LiquidCapital
Reviews and Complaints

Go whom whom it may concern

MotorHappy Service Plan

Please take note, that I am very unhappy with the Service I received from MotorHappy Service Plan. This morning I took in my vehicle for its 160 000km Service.

I left Kia and on my way to work Kia phoned me and informed me that MotorHappy will not cover my Service and will only cover my 180 000km Service.
I was shocked as I have never had any problems with this service plan and each month I pay my R400 towards my police specifically so I don't have any problems when I take my car for it's Service. When I phoned MotorHappy they informed me well you need to fetch your car and drive another 20 000km and then I can take the car for its Service. According to MotorHappy I should have taken my car for the 160 000 km Service October last year. So I am just losing this money which I pay every singe month from last year July. It was Covid and NOBODY drove much last year. MotorHappy also did not phone their paying customers to inform them that thus will be a problem when we go for our services. Now I need to pay for my service so indirectly I am paying double for my car service because I did not take my car for the Service on October last year. How can you take a car for a service if your car is not yet at 160 000km. So now before mu car will go for its 180 000 km service the time will lapse because we are not driving as much as we use to. So I am paying for a service I am not getting. Before my car will go for the 180 000km service the time will have lapsed. I did the math. So indirectly MotorHappy have stolen my money because the will not have serviced my car.
To how many other clients have you done this to. It is absolutely horrific what happened this morning. And all the do is tell me I need to fetch my car and drive another 20 000km before I can service my car which they are being paid for every month by me. And the time will lapse before my CA will go for the 180 000km service. So I pay 3 years for something I will not get. This is daylight robbery.
Kia advises people to make use of MotorHappy and this is what they are doing. This puts Kia in a very bad light as well. Nobody over Vovid period drove that much

So either MotorHappy refunds me all the money I paid or they cover my service od my car which I pay for every single month.
From Kia's side how can you advise customers to make use of these people and this is what they are doing.

My car is standing at Kia and now my car annot get services so the let's say R4800 I have already paid MotorHappy they are pocketing because I had to service my car October last year. How do you service a car if you have not yet driven 160 000km.

I am beside myself because what is the use paying a company and now I need to pay my own service and they have the money I paid for one than a year and now they won't cover my service of my car.

I am very dissatisfied and if you don't cover my service where my car is currently standing I want money back and you cancel this policy immediately.
The next service 20 000km from now the policy time will lapse!

Ursula van der Bergh

I'm writing to complain about my refund for a free wheel Alignment that was supposed to be done on my vehicle as confirmed by Consultant Pearl Sofuthe and after sending the supporting documents, I still haven't received the refund for the wheel alignment done at Tyger Wheel and Tyre. I'm appalled by the level of service as I had to call, email to check on the status of the refund. I need my money paid to me as I shouldn't have paid in the first place and I was told it's been escalated and not even one Manager has made contact with me. I lastly spoke to Sinohlelo Phiri who said will come back to me as she will speak to the refunds department. I was told refunds are done on Friday and mine not done but its Friday the 13 of August today. I won't wait another day and I need this resolved. Otherwise I will cancel this plan and I need refund of all my premiums and take this up with Ombud.

VEHICLE DETAILS TR00015904
CF287016 ( Hyundai Accent 1.6) 32000 km/h.

MR S Dayile, [protected].

It is with great disappointment that I write this email after 5 months of no feedback regarding my query. My vehicle remains unserviced and I am the only one doing the follow ups with numerous empty promises  from Liquid Capital.My query and complaints pertains to the fact that when I initially queried regarding taking my vehicle in for a major service, I was told that my cover had been cancelled unbeknown to me.To my shock and horror, Liquid Capital advised that they would not be paying for the service. However, I have been paying my premiums as per normal and nothing had changed.I spoke to a consultant on the 10 January 2020 by the name of Veronica, who advised me that I no longer had cover which I knew nothing about. She further advised that I could reinstate my cover the next month and my cover would be reinstated. I did not agree with this as far as I knew, I was covered and no cancellation was made by me.When I queried why I was not contacted to advise of any cancellation in cover, Veronica advised me that the way Liquid Capital operates is that they do not contact all their clients to update but rather only a selected few. Wow! Is this how your company operates? Where is TCF here? Bear in mind, I have not received my policy in writing after numerous requests over the years. Following our conversation, I then requested voice recordings but to date non recieved.Working in the service industry myself and my wife working as a forensic investigator for one of the biggest banks in South Africa, we are aware of our rights, treating customers fairly, consumer act etc. I can promise that I am done waiting to be acknowledged and will not take this lying down.i have perused my options, given Liquid Capital ample time to give me feedback and assist me with my service on my vehicle. Till date, I have had no joy.I have included all on my email for a reply, further to this, I have approached the ombudsman, I will escalate to social media Twitter, Facebook etc. Whoever will hear me as to how you treat your clients. All I want is my vehicle serviced and treated with the due respect and response that I deserve as I have been a loyal customer for years.

I am Silindile Khumalo, i have a service plan with Liquid Capitals since last year, i took my car for service but according to the dealer there was no payment.
30 000km was not paid
Today i was doing 45 000km and it was not paid still, now the dealer won't be able to give me my car because of outstanding payments.
I have beeb begging to get proper service while i am paying my service plan.
What kind of service is this ?
The dealer is shifting the blame to liquid capitals and liquid capitals is shifting the blame to the dealer, what else must i do to get help?
Social media?

I have been loyal, paying my monthly premium. I switched my banking details from Standard bank account to FNB account. I forgot to update my details with LiquidCapital. This was end of October, by November my service plan was terminated due to non payment.
Liquid capital did not even bother to call me and ask what was happening or at least to tell me that they were intending to cancel my plan.
The audacity of making a short phone call. I only found out when I took my car for service on the 17th December that my plan has elapsed due to non payment. One month non payment and the plan was canceled, liquidCapital only sent an sms saying my plan will be canceled if they don't receive the payment. I did not see the sms until I was told when calling to enquire about cancelation of the plan.
LiquidCapital knew that my car was almost due for service that's why they didn't bother to give me a call, it's a win on their side. This is a daylight robbery, I'm very disappointed and I will never recommend liquid capital to anyone.

CustomerQueryCAS-864444-M9B2C7

Y'all refusing the pay for something but took the money from us, what kind of [censored] is this. We went for a service at ford and y'all are talking about the service was suppose to be done in june, are y'all driving my car to know that it reached 100,000km, dont talk [censored] here and that was during covid lockdown, who's going to leave home. It's just really unprofessional.

I have a car service policy with Liquid Capital until recently I've told my policy lapsed due to insufficient funds on my account.

No courtesy call from them only SMS and unfortunately I was on self isolation due to Covid-19. I didn't have any form of communication neither was I allowed to go out of the house.

My car is due for service, I have contacted them and I've been told my policy has lapsed and they cannot assist. I've been a loyal client for Liquid Capital and every month they were getting money on my account without any hustle but this is how they thank me for being loyal to them.
I do not want anything to do with Liquid Capital, I only want you to service my car and depart ways. Your service is pathetic I will never recommend anyone to you. Policy no: LIQSP00082768

I took a service plan policy with Liquid Capital were i was only paying R231-65 monthly.Even with this one the agent who sold the product to me never explained that it does not include maintenance it is strictly for service until I went to a dealer and they could not assist in maintaining my car, I logged the query with them which they managed to twist my arm.

The recent incident is that I was advised that my service plan is expiring and I needed to renew it, I did exactly that for the benefit of my car.I sent a request via online, indeed the agent called me and explained everything and also confirmed that my current policy(R231-65) was expiring, but never mentioned that I will be double debited with R231-65 and 346-56...I took out the renewed policy in June 2019 if not mistaken, I also received an SMS notifying me that my account will be debited with R 466-56 this include one off initiation fee and there after I will be debited with 346-57 monthly but I only released today 2019/09/26 that I am being double debited.I called the company was transferred to finance department were a rude lady by the name of Sinqobile was insisting to transfer me back to customer care line...I phoned again and sked to speak with KIM NAICKER who is the manager somewhere there, the agent said NO! they will transfer me to KAWEN another manager, eventually I ended speaking with KIM how I do not know, she tried to explain but i could not understand, she ended up saying that she is not suppose to talk to me KEWAN will call me, I asked her that KEWAN should phone me between 12pm and 1pm or after 4pm today, this thus far nobody has tried to call me from that company.I asked her to collate the recording for my extension as the other recordings that would assist in this matter KIM promised that she will collate them... I am not happy with Liquid Capital's service and how staff speak to customers, and I am also aware that I am not the only customer who is complaining about being double debited for one policy, one car, on the 5th Sept 2018 there was a formal customer complaint logged on their site complaining about the same issue of being double debited without them being told.I am not happy at all this is a SCAM !

We have taken out an extended service plan for our second hand car that we purchased last year. The plan was taken out in May 2019 we were told that we can take the vehicle for a service after the 4month waiting period is over!. The agent confirmed that we can book the vehicle in for a service in September 2019. I booked the vehicle in for a service today and was told that the kilometer reading on the car does not match the service interval on the policy. This was clearly explained to the agent on the day when we agreed to the policy and the agent confirmed that all is in order and that he will activate the plan for us. Suddenly they want to explain to me how a service and service interval works like this is my first car that I am driving! The service is pathetic as well as the product that I purchased! They advise that this is a valued added service that they will supply me but I can tell you the worst company can try their worst and their service will not be this ****! They are very quick to debit my account every month but when it comes to their service they don't keep up their end! I have sent numerous emails and phone calls where I left messages to no avail. They are avoiding me at all costs. I want my money back that they debited from my account as I will not pay for something for free and that is not beneficial to me as a service. I have read through some of the complaints on Hello peter and Facebook and it is a disgrace! Liquid capital to pay back the money that they owe to all their loyal clients. We were mislead and it is unacceptable.

I bought a Kia Picanto in January 2015 and purchased a 5 year service plan on the vehicle. My contract states 5 years / 45 000km.

Because my mileage is so low I am obliged to have it serviced once a year in January for the policy and warranty to stay in place on the vehicle.
This year I took my vehicle to Kia Stikland for its 4 year service (my kilometers being 43000km). I was told that Liquid Capital will not cover the service this year as the policy is structured at certain kilometers each year, i.e. the 4 year service is a 60000km service.

How can Liquid Capital sell me a 5 year/ 45000km service if 45000km means 3 years according to their structure? My vehicle does not yet have 45000km so if Liquid Capital does not resolve this issue I am taking it further legally.

My contact details are:
Linda Grobbelaar
Email: [protected]@gmail.com
Cell: [protected]

My name is Thandokazi Matanzima, I had taken my car to be serviced at Jeep Montana, when I was told at Jeep Liquidcapital does not pay the dear well so they won't work on my car. Or I can pay for myself and claim from Liquid capital myself,

I have sent proof of payment to liquidcapitainvoices and Nomathemba was assigned to attend to my case: she requested I submit all surporting / requested documents for refund- which I did.

She they sent an email to say: my refund was approved but I'm not the policy holder, she says my father is- my father has been dead for 20years.I have called on numerous times to get explanation on this and sent her emails. She has completely stopped responding and does not take my call when I call, as she is always on a phone with a client,

My ID is [protected],
I am doing formalities to complain internal structure. I will in failure of response. My lawyer will take over this,

She has been very unprofessional .

Regards
[protected]

I have applied for an extended service plan which was activated telephonically in April 2018.

I am being double debited on my account now and on querying with the call centre I was told that I have two policies. I advised that I do not have two policies on one car and requested a refund.

I was referred to your collections department whereby Sibonqile Monkeqa replied that I had to go back to the call centre to cancel the policy at a cost.

After explaining that I did not apply for the duplicate policy and can thus not be held liable for for cancellation fees she ignored further correspondence.

I managed to get her on the phone to explain again and she spoke over me very rudely, which aggravated me and I told her shut the f up so I could explain. She told me that she won't "take my [censored]" and hung up on me!

Needless to say I'm not only angry about the double debit and duplicate policy but to be spoken to by ppl who manage my business in this manner is unacceptable!

The matter is still not resolved and I will continue to attempt getting resolutions. I do however lay a formal complaint against Ms Monqeka for her rudeness and lack if professionalism in dealing with conflict. She needs to be reprimanded and given a disciplinary for her manner.

Liquid capital name has left a bitter taste with me and I will make sure that none of my friends or family takes out business with you if this is how you deal with queries.

I undertook a service plan from Liquid Capital for my Renault Sandero. The plan was taken when I had 76 000 km on the clock and in November 2017.
I am debited R485 every month and all my payments are up to date. I was told the plan would cover the next three services or three years. I took my vehicle for the 90 000 km service on the 26th April 2018 and was told by the service advisor at the dealership that my plan won't cover the service. It will only cover the 105 000 km and 120 000 km services. This seems like a rip off to me. By my calculation, I will only be due for the 105 000 km service around May 2019. That means I will only be covered for 2 services as three years would be up in 2020 when the 120 000 km is due. That means I would have forked out an extra years premiums for nothing.
I explained this to a consultant who was supposed to motivate and get back to me at 9.00 am the latest on the 26th April. I am still waiting her call despite numerous calls to Liquid Capital to speak to her. I even liased via e-mail to still await a response.

I recently extended(3month and half ago) my service plan with liquid capital 105000 service and consultant informed I can continue servicing my car when service is due and on Monday(02/10/2017) took my car in for service and the dealership called liquid capital and they told the dealership that my service plan was in a waiting period and I called liquid capital as this was new to me they told me they will extend my kms so it goes till the last days of waiting period and I called Friday(2017/10/06) spoke to Andile and she told me they wont extend my kms and is my problem I should service the car with my money, i told her you guys gave me wrong info from the beginning and I asked to speak to complains department and she put the phone on music mode and it kept ringing and ringing I waited and when she eventually decided to answer she heard it was me she ended the call.i regret taking a service plan with Liquid capital cause now my car is due for service and they expect me to park my car and walk until they day they decide to cover my service

They are very quick to take your money, but when you want to claim, they reject it, even if there are extenuating circumstances, they don't bother to even phone or try to assist you, they just reject it.

My query with reference number: CAS-223367-Q9P2X6 has not been resolved, the last time you paid anything from this policy was 17 December 2015, I paid for the 105000 service myself because it was over kms, I was assured that my claim would be approved from the 116019 kms service, because your policy states every 15000 kms, therefore if you add 15000 kms to 116019, what do you get? ‎131019.

To whom it may concern: model: hyundai i20 remix (bought in 2012) vin no: malbc51dlcm353750 engine no: g4fcbw353290 ref nr: (liquid capital) cas 55411-p4y4s5; cas-64221-yog2da re: defrauding of hyundai motor owners by cancellation of service plan background during august 2012 I bought a new hyundai i20 from constantia kloof hyundai. during the transaction I was informed of the special deal that included a “remix” option where I could choose extra options such as specific rims, the rear park distance sensors and a boot spoiler as well as a 60 000km / 5 year warranty. before my car was 3 years old, in august 2015, my car reached 28 000 km and I made an appointment to have my car serviced. I was advised that the first available saturday would be three weeks later in september. upon checking my car in for the service, I was informed that I am not on the system. upon further investigation, the service manager at hyundai discovered that my service plan was “scheduled to be terminated”. I was caught unaware with this news and very shocked as my car only had 28 000 km on the clock. complaints I have a 5 year warranty and it could not have expired. I tried to escalate this through physical visits to the garage, phone calls to the dealer, investigating options through the hyundai website and direct phone calls to hyundai. everyone whom I dealt with made promises to get back to me but never did, so I continued to follow up from my side but to no avail. the indication I got was that the sales person might have brought me under a false impression and that the service plan was recorded as the generic 30 000 km 3 year service plan. I subsequently looked at my documentation for my vehicle and saw the 5 year / 60 000 km option written in the hyundai sales person’s own handwriting in my service book. when querying this with the dealership, I was asked to produce a signed contract that stipulated the 60 000 km / 5 year option. the truth is that hyundai can also not produce the signed contract where the specific km option is recorded. at this point I explored the option to pay the full fee to extend the warrantee but was told that I also missed this opportunity with “just a few days”. I can list many inconsistencies in my dealing with huyndai that collectively make it very clear that both the sale of the vehicle to me, as well as the negating on my service agreement was done in bad faith with the intentional purpose to mislead me and defraud me. some of these inconsistencies include the following: why is the 5 year / 60 000km service option written into my service book in the sales persons own handwriting? if I only had a 3 year / 30 000 km plan, why did hyundai not notify me the option to extend it? (like all other motor manufacturers do) if I only had a 3 year / 30 000 km plan, why did hyundai not inform me that it was about to expire? during all my calls and enquiries (which started before even the 30 000km mark was reached) , why didn’t anyone of the people I spoke to, not inform me that I have a so called “grace period” to extend my service plan? since I started with this inquiry, it was in my 30 day grace period! (i have a printed out proof from your servicing department. ) conclusion since I have started asking around, even employees at hyundai have acknowledged the fact that this has not been an isolated incident. I am asking that hyundai south africa look at all the above and do what is fair. I have been duped into buying a car under false pretences. my car is in good condition and have been kept in shape with the services and the question I can not answer is “why would a business not want to conduct business?” because whether I insist on the fair re-instatement of my deal as it was concluded, (60 000km) or whether I would pay for the service extension out of my own pocket, hyundai is not interested in servicing cars. the only answer that comes to mind is that hyundai do not care about you after you have been duped into buying one of their cars, or they are unfairly trying to get out of their obligations in order to fraudulently save cost. either way, I am looking forward to a favourable reply before I go to the courts and invoke my rights in terms of the cpa (consumer protection act). I am also of the opinion that any of the local radio stations would quickly be able to ascertain of this is only a singular incident or a trend (as some of the hyundai employees are aware of). not as a way of holding a company as virtual hostage, but in the interest of fairness and being a principled person I would ask that my request below is considered before I go the route of involving the media. my request al I am asking for is the reinstatement of my 60 000 km plan as I was lead to believe during the purchase of my new vehicle. considering my vehicle is still under the 30 000 km at this very moment, I am sure any fair person would agree that this is not an unrealistic request. eagerly anticipating a favourable answer. carina rheeder [protected]

I took my car to service on Monday last week, i have got a service plan with Liquid capital. They were suppose to pay NTT VW for my service but they had their problems so i had to pay. Now they do not want to refund my money and i need it because i did not budget for it i new i had a service plan that i have been paying every month. They told me that SA warranties is suppose to pay me back and i dont understand because i am insured with liquid capital. I want my money back to Liquid capital, i want to use that money.