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CB Parcel Delivery Services LBC Express Parcel RTO without notice
LBC Express

LBC Express review: Parcel RTO without notice

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4:07 am EDT
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A parcel was sent to me by my friend from Singapore. She bought it from taobao and had the package shipped directly to my address. It has been a month and i still have not received my package. I coordinated with their customer service A LOT of times already but no one is offering me any real help besides asking me to fill up a disposition form. I requested for my package to be picked up in an LBC branch near me and they continued to ignore my request. A lot of their employees emailed me but never offered any solutions, they just kept saying "fill up this form". Di ko alam kung binabasa ba nila yon form na yon. I requested for my package to be picked up nalang instead of delivered kase ang bagal nila and wala naman usad yung parcel ko, also because of the fact na hindi ako palagi nasa bahay so baka ma-miss ko yung delivery. After requesting for it to be transferred sa LBC branch malapit sakin, i get an email na for delivery that day yung parcel ko. It's a holiday so wala ako sa place ko non. But i waited for the rider to at least contact the phone number i left, but throughout the day i received no phone call or text message regarding my package. I just received an update that it was returned to the warehouse. The following day, i email them asking for any updates regarding the status of my parcel, expecting for it to be redelivered, only to be responded with an email saying that my parcel was due to be "Returned to Origin" (RTO) without any explanation whatsoever. Now all they keep telling me is to coordinate with the sender because they already processed it as RTO.

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  1. LBC Express Contacts

  2. LBC Express phone numbers
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    8%
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    4%
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    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
#16 Parcel2Go.com Parcel2Go.com #17 Thailand Post Thailand Post #18 LBC Express LBC Express #19 The Professional Couriers / Tpcindia.com The Professional Couriers / Tpcindia.com #20 Postnord Postnord

Most discussed complaints

My son called me a liar
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