Motel 6’s earns a 1.1-star rating from 1035 reviews, showing that the majority of guests are dissatisfied with their stays.
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refunds
I made reservaitons through Expedia for 7 nights 9/10-9/17 at Motel 6 in West Sacramento. I paid cash in advance at check in. At 8.10pm on night 2 I returned from fishing with my 17 year old son i was in town visiting to discover my key didnt work so i went to the office where i was informed that my son could not unload my equipment into the room for me. (I...
Read full review of Motel 6poor service
We were put out for no reason rochies crawling all over the building pool is nasty my son got sick from the pool water and the indian lady was lieing about us being a issuse all i wanted them to fix the hole where rochies was crawling out of dont stay there it needs to be shut down holes outside bugs coming in ppl walking around breaking into cars maid...
Read full review of Motel 6the entire stay
I was harassed by drug users all night long the room had roaches in it the pool was disgusting there was trash in the pool all around the pool there was needles and trash the room smelt like smoke the sheets had burn holes in them and the ac didn't work the tv half worked and housekeeping was terrible the front desk would knock on our door at 4 am to ask about other tenants my 2 year old was stuck in the room because of the whole environment.
pool
Time on pool rules says it closes at 9:30pm my daughter went down at 9pm pool was open she came back to the room to retrieve her ball threw the ball in the pool because it was open and tried to get in the gate and it was locked by this time it was 9:05 pm so I had to go to the front desk I explained to the lady working that the pool doesn't close until 9:30...
Read full review of Motel 6the house keeping at this motel was horrible.
Today is 10/05/19 we have arrived at the Motel 6 in Essington PA. Which we chose this motel for we have stayed here plenty of times prior and never had a complaint. After driving two and a half hours we just wanted to get our room and take a little time for ourselves to relax. But from our arrival time which was 10/05/19 at 3:38 P.M was the most worst time...
Read full review of Motel 6internet
To whom it may concern, I've been staying at the motel 6 in sedalia missouri on Broadway for about 3 months. And for my first 3 weeks staying here we had no internet at all. But still paying full price for something I couldn't use. Time went on I chalked it up to server maintenance or whatever. I usually dont spend a bunch of time in hotels but the wife...
Read full review of Motel 6services
Good morning, I am sending this email to inform you of my most recent experience with Motel 6. I recently traveled to Carson, California and stayed at the Motel 6 located 888 E Dominguez St, Carson, Ca., 90746. The lobby appeared clean and staff seemed okay. When I paid for 3 nights; 9/28 thru 10/1, I asked for a downstairs room in which, I did receive...
Read full review of Motel 6our stay in bridgeview, il
1 of 36
Refund on our stay in a horrible place
Inbox
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Julie Guttillo
10:00 PM (3 minutes ago)
to info@G6Hospitality.com
I would like to be contacted with corporate office in regards to our recent stay at a Motel 6 in Bridgeview, IL. From the time we arrived it was a very big disappointment. There were people that looked homeless hanging out in the parking lot and around the front desk being loud and smoking. This was not only happening during the day but all hours of the night. Both nights of our stay we did not get to sleep until after 1:30 am due to yelling outside, doors slamming, having to keep an eye on our vehicle and people up and down the hallways.
We arrived and went to our room which was so damp and cold it felt like a prison. The tile floors throughout made it wet feeling and it echoed. The furniture just slid across the floors. There were no pictures on the walls, no toiletries, no remote control and the tv was staticky. We had no garbage can and the plastic was still on the mattresses which caused your sheets and bedding to slide off.
The first room we were sent to wreaked like smoke and we had to request another room on another floor. It was specifically requested that we weren't near any smoke in the hotel due to asthma.
The first girl we worked with upon check in was very pleasant.
It is a complete fire hazard due to the switches being filthy and loose with just new covers over them. There were no drain plugs in either the tub or the sinks. The fire sprinklers were filthy and the one in the bathroom had a huge opening around it allowing water from the shower to spray up into it into the wiring. The doors all did not fit properly into the frames which was heard all through the motel by people slamming them.
There was not breakfast or coffee in the mornings and we were told it was to keep costs down.
This place was absolutely horrible and we did not feel safe at all. We would like to be reimbursed for our two night stay; we booked through booking.com which also got a very detailed report of this. This place shouldn't even be in operation due to hazards and safety.
We will be waiting for a reply in regards to our reimbursement. This was really gross.
Thanks for the terrible stay,
Julie & John Ritchie
We actually stayed here 6 years ago when it was a Days Inn and it was wonderful. Not sure how a place could be remodeled and become worse.
service, cleanliness
Apon arrival at the Davenport Iowa motel, I dialed 0 on the phone since no one was at the desk. However the phone that started ringing was behind the desk. After walking around the lower level for 10 minutes I was about to leave as an employee finally walked out from a room. After receiving my keys and paying I drove to the back of motel which was closest...
management
All I have to say is the motel 6 in nashua nh is so bad that the people that work their just say i'll have my manager talk to you about whatever may be going on and they never get back to you! The manager is so disrespectful to people and acts like she's better than everyone. When in fact she's a little girl. Shes prolly only 30 years old.. All the room...
Read full review of Motel 6housekeeping customer service
Me and my wife where at motel 6 on 18900 47th Ave South SeaTac wa on dates Sept 27 2019 - Sept 28 2019 And the older man that was a maid litterally walked in the room after hearing my wife in the shower and heard shower running and was trying to peek in the bathroom opening the door . My wife feels very uncomfortable and is tramatized by this happening I...
Read full review of Motel 6propane, pool, staff
I booked this location because of the pool/grill. Since I have been here 09/24/2019-09/28/2019 the pool has been closed and can not access the grill. This was the main reason I booked this location. I did not want to spend the extra money on eating out. The staff is very rude and the lady working night shift will not help with anything. We had to switch...
Read full review of Motel 6Dirty, disgusting
Sept. 7th 2019 my Husband and I and our little dog paid for a room for the night at this Motel. It was deplorable, the walls had cracks and it looked like ther had been water damage to the ceiling and around the commode and the sink, the tube was pealing, shower didn't work, towels and wash clothes were filthy. We had stayed at 6 motel 6s and will never...
Read full review of Motel 6illegal tax collection
I have stay in this motel for over 30 days at one point and they continue to apply transient tax to my rates. This action is a violation of city law. And it's not just me there were other guest who went through the same problem. They needed to hire new management because people are getting sick of this and one day they may have to face a lawsuit requesting...
Read full review of Motel 6customer service and the condition of the room
Front desk associate was really disrespectful and my room was horrible there were roaches in the room. My room covers were not clean and towels were dirty! I contacted front desk and it was a lost call which is completely unacceptable.I am one of your top customers and have been for a while I recommend this hotel all the time for business. I am very upset about this.
motel room
I went on motel6.com and decided to book a room since the pics looked good. The room of that particular motel was nice, clean and had wooden floor. When I arrived to the motel, front desk didn't greet me and went straight to business! - give me your id and credit card! When I gave him credit card, he was charging me 3$ more then the amount on reservation! When I wanted to dispute, he just yelled at me! Ok, let me tell you what my ghetto room looked like : dirty stained carpet covered with mold, nails sticking out of the wall, damaged lamp on the table, bed cover with tobacco holes, smell and stains etc... My room was non smoking! I was lucky I didn't see bed bugs or roaches after paying over 100$ (promotional price)! When I kept calling front desk so I would cancel the sale and move out, he didn't pick up the phone. I was too tired after 25 hrs of travel time and slept there like dead!
Take a look at the carpet and at the photo from motel6.com ! Pure fraud !
service/ room
My husband and I have stayed here numerous times and never experienced this. We called the front desk several time to complain about the bed bugs and roaches we had in the room, the mattress were filthy and the dirty towels and no shower curtain in the bathroom. The lady at the desk told us that there was nothing she can do about it. We then went down...
rm rate
when Mr Elmo became displaced from his residence due to the fact that the landlord did not make the repairs required by the housing department he had to find another place to stay at that time he had no other choice but to stay at motel 6 in Elkton Maryland and he didn't know how long it was going to take for them to do what was required of the the landlord...
Read full review of Motel 6 and 1 commentloud partying/slamming doors all night
I have been staying at motel 6 in Indio CA room 240 for 4 days now well on my 3rd night for which I shouldn't have even had to pay for forth night should've been compensated, but on 3rd night I had called the office numerous times to complain about a party or whatever goings-on next door, heard extremely loud music, slamming doors, loud talking, slamming of...
Read full review of Motel 6changed pet rules and raised prices
after talking directly to the motel 6 staff at the Midlothian, Va. location, I made a reservation thru a travel site. I requested a ground floor room, non smoking, and advised them I would be traveling with 3 dogs. I was told by motel 6 that there would be a $10.00 a night charge for the third dog. Later on, I received an email from them stating that there would be a $15.00 a night charge for the third dog. Also, I was told that I would have to keep all three dogs in crates while at motel 6. I called the motel, and was again told it would be a $10.00 charge and they did not know anything about having to crate my dogs. The girl I talked to said that she would have to talk to her manager. I asked her to please call me back to clarify this situation. I never heard back. In addition to the language barrier (talking to an indian or pakistani) the change in pet rules, and them trying to get an extra $5.00 a night fee, I cancelled my reservation. I have stayed at motel 6 many times, with my dogs, and never had a bit of trouble (or paid any extra fees for the third dog). Just thought you at the corporate office would like to know about the rotten and misleading service at this motel 6 location. Mike Cromwell
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Motel 6 Contacts
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Motel 6 emailsonline@motel6.com100%Confidence score: 100%Supportgroupsales@motel6.com82%Confidence score: 82%salesguestrelations@motel6.com79%Confidence score: 79%communicationmy6appfeedback@motel6.com78%Confidence score: 78%support
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Motel 6 address4001 International Parkway, Carrollton, Texas, 75007, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 22, 2024
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