CB Consumer Electronics LG Electronics Rust around bleach dispenser

LG Electronics review: Rust around bleach dispenser 6

Kristee Bedgood of US

Oct 01, 2017 6:59 pm EDT

Featured review

I purchased my LG top loader washer in April 2012, in 2015 I started to notice rust around the bleach dispenser. I’m pretty diligent about cleaning up spills etc... and thought this strange, if this were normal then all washers would rust around the bleach dispenser right? It’s now October 2017 the rust is now causing the washer to crumble & now I noticed rust at the hinge only on the same side NOT the other side...not yet anyway.
I contacted LG a year ago and they told me it was a “cosmetic” issue not a health and safety issue and to fix it, it would cost me $245 .
The thing is, I’m not the only customer with this complaint, there are hundreds more, there’s even a Facebook page with this complaint! and still no action or customer care from LG!
So now I’m shopping for a new washer, and it’s not going to be an LG.

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6 comments

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Shaun R.

1055 comments

Shaun R. of US

Oct 01, 2017 11:18 pm EDT

It's very unfortunate that you're having the problems you are. I'm in the industry and actually think LG has one of the best lines of washers in the market.

If you have someone handy around, you can sand all the rust down; use some Bondo putty to rebuild any areas. A little spray paint and you're like new.

tpcbird

2 comments

tpcbird of US

Aug 13, 2018 8:23 am EDT

Verified customer

Replying to comment of Shaun R.

Why should you have to make rust repairs on a 4 year old machine that costs over $1000?

tpcbird

2 comments

tpcbird of US

Aug 13, 2018 8:25 am EDT

Verified customer

Why should you have to make rust repairs on a 4 year old machine that costs over $1000?
Had cheap washers in the past that didn't rust after 15 years.

Uncle_Joe

1 comments

Uncle_Joe of US

Jul 22, 2019 1:26 pm EDT

Mom just mentioned this on her LG top loader. Has LG provided a solution?

Jamila Smith

1 comments

Jamila Smith of US

Jun 29, 2020 12:02 pm EDT

I agree that you shouldn't have to make repairs and that LG should make good on this. However, since they aren't, it's easy enough to pop the top off, sand it down and apply rustoleum appliance paint on it. I'm planning to do that with mine before it gets as bad as yours and I will also disconnect the bleach dispenser pump and not use it at all.

Pascale Valderrama

1 comments

Pascale Valderrama of US

May 31, 2021 3:47 pm EDT

It's not just LG. I have a Samsung with the same problem. I am also careful to wipe down my washer. I purchased it in 2018 and it started last year. Seems like there is a 2 to 3 year thing going on with these washers. The next washer I get I am going to make sure they cover rust on the warranty. It is obviously poor material that they are using. I have had a few washing machines in my lifetime and never encountered this problem!

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