O'Reilly Auto Parts’s earns a 1.3-star rating from 323 reviews, showing that the majority of auto enthusiasts and repair professionals are dissatisfied with their parts and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Defective front / rear rotors and front and rear brakes
On October 1, 2020 Store# 3071 counter# 60737 customer account: 2542789 invoice# [protected] Front /Rear rotors and front and rear ceramic brakes were purchased for a 2015 Nissan Altima SV 4 cylinder. Total $390.79. Returned front and rear ceramic brakes to O'reilly's on 10/6/2020. 03/02/2021 removed front and rear rotors and front and rear ceramic...
Poor service
Walking to your 620 location Greg the night man was very lazy on informative did not want to help me charge or replace a battery that was bought from your company for days prior customer in service class after his three days without pay suspension. This is happening at this location multiple times I've been unsuccessful in trying to reach the daytime manager or the night time manager at that location to resolve the issue
Read full review of O'Reilly Auto PartsUnethical behaviour
Ordered 3 engine block heaters, payed for over night on 02-11-21, before extreem cold weather arrived, they kept telling me they had not come in, 8 days later they called and said they were in (after the extreem cold).I went to get them they were all three unboxed and scratch all over from use.they still charged me over night fee on top of 119.97.I have been a customer of yall s for decades, I will not go in another one of ya'll s stores!
The manager at store#2204 n clintonville wisconsin
Friday February 19 I was in the Clintonville store #2204. I was looking at the batteries near the back of the store. When I as well as pretty much all of the other customers could hear the manager Christy Roeceler talking in the back with the delivery drivers. She told the drivers that she recently fired the newer driver, (that by the way my shop as well a...
Read full review of O'Reilly Auto PartsDoing your job
I brought in a brake rotor to be turned to your store in grover beach, ca on thursday. I was told that the guy who turns rotors will not be back in until saturday. I left my rotor because the next closet place is over 20 miles away. So, I go into your store at 1:30 to pick up my rotor only to find out that the only [censored]ing guy in this whole [censored]ing store...
Read full review of O'Reilly Auto PartsReturn policy not abiding by it
1133 Main Street Barstow california location. John is the store manager and he did not even seem concerned about my situation. I guess anyone can come in and provide your phone and regardless what there return policy states. They do not go by their return policy guidelines. If your items were purchased by card. Then your refund goes to your card. No store...
False store window advertisement
On 12/11/20, window advertisement showed 5 quarts of castrol motor oil plus an oil filter for 27.99, clerk went to retrieve items for me and told me it would come to 41.00. I said I wanted window special, he said it was window special. Asked how do you go from 27.99 to 41.00? Then said window special was no longer valid, as of today 12/13/20, sign is still...
Read full review of O'Reilly Auto PartsLifetime warranty brake pads
We have a 1994 ford ranger xlt,
And we go through brake pads so we went to o'reilly's in yreka california to get some new brake pads and the salesman said we carry ceramic brake pads with a lifetime warranty... We said great how much more are they?
They came out to be around $70 that was fine a couple months go by about three months or so and we need new brake pads and a roter we had no problems getting new brake pads this time... But about three or four months go by and we need new brake pads again and the salesman tells me that the lifetime warranty is only good for one replacement... And won't give me new brake pads on my lifetime warranty brake pads...
I'm very upset over this problem if you would please contact me at:
[protected]@gmail.com
Or call me at [protected]
Charity stackhouse
Po box 126 grenada, ca 96038
I would greatly appreciate it!
Thank you for your time
Not following nys covid laws
Female sales associate fails to wear face covering in the workplace. This associate also fails to comply with social distance standards. As a customer, I had walked in and walked out due to this individual not following NYS requirements. On the facilities door, it states all individuals must wear face covering to enter. Why does this associate has special privileges?
Read full review of O'Reilly Auto PartsCrankshaft position sensor & crankshaft position sensor & universal joints
Have bought three sets of these products not cheap either over 100$ I spend a lot of money a month at this store just to have parts laying around that are defective & faulty Here comes the major issue when I take a part back to the store they always want to put it back on the card I paid off of okay no problem until this last time I don't have that card for...
Read full review of O'Reilly Auto PartsService charge and freight charged on part
Charged freight on auto part was not told when ordered can not sale what you do not have. Also charged a $5.00 service charge for the part that came from standard motor products inc what a rip off. I was not told about these changes when part was ordered and will not be ordering parts from this part supplier again. Rock auto has gotten a new customer.
Read full review of O'Reilly Auto PartsDownright rude discriminate posable lawsuit
Today or I should say around 7 or 8 pm I entered the store on 42 and n oak now not only did I use to work there I very frequently shop I was only one in store at first I had an item I had bought a couple hours earlier from other store same neighborhood. It didnt work so I had it in orlieys bag w reciept the two men behind counter were laughin as I handed...
Read full review of O'Reilly Auto PartsCustomer service
I have been to multiple of the O'reilly stores and no one is wearing a face mask . So I will stop shopping there because I don't feel safe
Returned gasket
Used online ordering because of pandemic. This worked fine but needed to return a gasket. Tim, (asst.manager) at the Henryetta store, has problems with the return due to computer problems. I live out of town so he asked me to leave the part and receipt and would call when it was complete. I called several hours later to inquire about it and he said it was going to take some time and had 3 others with the same trouble. He called me this morning @ 7:20 to tell me I had to come back in with my card as the return receipt had 0000 for the last 4 numbers on the card. I printed the receipt again and it had the correct 4 numbers on it. I called back and told him where to look and he found it. He said I still had to come back in with the card. It wasn't until after I mentioned corporate office and notifying my mechanic that I would require receipts showing they did not use Oreills"s that he agreed to take the card over the phone. He asked why I was not going to use them anymore because he was handling it now. I explained, I called before I left town that I needed to return it and he said I had to print out the receipt 1st. I went home (out of town) and printed it and took it back the next day and then all the rest happened.They have lost a customer and the mechanic said that's why he uses Auto Zone in the next town except for emergencies.I
I’m complaining about renee smith at the dc team building in knoxville tennessee
I was wrongfully terminated t Renee Smith terminated me for supposedly being late but for day one she was on me when she found out that I was gay with me had massive guys are moving me away from women says she did it she did have all kinds of proof that she did she said I didn't have my time today that I was terminated but that whole two weeks before that that morning even also she went to another employee that is willing to testify in court whenever I need them for it just goes that for that she was going to have my back asked if I was a drug user in a drug dealer she went to several people behind my back asking that not my supervisor which she should wait to my surprise her if she thought I was on drugsThey do not protect their employees there I'm not a drug dealer she's she put that on me because I had previous charges years ago you can't when she went around behind my back asking people if I was a drug dealer drug user she was already calling me that so everybody in that place I grew up in this community thinks that I was a drug user in a drug dealer I was targeted as miss treated in there's no reason why she have never lost my job I want something done about this immediately
Automotive battery
I found the battery part number I needed on line and checked my local stores web site. It showed the battery was in stock. I drove to the store to purchase the battery and only one person working the counter with three other customers in the store. The customer ahead of me was doing a return. This was holding up the other customers while one of the other...
Read full review of O'Reilly Auto PartsMisleading service and thief
I took what my mechanic told me was a head assembly to O'Reilly's to be worked on. They stated that it was not repairable and proceeded to sell me a new one at $500. What they failed to inform me was that parts attached to the assembly included plugs, connector pins and a connecting part which was not on the replacement. They recycled the old part before we...
Read full review of O'Reilly Auto PartsPrice was not in the right
Now let me see if I got this right I you have an item stacked up with the first half has one price and the bottom stack has another price I didn't touch anything rhis is what the worker was trying to say he scanned the item and it was not the price that was on the shelf and he tells me did you look see it's not the right item I told him I didnt touch it it...
Read full review of O'Reilly Auto PartsSales of parts that are life threatening
08 hope you see me film whitbeck got another one man said don't know why they sell these parts they all break and cause wrecks wrecked my truck knocked out my teeth with the jail for striking a manager he was shot in banda said at midnight so I can go to the hospital now they're trying to press charges was told not to enter rup his smoke break another...
Read full review of O'Reilly Auto PartsAn employee
I need some auto paint I called the Oreilly aoto and paint on church street in Concord NC on 5/16/2020 at 11am. I asked if they sold paint for automobiles anscer was yes I then drove to the store and talked to Rober an employee there he had told me that the paint I need had to be special mixed the employee that does the mixing will be in at 1pm Robert took...
Read full review of O'Reilly Auto PartsO'Reilly Auto Parts Reviews 0
If you represent O'Reilly Auto Parts, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of O'Reilly Auto Parts complaint handling
-
O'Reilly Auto Parts Contacts
-
O'Reilly Auto Parts phone numbers+1 (888) 327-7153+1 (888) 327-7153Click up if you have successfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone number 0 0 users reported that they have successfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone number Click down if you have unsuccessfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone number 0 0 users reported that they have UNsuccessfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone numberOnline related questions+1 (417) 829-5727+1 (417) 829-5727Click up if you have successfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone number 0 0 users reported that they have successfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone number Click down if you have unsuccessfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone number 0 0 users reported that they have UNsuccessfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone numberGeneral Information+1 (800) 755-6759+1 (800) 755-6759Click up if you have successfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone number 0 0 users reported that they have successfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone number Click down if you have unsuccessfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone number 0 0 users reported that they have UNsuccessfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone numberCustomer Service
-
O'Reilly Auto Parts emailssupport@oreillyauto.com100%Confidence score: 100%Support
-
O'Reilly Auto Parts address233 South Patterson Avenue, Springfield, Kansas, 65802-2298, United States
-
O'Reilly Auto Parts social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
Recent comments about O'Reilly Auto Parts company
Refund
Mavis Discount Tire
629 reviews
Cargo Motors Klerksdorp
6 reviews
Audi Centre Bruma
2 reviews
Pirelli
22 reviews
Monro Muffler Brake
92 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!