Pick n Pay
Reviews and Complaints

On Sunday afternoon the 20th of August,I forgot my black shoes at the parcel,and bought some groceries and left the shop and later remembered.On Tuesday the 22nd I went to collect them and was told I must pay a storage amount of 60 rand sadly I didn't have that amount the manager told me to come back when I have the money, yesterday I sent my sister blas she was going to town and was sent back and told I must come myself and the shoes are not there anymore,today again I am going myself hoping to get them back.

I bought pies at Farrarmere pick n pay on 22nd August 2023 at about 11am. I could not choose the chicken mayo as they were burnt around the top edges. Wheny mom proceeded to eat her pepper steak pie when I got home it had hardly any meat in it. It was almost devoid of any filling. My mom also said it was not fresh tasting. I attempted to email Farrarmere Pick n Pay to complain and their email listed on the web is incorrect. As an ex journalist I find this bad service for those prices unacceptable as it is clearly the I don't care attitude. I expect some form of response as it needs to be addressed.

During my purchase at Pick n Pay I received with my till slip a smart shopper voucher for "25% off Flying Fish pressed lemon NRB 330ml" valid from 01/08/2023 to 13/08/2023.

Today I went to my local Pick n Pay store (Brentwood Park) and bought one case of Flying Fish pressed lemon NRB 330ml.

The management then did not want to give me the 25% off as promised on the voucher and said that it was only applicable if you buy one bottle of Flying Fish pressed lemon NRB 330ml.

It must be noted that on the voucher there is no quantity specified therefore it is open for each one's interpretation.

If it only applicable to one bottle the following must be noted.

The vast majority of people buy beer in a six pack, a dozen or a case.

It is therefore out of the ordinary to have the voucher applicable to one bottle as no quantity is specified, and is therefore in my opinio false advertering.

Every weekend pick n pay ques are ridiculous.

Spar Ques are just as long but goes way quicker

Diesel has gone up and unfortunately pnp is the closest to me but every weekend you stand 20min to 30 min in the que.

While staff walks up and down laughing

When asking the manager he says no those staff is on Training and doesn't belong to this branch !

Sort this out please

On Wednesday 2nd August my fiance bought 3x pkt of pork steaks each pack valued at R73.00 each. Yesterday we had a small braai and ut it onto the coals. After a few minutes my fiance called me questioning me do I get that smell and it was 4 of the steaks that had a stinge to it, very unpleasant smell. As a loyal customer I am very disappointed bec I always purchase my goodies at pnp.

Respect sir

Your staff member he's name is Malnga trolley fetching.

Your staff is an cheater because I'm selling phone samsung A70 2nd hand price is R2500 but your staff member Malnga is pay only R1400 and he was say me i give you your remaining balance end of the July but right now your staff member is not picking up my call and is also not give me remaining balance.

Shame on your management because you keep cheap person for the jobs.

Regards :- Eden Tech Shahzaib

I bought a Defy top loader washing machine at PnP Maponya Mall. They delivered the washing machine without pipes and I called them to notify them about this. A week later there was still no communication and I had to contact the driver. The lady who helped me was Zinhle and she said she just forgot about it. That was very unprofessional , please train your staff to be more professional.

On the 2/7/2023 i bought some ginger biscuits on your special, 2 @ R21.99 came to R43.98 less discount R13.98 which is two for R15.00 each.

On the 4/7/2023 i go back to buy some more, The same special is on but I am now told 3 for 2.

This is how it breaks down. 3 @ R20.99 (price now R2.00 less) = R62.97 less R20.99 = R41.98 for 2 plus 1 free. Divide this by 3 you pay R13.99 (R14).

So effectively you are only getting it cheaper by R1.00.

I am not happy with this.

Regards

Cathreen

Cell [protected]

Terrible! I went to PnP Clothing store in Glenvista Shopping Centre in Mulbarton on the 11.07.2023 to purchase a few items that I needed! Knowing that they close at 6 I made sure that I was there before 6. On entering the store I felt so uncomfortable at first because of the way they all looked at me, I started to look for the items when a lady approached me and asked me to please leave the store as they want to go home! Is this how a customer is supposed to be treated? Horrific, I stop at pnp daily to purchase my necessary groceries. I will never go back to any pnp store if this is the way they treat their customers!

I ordered a snack online on the MrD app and had a replacement of custard rolls set which I picked, to my GREATEST disappointment what I received was a sweet roll with a half teaspoon dollop of [censored]ty tasting custard on top NOT EVEN INSIDE the roll... If i wanted a piece of bread painted in sugar with some yellow looking gunk on I'd paint my own rolls with sugar and save myself from eating a dry [censored] roll with yellow gelatine on.

Highly disgusting and very misleading on the app pictures.

Terrible.

The third time I have had a problem with PNP ASAP. Requested delivery at 4:30pm on the 8th July 2023. I called after 7 wondering what was going on with my delivery. Since it initially said delivery time was 18:30-19:30. Plenty time to receive my order. I was told my package was still at the store and the first agent I spoke to requested a driver and stated there were hardly drivers there. I then contacted after 8 again and the second agent said my package was still at the store. A driver was apparently being assigned. I then informed the agent if my delivery was not sent through that evening I would like a refund. I then waited and still no driver. I was told that my package would be delivered that evening. Yet nothing and the ASAP app then switched to the package stating it would be delivered the next day (which I informed the second Agent of, Tanya and she informed me that it would be delivered that evening, not the next day). I then called the next day and told the third agent that I would like a refund. We went back and forth and I informed her that as the consumer I have the right to a refund and the right to a free package. You have not delivered my packages on the day that it was required. You have then chosen to deliver it the next day and I have asked the second agent that if my package was not delivered on the specified time and day that I requested that I would like a refund. None of this has happened. Your third agent and the manager she reportedly spoke to stated that I could not get my package and refund. That I should give back the package in order to receive my refund. This is a violation of a consumers rights. They have chosen to stick to protocol when their consumer has been inconvenienced. No apology from the third agent and refusing to refund my money back on the call. I have chosen to send back the package and once again protocol dictated that I should wait for you guys to do your jobs, have confirmation that your products are sent back to your store before you can refund my money. Your staff has no training in dealing with angry consumers other than to end the call when a consumer has sworn. No interest in resolving the matter by going above and beyond for your consumers by providing the intended goods and services with a refund as it is my right. Then she chose to end the call because I, as an upset customer have sworn. I have been inconvenienced once again and nothing has been done about it. Pnp chooses to protect themselves and fight for their consumers rights. They do not deserve to remain open if their obligation is towards themselves and not their consumers.

Your right to protection against over-selling and over-booking

Suppliers are not permitted to accept payment or other consideration for any goods or services, if:They have no intention of supplying those goods or providing those services; and

They intend to supply goods that are materially different from the goods or services, for which payment was accepted.

Suppliers are required to honour the supply of goods or services on specified dates, times and other particulars, if committing to such arrangements in reservations or bookings.

Consumers have the right to demand refunds for full amounts paid in respect of commitments or reservations, together with interest, at prescribed rates, from the dates of payment until the dates of reimbursement.

Your right to changes, deferrals and waivers, and substitution of goods

Suppliers are required, in the event of deferrals, waivers and substitutions to original agreements, to treat these as changes to existing agreements and not as grounds to enter into new agreements.

Consumers have the right to substitute goods or products, and are entitled to protection of these substituted goods or products, from the date of delivery.

Consumers are entitled to the following, when entering into agreements/contracts with suppliers:

Timely performance and completion of those services;

Timely notice of any unavoidable delays in the performance of the services;

High-quality services, which consumers are entitled to expect; and

Use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services.

Suppliers are required to remedy any defects in the quality of services performed or goods supplied; or refund the consumers a reasonable portion of the price paid for the services performed and goods supplied, in the event of these being sub-standard.

Your right to protection against unfair, unreasonable or unjust contract terms

Suppliers are not permitted to market, supply or enter into an agreement to supply goods or services at prices or terms that are unfair, unreasonable or unjust.

Suppliers are not permitted to require consumers to waive any rights, assume any obligations, waive any liability of the suppliers on terms that are unfair, unreasonable or unjust.

This delivery service is appalling. Your staff does not know how to satisfy your customer and are only focused on your protocols. it is disgusting that you have not been shut down yet. You will need to rethink your strategy on how you choose to deal with consumer complaints and the violation of a consumers rights. You have no idea how to keep your customers happy.

I did my license disk renewal online in November 2022, it's 3 July and still no disk. I paid R845. I emailed, called, visited the hypermarket in Brackenfell, all to no avail. About a month ago someone called me and asked if I still want it, and I said yes, still no disk. It has been 9 months, in about 3 or 4 months, I will have paid R 845 without receiving what I paid for. If I receive a penalty from the traffic department for this, I will certainly take legal action, this is daylight robbery.

I bought Lasagne & Chicken and mushroom Pie cooked meals at Pick n Pay Rondebosch, Cape Town on 23/06. Upon warming up, they both had funky smells. The Lasagna tastes awful and since it is made with milk or cream of some sort , the cream or milk being spoilt overpowered the entire taste of the lasagna. It tastes like eating spoilt milk mixed with the rest of the lasagna condiments.

I checked the sell by date and it was today(23/06). I don't understand how food with the sell by date of the same day I purchased it can taste so rotten.

I am convinced the cooked food they sell is already expired( maybe 2/3 days overdue) and they just change the sell by date until all the meals are purchased.

I'm tired of buying meals from Pick n Pay that are already expired. It is not the first time and I would like for this complaint to be taken seriously.

The advertising of lamb meat of 2023 week 17 on page 4 says " Locally sourced from responsible farmers" and even includes photos of lamb that might fit the description. Visiting their shops shows lamb meat of the worst possible quality. This cant be from responsible farming, might be from a feedlot.

See attached photo of actual meat and 2 photos from the pamphlet.

https://pnp-hybris-media-prod.s3.eu-west-1.amazonaws.com/media/2023/catalogues/week17/BLGTHS22846_01_1906203_25062023_Top%20up%20your%20trolley%20with%20our%20Birthday%20deals.pdf

I bought a set of pyjamas at pick n pay clothing on the 18th of June 2023 and went for an exchange at Newtown mall pick n pay,I was having the reciept. I got the size I was looking for but the person I was told is in charge said that she can't sell for me as the size I was looking for doesn't have a price. Father's day ruined, it was a gift for my husband.

Good day,

My mother bought a Russell Hobbs heater 04/06/2022 Woodmead. I had taken the heater for repairs/ exchange at the Maponya Mall Pick n Pay 12/05/2023 as you could switch the heater on but the fan would not rotate. I was assured that I would need to collect the item within a period of 7-14 days from drop off. My customer receipt copy is 19834C. Every time I'd go back to check what the progress was, I'd be told that the heater was only taken from the store to the supplier center 18/05/2023 together with another Russell Hobbs item and I should wait for the call to come collect. Its been 32 days in waiting for a phone call or to collect the item. Now, what I don't understand is why I have not received feedback from the store? It's either the supplier is not able to fix the item or an exchange or a cash back should be done. Why so long? I have a 4 year old that sleeps in a cold room because people are complacent to do their jobs.

Kindly revert what the next step is.

Thanking you in advance

Masechaba Mohlahlane

[protected]

The worst perishable receiving in the southern hemisphere, with the rudest most incompetent recieving staff and managers under the sun! Average waiting time for Offloading when on booking time 5 hours, average waiting time for paperwork to be processed up until gate pass is given, another 5 hours. PnP Eastport was supposed to be an pioneer DC with state of the art planning and procurement, but by the looks of it, Longmeadow was the way better alternative, because this is just a [censored] SHOW!

Good morning

I am an extremly unhappy customer and I'd like to know who decided vegans weren't allowed to eat microwave meals namely the lentil cottage pie and why was no customer informed that it was being discontinued and why wasn't a proper survey done before it was discontinued.

Another product but still makes me angry why have the individual sachets from Hugg a Mugg cappuccino been pulled and why weren't the customers informed they are much better than Nescafe and much bigger variety of flavours.

Why has the Bonaqua still flavoured water been taken off the shelves only 3 flavored lemon, berry and peach also without informing the public.

Please let me know what's happening and when it'll be rectified.

Julie Edwards