Lowe's

Placed order #920315574 on Aug 31, 2023. ( stove, dishwasher, over-stove microwave, delivery was attempted on Friday, September 8, 2023, I left the home at 4 pm and received a text at 5-5:30 I was unable to accommodate)

Received a text on September 11 that the delivery was scheduled for September, 15 I called the Lowes delivery and rescheduled for Monday, September 18, 2023 morning. (I did tell the Lowe's employee that this was not our residence but a home we are Flipping.)

On September 15, 2023, I went over to check on the siding installers and found my stove microwave and dishwasher had been left in the back yard. I immediately called Lowes delivery and stated that this merchandise was not to be delivered until Monday and I had no way of getting it into the house today. I was told that someone would get back to me in the next 24 hours. so I waited at 9701 Echo (flip house) until 9 p.m. Didinot received a phone call at 9;45 on Saturday, September 16, I asked to speak to a manager and was told someone would get back to me in 24 hours or less. OK, I have now waited and no one has called me back and is Sunday, September 17, 2023, and have still not received a phone call.

I did return to the 9701 home Saturday to find all of my merchandise was gone, I called you guys again and the same thing, someone will get back to you in 24 hours.

So the issue is now you delivered on the wrong day ( I was to be there on the day I requested) and left it in someone's yard ( didn't think anyone would just leave it there with no homeowner being at home) and of course, it is gone.

I have done business with Lowes for many years and have always been very satisfied with your products, delivery systems, and employees. Furthermore, the appliances were technically not handled in a correct manner. I would like to be reimbursed for the purchase of the appliance left in an open backyard in the amount of $1,342.87. I would like this matter to be resolved as fast as possible I still need the appliance and will go elsewhere for them.

this has been a very disappointing process with Lowes and would think this could have been handled in a much better way. I will also be contacting the BBB.

Thank you

Jeanne Beauchamp

PS still waiting for someone to call me bake 9/17/23 11:53 am Sunday

9-10-23 Got a new fridge delivered on 9-11-23. I was told the ice maker plug was old and the person told me to call a plumber, I got a plumber the next day and in about 5 seconds he had the plug to the ice maker turned off. So the plumber turned the plug and turned water off on the ice maker and I paid the plumber service call. I called back for set up on the new fridge as it was left in garage. They came back 9-13-23 and set it up, but did not put all the shelves in door but that part was ok. The 2 men spoke no english and could not understand me much either. He kept asking for a 3 prong and showed me one and I just shook my head and took him to the garage where I had a lot of extension cords as I really did not understand, He took one of them and rigged it up on back of fridge. Had electrition come today and he fixed the back of fridge and said guy has rigged it to work. So I had that fixed. Went to Lowes in Mooresville to talk to them. The guy name was Mark told me very little and told me to go to cell phone and it would translate as he not really listen to me. I am 72 and cannot do electronics much. Emma Roberson

I am currently getting a home ready to be on the market for sale, I have had to frequently go to the paint department l have been so fortunate to meet the best employees any company can have.

John,Jayden,Bill, and Pete, have been exceptional in customer service/support.

I will always return to Lowes on Paseo del norte and tell everyone to get their painting products there as long as these employees are there

you can speak with Lowes Corporate Office for quick Help.

Lowes Corporate Complaint Desk

810 ! 215 ! 8501

In May 2023 we bought a complete GE appliance package from Lowe's, including a refrigerator, range top, dishwasher, and oven/microwave unit. Value was well over $10,000. The salesperson gave us two (2) rebate forms to submit, one for installation, and one for the GE appliance package. We filed all forms with all the required documentation. Within a couple weeks we received the $150 rebate for the installation, but as of September 15, 2023 we have not received the GE rebate. We filed, and twice refiled, the proper paper work for the appliance package rebate, as the rebate center kept dismissing the claim. We have complained many times to the rebate center and every time we get a different person who provides nothing but excuses! Last complaint they told us they had provided a $268 GE rebate to us---and the gift card has been used---which is absolutely FALSE! We have never received and such rebate---and this certainly appears that Lowe's is running a SCAM! In addition, not one single person from Lowe's has ever reached out to us to discuss this issue! Now it seems it is time to reach out to the news media or attorneys to handle this issue!

I am a long time customer, spending tens of thousands of dollars at Lowes in the past but getting no help with my present situation.

We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims.

So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022.

Shaw emailed the manager over the local flooring department, asking for the necessary form and copied me in the email. He never replied. I have emailed him 3 more times, been back in the store to talk to 2 employees, made several phone calls (when I was told that manager was actually in the store!), left messages for him, but he has never come to the phone, or come to the service desk to meet me, or ever returned my calls.

*** Our flooring is a trip hazard as it is splintering so badly. But Shaw wants to send an adjuster to view it so we have still not taken it up. But I need to take it up now before someone gets hurt!

My installer open the boxed materials only find the dishwasher was damaged, I Can send you pictures of the hanging part. This is getting madning because the dryer you sent me was damaged. Now i will have to pay my installer twice once you send the replacement dishwasher. I feel Lowes should install my replacement dishwasher at no charge to me. My cell phone number is [protected]. Please resolve this situation asap, thank you. I am old and not high tech therefore i dont know how to upload the pictures i took.

I just got off the phone to report my card being loss thinking its a simple issue, apparently not.. First they want all my info ss#, ph#, where I lost it anybody have access to it then after all that she wants to send me a ink to somewhere I then link onto it on my phone and it leads me to no where... To verify its me who filing the loss... So I told her its not working then she has me on hold to then comes back and tell me to try it again... I told her im 70 yrs old and im computor illiterate, I then asked to speak to her supervisor because were not getting anywhere... Then after another 10 minutes no supervisor answer im a great custmer of lowes I pay on time, I spend thousands and this is nuts this is simple you cancel the original credit card, then re issue a new one you have my address then put all these obstacles in place very disappointed I can easily go to home depot with a lot less hassle

I ordered (2) 72" vanities online from Lowes (order #[protected]). They were delivered by Estes Freight. I was unaware anyone was at the house. The vanities were left sitting in the yard. I was not contacted at all to advise when the delivery would be made. I had to pay to have the vanities put inside the house. They were very heavy. It rained the same day they were delivered. This is not acceptable service from Lowes or Estes.

In regard to the above order number which was placed on July 10, 2023. My order was scheduled for July 22, 2023, from 8 to 12 which didn’t happen, then for September 7, 2023, from 8 to 12 which didn’t happen, then on September 11, 2023, from 12 to 4 which is not happening today. Now they have changed the delivery to September 16, 2023, from 8am to 8pm and I wasn’t even asked if I plan to be home that day. I’m not waiting for 12 hours to again be disappointed by Lowes. I have wasted at least 5 hours of my life which I will never get back, waiting on hold. I had two different customer service agents tell me my order is in from GE as of August 21, 2023. I am extremely frustrated with Lowes about lying to me when I will get my item. I can’t locate a single person and/or manager or anyone who can tell me anything about my order. I have asked for a manager twice this morning and the hold time is always an hour, probably because of a lot of pissed off customer like me, which is an understatement. I have come to the conclusion, that yes; my freezer was received but probably went to someone else. Lowes is just covering this up and can’t tell me the truth.

Would you please find out what is going on with my order and let me know why I am not receiving my order today as promised.

Mastercraft 14 in 2 cycle, gas powered chain saw s145

There was a clearance sign - $79.27 was $169

it rang up regular price. I got a photo of the sign. Then they called the dept manager and he said he was sorry and the sign should not have been up and he took it down. but then gave an attitude, saying he told me it was a different product number, they had the clearance item and replaced it with the new one and that the sign should not have been up. I asked for the clearance price due to signage and he got mad. I told him there are truth in signage and bounty laws against false advertising. The sign was up on the product, the product description was exactly the same. He told me good luck with a lawyer and started making fun of me, because the item number that he could not read was different. HE COULD NOT READ IT. So how could a customer?

A store manager was called and she said that the product number was different so she would not honor the signed price. I told her that was illegal and she rolled her eyes and sneered.

I am sick of poor inventory management and then crappy service. This was their fault.

Honestly, I don't really care about the product, it wasn't what I came in for, but do you stupid job and accept the consequences when you screw it up.

They had false advertising. this is their fault.

BS they made me feel like a retard and a Karen. They should not have acted that way when it was their fault.

Laws protect consumers or we stop buying, as I did from Lowe's.

I ordered kilz paint on sept 7 th 2023 and cancelled it the same day as oil based paint is no longer sold in Illinois . I live in Galesburg , ill the text that was sent to me says it is ready to pick up in Chicago 8411 South Holland Road. first of all l cancelled it the same day and I would not order anything that would require me to drive to Chicago to pick anything up. I would like to have my card credited for the amount of those 2 gallons of paint. I don't understand what is going on PLEASE HELP.