CB Telecommunications Netstar (formerly Altech Netstar) Persistent issues with netstar: an exasperating journey

Netstar (formerly Altech Netstar) review: Persistent issues with netstar: an exasperating journey

Odette Hartzenberg of Jacobsdal, ZA

Oct 03, 2023 8:08 am EDT

Verified customer

Featured review

I'm sharing this review to shed light on the extensive frustration and ongoing challenges I've faced with Netstar. Over the past several months, my experience has been marked by significant inconvenience and disappointment; regrettably, these issues remain unresolved. Despite my persistent efforts to seek a solution, it appears that my concerns have not received the attention they merit. Thus, I find it crucial to recount my experience here.

My journey began when I entered an agreement with First for Women. I had to install a tracking system with Netstar. Netstar installed the system, and a few months later, we had to replace our vehicle battery. Then, a few months later, it happened again with a second battery. Our auto electrician attributed it to the tracking system. I complained to FFW and then directly to Netstar. Netstar finally sent out a technician, and the technician confirmed with us that it was due to a faulty installation. I complained to FFW about the cost and money we had to spend due to a faulty installation. This complaint was also shared with Netstar via a telephone call.

Long story short, nothing happened with the complaint, and now once again, we face the same problem with battery number three. An auto electrician advised us to remove the system before buying another battery. I have asked Netstar and FFW to cancel my policy and/or agreement with both parties. As it has been a long process, once again, just to complain about a problem we had from the beginning with the first installation. After several calls, I resorted to using email with emails I had on hand during my first dispute with FFW. And now, FFW responded with a report from Netstar stating that it was not due to a faulty installation, despite what was communicated to us by the technician. However, this was not communicated to us back then, and if it was, I could have gathered my report from an Auto Electrician.

So, this brings me to now. I have canceled my policy with FFW, and I have asked Netstar for months now to remove their system from my vehicle. Simultaneously, I endeavored to terminate any potential existing agreement with Netstar. It's important to note that I have not received a written agreement, and despite my requests, Netstar has been unwilling to provide me with my audio file as an email attachment. This audio file is paramount to substantiating my concerns, as the absence of this essential document renders the agreement null and void. This is especially significant in light of the detrimental impact of their system on my vehicle's battery.

Unfortunately, rather than addressing my concerns, I have been presented with an invoice that adds further frustration to my experience. This invoice compounds my disappointment, as it charges me for a service that I no longer wish to use due to the adverse effects it has had on my vehicle.

I want to emphasize my deep dissatisfaction with Netstar's lack of responsiveness and apparent indifference to my complaints. Despite my repeated attempts to reach a resolution, it appears that my concerns have gone unheeded, leaving me feeling unheard and increasingly exasperated.

In conclusion, my experience with Netstar has been profoundly disheartening, characterized by inadequate communication and unresolved issues. I hope that sharing my experience on this platform will help bring about a resolution and potentially spare others from encountering similar challenges.

Desired outcome: Cancell my invoice and remove your system

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Netstar (formerly Altech Netstar) - netstar not accepting cancellation of contract 6

Netstar (formerly Altech Netstar) - stay away from them 15

Netstar (formerly Altech Netstar) - pathethic service 1

Netstar (formerly Altech Netstar) - bad quality of work done by their technician

Resolved

Netstar (formerly Altech Netstar) - lack of service delivery from altech netstar

Netstar (formerly Altech Netstar) - Netstar South Africa

Netstar (formerly Altech Netstar) - Tracking device upgrades.

Netstar (formerly Altech Netstar) - unethical behaviour and horrible customer service

Netstar (formerly Altech Netstar) - lack of service 1

Netstar (formerly Altech Netstar) - call centre

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Netstar (formerly Altech Netstar) Contacts

Netstar (formerly Altech Netstar) phone numbers

086 012 2436
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Customer Service

010 060 1001
010 060 1001

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Bloemfontein

+27 215 282 900
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14%
Confidence score

Cape Town

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East London

010 060 1025
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George

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Kimberley

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+27 343 122 128
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100%
Confidence score

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+27 333 450 637
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100%
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Pietermaritzburg

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100%
Confidence score

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010 060 1060
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Port Elizabeth

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Richards Bay

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100%
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100%
Confidence score

Namibia

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Nigeria

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Swaziland

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Zambia

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33%
Confidence score

24/7 Emergency Call Centre

+27 11 207 5500
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Netstar Head Office

More phone numbers

Netstar (formerly Altech Netstar) emails

cs@netstar.co.za

100%
Confidence score: 100%

Support

companion@netstar.co.za

100%
Confidence score: 100%

Netstar Companion Support Centre

ebrahimh@netstar.co.za

94%
Confidence score: 94%

sales

nicok@netstar.co.za

93%
Confidence score: 93%

leshag@netstar.co.za

92%
Confidence score: 92%

ashwinm@netstar.co.za

89%
Confidence score: 89%

steveni@netstar.co.za

88%
Confidence score: 88%

patrickm@netstar.co.za

87%
Confidence score: 87%

kekem@netstar.co.za

86%
Confidence score: 86%

arnov@netstar.co.za

85%
Confidence score: 85%

engelam@netstar.co.za

84%
Confidence score: 84%

More emails

Netstar (formerly Altech Netstar) address

Block O Central Park Offices 16th Road Randjespark Ext 5, Midrand, South Africa

Netstar (formerly Altech Netstar) social media
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