Mavis Discount Tire’s earns a 1.1-star rating from 636 reviews, showing that the majority of customers are dissatisfied with tire purchases and services.
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unethical behaviour
On 8/2/2019 I went to Mavis to confirm and get an estimate. I was doing all my car repairs with Mavis prior to this and was told at last appointment that the squeaking in my engine was a belt and pulley. So on this date I actually dropped the car off to get a real estimate of what is going on with the belt and pulley. The attached receipt claims that "crank...
Read full review of Mavis Discount Tirepreordered tire purchase and install, w/alignment.
I had an appointment at 10AM, Monday morning, August 26...I arrived ten minutes before 10 and I was told that the tires wouldn't not be available until 1PM...(Proper protocol would be to make a phone call to any appointments for 10Am with an update, especially if the order was processed three days prior to the committment.) So again, one' o'clock came...
Read full review of Mavis Discount Tirebrake service
On 8/19/2019 I went online and made a daytime 3 hour turnaround appt. to have my brakes checked for 8/22/2019. About an hour later I received a phone call from a Mavis representative confirming my appointment.
On 8/22/2019 I dropped my car off at 6am prior to work. Problem one was there was no key drop off. I had to leave my car open and keys in it. I was not happy!
At 9am I called to confirm they got my car. They had no clue my car was even there or what to do with it. I explained the above and they said no problem they would get it in and call me when they look at it.
Problem 2 - they didn't have a clue that my car was there or what to do with it.
At 11am I received a phone call that they checked my brakes and I did need them replaced. I approved the work and told them I would be there after work at 3:30 to pick up. They stated no problem it will be done in an hour.
At 3:40 when I arrived my car was still on the lift. I went in and asked for my car. One of the employees went out to check on the status. He came back and said it would be another 20 minutes.
Problem 3 - What happened to the 3 hour turnaround, what happened to "it will be done in an hour".
At 4:15 I finally got my car. Problem 4 they made me a half hour late for my dinner engagement and there was no apology.
The next day driving my car home I heard my brakes making a noise. Then again on Saturday they sounded worse then when I brought my car in.
Problem 5 - did he change my brakes, did he put the old back on, did he put new parts but install wrong? Now I do not feel safe at all driving my car.
Problem 6 - I noticed on Friday that even though I gave them a discount coupon for 89.99 they only gave me a discount for 54.00.
On Friday I did call the customer service department and complain but I did not realize that my brakes were making a noise that morning. I spoke to a very nice representative, Brianna, who said she would pass the information to the regional manager and I should receive a call by this coming Monday the 26th. I leave the 25th for vacation to NC, good thing someone else can drive since my car is not safe to drive that distance. I'm writing this even though I called because of the additional complaint of the noise and not knowing if my brakes are old/new, installed properly or not.
My Reservation Confirmation # is 4089571
Order # was 439594, invoice 660999
My desired resolution - First I should be refunded the amount of money they did not discount me - $35.
Secondly I feel that I should be compensated for the half hour I had to sit and wait for a car that they had all day - so half of the hourly labor rate would do.
Thirdly I need my brakes checked to see if they were really changed and if they were installed properly. The problem with this is I do not want to take it back to the pawling location because I do not trust them. Plus wherever I take it I am now going to have to sit and wait for it (more inconvenience) so I can see for myself what was or was not done. Obviously I need to monitor the work. I can't state completely what resolution I am looking for because that will depend on what is found when the brakes are checked. If not changed and the old put back I want a full refund and i will take my car elsewhere that is reliable to have my brakes done. If they were installed incorrectly I am still not sure I trust Mavis, at least the Pawling site, to fix them. Again this one will have to be discussed once the end result is determined.
So hopefully the regional manager calls me on Monday or that will be another problem added to this complaint.
tire
4 months ago I purchased brand new tires with warranty I have done my breaks at Navi's I have other vehicles that get serviced there in so taken back and upset with the less than half of a job I received yesterday. I expressed I don't know what Is going on so I need assistance I bought my vehicle because of a bubble in the pass back I asked will all four tires be checked I was assured by Reggie and the District manager Hussein that I was going to be fine they were going to do everything to tel me how much of an estimate had I had to replace it I take an Uber there from my lunch break an Uber back to work and an Uber to pick the vehicle up costing me 54. Dollars I get a call great news we found a screw your tire doesn't have to be replaced I said wow thanks did they check the other tires I was told they did I just have to pick up my car I go in I swear I hope you guys have microphone I asked again when I went I. To get my keys Hussein wasn't there at this time hi did they check all the tires yes they did okay great thanks to home today I get to work again and the same individual who I asked yesterday morning to put air in my tire prior to calling or going into mavis told me I had a bubble so I say hi good morning I fixed the tire he said you can't fix that he than proceeds to show me what he is referring to I than see a bubble and a cut in the tire the tire isn't punctured that the air is coming out but it is damaged there brand new tires I asked for some guidance I couldn't even get that I asked for help from this location who's speciality is tires I got a half job done I feel disrespected and unsafe I put my son in the vehicle if the tire pops after they said they checked it and clearly it was never even looked at there's no way anybody who works on cars would allow me to drive my car with a damaged tire In the event god forbid something we're to happen to me or my child as a result of the tire not being checked properly and my receipt states that it was I will be seeking legal advice this is unfair unsafe and I feel like if they didn't want to check they didn't have to lie the worst part is I call today the same office and speak to a man named Paul who disregarded anything I said and responded with well I don't know what your talking about Hussein is not here I can't help you on the phone. So I contacted corporate
tire pricing
Your ad claims that you will not be best on tire pricing. I went to Ledgewood today with a firm price quote from BJ's tire center and the Mavis agent came up with a higher price for the exact same tires. Apples to apples. I even asked for. Military veteran discount but she said that her price was discounted as much as possible. The price different by $20.00 higher but your false claim is that you will not be beat and even that you would match the price. Shame on Mavis and you should consider rewording your statement . This is considered false advertising. Now, where do I take this?
You will not be beat?
tires / oil spilling all over my engine
Dear Complaint Department I spoke with the manager explained my situation and which two tires needed changing first, one that was losing air every day because of a leak in the air entry tube and i had to fill eight pound of air every morning, and the other one that had a nail in it. I went to this mavis location to get two tires, just two tires new...
Read full review of Mavis Discount Tirethe service
I bought two expensive tires in June 7, 2019 and another two in August 8, 2019 from you guys the next day I got a flat tire in the ground tire. Brought my truck back that day at 5 pm on a Thursday which you close at 830 pm and they couldn't fix it that day. Larry claimed they will fix it by 8 am and by 1130 am the next day the tire was not fixed yet ! The truck was not looked at it at all. I spent over $1, 000 for all four tires and have a warranty on the tires too and these people can't fix my car when they promised to fix it ! What is wrong with your company! Now it almost 12 noon and my truck is not done yet. I will never bring my cars there again ! Also the guy named Larry there is one nasty man.
trying to have an inspection done on my car
I've been trading in this facility for over 14 years . First with Summerfield then Tire Construction and now Mavis.
I went to have a inspection done on my car and was told a needed an appointment for service and the first available would be Monday.
I've never had to have an appointment for anything and have always been a walk-in .
So if this is now your policy you have lost my business .
W. Reevejr
customer service
I dropped off my car off in the Morning at 815am which I explained to them that what I was doing.they opened at 8. Needed new tires an oil change and to check pads. They told me that it was going to take just a couple of hours. They knew what tires I was looking at I was already in the system. Left the car. And I did t hear back at all. I called them at 2:30 and ask they told me that they backed up and haven't t even looked at the car yet. They could have called me but I called them. I called back in an hour and still no resolve. Finally called me at 515. And said that i needed new brakes rotors and calipers and wheel alignment. Now the place is closing in ten minutes. She told me I have to wait till tomorrow and now I don't have a car. For work that day or tomorrow. I am very upset and angry with the people there. And I still don't have my car back. Trying to charge me 1300 dollars for all this work done. Never again. Won't ever come back I called corporate and complained have to speak to mike Lopez.
oil change
I called first thing in the morning on 8/5/19 to schedule a oil change for my 2015 Volkswagen Jetta tdi, telling them about the specific oil recommendations and that the car is a diesel . The man on the phone a-shored me no Problem, we get the parts next door . I get there 1:15 appointment is for 1:30 next door doesn't have oil or filter has to be ordered. Isn't this why I called you at 9:00 am ? Ok I give them oil I carry in trunk order me a filter which is a 1hr away here I sit at 2:30 car still hasn't been pulled in too perform the oil change. Call customer service on hold for 25 min and disconnected. Bad business all the way around. Thank you very dissatisfied customer. Jeffrey Locha [protected]
oil change
Had my oil changed on 7/25/19, the mechanic left off a seal and oil poured all over my engine and driveway, brought the car back for them to fix next day, manager claimed it was the seal. It's now 7/29/19 and my car is still dripping oil. Manager says they checked it and couldn't find any leaks and says its the left over oil from the leak. The car wasn't...
Read full review of Mavis Discount Tirebrake service $89?
This place has the worst customer service I have ever had. They changed my master cylinder and it broke the next day. To make matters worse the brakes went out on my way to Orlando with my 3 kids. The manager Marcus was terrible. He never returned any of my phone calls and actually blamed me and the Mavis in Florida for the mistakes. I was always polite and...
Read full review of Mavis Discount Tire and 1 commentrear brakes
I went to the local store and they said they would inspect the brake system. They said it needs a front brake package. No problem.
Now a week late the back brakes are grinding. Now the vehicle is on the lift and taken apart and I am told that I need brakes, pass rotors and calipers. $995.
Why was this not found the week before. I drove about 250 miles during the week.
This is totally a rip off. They inspected the vehicle. So now it cost a thousand dollars.
I would never come back to this place or recommend Mavis tires to anybody.
Note: same thing happened to me here when it was call STS service center.
Again I will never come to this company again. Seams to be a pattern of rippling customers off of their hard earned money.
This is mostly likely why they chanced names.
So there are strict government regulations with car facilities. What cars don't break or breaks don't wear out.?. Maybe at that time you didn't grind and they only fixed what you needed at that time. Does that make sense
gentleman by the name of dennis - from ny - office personnel
To Whom It May Concern, My name is Sherry Thrush; I live in Clemmons, NC, and I have previously done business with Meyers Tire at the above-listed address until your company recently purchased that business location. On Tuesday, July 23, 2019, I drove my Lexus SC400 to your store at the above mentioned address. The time of arrival was 7 AM. I knew that I...
Read full review of Mavis Discount Tire4 new tire was installed in my car
4 new tire ..car from first minutes was pulling, theye done alignment 3 time, , same thing, i called corporate .i want to talk to any supervisor or district manager they said he will call u soon never heard from him since day one, it's been a month i have same problem never been fixed, hope we can find any result to our problem, all company said tire have warranty with any new tire ... could be tire problem they don't tell u tire defect or any thing if there is a defect .
A ton of variables factor into a car pulling. Not sure why that store won't swap them and test drive with you driving to see if the problem is solved tell that store manager to swap them out. Story not making sense they no how to handle these things.
Car could have mechanical parts that are failing.
damaged sensor
Your location Mavis Discount Tire 474 Hackensack Ave, Hackensack, NJ 07601 Tire shop Suly Andrade 78 points 15 hours ago Worst experience ever! If I could rate Ray, Dan and Jess personally it would be lower. What was suppose to be a simple purchase of four new tires turned into damaging my tire censor and an opportunity that was unsuccessful to have my...
Read full review of Mavis Discount Tiretire noise
Had new tire installed during installation rim was damage returned waited two hrs to have replaced before new rim was installed checked rim it was also damage I complained about tire being noisy said they would switch location of tire they never changed location return and they installed new rim tire is still noisy I felt like I complained two times about noise and they said nothing I would like to have another tire installed maybe an original firestone tire don't mind paying more just don't want noise or potential problems with this tire I have spent so much time trying to get this corrected and still no further than first visit
How do you know it's a tire noise? How about maybe a wheel bearing going bad or your transmission is going bad. Your not ridding on a cloud of air
customer service, and work performed in my vehicle
In 6/26/19 I bought my car in for a oil change 2 new front tires and an alignment by 6/27/19 my oil light came back on. Shortly after my check engine light. I called in and made a complaint on 7/9/19 no one got back to me. 7/14/19 I called in and made another complaint b/c my toes came off. At the time of service/after the mechanics suggested shocks only I...
Read full review of Mavis Discount Tire and 1 commentunauthorized work performed / overcharging
On Sunday July 7, 2019, I brought my car in to get brakes done. I was told to leave the car and I would be called. I was called shortly thereafter where I was told I needed brake pads, rotors, calipers, a wheel alignment, rear shocks, and 2 front tires for a total of $900. I said ABSOLUTELY NOT, I do not need all of that, all I want done are my brake...
Read full review of Mavis Discount Tire and 5 commentsnew tires and front end alignment
had new tires put on car because front was out of alignment. mavis replaced tires and did a front end alignment. a day later the car was making scrapeing noises and vibration. took car to my mechanic and was told the left tire was about to fall off it was so loose. went to mavis in Cortland ny and was told there was a period of time that I had to check my...
Read full review of Mavis Discount TireMavis Discount Tire Reviews 0
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Overview of Mavis Discount Tire complaint handling
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Mavis Discount Tire Contacts
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Mavis Discount Tire phone numbers+1 (800) 757-4291+1 (800) 757-4291Click up if you have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 1 1 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone numberCustomer Service+1 (877) 684-7365+1 (877) 684-7365Click up if you have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number
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Mavis Discount Tire emailsmavistirecustomercare@mavistire.com100%Confidence score: 100%Supportmkiely@mavistire.com99%Confidence score: 99%hrconnect@mavistire.com93%Confidence score: 93%hrmmontes@mavistire.com92%Confidence score: 92%
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Mavis Discount Tire address358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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