niyo specially dito xa cebu.. Wow ha patawag tawag na andito na daw cla xa location ko at pinapalabas aq xa bahay .. Kala q naman eh andito na yun pla walang lbc na nandon xa labas.. Taz etetext mo hindi naman nagrereply.. And then after 4 hrs tsaka magtetext na andito na daw talaga at dumating na yon package.. Ano to lokohan.. Taz nong lumabas na aq wla pang mga 2mins eh umalis na xa kasi meron pa daw xa ededeliver xa ibang place, oh wow ndi man lang nakapaghintay, then texted him if he could come back to my place at sabi niya hindi na daw xa makabalik kasi mahihirapan daw xa.. Aq na lng daw pumunta xa location niya.. In which andon xa xa it park.. Oh wow.. Manong to deliver parcels is ur job taz aq pah papuntahan mo xa location mo! [censor] ka! lbc cebu delivery boys sucks!

Shipment did not arrive however As per tracking number [protected] based on LBC tracking site, "tried to deliver your shipment but recipient is unknown at the given address" dated July 8. On the specified date, no LBC delivery van was in site nor did they arrive at our place as we were waiting for the shipment the entire day. There was a first order from Lazada and it waa delivered last July 5 using the same address. For reference its order number is [protected]. However our 2nd order with tracking number [protected] as mentioned above is the one that has not reached our address. Didn't receive any call as well. Deliveries shoukd be checked as yoir people can just indicate that they were not able to delivwe but did not even contact the consignee. My number is indicated on the details

Ako Po si Dexter Ordoña fr Abu Dhabi UAE. Nagpadala Po ako Ng cargo package s pinas noong april 12, 2017 dito s Abu Dhabi UAE with tracking number [protected]. pinick-up Po ni Niño LBC representative dito s Abu Dhabi, bago po nmin sinakay s sasakyan nila tinimbang nya at umabot Ng 84 kls. Pinick-up Po Ng aking asawa s pinas noong June 4, 2017 Kung saan umuwi nmn ako s pinas Kya ako mismo ngbukas Ng cargo package ko. Ngtataka ako bkit npakagaan nlng at halos 40-50 kls. nlng at halos masisira n ung box Ng package ko. Pgbukas ko Po s aking package nkita ko nlng bkit halo halo n ung laman at Wala n s ayos Kya ngtataka ako. Pglabas ko lhat Ng laman Ng package dun ko nlaman n nabuksan nga Kasi nglagay ako Ng platandaan s loob Ng package ko Ng plastic bag at nilagyan ko Ng tape para malaman Kung mabuksan at Yun nga nangyari Ang di ko inaasam binukasan nga at nanakaw ung iba. Meron png naipasok n diswashing liquid at cartoon Ng termos dun s loob Ng package ko n d nmn s akin. Pagbaliktad ko Po s box nkita ko Po n ung nilagay nilang seal Ng lbc ay broken n Po at tadtad n Po Ng clear tape s ilalim Ng package ko. Ngpunta ako s borongan branch Kung saan ko pinadala ung cargo package ko at ngreklamo ako, tapos sasabihin lng sakin Ng nakausap ko n wala silang pakialam kc receiver lng dw sila. Dun daw ako mgreklamo Kung saan ko pinadala Ang cargo package ko dito nga s Abu Dhabi UAE. Pang apat n Padala ko n Po ito s lbc Kya ngtiwala ako, pero bkit nila nagawang buksan at nakawin Ang laman Ng aking package. Sana Po paki solusyonan Po itong nangyari s aking package kc Po isang taon ko Po inipon at pinagpahirapan para s aking pamilya tapos nanakawin lng pla. Salamat po Sana maibalik Ang nawala s akin.

Item bought from Lazada PH and shipment delivered by LBC courier to Sorsogon City, Sorsogon w/ tracking # [protected] was not delivered to Martin Gerard J. Maximo due to payment issues during delivery.
-Dates of Last Status of Shipment
July 07, 2017 Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.
July 07, 2017 Arrived at SORSOGON DELIVERY HUB.
July 07, 2017 Forwarded to SORSOGON DELIVERY HUB.
July 06, 2017 Arrived at SOUTH LUZON AREA.
July 06, 2017 Arrived at MID DAY.
July 06, 2017 Forwarded to SOUTH LUZON AREA.
July 06, 2017 Forwarded to LBC CENTRAL EXCHANGE.
July 06, 2017 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).

Receiver wishes to receive the shipment within the allotted date of delivery of Lazada PH which is in-between July 6 - July 18, 2017

To whom it may concern
I ask regarding the shipment that your company not capable and able to deliver to my area and how could we make the delivery then. Please can you give me an option about the situation of the shipment hoe to proceed in my respective address
I will much appreciate your help thank you very much
Your Truly
Rodmhar Ranga

Name:Rodmhar Estuesta Ranga
Phone #:[protected]
Address:Minagbag Quezon Isabela
Tracking ID:[protected]

We would like to report/ file a complaint regarding the delivery of my brother’s passport which was sent by the DFA Megamall with tracking number [protected] with an expected date of delivery last July 1, 2017.

Upon verification with the Telephone Passport Express Hotline last July 3, 2017 (Monday), the passport has been delivered already dated June 24, 2017 at around 2:00pm and was received by someone who is not authorized to receive it and the worst is, we do not know that person and there is no name as such in the building where my brother’s office is sited.

We have raised this issue already several times to the LBC Customer Service Hotline but seems the retrieval of my brother’s passport is not that urgent. I do not think that they are giving their full attention to this given that the document is not just a simple one but it is a highly sensitive as it can be used against my brother.

We are now so much skeptic and pissed-off about this if why the deliveryman handed-over the passport to someone he is not even sure if he/she is authorized to receive it. As far as we know that if someone will receive that said document, my brother should prepare an authorization letter and attach at least one copy of his valid ID. The receiver should as well prepare his/ her valid ID for the deliveryman to cross-validate that he/ she is the person that my brother has authorized to receive his passport.

It’s been 13 days now since the passport has been released to that unauthorized person and we are so worried about that there is a high risk involved here that the sensitive personal information of my brother was already exposed and that person has already access to. He/ She can use it against my brother or worst case scenario, they can probably steal my brother’s identity.

For this matter, we are asking for your top management to investigate and take appropriate action as soon as possible due to the risk involved here. We wanted also for you to impose the corresponding sanctions to those who should be responsible and liable here. And additionally, to claim whatever damages you incurred to our family especially to my brother.

We would be glad to receive a call from you to prove that you are really taking action on this matter. Here is my contact number: [protected].

On july 6, I tracked expected parcel # [protected] with the following status - arrived at davao cargo delivery team; ready for delivery. Please expect delivery within the day; shipment issue. Please get in touch with us through our official customer care channels - all in the same day. I expected a call or text on any of the 2 mobile numbers provided but to no avail. If under circumstances your delivery guy can't use a cellphone, he could have just googled the address on the internet:

Prime group inc building
Mcarthur highway matina
Davao city

I can even see the location of the first page of search results.

You don't even provide a link to you official customer care channels. You expect us to look them for you?

Transaction [protected] july 6, 2017, origin ; cva-dgt05-sibulan, I should have double checked my reciept, I gave the name and address of consignee : rose may t. Ferolino
73 tanguile st
Talisay cebu 6045
Tel : [protected]
The employee wrote : 73 tangville st, she wrote tel : [protected],
This is totally wrong, can it be corrected? It is very important!
Not knowing I would have a problem I declared value of product 1000 pesos, in fact the value of the item is 1800 pesos!

hello LBC, I bought a KZ ZST SPC Upgrade Cable (cable only) at Lazada.com last july 3, 2017. I always monitor the shipment through my account at lazada and now to your [websitehttp://www.lbcexpress.com/?spm=a2o4l.other.0.0.8eQi1L] through its tracking number([protected]). I check the status a while ago and it says there that (Shipment issue. Please get in touch with us through our official customer care channels.) My concern is, what is the update of my shipment rightnow? Honestly I doont understand what the status means. Can you make it clear for me. Hope you can accomodate my concern. You can contact me through this numbers:
[protected] or [protected]... Thank so much... More power.

This was handled by lbc courier (Which by the way sucks big time). My order was placed jun 19, 2017 6:07 pm. I understand that free shipping orders takes a lot more time than the ones which have shipping fee. But anyways the order was only picked up from the seller june 24, 2017. Order was processing and received in cavite north delivery hub june 27, 2017. It was out for deliver june 27, 2017 8:36 am, which then status was posted 4:24 pm as "request to postpone delivery hc" — I don't even freaking know what happened. The next status was "received in cavite north delivery hub" again july 28, 2017. Then, out for delivery june 28, 2017 followed by the status house closed. Which is freaking bs as my brother is at home, whole day, every day. I bet the delivery man did not bother calling out for someone. Do you really expect homes to be just open? Open for thieves? Really? And right after that it was posted as return to origins. Wtf? They only tried to deliver it once and then they return it to sender? I have a friend who works for lbc and she raised this one to them, I had no other update after that. But then when I checked my shopee account to check the order details (As I was going to compose this letter of complaint to you) the status changed again to out for delivery. WTF? Not even a single update and they deliver again just like that? How [censor] up is their process? I am writing to you as their website and complaint/survey page is completely and unbelievably useless.

Good day!

[protected]:22
Return to seller initiated. Posted status : return to origin
[protected]:09
Please expect delivery within the day. Out for delivery
[protected]:00
Delivery failed. Posted status : pen - no payment

I always got that message everytime I ordered in shopee. Ph. Lbc delivery hub lipa branch didn't even message or call me once to ask my location. Its very disappointing that the lbc service is that very poor. It happened to me for the 3rd time.

-I'm expecting to receive my order on July 5, 2017 but I did'nt receive any call from carrier that day.
-"Shipment is with a concern. Please get in touch with us through our official customer care channels.", that is the note when I track my order.
- My LBC tracking page is [protected]
-It's about my order in LAZADA, Baby Carrier.
-I'm willing to get it personally on LBC Pigcawayan Branch office.
-Call me on my contact # [protected] for follow-ups.

I really do not know if anyone from their office care about what their doing. I shipped my box from uae and it reached bulacan lbc warehouse on 25th of June. They said due to hightide they can not proceed with the delivery. But it is over 2 weeks from then, the receiver either me the sender do not receive any update from them. High Tide from the receiptient area lasted for a day only, What take it so long before LBC reschedule the delivery of the package. Why do u have to keep it that long in your warehouse?

What's going on with your customer service that keeps giving false hope to customer.
Nobody help me after 10 calls to your office.
What is happening LBC? Will u compensate yhis inconeveniece? No! right?! So better yet do your job!

I ordered a package and was shipped last June 29 and for delivery on June 30 with a tracking number [protected].

Upon checking the website of LBC, I noticed that the package was released to authorized representative, THERESA H. However, no package was given to me. Even my colleagues did not receive any package. And I dont know who Theresa H.

Please check on this as I need to get and receive the package. I called the hotline last July 3 but still no action was made. The package was delivered by a certain Rommel Alcober.

Hoping to receive feedback on this.

Thanks

July 3, 2017 -Ready for delivery. Please expect delivery within the day.
July 4, 2017 -We tried to deliver your shipment but recipient's address cannot be located. Please get in touch with us through our official customer care channels.

May I pick up my item in Sariaya Branch, you can reach me in my mobile number [protected] or email me at [protected]@gmail.com.

Our office from Cagayan De Oro shipped the documents with Checques last June 29 Thursday. I believe that it will be deliver today July 1, 2017. Upon monitoring the movement of our delivery today decided to call the customer service as we can't track our control number (Your website is not update!) Our transaction number: [protected]
First at around 3:32PM I ask my staff to call your customer service because of the reason that we can't track our documents and as per them the rider tagged us as "Closed office". I call again at around 4:12PM talked to your CS Thess. She escalate my concern and told me to call back after 30 mins for the feedback as I told her that I badly need those documents and cheque's today, I told her as well that I am willing to wait or to pick up but as per her the rider who is handling our documents is still its way to their other clients.
I ask for the resolution but they can't give me any. As per her what can they do is to deliver to us on Monday which is very stupid answer!
I have attached the website result (which is not update)
You may pull out the recordings to your customer service.
Resolution to this? we are now facing a penalty on our office leased which is subjected to pay today July 1. Now tell me what could LBC do to face this inconvenience because of your poor service.

Hi.. This is regarding my parcel which I have recently received (July 1, 2017).
This parcel came from greatvalueplus.ph site.
I have purchased from this shopping site and paid the necessary bills (item purchased and even the shipping fee.
As the parcel arrived in our company, the delivery gave my package to our secretary and sought for the payment. As per my co-worker they said that the delivery have already called me regarding the expectation of the parcel, but during that time I haven't received any calls or text that my parcel will be delivered. As I arrived in our company I was regarding the payment of COD which I should not paid that amount since I have already paid fully to the shopping site and even they have confirmed the payment.

Hoping for your assistance in my concern.

Nag send ako nang important document sa client namin, last june 24. (from cavite to manila only) as of this moment july 1 na, hindi pa nila na dedeliver ang documents. Please take note na ang documents ay importante kaya nga we choose to send it via lbc kahit mas mahal cia, dahil sabi nyo hari kayo nang padala!. At lbc express kayo. So disappointed na sa manila lang ang destination 1 week na ndi parin nadedeliver., 3 times na akong tumwag sa customer service, pero wala parin action. At pinaka malala dito! Ang sabi nang isang customer service representative na nakausap ko. Kung importante ang documents na pinadala ko at kailangan na kailngan na tlga, pick upin ko nlng daw sa espana hub dahil sobrang dami nang nagpapadala saknila ndi pa ma ischedule nang delivery.. Ndi ko lang nakuha ang pangalan mo., bkit kaya ndi nalang kayo mag sara at ndi nyo din naman pla kayang ibigay ang commitment nyo sa mga clients nyo. Sir mark nang customer service representative, ikaw na ang hari ng bastos! So disappointing., sana makarating to sa top management. Ang mga emplyado nyo ang hihila sainyo pabagsak! Dont use the tag line lbc express at hari ng padala if you cant stand on it.