Petco
Reviews and Complaints

Henderson Road location in Columbus, Ohio locked its doors early tonight.
I walked up at 7:55pm and could not get in.
Knocked- no answer. Unacceptable.
Who ignores and denies a customer like this? I needed one thing which is stocked in the first row in the store.
Waited to see who the employees were even though I know this is simple for you to do. Attached a photo of the two employees walking to their cars. Too bad their Saturday night plans were more important than your company reputation and profits.

I have been shopping at my local petco and any petco (if I'm out of town) for years and I've been a fish keeper for 10 years and buy all of my fish and products there. However I will not ever be going back. Today I was denied purchasing fish by an employee because they had to Google if my tank was overstocked when I can Google and show many more that says it is not. You cannot base a tank just on inch per gallon there's a lot more that goes into than that including Suze of filter, other fish in the aquarium and how often you do water changes. I've never had any issues with fish or employees until now. I'm just annoyed that I'm being denied when petcos tanks are always overstocked, dirty and have fish together that should not be together (example glass cats with danios, platies and guppies).

I took my dog to the Gloucester V.A. location to be groomed and he was abused. The intake was approximately 20 mins. late. Once the employee acknowledged she never asked any questions on how my dog might do, if he had been bathed at the groomers before just his rabies vaccine. From the time it took me to walk to my car and be seated I got a call stating to come back in. My dogs legs were covered in feces and urine and my husband and I were told he had a tick on his neck. Without looking I already knew he had a cut on his neck and not a tick. The staff stated they put him in a kennel and they could not handle him. It was never brought to my attention that my dog would be placed in a kennel. Had I known he would be placed in a kennel I would have never brought him there to be bathed as he has never been placed in a kennel in his life. The staff succeeded in putting much 110 lb. Great dane in a kennel for the first time in his life in all of 2 mins. And left him in a mess. I was told that whole bag of wipes was used to clean him up. They didnt do a very good job considering I had feces all over the backseat of my car given my dog was covered. Once home we bathed him and noted he had a laceration behind his left ear, his neck was red and inflamed for the entire circumference if it, and the right side of his neck had a 2x3xm purple bruise. The staff at Petco yoked my dog up and shoved him in a kennel, they left him covered in his own excrement and stated "they couldn't deal with him" after they abused him. I never received an apology, not once. I spoke with the manager Neil and I was told that there were 30 dogs in the back waiting to be bathed. Once my dog was bathed I went out to clean my car and noted a roach on the seat where my dog had been. As my car is always kept very clean I can confidently say that the roach was carried out on him from the Gloucester Petco. While he did not have a tick on him as claimed, he did have a roach compliments of Petco. My dog had vomited a large amount by the time I came back in from cleaning my car due to his upset from the trauma he endured. I am deeply saddened and angry that he suffered at the hands of Petco. I brought him there to be bathed not to be placed in a kennel for holding or to be physically abused. Understandably I will never enter a franchise again and I will continue to inform others of what occurs in the local Petco. I do have pictures of the laceration, and redness, the feces all over my car etc..

Took my labradoodle in for a cut and he came out completely shaved. Had the dog for 7 years and never has anyone shaved my dog. Then when I asked to speak to manager the guy said he was the manager and laughed at me. Asked to speak to the store owner I was told there not a loud to give that number. But I could keep coming by and maybe catch the guy that runs the store cause he hardly comes to the store. I had appointment with Sara last wendsday at 10:30 at 10:15 I got a call from Chris that Sara called in sick that they had to cancel my appointment . So we rescheduled for Monday at 11:30 then when I got there Chris told me Sara didn't come in today again and he was the only one there. So I thought It would be ok. But I was wrong . So I was so mad and started cousin bad words at him and walked out without paying. Look at the back leg it's down to his skin, shaved his ears no one has ever done that and shaved his face. When we took him to Sara the dog was just as bad but she made him coming looking great

I bought a live plant and did not receive the proper disclosure or instructions of this live plant and the fact that it might have snail eggs on it. I have a turtle tank and also a infestation of Snails now thanks to Petco not telling me that there might be snails eggs in this plant or what to do before I put the plant in the tank. Unprofessional employees and not educated in what there doing or selling.

PetCo advertised online at one price, says you can buy on line or order at the store, and then, when you get to the store it's a higher price. Item I bought cost $9.99 on line. When I went to the store to pick up, it was $17.99. Gave me a bunch of baloney about stores not having to give you the web site cost etc. Items in PetCo stores are routinely overpriced in the first place. Boycott Petco. They're thieves. And don't believe the bull about how much they care for your pet---they care only for high profits.

This is the second time now that General Manager Stephen Ward in the West York branch has forced me to take my lunch with full knowledge that I have had nothing to eat while on my lunch while my fiance has been out bringing my lunch to me. This, again, is the second time General Manager Stephen Ward has forced me to take my lunch knowing full well I didn't have any food to eat while on said lunch and could not eat the food my fiance so graciously went to get/make me because General Manager Stephen has forced me to take my lunch twice now without food. The first time was the 3rd of June, 2021, and the second time was today, the 8th. I am Bretney Dumais, employee # 406432.

Have taken my dog, Sadie Jo, to Petco since she was a puppy. Took her for training (several sessions). Lady extremely nice and polite.

Have taken Sadie Joe to Petco for grooming since she was a puppy. She began having seizures and I have always told them that and written it on the sheet when I sign her in. I had made an appointment for her and she had a seizure that morning so I cancelled it. I have taken her to the vet numerous times for this. He put her on medication to control the seizures. She has not had one for over a month now. The lady that I spoke to when I cancelled was very nice and concerned. Told me to just let them know when I bring her in that she is on medication for them.

Took her in today to get groomed and nails cut. They would not take her since she is on medication. Sent my pup with my daughter in law to drop her off. The lady was not very nice - take her to your vet to get her groomed and nails clipped...

You have lost a longtime customer. I specialize in free advertising for companies like Petco. Very poor service. Oh and my entire family was taking their dogs there - no more. I will begin your advertising today.

I was assured that my subscription for cat litter would arrive not packed together in the same box at over 50 lbs and damaged. Again the order received last month and at the last week was single boxed and damaged! The cat litter plastic containers were cracked, spilling litter all over my porch, entry way and laundry room. This now is the 3rd time, with my recent back surgery, this situation is totally unacceptable!

- Pick up the shipment off my front porch and return!
- Refund this entire shipment!
- Cancel my subscription!

- Joe & Jeanne Santos
Martnez, CA. 94553

During the Spring 2020 (January or February 2020) I and Petco agreed to a repeat delivery and charges associated with two cases (48 cans) of Royal Canine Mother and Baby Cat, Ultrasoft Mousse in 5.8 oz cans every other month after having a great deal of problems ordering this "Repeat delivery" sold initially with a discount. After several repeat deliveries every other month and around August 2020 I spoke directly to custo er service and said that would be the last repeat delivery, cancelling the service. Petoc sent another 2 cases in September 2020 I called again and cancelled but did pay for the 2 cases sent. In November Petco sent the 2 cases again and charged my Bank of America account. I called customer service again cancelled and requested a refund, I returned the two cases and awaited the return. In December 2020 Petco sent another case (2hich I refused at my mailbox, returned the package yet Petco charged my Bank of America account and I called requesting Petco stop charging my account, stop delivering the product and refund my account. Petco was unapologetic for the last several months continuing to send and charge my bank account without authorization for the unwanted product. In December 2020 I filed a claim with Bank of America who resolved the issue in my favor. I continue to recieve 2-8 email offers from Petco, so in March I logged in on line to order a product to be delivered to my mailbox a UPSstore, in 2-4 days instead it arrived in 2-3 hours and a driver called me stating he was going to leave my package outside the UPSstore I asked him to just go inside and leave it with a staff member. Very odd and then Petco charged me for hand delivery and other charges when I did not request that type of expedited delivery. Thinking this 2as another glitche with Petco online platform I called Pet co to resolve the issue and they did in addition they made further promises in discounts to reactivate the 'Repeat Delivery' of the last year and kept stating it had corrected the problems I encountered last year with monthly deliveries verses every other month. On or about May 10th 2021 I tried to order on line but found Pet on platform extremely difficult so I called customer service. I asked to speak to a member of the US based sales team and was connected to a person who repeatedly stated she was a supervisor but after only a few minutes it became very evident she was not a trained sales person as she repeatedly spoke over me, interrupted me demanded that I use "a different zip code to place the order (2 cases of 5.8 oz RC Babycat)" and said that the product was not available in my area but was available in other areas. I asked several times for her to escalate the call but she didn't want to and kept repeating she was a "supervisor". After struggling with her for over 45 minutes to an hour she finally said she would escalate the call after another 10 mi use + wait connected me to a Lisa who had customer service skills awho apologized and said she would assist in placing my order for repeat delivery f RC 5.8 oz cans she found but with apology said she had to offer me 4 cases of 3 oz cans instead of the 5.8 oz cans until she could get IT to fix the problem before the next delivery date (2 months from May 14th (July 2021) but she also would charge me the rate of two (2) 5.8 oz cases, with free delivery and asked to charge my card the amount of $55.57 including tax and that amount it was deducted from my bank of america account at that time, as she said the four (4) cases of 3 oz size cans would arrive in 2-4 days.. Four hours later Petco sent an email to me cancelling this order without explainantion, that I didn't recieve until Sunday afternoon... I read this email over the weekend and tried calling Petco customer service (CS) four times the 1st time I was placed on a 1.5 hour hold, the second a similar result the 3rd time (Monday) the Petco representative assured me she would resolve the issue herself verses escalating the call and promised to call and email me the resolution saying "I will take ownership of this issue and promise you I will call and email you a resolution.". I never received either a call or email. The 4th time I called CS I was told that the product was cancelled because I filed a claim/complaint with my Bank of America in December 2020 and until I recant and/or reverse Bank of America's finding against Petco in my favor Petco will not corrected this issue. Petco repeatedly misrepresents offers on line, and over the phone of its products, pricing, sales, and services, fails to train its employees and then agrees to a new agreement to charge and send product (my cat only eats RC Babycat ~ Ultrasoft Mousse) takes my money then makes false promises to resolve these problems. Instead Petco intimidates and demands I ask Bank of America to reverse its investigated decision it made against Petco - I feel illegal, unethical and wrong. I have sent numerous emails to Petco's advertised dispute resolution with the order # included (#62305670541251) and to the email cancelling my order while I have never received a response and yet I keep receiving 2 or more email offers each week including an email with a subject line Petco Listens. The email Petco Listens also received a message from me with the above case# and has not responded EVIDENTLY PETCO DOESNT LISTEN AND CONTINUES ITS MISREPRESENTATIONS while my cat suffers because of Petcos false promises and misrepresentations.
Please use the following email or telephone [protected]
[protected]@live.com

Please take the time as a corporation to review the CDC recommendations for people vaccinated against Covid-19. I was fully vaccinated over 2 months ago and according to the CDC I am not able to spread the disease nor am I at real risk of catching it. I am in a vulnerable population as I have had Stage II, breast cancer and Stage I lung cancer, however I do not intend to continue wearing a mask. Please look at the science of the disease. Please do not base your corporate decisions on left leaning liberal virtue signaling. I live in Texas where there are no mask mandates. I will be shopping at PetsMart from this time forward as they understand science and have dropped the mask requirement.

Hello,

I bought cat food on 3/30/2021 for $33.99 at the Novato store in California. I returned it to the store on 4/ 10/2021. The funds have not been sent to my bank account. I called the store twice asking to speak with the manager. His name is Ely. The employee, Jeff who I spoke with each time told me that that the manager is unavailable both times. The employee told me he will tell the manager and the manager will call back. Also, employee, said that I have to wait "35 days" because that is how long it takes for the money to show up in my bank account. This is completely incorrect information.

The employee's attitude towards me was dismissive both times. I am reluctant to go to the store because I feel that both the manager and employee will not help me and will not treat me with respect. My email address is:
[protected]@gmail. com. Phone number is [protected].

Sincerely,

Barbara Berger