Love's Travel Stop’s earns a 4.1-star rating from 683 reviews, showing that the majority of travelers are very satisfied with services and amenities.
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Team member
I have shopped at loves in reidsville, nc (store 741) numerous times and every time I go in there this same cashier is always there. It's early morning time, she has red hair and skinny.. I believe her name tag says amy... But when i'm in there she is either falling asleep at the register, nodding off, appears to be on some type of substance or has a...
Manager
Manager's at store 762 don't know how to manage nor talk to their employees plus there employees drink while clocked in others drugged on pills drugs other team leaders smoking vapes in the restrooms. They fired people for reason either if your gonna have people running your stores at least make check on them or do them drug test if you really want for this store to be a better store start thru dealing with these issues.
Read full review of Love's Travel StopReplaced air fitting air fitting failed come a loose and slide to ball spot in new trailer tires on last driver side tires
Went to love in lake charles la store 243 for air leak on trailer tech replaced air fitting on left rear trailer brake chamber then informed me that after doing so still heard air leak informed me that it was coming from a airbag on trailer... He said it was under warranty with the trailer manufacturer and warranty would void if they replaced it so he would...
Read full review of Love's Travel StopService in shop
Got in the shop about 11am air governor got it replaced. Mechanic stated that we needed a new compressor so had to take it to another shop that was 1 mile away. Mechanic found the air governor was not plugged in and the bolt that was replaced was a half an inch shorter than what was needed and if it was done the correct way we could have saved 298.74 and three hours of down time if it was done the right way.
Finally finished fixing truck at 530
Not a happy customer!
Desired outcome: Some of the money having to take to another shop
Service
While using the bathroom an employee got on his hands and knees to watch me use the bathroom. When I confronted him he left the restroom. I then walked out of the restroom to confront again and was told to leave the store after I told them to call the police. When I told the person behind the counter that the guy was on his hands and knees looking under the...
Read full review of Love's Travel StopCustomer service
12/11/2020 Time 11:45 -12:15 I went into store in West Point ms. A cashier Lillie was on her phone an another leader asked her if she was on her phone.. Lillie was at a sink doing something when Trish asked her an Lillie turned around and said " who the hell are you to ask me.. your not my boss. Trish said you know you can't have a ear piece in her ear or...
Read full review of Love's Travel StopMechanics, shop
[protected]@yahoo.com
Loves truck stop #529 I checked in for repairs of a light and air line I was told an hour and a half wait, first the mechanics said there were 2 trucks ahead of me but since I figured mine was a simple repair I was told to pull up along side the shop, one mechanic looked at the other and said you can get that real quick for him, the guy came out wrote up repairs and said I can take care of this right here next thing I see the same guy heading off with a steam cleaner to clean the fuel bays, the mechanics lied to me.. I asked when is shift change and will this affect getting me in in an hour and a half, he said shift change is at 15:00. Two and a half hours later I'm still sitting in the parking lot waiting for my courteous call by the way that call never came. Four and a half hours later while writing this complaint I still have not heard a word from the ship but I've seen many trucks come and go in and out of the shop.. This is not the first time either, thats why the complaint. The time before I was told they would get me right in until they remembered there shift would be over then they came out lied to me to keep from bringing me into the shop, I wasted 3 hours of my time that day, excuse me they wasted 3 hours of my time. When I finally got into the bay I went into the office only witness the mechanics complaining about first shift rather than getting to work on my truck. This is ridiculous on another occasion same scenario a relatively easy fix, I'm told yet again an hour and a half is how long repairs should take, the shop was completely empty there was no wait. The part I needed was a FAN BELT they didn't even have the part in stock, freightliner has they said, nope no they don't we'll have to get it elsewhere, three and a half hours later they finally finished, loves truck stops are you kidding me, your shops have become a joke.
Workers smoking drugs at work waiting on customers
My name is Byran I visit the store on nov. 29th sunday around 9.05 pm the cashier name tag had mari on it also the other cashier had ashley on it I got out my truck I seen them smoking a brown cigar passing it to another there were people in line at the gas desk and a diesel desk a lady called for a lady name bernita she then came out from the back the lady...
Read full review of Love's Travel StopCashiers at this location got covid
The general manager I believe his name is Jake a cashier was real sick yesterday and he talk to her like making her work when she told him sick he said to her you better sick it up also threating. the workers of there jobs I want to know do corporate office know of the outbreak at this store it up also why he noting letting the headquarter know that Carl'...
Read full review of Love's Travel StopMorgan the cashier
I was in your love store in Meadowview Virginia and the cashier whose name was Morgan was I have never been so treated rudely disrespected as she had treated me she said I needed help with trying to find a right end for my phone she told me that was not her problem and I could do it myself I told another employee about it and they were very very helpful with me her name was Kim
Read full review of Love's Travel StopThe restrooms
We stopped to use the restrooms and get coffee. The restrooms are filthy. My husband is a truck driver and we always stop at Loves. As many Loves as we have been in, I have never seen a nasty restroom, or unconcerned employees. We told the cashier and he was very unconcerned. We won't be stopping at this Loves again. Someone needs to retrain all of these employees.
Read full review of Love's Travel StopSubway
I shop at Love's Travel Center In shorter Alabama all the time. 90% of the time when I stop to get subway there it is closed no matter what time of the day or night. they'll be people sitting at the table eating sandwiches in subway and the person working there looks at me and says I just closed. This has occurred numerous times and tonight they didn't even...
Read full review of Love's Travel StopMen's bathroom being filthy
Love's truck stop # 553 this is what the men's bathroom looked like Sunday around 2pm very unacceptable with the COVID-19 going on. Corporate people would you use this men's bathroom but you want us to spend our money there. Would you use this bathroom look at the picture? Does your bathroom at the corporate office look this way? The fuel islands are so nasty you don't want to get out of truck to fuel. Trash cans are always full. This is where your loyalty stands to your wallet not your customers.
Illegally giving away merchandise
My mom and sister were at the loves truck stop. They had stopped to get drinks and snacks. Well when she noticed that one of the employees were giving away free drinks. Not scanning, or putting it into the computer but just putting it into a bag and giving it to the customer. I know this is illegal and against workers policy. I feel like he stole from the store and should be terminated immediately.
Denied shower usage
My husband and I work on the road 5-7 days a week and have always stopped at the Loves at the Port of Tacoma. We stopped Wednesday August 12th after being away for a few weeks and was told we could not pay for and use the showers unless we held a CDL. We were told this is because of vandalism being done at this site (not by us) I am outraged by this! There has got to be a better way to keep the vandals out then to discriminate against those without a CDL.
Customer service
Why is the Subway door locked at 7:30pm on a Sunday evening? When my husband entered the Love's Convenience Store the Subway side door was locked. When entering the main Love's door; an employee immediately stopped him and told him not to walk on floor as he just wet moped; that explains why the subway door was locked! The employee took our Sub sandwich...
Read full review of Love's Travel StopPoints
I ben a truly dedicated loves customer for years and establish diamond status. after changing a new card with customer service I was bumped down to gold status. This is [censored] cause I fuel 3 times a week and still at gold status. Thanks for looking out for the dedicated drivers that do business with you. The customer support is worthless. They just kept repeating everything is digital now and I would have to download the app to my phone. They simply could just look up my history. Pathetic.
Customer service
On March 27, 2020 me and my wife traveled from Port Orange Florida to the loves at 1657 US-1, Ormond Beach, FL 32174 To do a secret shoppers job that she was assigned. We went there, purchased items from the store, purchased food From Arby's and while she was in the store doing the job 2 employees (Michael Wisher and Alicia) came up to her very aggressively...
Read full review of Love's Travel StopWorkers
My name is Rita and I was in the restaurant sitting down and was just looking around and watching t.v. and eating and I noticed
Mrs shavonda getting laughed at by I believe Mrs.Barbara and Mrs. Nicole because Mrs. Barbara ask a gentleman what he was waiting on and he said he was waiting on wedges made fresh.
I thought it was mean and unprofessional.
Mrs Shavanda was very respectful and assured the customer and customers she is getting done.
Supervisor Greg
I am a Pepsi rep who is filling in for the normal rep so I went in this morning said hello to cashier and went to cooler to fill then I had to stop because inventory to I finished order and he comes up to me and asked if I knew anything about a reset and I said no i was only here to do order and he said a well Paula the normal rep knows I said I'm sorry I...
Read full review of Love's Travel StopLove's Travel Stop Reviews 0
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Overview of Love's Travel Stop complaint handling
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Love's Travel Stop Contacts
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Love's Travel Stop phone numbers+1 (800) 655-6837+1 (800) 655-6837Click up if you have successfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number 2 2 users reported that they have successfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number Click down if you have unsuccessfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number 2 2 users reported that they have UNsuccessfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number
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Love's Travel Stop emailscomments@loves.com100%Confidence score: 100%Supportsocial@loves.com100%Confidence score: 100%laura.noland@loves.com94%Confidence score: 94%communicationkealey.dorian@loves.com94%Confidence score: 94%communicationcaitlin.jensen@loves.com93%Confidence score: 93%lori.lee@loves.com93%Confidence score: 93%caitlin.campbell@loves.com93%Confidence score: 93%communication
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Love's Travel Stop address10601 N Pennsylvania Ave., Oklahoma City, Oklahoma, 73120, United States
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Love's Travel Stop social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 15, 2024
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