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CB Parcel Delivery Services LBC Express not following standard operating procedure
LBC Express

LBC Express review: not following standard operating procedure

G
Author of the review
6:48 am EST

This is in relation to my experience just this afternoon, December 4, at LBC, Nueva, San Pedro, Laguna. Agents there are not following proper protocol in terms of accommodating clients. They have a numbering system that is supposed to be followed accordingly. However, they accommodate those clients that they personally know / or maybe regular customers even they do not fall in line. It causes delay. It seems unfair to clients who waited for their turn. Moreover, there was also an instance when they accommodated a woman who just came in because she is in a hurry. Everybody wants to save time. How come the agent did not asked the customer to wait? Also, your store operation says that the branch is open until 7pm. Are they suppose to close early? They are not accepting transactions anymore at around 6pm. The agent said that they have 33 more pending transactions. I think your Operations team needs to do something on this.

You may send me an email if necessary at ambayec.[protected]@gmail.com

Sincerely,
Geneil R. Ambayec

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  1. LBC Express Contacts

  2. LBC Express phone numbers
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    8%
    Confidence score
    Philippines
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    14%
    Confidence score
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    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
#16 Parcel2Go.com Parcel2Go.com #17 Thailand Post Thailand Post #18 LBC Express LBC Express #19 The Professional Couriers / Tpcindia.com The Professional Couriers / Tpcindia.com #20 Postnord Postnord

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