Mathis Brothers Furniture
Reviews and Complaints

I paid almost 4000.00 for a custom sectional and they told me if I bought the extended warrenty it covers everything, so I go to get something fixed on it and they have switched warrenty companys and refuse to fix! The fabric is fading in different spots, the back cushions won't stay firm and in place, and the middle cushion were no one sits is wrinkling!

I ordered these almost 6 months ago. I was told 8-12 weeks but probably sooner. For the ENTIRE time I have been sitting on a rug because I have no furniture. I am not sure if it will even arrive 1st week of February now. I have made complaints all the way up to corporate office and did not hear a word back from corporate. When I placed my order, we were well into the corona virus. Mathis Brothers keeps pushing off my order saying it is the holidays or corona virus and now on backorder. Nothing I ordered was on back order. NOTHING! Mathis Brothers allowed their manufacturing to mishandle my order. What is worse is they are wasting my time and the sales person time on the floor. My sales girl was excellent and she spent a lot of time with me. She does not even get paid until the order is delivery. Sitting on a carpet for 6 months is unacceptable, is hard on my back, makes it difficult to do work, and is a real mental challenger. For being such a large company, they really do not have it together on the custom orders and do not care about your time or the time of their sales people. Before I make an official complain to the Better Business Bureau I thought I would start here.

We paid for our item in July, expecting it the beginning of August and it is the middle of October and we have yet to receive it or even receive an apology phone call. Every time I call I get a new arrival date. I call after the date that the item is supposed to be in and it continues to be pushed out further and further. Not a single apology, just excuses that they're backed up. Unacceptable.

Today, October 10, 2020, I went to Mathis Brothers' website, selected an Ashly bookcase to order, and called your number to order. It was evident that I was speaking to a male in India whites quite common now. I placed my order and told your Rep that I wanted to use my Mathis brothers charge card. He told me that the card was only good for inshore purchases. I then provided him with my Chase Visa information. Thirty minutes later, I received a text from Chase that twenty fraudulent charges had been made in India for some sort of food services. The charges were made directly following me placing my order with your Rep in India. My card has now been cancelled and i have to wait for a new card to be shipped to me. I spoke with the fraud Department at Chase and they believe it highly likely that your Rep. used my card information fraudulently. They are continuing the investigation.
Mathis brothers has always prided themselves with excellent customer service. I hope that you will investigate on your end.
Order #: [protected]
Rep: Mohammed Rahman

William Albion
42400 Glass Drive
Bermuda Dunes, CA 92203
[protected]@gmail.com

I wish I had come to this site before my purchase and read all of the one star reviews. I cannot believe this company has the nerve to continue to treat customers with such disrespect.
I am a recent widow who purchased a new couch for sentimental reasons after my husband passed away on our old couch. Now, I have been waiting for a couch from mb for 2 1/2 months. Every time I call for an update, they give me a different delivery date and a different person who is my "sales manager." every time, they promise a certain date and every time that date comes and goes without anyone contacting me. This is very frustrating as I got rid of my old couch when they promised the first delivery date, and now my family and I have nothing in that spot as we get yanked around time and time again.
How do they think it is ok to take my money, not deliver an item, never give me an update until I call, then lie about it, and never offer a resolution of some sort of compensation for this treatment?!?
In the meantime, we have purchased other furniture for bedrooms and mathis has lost out on a lot of business from us. All of those items were purchased after the couch and all have been delivered and are in use. If they could only be honest and reputable and offer something other than lies, they would have had our additional business and I would not be inclined to go all over the internet and tell everyone about our horrible experience. I plan to go to many more sites to share while we wait for some action on this situation.
Rit mathis has some nerve running constant ads with his face guaranteeing quality and service. He should be embarrassed of his company by now. As I said, while reading the reviews here, I can see that I am not alone in theses feelings. Shameful!

I bought a sectional couch in january of 2019, and I bought the extended protection plan for the couch. Was never told by the salesman or anyone that there where exclusion on the warranty about factory seams. Now june 5, 2020 I noticed a seam separations and filed a claim on sunday june 6, 2020. Was denied repair june 10, 2020 because it was a seam rip and that is not covered under the extend warranty. Tried to call and talk to someone about and was told no, because I signed the warranty papers electronically. I did that in the store but no one ever gave me a copy of the papers or told me it had exclusion on it. The salesman that sold the couch to us told us the warranty cover any kind of rip or tear no matter what. Well I guess he lied just like everyone at this store. Please do not waste you time with these people they are crooks and do not stand behind any of the products. This couch is only a year and 5 months, the seams should not be separating now.

Date Ordered: 4/15/20 Order, Order Number: [protected]

I order 2 recliners online the total price after taxes and Delv. was 799.00
You tried to charge my bank 883.44 So I called and got that fixed, price was change to 792.93 and you charged my bank on 4/16/20. Then this morning 4/17/2020 I get a bank notice of low balance. I look online and now you have charged my bank account 792.93 again, which leaves me no money in my bank account.
I called customer service and all they could do is send an email to your accounting department. I guess your accountants DO NOT have phones.
SO now I have to wait for someone to look at an email.
I Will not buy from your company again. You take peoples money and then give them the run around, when YOU do something wrong.

Julie Funk

I just typed all this on another PAGE! It switched to a computer technician page, for crying outloud.
My daughter was here, visiting with my dying daughter-in-law and my birthday just happened to fall in that time-frame, as well. She was SO excited to find me a special pillow...one like I would probably NEVER buy myself. It was a fine pillow, but I carefully tried it and decided it was too "thin". She had given me a receipt for exchange, but not return" I was told that I had 30 days to "get it right". On my way to my daughter-in-law's bedside, I stopped in at the store in Moore. I was, of course, in a hurry. I knew I wanted "thicker", and also found that I wanted one designed for a side-sleeper. I paid the #30+ difference, picked out a "3", and hurried on. I knew I was still within my 30 days. After my daughter-in-law passed, I got out the pillow. Oh my goodness! It was WAY too thick. I definitely needed a "2". However, when I went to the store in Norman, the salesman sitting at the desk, nonchalantly told me "I'd had only one opportunity to exchange." He would listen no further and was not at all interested in helping me out. (This young man was not eager to make a sale or to help me. Seemed to be biding time, while the other gentleman was making a sale. This young man had no compassion or "far-sightedness", for you see, I had already resolved to buy ALL my family members one of these new pillows for Christmas.)

I still have both receipts and am still within my 30 days. Are you SURE that no one is willing to work with me on this?

Sincerely,
Mary Ann Ward
text: [protected]
email: contact.[protected]@yahoo.com

My wife and I purchased the M3 mattress and asked several questions about the return policy and who to talk to if there was ever an issue. I have exhausted all my avenues. We exchanged coils in hope for better sleep and no luck there. We have called to start the exchange or refund part of the deal and was told that we can not exchange or get refunded cause that is the only mattress in the store that does not have the 365 guarantee. So I was lied to by the salesperson when I was asking ALL my questions about the mattress. I was also lied to about additional items I HAD to purchase to receive the 365 comfort guarantee, which I purchased to have piece of mind on my purchase. Which apparently was a lie as well since my mattress is not returnable or refundable. I was talked to like garbage from someone who claimed to be the manager and who didn't try to help AT ALL. She was very rude and hateful and made my wife and I very upset. We will definitely NOT be purchasing anymore items from Mathis Brothers and will recommend to all friends, family, co workers and heck just people in passing to avoid Mathis Brothers like the plague cause they do not care about there customers at all.

Purchased a recliner from your clearance area on 12/17. Why in for surgery on 12/20 & was sent home on the 24th. Called to inform the store I was returning this item was because the purpose of purchasing this was I had a total shoulder replacement ahs couldn't lay in it at all. I was informed I couldn't because it was an (as is) item. Was never informed of this when I purchased it or even signed a form to this affect. After shopping in this store for over 38 years I was treated this way. I know I'll never shop there again or even recommend them to anyone. The days were customer satisfaction guaranteed is long gone. This is so sad when they used to make sure their customers were happy.

Purchased Winners Only Desk and Furniture Values International LLC chair in 2015. Shortly after purchase, bearings fell out of drawer guides. 2019 bearings falling out of chair. Grease deposits ruined new carpet surrounding chair mat. Mathis Bros apologized and stated nothing they can do. I suggested at least go to vendors and file complaint with them to boycott future purchases or support customers. No longer a Mathis Bros customer.

I have purchased the loveseat at This location in Ontario and when they sold it to me they said that it had warranty it came with out a leg in the bottom to hold the love seat and when u call they say there doing me a favor in helping me out now I have to wait for 6-8 week and maybe even longer . The receptionist don't hear the customer out she so rude and this problem is still not resolved. Hate this store brought a lot of business before never got this kind of customer service .

BEWARE! Mathis Brothers is selling "fake leather" and passing it off as 100% real leather. I purchased what I thought was a 100% leather king bed, but later I was shocked to find out, it wasn't leather at all. I paid 2000. for a customer Bernhardt leather bed, only to find out when the bed started peeling, it isn't leather at all. Mathis Brothers informed me that it is no longer under warranty and that there is nothing they can do about.
My problem: It was mis-represented! If I had know that any part of this bed wasn't leather, I wouldn't purchased it.
Mathis Brothers refuses to do anything about it. Now, I'm stuck with a very expensive lemon.
Shop around for a reputable dealer that will stand behind their merchandise.