Mobilink
Reviews and Complaints

Dear sir / madam
AOA. Regret to inform that despite efforts Mr Aslam ex Mobilink office Lahore who is responsible to hand over payment remains responsive and is exhibiting lot of attitude.
Sorry but its against business ethics that my land facilities are being used and when it comes to payment which is due in feb 2018 has so far not paid and last year it was paid in Aug 2017.

Someone responsible to please look into the matter

Sir
Mere number ([protected])par

"monthly extreme"

internet offer active hai subscription code
*117 *34*2#
Jo key 2 a.m. Se Lekar 2 p.m. tak valid hoti hai.
Lekin dopahar 12 Baje k baad Jo Mai data Ismail karta hoon usse Mera balance istamal ho jata hai

Please solve this problem and inform me .
contact me for more information about my problem
please solve this problem I really thankful to you

Respected Sir,

It is stated that I am Muhammad Umar Rafique S/O Muhammad Rafique under CNIC No. [protected], resident of Bahawalpur. Now a days I am studying in M.Phil. from Agriculture University Faisalabad (UAF). One day my village friend send me a whatsapp picture which is my mobile record history picture. After inquiry I identify that person Muhammad Arshad S/O Fida Hussain resident of Basti Arain Moza Goth Mehru Musafar Khana Bahawalpur got my mobile record from Mobilink Jazz Franchise without my permission. Record leakage mobile phone no. is that +[protected].
The mobile record is my private history, company also responsible for leakage of my record. The person who got my record black mail me, disturbed my other contacts and give my record to other people for disturbance of my friends and relatives. It is requested that take a necessary action against Jazz Company and this person according to law/policy.
Thanks for your anticipation.

(Muhammad Umar Rafique S/O Muhammad Rafique)
Mobile No. [protected]
Email: [protected]@gmail.com
Mailing Address: Hafeez Law Associate first floor ahmad plaza HBL Chowk model Town A Bahawalpur

Evidences are attached

To.mobilink director

Dear sir,

I want to draw your attention a serios problem that we were facing for a long time..
Sir now a days pakistan & all over the world using 3G/4G service.But our villages name malwal not provided 2G service.
Sir out side village road partial 2G service available but when go inside villages malwal 2G service not available.
Dear sir in emergency or necessary work we are facing a hurdle problem.
We are not demanding a huge booster tower.
We demand a singal boster plate.that fulfil our basic requirements.
I ensured you that customer using other network services convert to jazz service when bosster plate installed in village malwal.
Dear sir if you solve our burning issue I am very thankful to you..

Adress...
Village ( malwal) post office nalli teh & disst khushab punjab

dear sir
ap ki company bht fraud krti ha, customer care waly logon ko thk trha se guide ni krty, . ici trha ka 1 incident mery sth b howa ha, ma na wednesday ko 9:00pm jaaz customer care walon k through jazz own package ki service apny number [protected] per activate kii . but 90 Rupees pay krny k bad b mje koi service ni di gai... ma na 3 din tk helpline pa call kr k complain ki, to company walonna bola k hm se galti hoi ha ham maafi chahty hain, , phr ma na request ki k mje mery rupees wapis kren, q k mera loss ap ki waja se howa ha, , 3 din tk mje yei kaha gya k hum ap ki complain k against action le rhy hain, , , but itny days guzr jany k bad b koi action nahi liya gya, .. ab ap se e request ha k ap meri help kren...

23rd April 2018

The Manager
Mobilink Customer Care

Dear Sir !

With reference to my cell number [protected] I want to draw your attention towards the trouble I had to face recently.

I availed this number in year 2005 and used it for years long. Eight years later I had to go abroad in 2013 cuz I was not using the sim during this period so I switched it from post-pay to pre-pay.

Recently while I am back and I had to use the sim, it was behaving abnormally, like incoming was ok, but outgoing was not allowed. On visiting various of your Franchises and The Gulshan's Customer Care Center
I came to know that my sim had been converted to the data sim . On further inquiry I was told that I dialed a code
probably *336# (or something else) in year 2016 and my sim became the data sim.

Sir ! This is quite insane as :

Why would I convert my gold number (the number I kept for the years) to ordinary data sim which is available everywhere for free ?

If data sim cant be converted to the regular one why did you allow the calling sim to become the data sim ?

With one little code I lost my precious number . On wandering each and everywhere I was denied to get it back.

I request you to restore my number and give me a chance to say thanks or let me simply say Shame on me for being the customer of Mobilink

Best regards !

Mohammad Zia Ullah Khan
[protected]
[protected]
Karachi

A very bad performance of Mobilink/jazz coverage in our area. There is thousands of Mobilink users who are facing this problem.. But mobilink response is very shameless . My number is 0304;9339004 my area is sargodha road Chak#1 Pull dengruu . Here is cannot send text messages for any clear call we are going on rooftop .. This problem is facing from last 5 months but jazz cannot resolve this issue. For GOd Sack please resolve this issue .. There is no internet 3G/4G coverage

I m tired of mobilink services.. Last night 12:03am I easy load on my mobilink num03032935535 of rupees 350.25 hours passed dont get the balance the shop keeper said I upload it but u have some network issue.. I complained at 111 they said after half an hour u recieve a call to sole ur problem.. They just miss callig me but dont call to talk... What did I say now about ur poor services.. My balance regestration id...[protected]... If today I dont get my balance I switch to an other network and tell everyonw about ur services

I have been using my number [protected] for last about 15 years. I am using prepaid services and usually use monthly package by dialling *7000#;
Yesterday on 6th Novemebr 2017 at about 4.15 p.m. while I was using my cell phone, it abruptly stopped dialling with message that I had no balance to make any call further. I immediately checked my package status which told that I had 4884 Jazz or Warid mins, 6184 sms, 5104 mb internet and 292 other network min. I thought this was a temporary mistake and restarted my cell phone but all in vain. I had no balance now to call my friends and also to call 111 for getting information. Then I requested one of my subordinates to make call at 111 and get information and then he talked to Mr. Ahmad at about 5.00 p.m. who told us that it was right that I had balance of Rs. 118 plus but he was unable to tell us where it was spent. As I was cut off from the external world, I was forced to get Rs. 30 balance by dialling 112 and was then able to make calls. Then again called the helpline and talked to Mr. Umair and the reply was same as given earlier by Mr. Ahmad. On my hard talk he told me that he had assigned me half an hour time for a supervisor, who will call me himself. Then I received two calls from Mr. Gulbahar who in nutshell told me that I had clicked a link (cinepack) which mobilink had created just to steal money from the people and just by click on this link my Rs. 118 were deducted.
I presume they are doing this practice to thousands out of 2 crore customers on daily basis and making money in billions. Therefore they must be advised to refrain from such practices in future and also refund immedialtely Rs. 118 and waive off payment of Rs. 30 taken as advance and Rs. one million as compesation for all the mental trauma caused to me.

Hi i would like to inform to New( Ceo Mr Aamir ), the collection department person named Irfan supervisor extremely rude and acting like a head of Mobilink or ISI Head or director NAB Officer well he called me from his manager no and he threatened me to pay the bill immediately otherwise I'll block your other Warid which I am using since long time regular paying the bills due of other Mobilink no is on my.mother name actually both numbers on her name I use the Warid no other one also I'm use only delayed the bill payment which I have committed I'll pay off end of this month well I told him I don't want to talk you and then he starts misbehaved with me like he is doing recovery of millions i told him i will talk with some other person not you then his manager( Mr Irfan asst manager ), take over the phone and he deal with me very nicely apologized with me on behalf of his staff bad behavior then i become calm and I have committed with him I will pay the dues end of this month for sure but the guy Irfan to whom i have spoke to me he took this personal and blocked my Warid no just Tp tease me and show his power he has blocked my this no but I have managed to open again and I have called his manager he didn't pick the calls then I have send SMS to him this note ( trust me dear this complaint would go to Ceo and MD Mobilink surely the guy is black mailing me now and I will surely let your CEO would take the action against him in shall ah I just wanted to informed you because I have spoke To you and you have deal very nicely with me and I have committed you as well it will be paid by this month but this guy irfan has done mistake I am not going leave this issue now inshallah regards ) well I just want MR Aamir should take action against him today its been long while as i am platinum customer I really never have experience this in Mobilink Telecom in my history so kindly do take this guy Terminated on immediate effects as I am going to send the legal notice to Mobilink as well for the blackmailed me and cut of my other no which has Awesome billing history never have any issues with warid staff or Mobilink staff like this how he showed me his power of simple TL of collection department well I want to requested Mr Aamir Ibrahim to take an action on this guy hope someone would inform me or deal me regarding this issue thanks
Regards
Usman Khan
CEO| Police Report Pakistan | FTV Pakistan | Hallmark international UK, Pakistan, UAE, Malaysia
[protected]

Hello There,
Have really very serious issue, a complain about the property based in Multan belong to 3 unemployed sisters (house women) who have no other means of income. Mobilink had 10 year contract which was finished in second week of December 2016, but delayed and again renewed in first week of Feb 2017. The rent cheque was suppose to be issued in 45 days, but here is May 2017 now & not received any cheque yet. Its very complicated and painful, pity situation for sisters and their brother just passed away about few months ago. No one there to take care for them. Concerned people stopped picking their call and now noe there to help them. Kindly forward this request to concerned people.
What is the department who deals with the tower's installtion contracts in multan. Please forward us the contact details if anyone knows about it
Thanks

Dear Sir,

Plz be informed that one of your Mobilink users with a # [protected] is teasing me at my mobilink numbers, giving missed calls and abuse type massages till now.

You are requested to warn and block this number immediately. Otherwise I will be forced to take necessary actions against him and his supporting telecom.

plz inform me at my email account

E-mail : hamid.[protected]@gmail.com
plz inform me at my email account

Your sincerely,
Hmaid Manzoor
Mob:[protected]

I live in UK. I am getting so many prank calls from these two mobilink numbers on my land line number from Quetta. Prank call numbers are [protected] and [protected].
I found out that these are not even registered numbers. I request mobilink company to take a legal action against this caller by tracing his calls or block these number. As far as i know all the mobilink sim cards should be registered so how could mobilink company let it happen.
I would really appreciate an action by mobilink about these following numbers. Thank you!

I m living in gujranwala, and my mobile was theft with my sim card. I request you to please block my sim no.[protected], so kindly block this sim. my id card no. [protected].
In this regards your prompt action will be highly appreciated.
Regards. muhammad asif azeem

I was living in karachi, and my mobile was snatched with my sim card. I request you to please block my sim no.[protected], now these days I am living in saudi arabia and I called on my same number this is in use with someone else. So kindly block this sim. My id card no. [protected].
In this regards your prompt action will be highly appreciated.
Regards. Syed shahid hussain

I am subscriber of prepaid jazz number is [protected]. Sorry to say the signal service is very poor in my area - samanabad, lahore. Moreover, the service provider mobilink — jazz start deducting my balance for internet services on daily basis which I never activated. I am intimated about this deduction by sms on daily basis since many days. Today, 1-10-11, I attended mobilink office, jail road, lahore at 9.30am where I contacted their employee mr. Zeeshan on duty who after verification of my computerized identity card deactivated my internet service but on same day I again received sms for another deduction. Immediately I contacted mobilink representative on 111 for the complaint but unfortunately I have to wait for 13 minutes and still no body attended me. This is a type of fraud and to whom I should contact, is there any law in this country. Is it a right platform for the complaint, can anybody guide me. I am thinking to shift all my family jazz numbers to some other service provider.

My name is ameer ahmed memon nice no: [protected] my sim number is [protected] yah mera number tha ab kise our ne yah sim nikalwa ley mein 3 sal see use kar raha tha as me mera pakge lady first tha please help me ap mera rocrid dekho

Dear Sir,

Plz be informed that one of your Mobilink users with a # 030-[protected] is teasing me at my Warid and Ufone numbers, giving missed calls and abuse type massages even mid night started from 6 months till now.

You are requested to warn and block this number immediately. Otherwise I will be forced to take necessary actions against him and his supporting telecom.

plz inform me at my email account

E-mail : [protected]@yahoo.com
plz inform me at my email account

Your sincerely,
Abdul Basit