Netstar (formerly Altech Netstar)
Reviews and Complaints

Netstar never cancel my contract after I had sent written communication to cancel and after 3 months I was still liable for the uncancelled account.

3 months later I was told of cancelation fee and told I had a 3 year contract which I had no knowledge of.

When I bought another car which as part of my package came with netstar device , the dis not install , they took the mo ey for that device and told my lies.

When I enquired about the new device only then they told me stories about the previous account.

I spoke to Mhloni Sibiya from their legal department who was rude not helpful and useless.

ACCOUNT NUMBER: [protected] - Even though I asked for a report to indicate when the unit stopped functioning, I never received the proof date and I do not have the means to get this information. I was given a 1 month payment leave and I know from my log book when last I traveled on the R21 which was the last location indicated on the system - May 2021. After this I worked mostly from home and Johannesburg - Randburg.

Also as stated that the contract is a 3 year contract from 10 July 2018 (as stated in your mail and the fitment cert) to 10 July 2021 it makes sense that the last reading was on the R21 - with Covid, I mostly worked from home on reports. This is 9 months where Netstar continued deducting the premium from my account?

I did not receive any official correspondence from Nestar (branch manager or credits) - not a letter stating the facts, financial statements of my account or any relevant information that justifies the 1 month credit and how this was calculated? How did they decide (no proof) on 1 month credit?

Good morning. I pressed the panic button about 19 times on 06 06 2022 at 6.21 am and received an sms but in the situation where I was in was unable to answer the sms. I then managed to call Netstar to assist but they wanted to confirm my identity before assisting me. I had to stop at a garage just for the vehicle to stop following me. I then stareted to drive again just for the vehicle following me again. I had to think on my feet and to confirm who I am while I am trying to keep my self safe so this is not assisting in a emergency. Since now as I am writing nobody called back to make sure I am safe. Why am I paying Netstar if they fail me like this.

Good day

I have cancelled my contract with Netstar in October 2021 over a call to their call centre.

I was assured that this contract was cancelled only for my account to be continuously debited thereafter.

I have called the call centre several times after that and kept on getting the same nonsense response that the recordings will be listened to and they will get back to me. 7 months later I receive a letter from their legal department for demand of payment.

The worse service provider and an absolute night mare to deal with.

I can not get any responses from any department and have no idea what to do going further?

I have been receiving demand for payment for a car that I lost in 2015 December. This car car was a corolla. I only have it for 3 months. After it was returning off in sometime around February they continued to deduct for over 2 years. I continued complaining to no avail. I don't owe the company anything and I feel that letter of demand is intimidation. My name is Solomon dhlamini my ID [protected].

When I bought my fairly new vehicle a few months ago, Netstar installed tracker. Well then I have noticed my wipers are not working. Well in fact all the electrical components were not working. When I took it to Honda, they mentioned I have lost the warranty due to the poor workmanship of Netstar when they installed the tracker, they have created a mess and now nothing is working. No brake lights, no wipers and no central locking. Netstar is not responding. I have called servers times.

On 15/11/2021 I I have requested for this account to be cancelled with immediate effect, yet another debit order was requested from my account and then I received a sms on 09/12/2021 stating that there is an amount of R242.15 due om my account.

I paid the R242.15 on 17/12/2021 and requested confirmation of cancellation of account and that the account is settled in full, without any reply.

Once again on 28/01/2022 Netstar debited my account with R109.00 which was reversed by my bank on my request. Lo and behold, on 28/02/2022 another debit in the amount of R109.00 was taken from my account.

In the meantime numerous emails were sent to the Cancellation and Customer Care departments (22/12/2021, 03/01/2022, 03/02/2022, 03/03/2022) with NO REPLY. My requests are ignored and Netstar just do what they want taking money from me that does not belong to them.

There is a problem with the tracking device that was installed no one returns the calls so if anything happens netstar will be held liable. They are unprofessional, paying for something that gives you problem

My name is thabo makatla i have been trying to cancel 1 car tracker since late dec because of the car has been written off...its a struggle im being told i must pay in order to cancel...how cs the car is a write off and i still have two other cars with the same tracker with you guys..now already i have paid 3 months on a car i dont have because they always promise to call me back to solve this matter ...but im still waiting for that call until today...my nr is [protected]

I joined Netstar in July 2019 and have been paying my premiums since then until now... my tracker apparently stopped working in November 2019. So basically I've been giving Netstar money for something that isn't even working for the almost 2 years now?‍♀️ They have been sending me these alert messages at such random times, which shows that they just send stupid messages unnecessarily, the panic button doesn't work, the have never sent me a single trip report ever since I joined and now when I request then for my tax returns they keep hanging up the phone coz they don't have the answers since my tracker wasn't working so the don't have them, meaning that I am losing out on my return from SARS coz I don't have my trip report... when I request to cancel or downgrade my tracker option they tell me about certain fees that I have to pay... I mean, is that really fair when I've been paying for something that doesn't work for the past 2 years? They sent a technician to come and fix my device and even then it still doesn't work... he came to "fix" it in June and told me it would work... but it still didn't... so am I the idiot who should still be paying people for not doing their job? I have stopped the debit order and now the are getting hybrid collections to call me coz they want their money... what money exactly coz my tracker and even my panic button aren't working? So what exactly should I pay for? I'm tired of being used by these people... please don't ever trust Netstar, they are the worse and their customer service is terrible... they will hang up your calls when they can't answer your questions.

THEY HAVE NOW RUINED MY CREDIT SCORE BECAUSE I REFUSED TO PAY FOR A SERVICE THAT I PAID FOR OVER 2 YEARS WITHOUT GETTING AND NOW I MUST PAY FOR... HOW DOES ONE PAY FOR SOMETHING YOU DID NOT GET? THEY NOW INVOLVED LAWYERS AS IF IT WILL CHANGE ANYTHING. I AM DEFINITELY GOING TO TAKE THIS UP WITH MY ATTORNEY AND THE OMBUDSMAN BECAUSE THIS IS UTTER BULLS*IT AND ABUSE BY NETSTAR. THEY THINK THEY CAN GET AWAY WITH THINGS JUST BECAUSE THEY ARE A COMPANY AND I'M AN INDIVIDUAL. MY BROTHER IS AN ATTORNEY BECAUSE OF SUCH THINGS, HELPING PEOPLE HAVE A VOICE . THEY BETTER COME TAKE THIS USELESS TRASH TRACKER OF THEIRS BECAUSE I DON'T EVEN KNOW WHAT IT'S THERE FOR. I HAVE NEVER RECEIVED WORSE SERVICE AND HAVE SOMEONE MAKE ME PAY FOR SOMETHING I DIDN'T GET. I AM SO FED UP. NOW I SEE WHY PEOPLE WOULD RATHER GO TO TRACKER INSTEAD OF NETSTAR. PERFECT CREDIT SCORE WENT DOWN THE DRAIN BECAUSE OF THESE PEOPLE. I REGRET EVER JOINING THEM, I WON'T LIE.

I logged a complaint with Netstar on the 25th of January with regards to the cancellation of my tracking system on my Fortuner that I sold. When applying for my tracking system I clearly indicated on my application form that I want a "Cash" Monthly contract, and NOT a 24 or 36 month contract. I also clearly stated this in writing via email with their consultant, Tshepo Mtombeni that I do NOT want a 24 or 36 month contact. On the 13/05/2021, I specifically told Tshepo in writing "Please NO 24 or 36 month contract, I want to be able to cancel my Netstar should I sell my car". (Quote) After numerous emails sent (Reff Nr CAS-**********-J1L5), I have still not received any feedback from Netstar with regards to my cancellation. I DID NOT apply for a 36 month contract as they now claimed I have. I received another Client Enquiry Reference Number CAS-**********-F2J8, yesterday, with still no feedback from Netstar about whether this "contract" will be cancelled. Absolute poor service and attempt to illegally hold a customer to a 36 month contract that I never applied for! Zero feedback received to date! More "ref nrs received: CAS 5211088-Q5Q3...

I have been a long standing client of Netstar and have always had two vehicles fitted with Netstar tracking devices.
I was involved in an accident where a large dry bulk tanker drove into my lane while my car was stationary at a traffic light.
I have a Netstar safe and sound tracker device installed in my car, which was serviced a month ago to update the battery and I was given new tags.
I only received an sms from Netstar approximately 40 minutes after the impact. My next of kin was called only after approximately one hour when my car was being towed.
On complaining to Netstar I was given the poor explanation that the unit would only trigger depending on which part of the car was impacted, this explanation is indeed ridiculous to say the least!

I'll keep it short. July month I was hijacked and shot on the spot, I enabled all the tracker alert functions.. Let me tell you no one, no call no nothing came to my assistance. I was left bleeding on the sidewalk. What did I get from net star? A lousy push notification... Not even a mere emergency helpline call... They are the most pathetic company out there. Whatever you do, do not sign up. They're crooks after your money.

Been complaining about it to no response. Wrote numerous emails. No response

Please help, I am not getting help anywhere, i tried emailing, social media and phoning.

Account nr : 1784963

Request 1

I made a request in October 2021 to remove a car that I sold to WebuyCars, but I am still being debited for it.
Ticket nr CAS-4947313-L0B9, on the site it shows problem solved, but i am still being debited monthly for this car.

2017 Ford Focus ST3

Vehicle registration : CAA95139

Unit serial : 7199560

Request 2

Please also remove this car from my account.

2012 Hyundai i20
Vehicle registration : CA132586

Unit serial : 1604760

Please note, I have tried creating tickets on the netstar website, the site throws html error alerts when trying to submit a ticket. Also these people are none responsive.

Kind regards
Brendan

On the 31 October 2021 y daughter hit the pavement barrier. Netstar did not pick up the crush and the towing company which was on scene towed my car. I tried to call Dotsure on the 044 numbers but I reached them outside office hours. When Dotsure opened their offices, I called them and informed them of the accident.

I told Dotsure that Netstar could not pick the crush and as the matter of fact I could not get road accident from Dotsure.

All I want to know is, who is liable for the costs of towing and restoration fees?
Im told that the customer is liable. This is not my fault, its Netstar' s fault. They did not notify me. But strange enough, when the salvage yard disconnected the battery, I saw the notification coming through. Please help.

On Thursday 18th November I logged a call with Netstar for technical assistance as there were two trackers in the vehicle and one had to be removed. They sent me a reference number.
Not only have I not heard from them but I have tried calling then 4 times. It takes between 7 and 11 minutes for the switchboard to answer the call. They then take detail of the reference number and say they are transferring me to the appropriate consultant but there is no answer and after holding for up 25 minutes it reverts back to the initial answering services i.e. 1 for emergencies them 1 for private etc.
Absolutely shocking which I had not changed from tracker when I purchased the new vehicle!

In Feb 2021 my vehicle was in an accident and written off. I contacted Netstar to have the device removed from old vehicle and then refitted in the new vehicle I was purchasing. ( I paid for this device/service when I purchased the vehicle, in advance, so I dont have a monthly amount)
The consultant said they can send someone to remove and check the device., but it might be faulty due to accident.
About a week later I phoned again, this time to be told that they reccommend I get a new device since the old one wont work, and take a new contract.
We decided to get another tracking device for the new vehicle.
Since then, my insursance has ptobably fixed / sold the vehicle. Currenly I am getting all the sms notifications on the old device which Netstar afvised me to rather replace as it wasnt working. So obviously this device is still working.
Yesterday, 15 Oct I phoned Netstar to have this cancellled and REFUNDED, and was told I can give a 30 day notice and since I want a refund, I woukd needvto speak to her supervisor. the consultant would get her supervisor to phone me back within 30minutes (supervisor was busy at the time) NO contact / communication from Netstar apart from a case number sms. (Dear Client Your enquiry reference number is : CAS-4917280-L8D8Regards Netstar)
I want this refund calculated from Feb 2021, which is the time Netstar advised me the device isnt working.

Since August, I have been calling in because instead of a retention, a netstar consultant opened up a new contract. It has been weeks and weeks of endless phone calls, e mails and false promises accompanied by rude responses from consultants. I cant believe how horrible netstar's customer service is. Totally disgusting

I contacted Netstar on the 31 August 2021 at 12:13 PM and requested that they cancel my contract with effect from the 30 September 2021 .

I further requested that the sent me a cancellation letter stating that the contract has been canceled and that no further deductions will be made from my account.

I received an email from Cancellations at Netstar on the 31 August 2021 at 5:16 PM with my details in the body of the email.

I was contacted on the 13 October 2021 by a collections company in regards to my Netstar account .

This is unacceptable as I have given 30 days written notice as per the requirements of the Consumer protection act .

I demand correspondence from Netstar in regard to this as I will be taking this further, this could include contacting legal representation, placing on social media and reporting this to the industry ombud.

I have copies of all emails referred to above.

Regards

Cobus Coetzee
Cell [protected]
Email : cobus.[protected]@gmail.com