Les Schwab Tire Center
Reviews and Complaints

I too have had issues with the Les Schwab where I live. I have bought 3 sets of tires and a set of rims there. I went in with a flat and I was using my spare which has the same rim as the rest of the tires. I bought 4 new tires and drove away. A few months later I wound up with a flat because of a nail. I went to the trunk to change it on the road and my spare wasn't in there. It was a fiasco. I called the tire center and told them and they said that they don't store peoples tires and rims there sorry. WTF! Shouldn't they have put my spare back in the trunk after they put on my new tires? I didn't ever think to check it till I got a flat two months later. I didn't ask them to store my spare at their shop. I went down there to have them check again and it was gone. So where is my spare? Noone there seemed to care it was just like Oh well sorry we don't do this or that bye. Now I have to buy another rim and a brand new tire. I WONT be buying it from Les Schwab. My husband also owns a car lot and he USED to do all of his cars at Les Schwab, awww their loss.

Along with the missing spare, when they put my new tires on they scratched up my rims terribly and when I called them on it they were like we didn't do that it was already there. Needless to say I own a Jag and I am anal about my car. I know my rims weren't messed up when I took my car in. Why don't they take ownership for their mistakes. And their site Lesschwab.com has no contact us info so who do you complain too?

Goodbye forever Les Schwab.

These ads are annoying, depicts the children as the boss...CHILDREN ARE TO BE SEEN AND NOT HEARD!

I called customer service on 1-4-2023 to close my account. they couldn't pull up my account in the system.

i was told to file a complaint to get my account closed.

my info: dianne crowningshield.

nevadachic777@gmail

[protected]

West valley Utah, les Schwab. Should change it's logo, to nickel and dime you to death.

Have been a Les Schwab customer for 40 years. Today I went in to have my winter tires mounted on my Dodge truck. It is lifted 6 inches and we run 37 in Toyos. We had airbags installed last year. The set of tires that we had installed are different than our normal ones but we have been running them for several years, but not since the airbag installment. Drove 6 miles home and then we got out to the smell of burning rubber. The tires were jammed against the airbags. The airbag bracket cut a 1/8 inch groove in the tire side wall, and, wrecked the airbag. We had recently purchased New toyos from Les Schwab.We were told by the manager, Tad Brown at the Toledo Oregon shop, too bad not our fault. So we are out a tire and an airbag. They told us the tire was still ok to run which is not true and is not safe. Over the years we have paid the extra money to shop at Schwab because of professional reputation. They should have noticed the problem during the tire remount. We are now looking for a new tire shop to give our business too. Wish Les was still alive this would not be happening.

I went to change my tire because I got a flat tire. The guy that works there Travis in the Martinez Les Schwab told me that I had to get the two front tires because they were worn out already and that I needed alignment. He stated a couple times that if I did not get alignment my tires would get worn off again. Thankfully I did not get the alignment done right away because I was in a rush. When I come back hours later to do the alignment who ever was checking my car ( a different person) called me at my cell phone and told me that my car DID NOT need alignment and that everything looked perfect. I was waiting inside but I guess the guy that was checking my car did not know that. When I heard that my car did not need the alignment I was so mad and upset. And still Travis came up to me and told me "Your car is almost ready he will be bringing your car keys soon. If you want you can pay now." That got me even more upset. and I just told him no I just spoke with the man who was checking my car and he said that my car does not need any alignment. Travis is the same man who almost killed my friend for not checking all the tires from the car he was working on for going to his lunch on time. I really trusted Les Schwab Tires but after these situations I don't think I will ever go back. I use to recommend people to go there but I can see it was a mistake.

I recently went to the lake Oswego location to have my tires rotated. They looked at my car for 2 minutes and came back to me with a laundry list of crap! First off, I work in a body shop, but being it was the weekend and schwab's does it for free! I was down. He gave me a quote of over a thousand bucks! I went with his bull ###. Apparently my breaks and struts were bad and needed to be completely removed and swapped out with KYB's... Why not monrow, it's still less than OEM parts but still has a decent life expectency! Well apparently they need to use the most extreme and expensive parts to have that 3 year warranty! That and to change a break pad, they need to remove everything and replace it all! If your in this area and this happens to you! Go see joe at save on tires! He fixed my car for 150 bucks! Joe in the past did an engine swap for less than half of what less Schwab just charged me to fix my break pads!

First of all i have to comment that nitrogen is useless.
My first question is what made you think that he inflated your tires far beyond there maximum pressure?
I have two main points for this.
1. A tire has a maximum "cold" tire pressure. A tire, set to the max ex. an E rated towing tire set for the rated 80lbs of pressure will heat up and build well over 80 pounds during operation and use. tires heat up the air in the tires heat up the pressure increases. so if he overinflated your tires its highly unlikely any damage was done. Every vehicle since sometime in the 70's i believe has a tag on the inside of the drivers side door jam that has a specific recommended pressure for that specific vehicle. this is because every vehicle is balanced front to rear diffrently and this recommendaion is based on that and the weight of the vehicle.

2. At my store, as soon as you get paperwork it goes on a board and your vehicle is in line regardless of the work being done. except brakes and alignment work that depends on work and available space and location. So i am not sure that i believe other work was bumped in front of your vehicle. average wait times on a busy day are an our and a half.

nitrogen is useless in tires unless you are a racecar driver. Other tire dealers use nitrogen as just a sales ploy. Regular air is 78% nitrogen anyways. Save your money and just use air.

I recently was having low battery issues - dim lights, longer than normal cranking. I assumed I it was my battery so I went to Les Schwab for a replacement. 45 minutes later I left with a new battery and $111.13 less in my wallet.

I had no issues with this new battery until this morning. I went to start my car and the battery was completely dead. I used my roommates car to jump it and it started fine. I had no problems driving to work. Later this morning I went to start the car again and the battery was completely dead again.

I called the store I purchased the battery from and informed him (Jeremy) of my dilemma. He advised me to bring in the car and they would take a look at it. I had no way to jump start the car and asked if he would provide that service, seeing that the battery was under warranty. He said he would have to charge me a service call to provide that service. When I told him that my company has a service contract with Les Schwab to maintain our fleet tires and we have nearly 150 trucks he complained that I should have told him that first.

After hanging up in disgust, to think that different customers get different levels of service, I went out to the car and was going to remove the battery to take to another store. I found the main terminal of the battery heavily corroded. This did not make sense to me since I just had the new battery installed two weeks prior. Now I wonder if the original battery I replaced was fine and Les Schwab sold me a battery when I didn't really need one. The other question I have is why did they not clean the terminal when installing the battery? Would that have been an additional charge?

After I cleaned the post the car started fine. This is not the first problem I have had with Les Schwab. I have had issues with their brake service and their tire replacement (not aligning the car and causing the tires to go bald in less than a year). Rest assured this will be the last time I use this company and will strongly urge my company to find another service vender.

Nitrogen is a sales ploy. There is no backing research that shows that nitrogen in passenger and light truck tires has any advantage or disadvantage. Sure nitrogen in high-pressure situations like a airplane tire where there are huge variations in atmospheric pressure it does what it is supposed to. But in normal "daily drive" situations nitrogen doesn't improve tire life/wear or diffusion of air pressure. Proper rotation and air-pressure maintainence is more crucial than nitrogen. And not only that but the air we breath is 70% nitrogen anyways, so another little bit isn't enough to change tire wear/inflation pressures.