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I am writing to express my dissatisfaction with the recent service I received at your establishment. On September 13, 2923], I brought my 2011 Mercedes GLK vehicle to your shop in Shreveport, La because my car was pulling to the right. I specifically informed them of the issue.
Unfortunately, my experience has left me with several concerns regarding the service quality and the charges' transparency.
When I picked up my car 1 hour later, I was told I received a front-end alignment service for 218.00; I immediately noticed the vehicle was still pulling to the right. This was concerning, as the primary reason for scheduling the service was to address this issue. I called your shop promptly to discuss this matter.
Upon my return the next day, after they analyzed the issue, it was determined I needed a new front right tire, which was said to cost $200. I found this information quite surprising as they informed me that my problem was I needed an alignment and never mentioned any tire issues during my initial repair.
I expressed my dissatisfaction with the front-end alignment not resolving the pulling issue. Furthermore, when I questioned that the tire was the issue and asked why I had to pay for a front-end alignment that I didn't need, I was met with the explanation that the condition of the streets was the primary reason for my problems and that everyone needed a front-end alignment and tire replacement due to poor road conditions.
I have several concerns and questions regarding this situation:
Quality of Service: My vehicle still exhibits the same issue of pulling to the right after the front-end alignment, which suggests that the service may need to have been performed, the tires were not checked or nothing with done.
Professionalism: The explanation that "everyone needs a front-end alignment and tire replacement due to poor road conditions" appears to be a generalization rather than a precise assessment of my vehicle's condition. I need clarification on your establishment's honesty and professionalism.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
Desired outcome: Return and credit
