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Nomorerack is selling counterfeit Beats by Dr. Dre headphones. We received our pair on Christmas eve. They were not in a manufacturers box and did not include an owners manual. We thought for a second that these were perhaps customer returns or refurbished products, which would explaint the great price. We called today to ask and were told that these actual ship direct from a wholesaler who is well known on "webutation" for selling replica products. Nomorerack did not have any information on the product. Did nomorerack.com even investigate this seller? If they had they would have known immediately that this seller pushes fakes! There are several online complaints regarding this issue, all popping up since they first offered these a few weeks ago. Yet today they are selling more of these, now knowing that these are fake! Nomorerack offered to have us return these for a refund or an exchage. An exchange for what? Another set of counterfeits without a box or packaging? How do we send the product back for a refund when they were sent without a box and no packaging! If nomorerack is now aware these are fake they should give immediate refunds. Those of us who bought these are now going to scrounge to go get the real thing. Why should we pay return shipping and wait for a refund? I will be happy to send these back but want immediately repayment and paid return shipping! No one should have to wait for their money on a counterfeit product. I will spend the day spreading this online. Do NOT buy from this website!
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Hi,
Please accept our apologies for any inconvenience we may have caused you. We certainly assure you that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account and of your order to experience@nomorerack.com, we would be more than happy to assist you to the best of our abilities.
Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as
possible.
I waited and waited for my order placed November 24, never received. They charged my credit card immediately, now I'm hoping they issue a credit after they are indicating that the order is lost..status indicates never even shipped. Should have read reviews before purchasing.
Has anyone ever filed a lawsuit against them? Or what is the procedure? I just want my money back!
I had the same thing happen to me! I ordered boots for $23 They never shipped although the company tried to tell me they had and must have gotten lost. Uhm, sure. I've complained numerous times, was given a $5 credit and promised that my money would be reimbursed but I'm still waiting. No money.
Hi Griosek,
Good day! I would like to begin by saying that we apologize profusely for any inconvenience we have caused you. We would like to reassure you that we are more than willing to have this matter immediately looked into for you. If you can please email the details of your account/order to experience@nomorerack.com, we will immediately rectify this matter to the best of our abilities. Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
The same thing happened to me and I never got anything...they stole my money!
Hi Alkuine,
We would like to express our sincerest apologies sorry for the negative experience you had with our website. Please bear in mind that we are more than willing to have this matter immediately settled for you. If you can please email the details of your account and of your order to experience@nomorerack.com, we would be more than happy to assist you and have this matter resolved immediately to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
I called yesterday to inquire about my refund, was told that it was "processing" LMAO! I know what that word to NMR means. It means squat. I finally told her if the money wasn't back in my account by this morning I was calling the Better Business Bureau and my lawyer. My $23 is now back in my account. Never again will I order anything from there. Never.
I received defective and misrepresented merchandise. After being told to mail them back, with tracking, for a full refund the company has stopped responding to me. Since filing a complaing with the FTC and BBB, they've sent me on canned email response asking that I continue to wait for my refund to be processed. It's already been 3 weeks since they've received the merchandise.
I recommend checking out https://www.facebook.com/#!/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/360875023927327 to see how many people they've scammed.
I agree I am waiting on a refund and so is my daughter. They say wait three to five days. They already have received the merchandise but no refund yet. They are not true to their word.
Hi jwhitter,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi Alkuine,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I would like to state that nomorerack should be removed from the internet and unabe to sell anymore products they do not sell quality products and send out incorrect items just to get a sell. I have been trying since december 20, 2012 to get a refund for incorrect items sent to me and avrefund forcreturn shipping fee. I have been contacted by several people from their customer service department giving me conflicted information on getting my money back as if they are not wanting to refund me based on their mistake no mine. This is the worst company i have ever detailed eith online. They make me not want to shop online again. Everyone needs to stop shopping with them.
Ordered two rings. One was $38 but said retail was over $250. I thought oh boy. While I was waiting I saw the same ring on another very repretable site for $36 with retail of $43. SAME EXACT RING. In fact when I RECEIVED IT, IT WAS FROM THE OTHER SITE WHERE i SAW IT FOR RETAIL OF $43, go figure. Nomorerack would not address why they said it was a $250 retail ring. Meanwhile I received my next ring which was $59 and retail for $492. NO WAY are they worth that or even genuine as they stated. STAY AWAY from this site. I am in process of returning them. I am deleating the site out of my system.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi,
We are so sorry to hear about that you have not yet received your refund for your returned items. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi tanager,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Ordered some cell phone accessories and after a month never received them. Customer service refused to refund money and kept stating that they were checking with shipping and would respond in 3 to 5 days. Never got a answer from them on where the product was or if shipped. Stay away from this site. They are a ripoff!
Hi woodkutz,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a pair of Ugg-type boots on 11/26. I contacted customer service. They were very prompt in their replies but unable to tell me when the item would ship. They credited my account for the amount I paid, but I told them I'd never buy from them again after this experience and I wanted my credit back to my PayPal account. Today (1/5) I checked the order and it's been canceled, I'm not showing a credit with them, and my PayPal account hasn't been credited either.
I will give the customer service people the benefit of the doubt - they were very responsive to my emails and tried to do the right thing. I don't know how this site expects to stay in business when they can't fulfill on their orders. Never again!
I ordered a jewelries on November 2012 and I havent received the items. I told them about it and they answered me that I am getting store credits. I told them I don't want store credits and want my money refunded. They emailed me back that the money is being process to my bank. After two weeks I asked them about it and still same answer that the whole amount is refunded and it maybe my bank that is causing the delay. I called my bank and there is nothing from Nomorerack. After a few days I got an email from Nomorerack that my items is shipped. 5 days passed already since that email and I have not receive my item yet. Nor money refunded. They are a scam. The service is so bad. They are liars. Stay away from this company. I dont want you to go through with what I have experienced from them. They are nothig but a Scammer. SAY AWAY!
Hi Grupeshe,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
They advertise cheap items as luxury pieces. I am still trying to resolve a return issue which has taken about 20 email exchanges, so far. Too many issues to go into. Lots of their items can be found for about the same price on Amazon or Ebay. I would definitely order through one of those companies in the future.
I ordered a Cuisinart 12-Cup Programmable Coffeemaker from Nomorerack.com which was counterfeit and arrived damaged. Even the box was counterfeit. I have 19 email correspondences from this company and they have yet to issue a refund. They told me that they could only issue store credit, although I was promised a full refund PLUS returned shipping charges. Now, they are claiming they have lost my original receipt. This is a FRAUDULENT company. BEWARE!
I ordered two items one of which is fine even though it took a long time to come. However, at the same time I ordered it I also ordered boots which never came. Got the run around with finally an excuse that it was "lost" in the mail. What gets lost in the mail these days?
Hi Nurepe,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi Coltushe,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi Virsrame,
We are so sorry to hear about the trouble with your returned order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi kwatt,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I got scam order online by nomorerack.com by charge it credit card, I just find out online websit file complaints board about nomorerack .com is scammed to order websit company nomorerack.com reachable price cheap fake all in pic websit make it real look good to order on pic by nomorerack .com, their no help customer service answer phone to call them...
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
HELL, NO DO NOT BUY FROM THEM! IM OUT 230.00! FAKE BEATS I RETURNED AND IM HAVING A VERY VERY HARD TIME TRYING TO GET BACK MY REFUND. IF YOU DO PURCHASE USE YOUR AMEX CARD!
BUYERS STAY AWAY! TOTAL SCAMMERS!
Worst site ever -- I called them to make sure I wasn't buying a re-furbished product and they confirmed it was not re-furbished. Then I received it 3 weeks later and it was refurbished and defective. They said they would refund me but that I'd have to pay shipping costs and they would issue me credit for the shipping costs -- credit for what? to buy more crappy products from their site? AWFUL customer service.
Never had any problems with nomorerack.com
I don't have a complaint yet, but I just placed a $40 order with this company. After that I decided to google the company (should've done that before paying) and haven't yet found any positive comments...I'm a little freaked out right now, but I paid through PayPal so I feel a little better if this company turns out to be a true scam company. As for the product themselves, I don't expect them to be brand name products...with that sort-of price, I know that it most likely will be a generic brand.
Hi maybird,
Please let us know how we can be of service. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please don't hesitate to e-mail us your concern and order number at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi Tielkite,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi Olpanes,
We are so sorry to hear about the trouble with your returned order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered several times during this holiday season and had issues with three orders. Two were items that I didn't think were as described so I returned them. I have received the runaround from the company ever since, claimed they couldn't locate the returned merchandise, despite the fact that I provided tracking info that showed otherwise, then said they would only give a store credit, etc.etc. the third order, I received items that were not what I had ordered, so I returned them, they have not replaced with what I wanted, nor have they issued a refund. This started in mid November, I continue to wait for $171.00 in refunds.