Motorola review: very poor customer service! 169

Dear sir,
I purchased my motorola mobile set [protected] Moto W180 (IMEI:[protected]) on 22 Feb, 2008 from The mobile store Gwalior.After facing the charging problem I took it to the moto (customer care) service center.where the service engineer find the set and charger o.k. but"not compatible with each other".after describing the whole matter on phone no.011-[protected], I again approached the Darul Habib Roxy moto service center.(phone [protected]).
Showing anger upon it Mr Vikash at the center kept my set, charger and battery & assured me to remove my complaint on 01May, 2008.After rounding there four time, he he return my set about 15 days later, without removing the problem.
After then I again made complaint on Ph .no.[protected], about the whole matter., the recklessness & worse behavior of office-in charge towards customers. complaint no.080513013754date 17/5/2008.but nothing is to be done up to today.I hope that you will take appropriate action to remove my trouble.Thanks.
yours
K.K.Awasthi, Gwalior . Mob. [protected]
E-mail-bhaiyaji63@yahoo.co.in

I bought a Mototola Cellphone from Ms. Maru Enterprises, Vashi New Mumbay on 27 Feb 2008. The set failed to function from the month of August 2008, which is still under warranty, and
was returned to the Service centre, namely, varad at vashi. Despite several telephone calls and personal trip to this shop, I
dont get a satisfactory reply from them. The service provided by
the staff is very very poor. It seems they are not bothered about
their reputation, if they have one, and I am really disgusted with their attitude.

i totally disagree, i have been using motorola L6 since june 2005 till now i have not faced any problem, the network and tone quality is as good as a new one.

bought motorola e8 mobile phone on 20.8.2008 for rs.12500 keypad lights were not working i went to customer service center in jalandhar on 6.9.2008 they told me to to come back after 7 days no response after 7 days then after 10 days i recieved the phone keypad light were working fine but the cuesor stopped working and the customer excecutive were really rude to me my headset (handfree) were not working from the day i purchased the phone i made them to replace it they and replacing my handfree but are giving me back some other model handfree and saying that this is available if you want it then take it otherwise no handsfree availablei am facing harrasment for last 20 to 30 days since i have bought this mobile phone(e8( plese look into the matter or i will have to move to the consumer court i want my mobile to be replaced i will not take back the tempered phone what is the use of buying a new phone if u cannot use it for 30 days and then you get back is what a tempered phone

I SENT THIS MESSAGE TO ALL MOTOROLA EXECUTIVES BUT NO RESPONSE I AM REALLY SICK AND MENTALLY HARRASED BY BUYING THIS MOBILE WHAT IS USE OF BUYING SUCH A SET AND SPENDING RS.12500 IF YOU ARE NOT ABLE TO USE IT AND YOU ARE GETTING BACK A TEMPERED SET

I bought a motorola 15 August 2008. Actually the peice was defected when i bought it when we call it stopped working and the peice should get hanged. i went to my nearest motorola authorized center at Varad electronics, Vashi, Mumbai. They said they will be giving the phone within 2-3 days after reparing. Then i called they said they have send the peice to head office for reparing. But till date they have not given the cell, every day i call there they should answer call tommorrow. Now it has gone 2 week. pl. give a look to customer service. Very bad customer service.

They spend so much on advertising. Pls spend on customer service.

ordered phone, company emailed me it was on backorder repeatedly even though website stated it was in stock. I got got tired of waiting and asked them to cancel order. They sent me email saying they canceled my order as requested and that I would see a refund on my next credit card statement. Never refunded. It has now been six months. I have made repeated attemts to contact them. They will not answer their phone or even let you leave a voice message. Instead they tell you to contact them via their website. I have done so over and over but they do not reply back. I have reported them to the better business bureau here in my state of Pennsylvania. They responded saying they have tried but are unable to contact them. Then I reported them to the consumer protection agency in PA. They also say they have tried and cannot contact them, they have contacted the consumer protection agency of California and asked for their help in the matter. I have also reported them to my credit card company who said they will try to help resolve the issue. Meanwhile I am still awaiting a refund. I have dozens of copies of the emails they sent me, I have copies of the attempts to contact them through their website, and copies of my order status on their webpage which still to this day shows that my phone is awaiting order fufillment ...it should say order was canceled. I sent these copies per request to consumer protection, better business bureau and my credit card company as well as keeping a set for my own records until this issue is resolved if ever.

I bought one L 6i Gray Motorola Mobile phone set on 15/01/2008 from The MobileStore Essar Telecom Retail Ltd. of 175 A, Dum Dum Road, opposite: Hanuman Mandir, Kolkata, Phone No.: 033 [protected]. Invoice No.:WB/01412/00001/2648, VAT No.:[protected] Dt. 11.09.2006, Service Tax Reg: ST/ Mumbai/BAS/Divll/6062/06, Service Tax Assessee Code:AACFE1386KST001, Associate: GOPAL AGARWAL When I bought my L 6i Grey Motorola Mobile Phone that time I paid full amount of Rs. 3599 and the phone IMEI:[protected].
In the year 1999, I first use Mobile phone & that Mobile phone company name was NOKIA. After that I bought 3 Mobile phone, that was also Nokia and I used that set till 2008, 12 th January.
It is very sorry to say that 15 th, January I decieded very wrong decision and that was Motorola L 6i set bought. I was gone Motorola service Center somany times and your Technition service my set day after day but till date I am not satisfied to use the set .
At first 29/04/2008, 30/04/08, 02/05/08, 09/05/08 and 19/09/08, Motorola Service Center can't solved my problem and also tell you till date my set problem is not solve
Then what can I do? CAn you tell me? If you will tell any thing then please call me [protected].
Wait for you.
Thanking you.
Yours faithfully
Ajay Kr. Chatterjee.

I too have purchased a Motorola W270 handset from Hot Spot Retail, Secter 15 Market Faridabad. The ring and voice was gone on the next day. When I contacted them they send me to Motorola Service centre. Now I am going there almost everyday. The set is with them and I am listning there excuses for the delay.

I have purchased MOTO YUVA W270, right from day 1 it was not detecting memory card at all. I have given it to service center at the following address

K.K. Enterprise
"EBHRAHIMS RESIDENCY"
No.98, 1st floor, residency road,
Bangalore

They told they would replace my handset, but even after 15 days the phone is not replaced and every time they give reason as there is no stock. This is pathetic service by motorola and this service center, every time customer go out of this service center such is there service. I would definetly not recommend "Motorola" and this service center as there is absolutely no service and concern towards customer.

18th Nov. 2008
Kakinada.

Sub:- Motorala W 215 Cell – Reg.,

I procured a Cell Motorola W 215 model with Camera option on 31/12/2007 at M/s. Big C Show Room, Main Road, Kakinada, Andhra Pradesh, India. Vide bill no. 18189 with One year warranty.

After two months, the cell was hanged, then we approached Big C show room, they advised to contact M/s. Venus Technologies, Pulavarthi vari street, Kakinada, Cell No.[protected] as a authorized servicing center for M/s. Motorola.

They repaired and given back, after few days the problem was repeated. Again they did.

Again on 31/05/2008 the cell was hanged and given to the M/s.Venus Technologies for servicing. Vide their Job sheet No. 1972. The replaced the board without camera option. They promised us this board will be replaced in a short time as well as received the stock.

After this, we approached many times the service engineer for changing the board with camera option. But so far they have not yet replaced the same. We went to the servicing center every week. But the problem was not yet rectified.

This type actions will damage the image of Motorola and Big C. We may not procure Motorola cells in future and we can’t recommend any body to procure Motorola cells with this bad experience. We have fatigue with this cell.

So, please return back the our amount Rs.2, 750/- to avoid further problems.

.

18th Nov. 2008
Kakinada.

To,
M/s. Motorola

Dear Sir,

Sub:- Motorala W 215 Cell – Reg.,

I procured a Cell Motorola W 215 model with Camera option on 31/12/2007 at M/s. Big C Show Room, Main Road, Kakinada, Andhra Pradesh, India. Vide bill no. 18189 with One year warranty.

After two months, the cell was hanged, then we approached Big C show room, they advised to contact M/s. Venus Technologies, Pulavarthi vari street, Kakinada, Cell No.[protected] as a authorized servicing center for M/s. Motorola.

They repaired and given back, after few days the problem was repeated. Again they did.

Again on 31/05/2008 the cell was hanged and given to the M/s.Venus Technologies for servicing. Vide their Job sheet No. 1972. The replaced the board without camera option. They promised us this board will be replaced in a short time as well as received the stock.

After this, we approached many times the service engineer for changing the board with camera option. But so far they have not yet replaced the same. We went to the servicing center every week. But the problem was not yet rectified.

This type actions will damage the image of Motorola and Big C. We may not procure Motorola cells in future and we can’t recommend any body to procure Motorola cells with this bad experience. We have fatigue with this cell.

So, please return back the our amount Rs.2, 750/- to avoid further problems.

Pl. take the necessary action and do the needful.

I never received my rebate

iamnot comlaining i lost my rewards voucher for the motorola modem ipurchasedfrom att for my internet. can you help me or tell me who to contact? thank you FLORA BURNS

I have Motorola V3i. There was some problem in the ear piece bcoz I cannot hear anything. So I went to Redington in Coimbatore. They took 40 days to give my mobile back.
Everytime I go there, they'll say that a certain part has to come from some place or they'll say electricity cut is there intermittently. Is this an answer given by a company which provide service for so many multi national companies like HP, Motorola etc.,
Every time they'll say " come tomorrow, it'll be ready". If I go the next day, they'll say some excuse.
They even say that they'll inform me over the phone whenever the mobile is ready. They never called me in those 40 days to tell the status of the mobile.
I hate Redington. Moreover guys better avoid buying Motorola.

Motorola service is going very bad face,

I have purchased Motorola V8 phone 10 months. Now display is not working properly. I have given that cellphone for service to Redington India Private LTD. 122/2 Infantry Road Monarch Chambers Bamgalore. Its still under warranty and work order number is BL/MO/09/00867 its already 12 days. Still Custmer care claiming it has to get the hardware part from Motorola from past one week. Please give the good service. Every time i need to call them and ask them everytime same answer. If the same service continuos then no will buy the motorola phone.

I have a motorola w 270 handset, the battery backup was not good as it was in gurantee period i gave it 2 d service centre
Eseem Communication-Jaynagar
Bangalore...

Its been 2 weeks but my handset is with them only...

have purchased a Motorola Handset of model MotoRazr V8 which costs Rs 12, 200 from MObile store, vijaya comlpex, Jetty Road, Alappuzha Kerala - Ph [protected] on 2nd march 2009.the phone was a defective piece.
the following were the problems:
Blue tooth defective
fast discharge of battery
low voice erception at the receiver end.
there problems were raised at the mobile store the very next day. they refused to replace my phone and directed me to the motorola service centre. i took my phone set to REddington India Ltd, an authorised service centre for motorola phones on 9/3/2009.i had claimed a replacement. they informed me that handset replacement is possible only on the lodging on complaint within a week of purchase. i was on the 7th day of the purchase of the phone, n hence i was not eligible for the replacement.
i hereby attach the customer receipt from Reddington services n Mobile store for proof.
they retained the phone for 3 months before i could retrieve the phone from the Reddington Services.every time i try to reach their office through their landline it is either busy or not available. i made 3 visits to the centre after confiscating my phone for repair.
To my dissapointment i had found on receiving the phone that it has been unscrupulously misused. the memory card which is in-built in the phone had been stored with songs n pictures, somebody had been using my phone as his personal equipment with his personal folders created and a large number of photographs taken.
I has lodged a complaint against the service centre to motorola and their response wasnt very satisfying.
kindly bring me justice, and have my phone replaced or my money refunded.

that darn dtv box is a big load of crap.i have tred at least 5 different antennas and none of them work right.should have know it wasnt any good when the goverment sent those bogus coupons to all usupecting people.should have none that you get what you pay for its all a scam to make everyone who wants to watch tv get cable whether you canafford iit or nt people we as a nation have been riped off by our wonderful goverment

I have bought brand new Motorola-Q9 on 14/06/09 from authoridsed centre at Borivli, Mumbai. it got faluty and i have taken it to motorola Service centre at Mira road on 27/06/09 (Siddhivinayak Teleservices
107, D Wing, Shanti Shopping Center, Ground Flr, Nr Railway Station, Opp Shanti Enclave, Mira Road(E), Mumbai - 401107
Tel : 022 [protected] / 9322039). Checking the fault they told me that it will take nearly 8 days to get it repaired. Till date i havent received my phone and it is yet to be repaired. it has being 13 working days.

I am using a standby mobile asked from my friend and have to be obilged for rest of life to him.

Please note: take strcit action against Motorola company for providing me faulty mobile phone.

I have bought a brand new mobile phone Motorola-Q9 which has turn faulty within 13 days. I want brand new mobile from Motorola(of the same amount) and also want my phone repair as soon as possible

I will file a case in High Court if consumer court does not penalised Motorola

Mobile is lost in Faridabad area near Eicher School.

Mobile Details:
---------------------
Motorola Phone: A1200
Model Number: A1200
IMEI Number: [protected]
Date Your Mobile Phone was Lost (MM/DD/YYYY) : 28/08/2009

Motorola has the POOREST after sale service support even for the handset which is under warranty period. The experience with motorola & its service centres is really pathetic and causing mental harassment and wastage of time.

Motorola is not even willing to replace the hadset knowing that its been already submitted four times to service centres but received back unrepaired.

In my opinion, this company should not be allowed to sell its products in the cities where it is not able to provide after sales support to customers.

The brief of my handset and its problem is given below:
Model: MOTOSLVR L9
IMEI No.: [protected]
Purchased From: SWITCH COMMUNICATION, 22, First Floor, Nehru Shopping Complex, Lawrence Road, Amritsar,
Invoice No.38, Dated May 05, 2008

First time given for Repair to UCOM Tech, Amritsar on Jan.05, 2009.Received back UNREPAIRED on Jan.20, 2009(after 15 days).

Second time again given for Repair to UCOM Tech, Amritsar on Jan.24, 2009.Received back UNREPAIRED on Feb.05, 2009(after 12 days).

Third time again given for Repair to UCOM Tech, Amritsar on Feb.12, 2009.Received back UNREPAIRED on Feb.25, 2009(after 14 days).

Fourth time again given for Repair to AHD Communications, Amritsar on Feb.26, 2009. Till date the device is with them and unable to tell its status.

For last SEVEN months i don't have the mobile phone and i have to purchase a new one so that my work do not suffer.

Now the whole matter is with the honourable District Consumer Court.

***

VEry very bad customer services

I have purchased motorola W230.and IMEI - I was sufferd so many problems in this mobile 1st is after purchased 2-3 months battery problems and i was send at mumbai 15 days and after repair this mobile 2-4 months face another problem is AUTOMATIC SWITCH OFF and again going services center 18th july 2009 till the date we have not received this mobile and rudy behave. i want to replace this mobile new model any how reply me on urgent basis

Jatin Madani
[protected]

Respected sir/mam,
I am Amrish Jindal residencial of meerut (u.p.). my cusin Piyush Mittal had perchased a mobile of motorola company and after few months (may be 2 monthes) he faced the problem of no display. he submitted his phone to the related authorized service center date on [protected]. but also after passing a month, that was not returned to him. the services says that your mob has not come from the company and you have to wait for the reply. they always say that they will call him themselve if that is come. last time (date [protected]) when i reached there for complaining against their foult. they reply me that they can do nothing and wait for 15 days more. then after i might be able to take that. and suggested me that if am facing a lot of problem by their product then i should not purchased
that and also said me that "you can do any thing, which you want."
so, i have reached at the point to collecte my money beck in the place of mobile.
Please help me.

yes, One of the worst mobile company is Motorola India, I have KRZR K1 handset, which has fake battery from the company OEM itself and they dont know about the customer service at all.Very soon this company get closed

that true the nokia mega that say i won GBP 1, 000, 000
please let me know...

I recieved d same msg too!

now some board help me to claim the money they need gbp 400 to me for pay the bank tax.did think that is true

DEAR SIR,
I PURCCHASED A MOBIL PRODUCT CODE 70118 DATED 25/01/09 & INVOICE NO.3546 FROM THE MOBILE STORE IN MORADABAD.BUT THAT MOBILE DEAD, I COMPLANT DATED 28/07/2009, WORK ORDER NO.DD/MO/09/00779 TO SILICON COMPUWARE SOLUTAION PVT LTD IN MORADABAD.
AFTER THREE MONTHES THEY SAY THAT MOBILE DIPLAY WAS BROKEN BY YOU.
WE TALK THIS MATTER WITH CONSUMER VOICE THEY SUZASET FOR CONSUMER COURT, BUT I TALK WRITEN COMPLANT WITH YOUR COMPANY BUT THEY TAKE NO RESPONCE.
SO I TAKE YOU A CHANCE IF YOU NOT GIVE ME NEW SET OF THAT MOBILE I SHALL GO CONSUMER COURT WITHEN SEVEN DAYES WITH MANTEL HARSMENT.
THANKING YOU

NEENA AGARWAL

134-AVAS VIKAS
CIVIL LINS, MORADABAD.

MY MOBILE NO.[protected]

There was a display problem on my moto rokr U9 cell phone. So i gave it to a motorolla service centre as it was under warranty then. The ser centre was located in thane(w) neer talav pali. After few days i went to collect the cell phone and saw that the problems were not rectified and the warranty period was over. I explained the problem and gave the cell phone once again to him. after that he kept on delaying. His cell phone was swithed off whenever i tried calling him. Visits to the service centre went in vain. And eventually when i got my cell phone after 2 1/2 months, it was in the worst condition possible. the display (front and in) was badly scratched, the flap was very shaky, the display problem was still not resolved, the phone's edge was broken and the chip inside was visible. I did not eccept the phone and gave it back to him. It has been 15 days and i am not able to reach him. His cell phone is Switched Off and i've heard that the service centre has shut down. What should i do? Please help me on this. My name is aniket powar and cell phone nos are [protected]/[protected]

I have a Motorola v8 motorazr handset.
Before 5 months i given to nearest Motorola authorized service center at Gulbarga...

till now also i'm not get any responce from them ... when ever ask about mobile they always saying its went to chennai
from 5 months they are saying like this also they r not giving any responce to the coustmer... plz help me regading this my no is [protected]

Phone under 1 yr warranty used for 8 mos now and missing in action. Sent phone for repair at Motorola and didn't get any returned calls from repair staff, customer agents, and supervisors after making repeated calls on a daily basis. Going three weeks without a phone and still no call back as to status of repair. Assuming phone been missing the day they received it from FedEx 3rd of August. Supervisors admitted to be fully responsible and would send a new phone in 24 hrs on the 8th of August. Still pending to this day of the 24th of August. All I'm asking for is one simple phone call to relieve me in any way but I guess it's just too much to ask. Also e-mailed Motorola and got the same results. Also left messages at repair facility with 3 agents and all calls made there was always on a voicemail, never a live customer agent and still no response from that team. I hope this gets around because I wouldn't want anyone else to experience what I've gone through.

I have Motorola W270 cell. It's battery is not working. I wanted to buy another one. but customer care suggest me there shop which is more than 300 kms from my home. Local shops have duplicate batteries, I know with this type of battery which will not work more than 5 months.
Really Motorola Customer Service is India is very very bad.

This is the worst service and equipment I have ever seen. I have had Tivo with DirecTV for over 5 years but wanted to switch to a "complete package deal" to save money. I switched to Time Warner for Phone, Internet, and Cable. What a mistake! The phone and internet are fine but the Motorola DVR equipment is a mess. I have been with TWC for 3 months and have had to replace the DVR 4 times. Each time, I get a supervisor which credits me ONE DAY to accommodate. I should be getting cable service for free at this point! Everyone I speak with has problems with the Motorola equipment stalling, skipping, freezing, etc. TWC now claims that it is a Motorola issue that they have known about since April, 09. "We are working on the problem"

Goodbye TWC.

I bought the phone from Cellular Blowout. It is a Motorola flip phone. The phone gets to hot to hold. The screen goes blank or completely black. I had the phone about a week when the problems began.

I contacted the company and they said it has exceeded their return policy I bought the phone on January 13, 2010 and contacted them about 1 week later. I just received and email that told me that I had received the phone which I obviously was aware of.

I think that they are being unreasonable in their polocy of no returns after 10 days.

my motorola phone's speaker is not working so i moved to the service center and they told me that you have to invest rupees 1600 some thing for the repair work but if you want your whole hausing or body of my phone a1200 moto ming then you have to just spent rupees 2000 they take 2000 rupees from me and did not repair me the phone and saying there is a an internal hardware fault and the phone is now automatically restart after 15 sec or so then what can i do .

they had not given me any type of reciept of recieving the phone they are now saying to me that your phone is dispatched to mumbai for repair work and they want more money for the repair work.

plz if any high offitials are reading this PLZ HELP ME OUT I WANT MY PHOE REPAIRED BUT THEY JUST WANT MONEY FROM ME MORE AND MORE MONEY .

MOTOROLA INDIA HELP ME
HIMANSHU GUPTA
guptahimsocool@gmail.com
[protected]

I had ordered a motorola h-15 headset from n1-wirelesss it said in the ad the item was brand new upon opening the package it was obvious it was not motorola put plastic on the front of the unit and the ear piece has a plastic shield to protect it which this did not plus the speaker has some sort of glue on it which I had to remove and the front of it has marks where you can see it either was used or refurbished . Plus motorola send additional ear plugs for it which it only came with one. I wish I had paid the price and went to legitimate store at least I would have know it was brand new.

This is both about the US and the division in Poland.

I will try to cut it short. My phone camera was malfunctioning (over a year ago) so I gave it back for repairs in Poland.
The phone came after 2 weeks still not working properly, but with marks such as scratches and so on. It was also badly reassembled because the keyboard was embossed. I gave it again back and it took 1, 5 months to exchange the "flex band" connecting the camera with the rest of the phone. It was working then but still in a worse state than I gave to the service.

Then there where lot's of mails i.e. to the polish Motorola division explaining what's happening with their phones during repairs. I didn't receive any response.
I wrote a couple of times to Motorola in the US, and the customer service told me that's not their business because of geography. Finally I wrote to Motorola where supposedly people should report improper behavior in any part of the company.
I quickly received a response that they will check it and that was the end of story or any contact with them.

I really wished they would do that better, because I liked their products, but with the memory of the above I probably will never buy anything from them. I don't want to be treated like this once more.

Lukasz Kalinowski

"1.5 months" ... I should have said. :)

I bought a cell phone from best buy. The manufacturer is motorola. After three months of owning the phone the speaker stopped working. I tried returning the phone to best buy. The carrier is boost mobile and they don't do exchanges and because the carrier is boost best buy couldn't exchange the phone. So the best buy associate called motorola. Motorola said that I would have to pay to send the phone to them so they could try and repair it. So in the mean time I would be without a cell phone. I totally lost my cool and I smashed the phone. I run a small business and my phone is a necessity. The solution here was very clear give me a new phone and keep my business.Needless to say that I'll never and i mean never buy another phone made by motorola. Motorola was once a company that made great products but now their fighting to stay in business. So do yourself a favor and don't buy any of the products made by motorola. When I decided to write this complaint I came across tons of complaints about motorola products. So save yourself the frustration because I've already went through it for you.