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McDonald's review: Why are your ordering diet coke? 100

J
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I went to a McDonalds tonight... I am soo upset. I ordered a double big mac combo, supersized it and got a mcchiken sandwich. I then said I wanted Diet coke. The guy says why are you ordering diet coke, that makes no sense... I was silent and felt so embarrassed... he waited my answer. So I said I like the taste better. Then he said well that makes no sense. I had to wait for him to give me a lecture on how bad diet coke is and that I should be ordering water. The whole time im holding my money ready to pay. Finally I say, can I just pay for my meal and he told me the total. I don't need a lecture from Mcdonalds employees implying that I am overweight and shouldn't be drinking pop. How dare he tell me I should order water instead. What can I do to get some justice? This isn't my first complaint with McDonalds because of service. Just a few days ago I paid with a $20 bill and she got upset saying that she didnt have the change for a $20... Shes like dont you have a $10... I can't take $20 bills. I responded by being upset and saying is this not a food chain, how can I not pay with a $20 bill... I get upset when my order is wrong, but I can see that happens... But honestly these things I will not keep dealing with. Oh and ask for the manager and she says I am the manager, what do you want me to do? The same "manager told me she was so upset that wendys was closed because then she has too much business and just wants to go home. Telling me I shouldn't go there because she has to work harder. Why am I expected to deal with this when I order a burger and fries?

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RBarredo
Vaughan, CA
Aug 12, 2010 4:22 pm EDT
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We were just at McDonalds with my daughter and i ordered a Big Mac Combo, just for my daughter . I gave the 20 dollar bill to the cashier, and i didnt notice that the cahier didnt give me the correct amount of change. Instead of $12.67 change she gave me, $2.67 . My daughter found out that it wasnt the correct amount of change. And she only mentioned it to me when she was done her meal . But, when i went to complain about the change they said they counted the money but they said she gave me the right change . That makes me wonder what happened to the $10 that she is supposed to give to me . I would not lie for just $10 and i was telling the truth . I was kind of dissapointed the way the McDonalds on Rimrock dealed with my situation.

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mercedez
Vancouver, CA
Aug 16, 2010 12:24 pm EDT

That is absolutely appalling that a McDonald's employee would say and do that! We went to a McDonald's on Friday, after taking our son for bloodwork, as a treat for doing the good job that he did. It took for a HandyDart bus operator to tell us it was "Take Out Only", after we began loading our son out of our vehicle (he uses a mobility device) from a non disabled person's parking stall (because there was a dumpster blocking the disabled person's parking stalls). There were NO SIGNS in the parking lot, letting customers know it is take out only! My husband went into the restaurant, there was no manager available to speak with him about the lack of signage, that would have been a courtesy to it's customers. Luckily for us there was on vacant table outside, to sit at. My son n' I sat at the table and waited for my husband to go get the food. There were 3 tables to sit at outside, one occupied by staff, how RUDE! Tables were layered very thick with dust n' dirt, obviously a non priority when it came to wiping them down, to staff! There must have been about 30 customers through the parking lot, after we arrived, who went in, to find out it was take out only, who all came out without food and left, many with small children!

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psd1959
Ottawa, CA
Oct 14, 2010 11:09 am EDT
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Amazing. Obviously, as these restaurants are franchised, there is no quality control in the hiring of employees. Any idiot with the right amount of money can start one. Don't need any business sense, it's supposed to be all done for you. If the owner doesn't want to care, he doesn't have to. Just like any other business out there.
I'm glad some managers respond here, it makes it so much more balanced, less biased. I agree, not all employees are as rude, dishonest or stupid, restaurants as dirty and managers as negligent, everywhere. Neither are customers as pleasant, courteous or patient as everyone else.
I wish people knew how to spell properly. Maybe that's an indication of the kind of customer we're dealing with. Same for employees.
What people order at the restaurant is not any employee's business. Obviously, these employees have a problem with their own self perceptions. Any one of them making a comment about my order would definitely get my mind's opinion about their own shortcomings: How come you get a job at McD's?
I have sympathy for any one who works there. It's abusive and none too pleasant an environment. Often managers abuse labour laws at the expense of their employees (I've had a nephew work there, I have a lot of nightmare stories from him). Who could expect them to not get frustrated? I also have horror stories about other restaurants where the employees are left to themselves while the manager is out: it's a free for all of anything you can think of, whenever you let irresponsible kids unsupervised (they're not all irresponsible, but it only takes one). But then again, where the supervisor? Also important, how old is the supervisor?
Anyways, I've recently had my nightmare, but this was about the food, not the service. Again, for service, I tolerate a lot from these restaurants, seeing as how low these people get paid. I've never had this kind of service, so my beef (no pun intended) is with the management of the restaurant regarding food quality. I don't expect healthy, I expect at least edibility. That was not present.
In closing, any sort of food in moderation will not harm you. Abuse is what the real problem is: "Supersize Me". That movie should be taken with a proper amount of skepticism. I used to enjoy the fish. Now the portion is so small, why bother?
Also some wild claims have been made about the susceptibility of their foods to all kinds of diseases. Check your facts.

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annans
Lower Sackville, CA
Jan 22, 2011 10:40 pm EST

I had the most frustrating embarrassing moment ever at MacDonalds today. I tried to place an order for my 10 year old. It was simple chicken nugget kids meal with root beer and sweet and sour sauce. 4 times I tried to place this order and was cut off half way through by some employee trying to take my order again. On the 4th attempt I told them there were too many chiefs in the kitchen and too many people trying to take orders. The girl got very rude with me and went on for 2 min about it being a mistake and that I didn't know what a mistake was. I then got very impatient and peeved off and called her a [censor]. She then refused to take my order (a very simple order). While I waited anotehr minute and listened to them take orders from the other speaker some guy behind me in a truck started calling me names and yelling at me and I told her to go f**k himself in turn he took a baseball bat and got out of his truck to come at me. I then took off and never did get my order! Talk about living the dangerous life at a family fast food restaurant called Macdonalds

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mg chandrakanth
IN
Mar 20, 2011 6:52 am EDT
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Comment: My name is Professor Chandrakanth, teaching Agricultural Economics as Professor and Chair, at the Univ of Agricultural Sciences, Bangalore, India. I am submitting a proposal regarding nutrimillets from India for a Canadian research funding. As you are aware millets such as fox tail millet, little millet, kodo millet, proso milet are the most drought tolerant and organically grown by small farmers of India, and they do not apply agrochemicals. They are highly nutritious and antidiabetic due to low glycemic index. These millets can substantially influence North American life style including USA and Canada, which have increasing population suffering from obesity and diabetes. Accordingly the Director of the ISEC, a premier institute conducting research in consumer behaviour suggested me this morning, why not a consumer food chain like McDonald think of preparing McDonald Millet Burger and other products including millets and term them as HEALTH FOODS. This will not only improve the health of the people all over the world, but also provide opportunities for small and marginal farmers who are totally rainfed farmers to contribute their millets to the health of the world, a win - win situation. Kindly indicate your opinion. I am requesting Prof Mahadev Bhat of FIU, Miami to get in touch with you and have given his phone number.
mgchandrakanth@gmail.com

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hawkeye-1
Trenton, CA
Apr 07, 2011 8:05 pm EDT
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Hey there, as a Mcdonalds employee I will first say that I am sorry for anyone being treated badly customer or employee. To the person who was given grief over the diet coke, no one should be telling you what not to order you are the customer, and any business is only a successful business if it understands that.
To everyone who is upset over the kids working for McDonalds, they are just that kids, they are not given proper training nor are they treated with the respect any worker since the 30's .
To the person who feels normal decent family men don't work for McDonalds, I happen to be one, I worked for this company in my early twentys and it was a great job, the money was not good enough so i found something else and left, last year I was at a point i needed a midnight job and Mcdonalds was hiring so here I am, however it sadly has gone downhill. I can honestly say in 30 years of working this is the worst company Ive ever worked for in my life.
I realize it isn't so much McDonalds as it is the store owners, however i do believe if McDonalds wants to stay in business they'd best start to pay attention to what their store owners are doing. Employees have to stand up and stick together and tell head office over and over, its easy to wipe one or two people under a rug but not a handful from the same store.
The same goes for customers, if you are not happy get the managers name, call the restaurant and speak to the store manager, then go straight to head office if you are not treated properly.
I laugh when i see that mcdonalds is one of the top 10 employers in ontario its a joke.
Young kids are made to work at my restaurant with no breaks, they are also treated like high school in crowds whereby if you are liked you can get away with anything and if you are not you get fired or you get treated so badly you end up quiting.
The good people they hire are the ones who are disrespected the worst. Ive seen many yuck things that make my stomach turn since ive been back at mcdonalds, like forcing employees to work in knee deep feces and serve food through the drive through when we had a sewer leak, or mops that are used with dirty filthy greasy water thats been sitting for over 12 hrs, or tables not being cleaned, washrooms that are less than sanitary at any given time unless it is 530 am
food that is recooked reheated and should of been thrown out hours ago, standards have gone way downhill or the people who work at head office no longer care about customers
I have seen a lot in my time here and I do not eat at Mcdonalds anymore, I wonder what they would say if everyone stopped going to this fast food chain, would they change their standards? or blame the customers

just saying

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GeorgePope
Richmond, CA
Apr 29, 2011 3:12 pm EDT
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Does ANYONE have reading comprehension? The orginal poster ordered a diet pop not to try to be weight-conscious but because they LIKE THE TASTE BETTER!

You should've come to A&W when I workerd there -- I woulda sold you a Monster Burger (7 patties each bigger than Where'sthe-beef-McDicks, 7 pieces of bacon, 7 pieces of cheese(REAL cheese!), fresh lettuce+tomato+onions+pickles+condiments and a full LITRE of any pop you wanted!

What do I care? I was getting $5.25/hour(72-hour work week, no overtime, my choice) to make YOU happy you showed up there to eat! & not to leave having any regrets!

Some people ARE satisfied Mcdonalds "customers"; see the photo

If people made a point of NOT supporting McIncompetency, they'd change or die!

I'd've quit going years ago, but my family won't let me! :P

A&W is my first choice of fast food burger+fries, Wendy's is 2nd; McBarfy's doesn't even make the bottom of the list!

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beyond digusted
Antigonish, CA
May 16, 2011 4:03 pm EDT

isnt "Made Fresh" their moto? i havent had made fresh from my local antigonish nova scotia location...since i cant even remember..and there is no feedback option on their website? whats that about? all i want is some good fries..come on! thats it im not going back ..forget it..what a waste of money.

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Bcbudman
Kelowna, CA
Jun 24, 2011 3:37 am EDT

I live in the Okanagan valley and the only McDonald's i have been to in the last 10 years that has not ###ed up my order in one way or another is the little one in Walmart and I am assuming that is because I am watching them put my order together and correct them on the spot. I remember when they used to have timers at the drive threw's and if it took them longer than a few minutes your meal was free. Well after i got about 10 free ###ed up orders they took out the timers lol. Now if they don't get the order completely wrong I am completely amazed. Even if they get the order correct they do not put in condiments or napkins. Like come on i just came from there because my kids wanted happy meals and i thought i would order a couple McRibs while there. You would think that if you are putting food in a bag that is smothered in sauce and there is absolutely no way to eat it without dripping sauce everywhere that napkins would be as important as straws are for drinks. Oh wait they didn't give me any ###ing straws either. One of most funniest things about McDonalds is when you if you do call the place to complain it doesn't matter who you get on the phone that person is a manager. LoL every idiot in the place is some sort of manager. then you complain and they promise to send you some coupons that never do come. Oh well you would think i would learn by now, if I did not have kids McDonald's would never get another dime from me but they sorta got me over a barrel I guess.
### you McDonald's and the ###s that work there.

/Rant off

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Angela Durand
Notre Dame de Lourdes, CA
Jul 05, 2011 6:46 pm EDT

We were on holidays in March 2011 and stopped at McDonald's 1803 IDYLWYLD DRIVE, NORTH SASKATOON, SK. We took the order to go and my daughter ordered a Southwest Chicken sandwich... as we drove off, she opened it up to find that the bun was moldy! We had to turn back and I went in and complained... I waited... and finally they handed me another one. Before leaving, I figured I better check it first... guess what... another moldy bun! I told them to throw that pack of buns out and open a fresh one. I waited... and waited... and finally got one that wasn't moldy. It woulda been nice if they offered to give me my money back or even if they would have said Sorry woulda been nice!

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Angela Durand
Notre Dame de Lourdes, CA
Jul 05, 2011 6:48 pm EDT

Southwest Chicken sandwich with mold

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mcdonalds is a joke.
surrey, CA
Jul 08, 2011 1:34 am EDT

mcdonalds on 152nd in white rock near the beach in BC Canada.. wow do i have stories to tell everyone! first off a girl going by the name of komal who rencently got hired as the manager? JOKE.. are u kidding me? mcdonalds logo is "put a smile on" .. the girl gives all her costomers attitude and dirty looks 24/7 ignorant young lady. The other manager named crystal? RACIST. Im am a caucasian who comes to that mcdonalds alot for breakfast, she is very nice up until a another nationality person walks thru the door, attitude, ignorance, just very impolite, I also heard from another mcdonalds customer that she had got a warning from a police officer about her behavior towards colored people.. and told the customer to apparently "suck her dick" unprofessional? very. I guess anyone can be a manager at mcdonalds these days, even if u cant reach a professional level.

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CovenMaster
Belleville, CA
Aug 24, 2011 1:32 pm EDT

i went to MCdonalds in picton ont. ordered double big mac along with 3 friends I ate my fries while they ate thier burger when it came to eating my burger i took big bite chewed swalled, then i noticed the brown lettuce that saminella poison i yelled and refused to eat the rest needless to say everyone in my group has been sick for the last 2 days. I need the # for corporate office if anyone has it.

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CovenMaster
Belleville, CA
Aug 24, 2011 1:40 pm EDT

reading some of the stories i can understand why this happens. Coprerations like mcdonalds hire only children unless ur applying for management position. In my exp: and I'm sure many can agree kids don't care how they handle food they don't care how clean a resuraunt needs to be and they don't care about hair nets or washing thier hands. The only way to prevent such neglect by these kids is to have someone follow them to the washroom and stand over top of them 24/7 . I think we should all boycot any resturaunt that hires children to work in the food industry force them to make changes. I know kids need jobs but go else where pluw a feild deliver parcels anything other then food.

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CovenMaster
Belleville, CA
Aug 24, 2011 8:55 pm EDT

update guys I called corporate office and they implied i was a liar so i sent my son to the hospital and they told us it was an air born food virus like staff infection and i called them back they wont believe me unless i provide stool samples and blood samples. The next time mcdonalds will hear from me is in a court room or on the news.

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OhReallyNow?
CA
Oct 01, 2011 5:48 am EDT

Honestly, if you guys worked at McDonalds or any fast food restaurant you would understand what there going through. My daughter works there and she's always harassed, rude comments and had food thrown at her. Every person that works is either trying to make a living or just working for some extra cash. Everyone can agree on that. I don't understand why people agree on prices or why this sandwich isn't here or why there is no more stock? Honestly you can't complain to the workers - they just work there, they don't make up the prices. Many times I've seen people complain why is drive thru taking so long or why is it so busy? Its common sense, why is it so busy? They can't answer that - its you the customers that make it busy! Just be patient and understand there trying there best. They don't have magic ovens or grills to make everything super fast. Yes its fast food but things can get technical at times. If you see drive thru busy - don't go through it especially if your going to just complain. TREAT OTHERS THE WAY YOU WANTED TO BE TREATED. If you keep complaining about the place, either work there so you can put yourselves in there shoes OR don't go there at all. Its quiet simple. The more and more you complain - why not just close all McDonald down? That's not what you want, correct? So stop complaining. Give them a break. If you complained about your jobs because so and so did so and so and so and so happened that's exactly what McDonald workers experience too. Sometimes I see the customers that go to McDonalds, they treat the employee like there robots that they absolutely have to have things done perfectly. No they are not robots, people make mistakes.

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GeorgePope
Richmond, CA
Oct 02, 2011 11:23 am EDT
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@Hogwarts Student Zachary: That's not relevant -- yes, it's tough; yes there are bad customers, but it does NOT excuse treating any & all customers badly. It's a JOB they CHOOSE -- part of their job is to act professionally at all times. I've been in fast food. I had bad customers; I dealt with them, took their payments, & went on to serve thousands of other customers, unaffected. My job's to give you your crappy dietary choices, not to care about them!

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Chase Corin 2005
Perth, CA
Oct 03, 2011 8:09 pm EDT
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Our McDonalds is undergoing renovations however the drive through is open which is great cuz I can slip in for a Coffee and Muffin before work. The muffins must have been made 2 weeks before because it was the most stale thing I have ever had in my life. A few days later I was hungry and I though, "oh lets give them another chance" so I ordered a McChicken meal... well the burger was dry and luke warm and the fries were cold. I don't plan on going back if their quality is going to be like that. I may as well have put the money straight into the garbage can.

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Chase Corin 2005
Perth, CA
Oct 03, 2011 8:23 pm EDT
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I work in Customer service and I am always polite to others in the service too. I noramlly start out with "Morning/Afternoon, could I please get a..." and always finnish off with a "Thank you" even if I am having a bad day I do my best not to push my bad mood onto others.
I think Manners in this world have gone down the toilet. Other than the employee asking "Why would you want a diet coke" which really isn't that person's business and whatever happened to "the customer's always right?" it seems to have gone the way of the Dodo bird.
Heck even "Excuse me" is being ignored. I mean if there are people standing in a doorway or in the middle of the walking portion of the isle in a store you would think an "Excuse me" would be enough to get them to move or at least shift to one side.
I have had to say "Excuse me" in louder and louder tones until somone yells "What!" So I look at them like they are idiots and explain that I would like to get into the building or down the isle without hitting them.
Come on People it's no rocket sience! Manners!

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toopoortoplay
Victoria, CA
Oct 07, 2011 7:08 pm EDT

I am a senior on a government pension in canada and as much as I appreciate the prices at McDonalds I was very disappointed that I am unable to participate in the monopoly game because the pieces are limited to the mcdonald purchases that I cannot afford
I would like to see that every item on the McDonald menu have a monopoly game piece so that everyone can play and not just those who can afford to play

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Trevor is now a proud father a baby boy
Markham, CA
Oct 07, 2011 8:04 pm EDT
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Actually toopooortoplay a few years ago someone claimed that they only had stickers for non healthy food, and that they should have it on food such as salad.

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LisaMur
Barrington, CA
Oct 18, 2011 4:00 am EDT

WTF...who the hell do you people think you are, they charge a rediculous price for their crapy coke, give us attitude, treat ppl like we should give them something or actually deserve a bit extra for actually getting an order right. (which dont happen very often)...just left there ordered 2 bacon cheeseburgers, without pickle...what do you think i got, huge pickles, and no bacon. they advertise "value menu" 1.39 each...cost me 3.89 for two. Imagine the dollars they ripped ppl in just today only. The workers have no respect, and if they aren't dumb as sin, they why can't they get a simple order right. As far as the diet pop thing, they shouldnt have absolutely not one word to say about it...as far as healthy...there is nothing there that is healthy, but unless you think we are dumb as most of the ppl who work there, we dont need your comments about it. MOST OF THE PEOPLE THAT WORK THERE, DO NOT HAVE THE EDUCATION OR DEDICATION, TO KEEP A REAL JOB, SO THEY GET UNDER PAID AT CRAPY MCD'S ...AND GET AWAY WITH IT AS THEY CAN'T GET DECENT WORKERS. But, you would think they could try...takes more effort to be mean and nasty than polite!

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CMVH
Surrey, CA
Nov 03, 2011 7:26 am EDT

I was at the 152 st./102 Ave Surrey location tonight when I noticed the staff wasn't wearing hair nets or gloves. One of the ladies bent over holding onto a large fry when her long hair rested on the fries. I brought this to the assistant managers attention and was told they don't have a hair net policy, it's up to each employee if they pull back their hair or not. My
husband also commented on the boy picking chicken nuggets with his bre hands and ws told there's nothing wrong with wht he was doing. I ws totlly discussed nd will never take my grandchildren back to a McDonld again.
Everyone working with food should have to take the Food Safe program! Aparently McDonald is above the health standards.

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Steve St
CA
Nov 21, 2011 11:09 am EST

I went to McDonalds once a year or two ago, and asked for a Quarter Pounder with Cheese WITH NO ONIONS. I got to the table, and guess what... ONIONS on a burger wrapped with a note saying NO ONIONS. So I took it up to the counter, 10 minutes later I got my replacement WITH ONIONS. So I asked for a manager. Of course, some girl about 18 wearing a different colored t-shirt comes up. I explained what happened, and she took the whole meal and both burgers and threw them in the trash. She ordered me all new stuff, so it would be hot. It came up and she checked it. IT HAD ONIONS. lol. She threw it out, and went back to talk to the master burger flipper. 10 more minutes later, I got a hot meal. However, they ended up throwing away more food then they served me. I haven't been back.

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mcdonalds are not bright
CA
Dec 01, 2011 8:37 pm EST

I went to the one in Red Deer, north end. I drove into the take out line up as did 3 other cars. Coming from the opposite direction was the bobcat for snow removal. He started waving his arms at me, the staff were yelling at me to move. I am not sure where they expected me to move to. I told them I have 3 cars behind me so where am I supposed to be move to? The kept yelling move, the bobcat guy was throwing his arms around and his finger!
Now if you could read or write would you not put a sign up saying not to enter the take out line, or if you could not read or write would you not put a barrier up?
That about sums it up. I finally got the bobcat guy to move and I left. Didn't order a thing nor will I ever go back. Pretty sure to work there you need an IQ of 13.

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Noël Laflamme
Montréal, CA
Dec 27, 2011 3:45 pm EST
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Bonjour, McDo,
1) ça fait une demi-heure que je cherche votre adresse courriel dans Internet pour vous envoyer un message, mais ne la trouve nulle part. Pourquoi la cachez-vous ?
2) Vous rendriez un très grand service à votre clientèle si vous acceptiez, svp, DE NE PLUS FAIRE JOUER LA RADIO DANS VOTRE RESTAURANT (et dans toutes vos succursales) ET DE REMPLACER ÇA PAR DE LA MUSIQUE ENREGISTRÉE, instrumentale de préférence. On n’en peut plus de supporter le blabla des animateurs des radios commerciales ainsi que l’énervante et agressante publicité alors que tout ce que l’on désire, c’est de boire son café en paix, manger en paix, lire son journal en paix, bavarder en paix avec des amis. Faites-en votre résolution du Jour de l’an 2012. Merci.
Noël Laflamme

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Cap'n Hooke
Brandon, CA
Jan 05, 2012 10:45 pm EST

As far as the pros and cons of drinking diet coke go, when you are paying for it you don't need advice from an acne farm in a paper hat. The sense of entitlement of these idiots defy belief. In Brandon if they want to get employees they have to pay $18.00/hr. or they can't get anybody. They can travel 100 kms to the oil patch and take homed over $2000 a week. My last meal at rotten Ronnie's consisted of fries and 2 wraps with a DIET COKE all served room temperature. It took three tries to fix the debit machine and then I had to pay through another till. The food may have been heated at one point but I'm not sure. If you deserve a break today go to A&W it's way better tasting anyway. Their muffin n' eggers are GREAT!

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The McCook
US
Jan 18, 2012 3:54 am EST

I am a student and a part time employee at my local store, I work in the back mainly but on occasion I take orders. First of all yes we do laugh at the diet coke thing, but NEVER Up front only in the back or before shift that will get you fired in a heartbeat. Second, if I wear my uniform and then go to KFC and swear in front of a child you cannot do jack ### about it, you can sit up on your high horse and think he got fired, but more than likely he never heard of it because off the clock they don't control you. Also not all stores are the same, I admit I have been to other stores and had a order messed up and I have messed up orders in the past but I strive for order accuracy so if you get the wrong food POLITELY inform us, of peole are kind we help the. Out and they'll get the meal for free but if you are a total ### who thinks you are better than me just because I work at one of the most demanding jobs then all I have to say is sorry you already took your food and ask you to leave, because we will miss the $5 a day but of we lose the attitude, then it's worth every penny. So next time you go to a McDonald's or any fast food joint, try to be respectful some of us are full time students working 40 hours a week to try to succeed in this world so we can do without your attitude and try to be polite you might notice we make your visit a bit more enjoyable whether it's faster service or a free coffee when you look like you've had a rough day, if you treat us like human beings we may just return the favor.

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Eric Bodell
Vancouver, CA
Mar 01, 2012 2:50 am EST

This is what I found when I went into the downtown McDonald's in Vancouver's Tinseltown Mall. These photos were taken during operating hours and only on the single visit. One photo shows the workers sharing cell phone photos with each other while another clearly shows an employee STANDING on trash. the pile up of wet floor signs suggest that employees chose to put a new one up rather than bend over to pick up the dropped one...Despicable.

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Eric Bodell
Vancouver, CA
Mar 01, 2012 2:51 am EST

dirty

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rlwings
CA
Mar 08, 2012 8:22 am EST
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So, you order a Double Big Mac, a super sized combo, and a separate Mc Chicken sandwich...And you wonder why the general public (and Mac Donalds crew members) are disgusted with your choice of a Diet Coke? (Do you really think that coke will redeem your glutenous ways?)...It's an ignorant move on your part. First, Diet Coke does not taste better than regular Coke. You're just used to it, and probably the aspartame will get you long before the sugar would. ...You are killing yourself !...Your food addictions are related to unresolved conflict(s) in your life...So, why don't you man-up and get the help you obviously need and stop trying to make others responsible for your problems...Mac Donalds is not required to cosign your ###.

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McD worker
CA
Mar 29, 2012 3:38 pm EDT

McDonalds at Port Union road rips off the employees and dont pay for all all our hours we work. They dont hire brown and black people.Ali and Nandan treats us like slaves, and in fact thinks we are slaves. We are told to use out of code products so gross because they over order and is too lazy to move stuff around. If you are a girl dont work there the male managers will harass you and feel you up.

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G. Shapley
CA
May 13, 2012 1:11 am EDT

Not impressed with the lack of customer service at the Keswick, Ontario McDonalds off Woodbine Ave, Its mothers day, my kids wanted to get their mother breakfast as part of their gift. Sat in the drive through for almost a 1/2 which was starting to get frustrating. Finally get to the first window, the girl at the window tells me to pay at the next. Finally they get the order together which was 2 big breakfast, 2 pancakes and sausage, 3 coffee, two orange juice and two extra hash browns. Finally get home, no hash browns in container with the big breakfast, no syrup or butter to go with the pancakes. Now the kids and my wife are disappointed, how may people do you know that eat pancakes dry. I phoned and asked to speak to the manager, he gets on the line. I explain to him that I am not impressed. His first comment was what do you expect from me, he then proceeds to say he had several staff call in sick and it is very busy. I explain that my kids purchased this for their Mother for Mothers day and what i paid for and what was missing and his excuse was he was under staffed, and very busy. I said to him at this point very annoyed with his attitude, So now you expect me to drive back costing me on gas, wait in line for 1/2 hour again for our butter, syrup, hash browns and now actual breakfast will be cold and that he obviously isn't going to drive what his incompetent employees have neglected to put with my purchase. The manager then hangs up on me.
I have been in the customer service business for 30 years. One you do not tell a customer, you are under staffed and to busy to service a customer properly, and you do not hang up on a customer because of being under qualifed to handle a customer complaint properly. This manager should not be in this position. As being a business owner and in the customer service business, he should of said Sir let me take your name and when you come back to our location we will rectify the poor service by one offering eg a free big breakfast for the inconvience. And not make the customer feel that, one sorry I messed up your order, two sorry your children that got their money together from their piggy bank money pooled together to suprise their mother, did not get properly.

This manager not once appoligized, he automatically got defensive, and put all blame on his employees. And again hung up on me which is very improffesional

. I feel that this issure should be addressed and one compensation should be offered. I would like a reply to my post at aee48@hotmail. Mothers Day. Date this happend was May 13, 2012 appox time 10-10:30 when the purchase was made at $27

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Molly Miller
Ottawa, CA
May 16, 2012 9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This has happened more than once but I'm sick of listening to the timers beeping continually while trying to eat breakfast or lunch at Macdonalds.. It's happened numerous times (almost every time) that I've
have visited your restraunts. May I suggest that you inform your franchises to turn down the sound down to bare minimum as it is very annoying to listen to.

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NigelHales
North Bay, CA
May 29, 2012 2:51 am EDT

http://www.facebook.com/McDonaldsComplaints

I created this page because I got food poisoning and Corporate wont even listen to me because I am just a person. However I'm the third this spring to be sick from eating at this location, so there is a problem. I attached receipt of purchase, and trust me when I tell you I haven't ever been that sick. I spent the day eating with my girlfriend however decided I'd have an extra snack before supper. The next morning she was fine and I started throwing up before Saturday garage sales. The only difference was the Mcdonalds and I still find it hard to believe because their food is so processed I didn't believe it could go bad or get contaminated. I was unable to eat for an entire week due to food poisoning, but on the bright side Mcdonalds helped me lose ten pounds that week (last week).

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agt jg
Thunder Bay, CA
Aug 03, 2012 5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

we went to macdonald's for our weekly ice-cream cone, they raised the price from2.11to 2.92, nothing changed except the price, being on a fix income we find this outrages.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Aug 03, 2012 6:00 pm EDT

Second born trollepet are you talking to yourself again.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Aug 03, 2012 6:22 pm EDT

Yet another sockpuppets of Trevors.

S
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SonOfDad
Joliet, US
Aug 03, 2012 6:25 pm EDT

Tasha, go play with Zachery Hagwart.

S
S
SonOfDad
Joliet, US
Aug 03, 2012 6:29 pm EDT

Poor poor little tasha. Even Zachery can't stand her.

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McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category