CB Mobile and Cell Phones Motorola very poor customer service!

Motorola review: very poor customer service! 169

Mohit Arora

Mar 21, 2007 12:00 am EDT

Featured review

I bought a motorola l6 on 4 may 06 and its under warranty. My charger stopped working and I went to my nearest motorola authorized center on jail road new delhi. They say they don't have the charger and I have to wait may be a week or more than that. Or I should try other centers which is far from my residence. I even asked them to give me a date after 10 days but they say they cant assure. They spend so much on advertising. Pls spend on customer service.

169 comments

Add a comment

devendra pareek

1 comments

devendra pareek of IN

Aug 06, 2015 3:27 am EDT

Verified customer

I am Devendra Pareek, I have Submitted my mobile (Moto E) in moto service center(B2X, M.I. Road Jaipur) at 22 June 2015 for service. I have received it on 18 July 2015 and resubmitted it on same day again. bcz my mobile is not repaired properly.

First time My job sheet no :- AMSJAI002061 date 22 June 2015
Second time My job sheet no :- AMSJAI002795 date 18 July

I am much frustrated now as i am yet to get my repaired mobile back. Worst service ever had!
Mobile no [protected]

Shaikh Qavi

1 comments

Shaikh Qavi of US

Nov 30, 2015 12:21 am EST

Fcking Service! and Mobile too!
worst mobile company in india!

Pratikmo

1 comments

Pratikmo of US

Dec 17, 2015 6:07 am EST

Motorola service is very bad. I purchased motog3 and after 3 months phone stop working. I went to service centre, they told that they will keep phone for 30 days. Motorola service is very bad.I dnt know how one can do a business in India without giving service. I paid 13000 for the Motorola products and services. Motorola only gave product, no service. Very worst service. When I talked to high authority then he tld that he can't do anything. Very very worst service. Same on you Motorola, same on you.I don't know how you people doing business if you can't give service. Very bad

Vishal Kamble

1 comments

Vishal Kamble of IN

Jan 01, 2016 12:47 am EST

Verified customer

I have Perches MOTO G3 VL92476 for the very first day of parches the handset i have problem with camera i have submit the handset for service center for narayan peth shop no 7 garud app 518 narayan peth nr modi ganpati pune contect no [protected] Email id pun1.smatbar@b2x.com dated 21/12/2015 for the camera is going to stand by till date the handset is submitted the services center and i have ask the service center executive when the my mobile is ok ror working the executive is said the the handset is not ready the problem is camera and camera is not in stock please contact me for the this is major problem my job no is AMSPUE002597 Product XT1550 Model XT1550IMEI no [protected] Date of Purchase 08/11/2015
My mail id vishal_mylove1@yahoo.in
[protected] i have the solution for urgently

View 0 more photos

Reviewer59058

1 comments

Reviewer59058

Feb 24, 2016 2:01 am EST

Blurness of camera, bad focus, little breaked and changed colour

Lt Col Chhebar Singh

1 comments

Lt Col Chhebar Singh

Jun 08, 2016 5:47 am EDT

I am a proud owner of Motorola RAZR model V3i.The so called service Centre namely NAYYAR ENTERPRISES PATHANKOT (Punjab) is indulging in professional cheating. They have charged me for a defact which even does not exit. After some harresement, I consulted a petty mechanic who told me that there is nothing wrong with my cell, it simply require change of battery. I did so & the cellis working perfectly.I now pose U a question? what is the fun of going to a authorised centre if they are there just to make money & befool people.
Would U please look into it & let me know the result.Their bill No 100 dated 30 May 08 refers.
Looking for an early reply.Thanks.Col Chhebar Singh

Chris Vlok

1 comments

Chris Vlok

Jun 08, 2016 5:47 am EDT

I bought my daughter a W375 mobile phone, it was advertised plays MP3 ring tones. What an absolute bunch of liars, its no more MP3 compatible than my dog. It does not have the memory and one of there staff suggested I delete some of the features that it came with, so I could get a 5 second MP3 ring tone to work on it. It did not come with any MP3 ring tones and it did not matter how small I tried to make the file there was no way it was going to play MP3. My daughter and I will never buy any motorola products again.

S S Chandel

1 comments

S S Chandel of IN

Jun 08, 2016 5:47 am EDT

I have given my Motorola Mobile Phone L9 Standard for service at Redington India Limited, Bangalore which is an authorised service center of Motorola on 05.08.09. The reported problem was Keypad and Front Glass was broken and it needed to be replaced. The work order no: is BL/MO/09/03136.

I have contacted Ms. Manjushree, Redington India Limited manytimes for update of my cell phone and she has promised to get back with the details. However she has never come back. Now they are not at all picking up the landline call (080-[protected]). I'm really annoyed since it is already more than one month that I'm not even in a position to know the status of my mobile. I have already paid an advance amount also. It is really surprising and shocking to get this kind of response from as reputed company like Motorola.

In view of the above you are requested to do the needful.

esehgrav ynot

21 comments

esehgrav ynot of IN

Jun 08, 2016 5:47 am EDT

Verified customer

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

1 ... 3 4 5

Motorola - phone won't hold a charge! 8

Motorola - is it true 18

Motorola - blue screen 1

Motorola - award money how to get 16

Resolved

Motorola - I hate the experience with motorola! 14

Motorola - stay away from this phone! 2

Resolved

Motorola - Moto g4 phone

Motorola - irresponsible service center guys

Resolved

Motorola - bad customer service

Resolved

Motorola - fake mail

Resolved

View all Motorola reviews and complaints

Motorola Contacts

Motorola phone numbers

1300 138 823
1300 138 823

Click up if you have successfully reached Motorola by calling 1300 138 823 phone number 0 0 users reported that they have successfully reached Motorola by calling 1300 138 823 phone number Click down if you have unsuccessfully reached Motorola by calling 1300 138 823 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling 1300 138 823 phone number

Australia

+1 (803) 852-2246
+1 (803) 852-2246

Click up if you have successfully reached Motorola by calling +1 (803) 852-2246 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (803) 852-2246 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (803) 852-2246 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (803) 852-2246 phone number

Indonesia

1800 817 032
1800 817 032

Click up if you have successfully reached Motorola by calling 1800 817 032 phone number 0 0 users reported that they have successfully reached Motorola by calling 1800 817 032 phone number Click down if you have unsuccessfully reached Motorola by calling 1800 817 032 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling 1800 817 032 phone number

Malaysia

1800 1855 0288
1800 1855 0288

Click up if you have successfully reached Motorola by calling 1800 1855 0288 phone number 0 0 users reported that they have successfully reached Motorola by calling 1800 1855 0288 phone number Click down if you have unsuccessfully reached Motorola by calling 1800 1855 0288 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling 1800 1855 0288 phone number

Philippines

+1 (800) 021-0000
+1 (800) 021-0000

Click up if you have successfully reached Motorola by calling +1 (800) 021-0000 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (800) 021-0000 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (800) 021-0000 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (800) 021-0000 phone number

Mexico

+1 (800) 734-5870
+1 (800) 734-5870

Click up if you have successfully reached Motorola by calling +1 (800) 734-5870 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (800) 734-5870 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (800) 734-5870 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (800) 734-5870 phone number

United States

+44 333 999 7550
+44 333 999 7550

Click up if you have successfully reached Motorola by calling +44 333 999 7550 phone number 0 0 users reported that they have successfully reached Motorola by calling +44 333 999 7550 phone number Click down if you have unsuccessfully reached Motorola by calling +44 333 999 7550 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +44 333 999 7550 phone number

United Kingdom

+64 508 668 676
+64 508 668 676

Click up if you have successfully reached Motorola by calling +64 508 668 676 phone number 0 0 users reported that they have successfully reached Motorola by calling +64 508 668 676 phone number Click down if you have unsuccessfully reached Motorola by calling +64 508 668 676 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +64 508 668 676 phone number

New Zealand

+43 800 503 0011
+43 800 503 0011

Click up if you have successfully reached Motorola by calling +43 800 503 0011 phone number 0 0 users reported that they have successfully reached Motorola by calling +43 800 503 0011 phone number Click down if you have unsuccessfully reached Motorola by calling +43 800 503 0011 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +43 800 503 0011 phone number

Austria

+32 27 001 660
+32 27 001 660

Click up if you have successfully reached Motorola by calling +32 27 001 660 phone number 0 0 users reported that they have successfully reached Motorola by calling +32 27 001 660 phone number Click down if you have unsuccessfully reached Motorola by calling +32 27 001 660 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +32 27 001 660 phone number

Belgium

+358 942 451 475
+358 942 451 475

Click up if you have successfully reached Motorola by calling +358 942 451 475 phone number 0 0 users reported that they have successfully reached Motorola by calling +358 942 451 475 phone number Click down if you have unsuccessfully reached Motorola by calling +358 942 451 475 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +358 942 451 475 phone number

Finland

+39 269 430 777
+39 269 430 777

Click up if you have successfully reached Motorola by calling +39 269 430 777 phone number 0 0 users reported that they have successfully reached Motorola by calling +39 269 430 777 phone number Click down if you have unsuccessfully reached Motorola by calling +39 269 430 777 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +39 269 430 777 phone number

Italy

+7 499 346 7922
+7 499 346 7922

Click up if you have successfully reached Motorola by calling +7 499 346 7922 phone number 0 0 users reported that they have successfully reached Motorola by calling +7 499 346 7922 phone number Click down if you have unsuccessfully reached Motorola by calling +7 499 346 7922 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +7 499 346 7922 phone number

Russia

+34 902 006 949
+34 902 006 949

Click up if you have successfully reached Motorola by calling +34 902 006 949 phone number 0 0 users reported that they have successfully reached Motorola by calling +34 902 006 949 phone number Click down if you have unsuccessfully reached Motorola by calling +34 902 006 949 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +34 902 006 949 phone number

Spain

+86 400 889 9090
+86 400 889 9090

Click up if you have successfully reached Motorola by calling +86 400 889 9090 phone number 0 0 users reported that they have successfully reached Motorola by calling +86 400 889 9090 phone number Click down if you have unsuccessfully reached Motorola by calling +86 400 889 9090 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +86 400 889 9090 phone number

China

+852 81 181 717
+852 81 181 717

Click up if you have successfully reached Motorola by calling +852 81 181 717 phone number 0 0 users reported that they have successfully reached Motorola by calling +852 81 181 717 phone number Click down if you have unsuccessfully reached Motorola by calling +852 81 181 717 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +852 81 181 717 phone number

Hong Kong

+81 120 227 217
+81 120 227 217

Click up if you have successfully reached Motorola by calling +81 120 227 217 phone number 0 0 users reported that they have successfully reached Motorola by calling +81 120 227 217 phone number Click down if you have unsuccessfully reached Motorola by calling +81 120 227 217 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +81 120 227 217 phone number

Japan

+65 800 852 6007
+65 800 852 6007

Click up if you have successfully reached Motorola by calling +65 800 852 6007 phone number 0 0 users reported that they have successfully reached Motorola by calling +65 800 852 6007 phone number Click down if you have unsuccessfully reached Motorola by calling +65 800 852 6007 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +65 800 852 6007 phone number

Singapore

+82 798 8521 8264
+82 798 8521 8264

Click up if you have successfully reached Motorola by calling +82 798 8521 8264 phone number 0 0 users reported that they have successfully reached Motorola by calling +82 798 8521 8264 phone number Click down if you have unsuccessfully reached Motorola by calling +82 798 8521 8264 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +82 798 8521 8264 phone number

South Korea

+886 227 881 909
+886 227 881 909

Click up if you have successfully reached Motorola by calling +886 227 881 909 phone number 0 0 users reported that they have successfully reached Motorola by calling +886 227 881 909 phone number Click down if you have unsuccessfully reached Motorola by calling +886 227 881 909 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +886 227 881 909 phone number

Taiwan

+84 120 852 302
+84 120 852 302

Click up if you have successfully reached Motorola by calling +84 120 852 302 phone number 0 0 users reported that they have successfully reached Motorola by calling +84 120 852 302 phone number Click down if you have unsuccessfully reached Motorola by calling +84 120 852 302 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +84 120 852 302 phone number

Vietnam

+54 800 666 8676
+54 800 666 8676

Click up if you have successfully reached Motorola by calling +54 800 666 8676 phone number 0 0 users reported that they have successfully reached Motorola by calling +54 800 666 8676 phone number Click down if you have unsuccessfully reached Motorola by calling +54 800 666 8676 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +54 800 666 8676 phone number

Argentina

+55 800 773 1244
+55 800 773 1244

Click up if you have successfully reached Motorola by calling +55 800 773 1244 phone number 0 0 users reported that they have successfully reached Motorola by calling +55 800 773 1244 phone number Click down if you have unsuccessfully reached Motorola by calling +55 800 773 1244 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +55 800 773 1244 phone number

Brazil

+56 800 201 442
+56 800 201 442

Click up if you have successfully reached Motorola by calling +56 800 201 442 phone number 0 0 users reported that they have successfully reached Motorola by calling +56 800 201 442 phone number Click down if you have unsuccessfully reached Motorola by calling +56 800 201 442 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +56 800 201 442 phone number

Chile

+52 554 166 2843
+52 554 166 2843

Click up if you have successfully reached Motorola by calling +52 554 166 2843 phone number 0 0 users reported that they have successfully reached Motorola by calling +52 554 166 2843 phone number Click down if you have unsuccessfully reached Motorola by calling +52 554 166 2843 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +52 554 166 2843 phone number

Mexico

+1 (847) 576-5000
+1 (847) 576-5000

Click up if you have successfully reached Motorola by calling +1 (847) 576-5000 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (847) 576-5000 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (847) 576-5000 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (847) 576-5000 phone number

More phone numbers

Motorola emails

custsvc@motorola.com

100%
Confidence score: 100%

Support

Motorola address

1303 East Algonquin Road, Schaumburg, Illinois, 60196, United States

Motorola social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024