McDonald's review: Why are your ordering diet coke? 100

Tasha is ###ed.

tasha/triplers/zachery/kevin etc... all part of trevors muppet show. Jim Hensen would be proud

I feel bad for the customers who have to deal with really ### service. I work for McDonalds, in London Ontario. For the person about the deit coke, yes, it is pointless. But it's rude. That person shouldn't have said anything. For the most part, our jobs could be replaced by machines. Really. The customer could drive up or to a McDonalds, punch in their own order, and the only people who would really need to be there, are people making food, and trouble shooting, ( for people who can't type) machines can take your money. but McDonalds decided that we wanted to give a " customer experience" and show great " hospitality" which is really what our jobs are about. People should consider how they would feel if they had received this kind of experience. How it would feel to them if they were judged for what they ordered, or if their order was wrong. The customer is the one who is actually paying your salary. You should show a little more understanding, and more compassion for what you actually do for a living. I'm not saying that there aren't really rude customers, and that McDonalds workers are the worts, not at all. But, realize what your job purpose really is. Yes, it is to make food. But more importantly, it's to serve people and make sure they go home happy. With that being said, customers should also show a little compassion. It's not always easy, most days were really busy, and half the time (well at my store anyways) the managers have no idea what's happening, and fighting about stupidness with the crew. If we both werea Little more relaxed, and more understanding, things would run a lot smoother on both sides.

Miguel joseph at the 401 and crossroads location in toronto ontario probably steels from the register haha mcdonalds is loseing pure money becase of him

Here's the funny thing, all you people that constantly complain about said place, yet you continue to go there each time adding yet another issue to complain about?!? Ever think of say stop going there and feeding them more money to grow and remodel? Who the hell needs to go to a fast food place like McDonald's and watch a 42" LCD tv by the fireplace? I think some make it way to much of a lifestyle.

Seems like some McDonalds franchises (mainly store #1690) are preventing you from providing headquarters with feedback, which is very deceiving. By cutting off the store number at the bottom of the receipt in order to prevent customers from entering the online survey, people cannot really tell the headquarters how they are truly servicing their customers. What is worst is that I have witnessed managers from some of these franchises scheme with their employees to treat customers with disrespect and rudeness. Well...HEADS UP TO MCDONALDS HEADQUARTERS: McDonalds #1690 is horrible at providing service, staff are often fooling around all behind the counter. the washrooms and restaurant is often left very dirty with spills unattended to, they are rude when you try to use any coupons, and the worst is hiding their store number from customers, so that headquarters think they run well with no complaints. Pretty sad. I and many other people I know have moved on with other fast food places and have blacklisted McDonalds from their meals because of the poor service and food from this specific franchise. Sorry to say, but this franchise is making McDonalds lose customers!

HEY MCDONALD'S! HELLO MCFLY! DO YOU SEE ALL THESE COMMENTS?
EVERYONE CAN'T BE WRONG. TOO LATE FOR ME, BUT IF YOU WAKE-UP AND TRY TO BRING BACK
SOME OF THE ATTITUDE OF THE ORIGINAL COMPANY, YOU MIGHT SAVE A FEW CUSTOMERS...
DUH, DUH, DUH, DUH, DUHHH. I AM NOT LOVIN' IT!

EIEIO

I am so angry at McDonald's right now. I just moved close to a McDonald's location that I have only been to twice before during the day. I went there at 11:30pm to find all the doors were locked... the lobby was closed. Online I found that the lobby at that location is suppose to be open until 3am. I decided to walk through the drive thru so I could talk to someone and ask what was going on. The woman opened the window and said "I'm sorry we don't serve customers on feet" so then I asked if I could speak to a manager. She then said "have a good night" and closed the window in my face and locked it. I have never had such a horrible experience anywhere in my life! I was denied service during their operation hours and denied the right to ask the manager a question about their hours. I am never going back and will be calling Monday morning to talk to head office about this experience as I can not believe that they let their employees treat customers like garbage!

I travel to Trenton, Ontario every morning from Belleville, Ontario and every morning I stop for Coffee & a Sausage McMuffin and I am greeted by Two Lovely ladies that brighten my day and start my day on the right foot. They are Nicki & Catherine . They work well together and are happy and pleasant to everyone. The restaurant was recently renovated and a few people left that were also amazing but I am so pleased with Nicki & Catherine that have taken their place. Lindsay is another long time employee that makes me smile. Great job ladies ... I thank you for the bright spot in my day ...

On July 28, 2013, I went to the drive thru at the Millwoods town center location in Edmonton, Alberta. As is the usual when you go thru the drive thru I was asked to park and wait, this has been an ongoing complaint for at least two years. A manager, Emmerson Garcia, delivered the order to my truck, at which time I voiced my complaint to him at which time he told me that " if I did not like it I should go somewhere else". I'm not sure if things have changed since I worked in the SERVICE industry, however, I believe that these people are being paid to serve and the customer is always right. Once again I do not believe that a Macdonalds employee should be telling customers to go somewhere else to get their food. perhaps Macdonalds should start to provide the proper indication or signage before entering the " DRIVE THRU " to what is really the intent of " PARK AND WAIT ". If I wanted to " PARK AND WAIT " I would have parked and went inside. I have lived four blocks away from this location for close to 7 years and visit it every weekend to buy my nephew pancakes and sausage breakfast, it is the same ritual every weekend, I get asked to park and wait. Ridiculous, , , , , , I believe that rather than look for a different place to get my food that manager, Emmerson Garcia, should be looking for a new place to get a paycheck. There are a great deal of kids that go to Macdonalds to learn to work and the training that is being provided to these individuals is at best a d grade training. I am going to continue to go to this location and when asked to park and wait, I will do so in the drive thru. If the customer does not come first and the drive thru is really a " PARK AND WAIT " then that is what I will do. Much like this sight it is not for complaints it is for comments or there would be somewhere to provide my name and contact information so that the customer may be satisfied.

On Oct. 29th I stopped home the family didn't want to cook anything so the Mrs. and myself drove down to our usual McD's for dinner to go. We ordered 2 big mac meals fries and drinks large sized and a dbl burger cheese drink and fries large sized, and for the dog a single dbl cheese burger. Seemed simple enough and yet only 5 mins away we live and we got home the food was hot (which was a plus) but!... One big Mac was missing! surprise, surprise. I called and complained and they gave me a poor apology. I went back received my Big Mac and when I got home I also had a fruit pie in the bag. Apology or did they mix up someone else's order? Time and time again this happens. The only reason we go to the Trenton store near the 401 hwy is Janice their morning window person. She's the bomb! the rest could learn.

Wrote a complain about the manager on Austin street, in Coquitlam, B.C. Tried to send it to this email address: success@mcdonalds.ca and I got a message back from postmaster that says: undeliverable,

That doesn't make sense. I was able to add this email address to my list of contact. Doesn't it means that it's a valid address.

The manager at that McDonald is very rude to people using their laptop and staying there a bit too long.

He's on a bit of an ego trip. and is friendly to his little group of regular customers.

Should get a big crowd of people with their laptop occupying all the tables and ordering only coffee.
I'm hoping this complain will reach someone at head office.

Carole

I ate at the McDonalds at Argyle Mall London Ont With my daughter and granddaughter We ordered chicken nuggets and as soon as we got home we were so sick and it lasted 3 days. I phoned the McDonalds and they didn't care. They said to try it again some time and hope the same thing didn't happen again.3 days of being sick and the company does not care.

My husband and I went to McDonalds on two separate occasions for breakfast in the last two weeks. The first time we got there at 10:55 and was told they would not serve breakfast as it was too close to 11 AM and then breakfast would be over. I didn't kick up too much of a fuss because maybe my watch was wrong and happily went somewhere else for my breakfast. Last Sat. takes the cake though. I was at a different MacDonalds in our area for, you guessed it, breakfast. It was 10:45AM so we had plenty of time. The line up was long but nothing seemed to be happening. Then, bang, the menu changed to their burgers and fries etc. The guy in front of me tried to order breakfast but was told no. Then they went to check to verify and still said no. It was NOT 11AM yet, and there were A LOT of people waiting in line for breakfast who had not been served yet. The guy in front of me even said guess us the egg mcmuffins you have sitting there that you are going to throw out and then still said no. I said it is not our fault you couldn't push us all through by 11 and that we shouldn't be made to the disappointed ones. Just serve us breakfast and we'll all be happy. They just stood there looking at me like I was speaking a different language. Now I'm not one to complain but this is TERRIBLE service! What ever happened to making sure a customer was happy? I know a lot of people in line left that day. As much as I love McDonald's I'm not sure I'll be going back. I think A&W is just down the street and I bet they'll be MORE THAN HAPPY to serve me breakfast, especially knowing that they may have won me over from McDoanlds. Not a happy camper in Halifax NS!

We go to McDonalds practically every day, sometimes 2 or 3 times a day. Over the last couple of months, I have been taking account of the operation at
this particular Restaurant and I have found the following. Depending on which cahier you get, you will not get the correct order, you will be short changed, but the extra money will be immediately returned if you tell the same cashier. In addition the television is on, sometimes if it isn't out of wack with the satillite (can't they set the dish correctly) and is always on the AMERICAN CHANNEL C.N.N., Do they not realize "THIS IS CANADA". They have two (2) TV GAME MONITORS, for over a month only one (1) has been operating, in-fact it is torn apart sitting on the customer table. Another matter is on practically a daily basis they keep moving the "HANDICAP PARKING SIGN", to make room for deliveries. The one thing that really gets me and a lot of other customers is, "One till being open, when the service area has people crowded up to the door", will not open until the crowd is bickering and complaining. Even now with the new order machines operating, a second till only opens for those using the machines, for one (1) minute to collect from those using the machines, one at a time, then closes, including when it is so crowded a person has trouble moving. IS THIS HOW McDONALDS OPERATES OR DOES IT NEED A HALF-DECENT MANAGER. And if I only order COFFEE, I can wait twelve (12) minutes
to get it, while McDonalds staff are visiting, this has been reported to the MANAGER (if he ever comes) and staff numerous times. WHAT IS THE USE OF COMPLAINING, NOTHING IS GOING TO CHANGE (not with the restaurant Administration, as is). You might just as well tell customers,
"WHAT THE HELL THIS IS McDONALDS" From: John Boy

my husband went to macdonalds in Kitchener on Ottawa st. in the plaza. it was Wednesday night at about 1140 and ordered a quarter pounder. he was told that no quarter pounds any thing else. so he got a big mac with no cheese. the big mac was not up to standards. it did not have the spwcial sauce, picles or onions on it. the customer service was terriable. the girl who took the money and gave food was rude and said that they threw the quarter pounders out. and that they close in ten minutes. I have worked in food service and never have I shut down the grill before 2 minutes to close. also always had extra on table in case f last orders. it was not satifiactory service and the vurger was terriable. thank you for your time and hope the girl gets fired and the macdonalds team is more aware to customer service.
thank Mr. Steve holden

my complaint is...We go to mcdonalds resteurants about twice a week;and we mostly order a coffee and muffen. The usual waiting time is 15 minutes, and sometimes an half hour which is fusterating.Today dec.21st 2016 we not only waited about 25mins.but they over charged us. we came away paying over 6.00 dollars for 2 coffee and 2 muffens. The carbonear resteurant is very disorganized, and many customers behind us were upset also.My address is box 118 salmon cove blvd nl. a0a3s0 Linda Anstey wanstey@gmail.com

I'm not sure that anyone reads these comments that can make a difference but I'm willing to try. I have to ask McDonalds why they changed their muffins? Your muffins were so good and our family ate lots of them, now you have changed and I've tried the new ones twice, first time I thought it might be a bad batch half baked but nope the second one was no better. I've heard several people complain about this including McDonald's staff. For the love of God don't change your coffee it's the best just wish I could get an eatable muffin to go with it!