Pizza Hut
Reviews and Complaints

I ordered pizza on July 1 and it took almost 1 hour and 30 minutes for the pizza to arrive. Once it did arrive I notice that my pizza was not done. It was doughy and the toppings were cold. The second pizza appeared to be a plain cheese pizza cooked with the chicken thrown on top afterwards. It was a disgusting sight. So i contacted the store to be told that they would remake my pizza but it would take an additional 90 minutes to be delivered. The manager was rude & not sympathetic and claimed that she in fact made the pizza, placed it bck in the oven because she notice it wasnt completely done. I requested a refund due to her attitude and her unwillingness to apologize. And was sent to corporate. Submitted a complaint the same day and have yet to hear anything back ...today's the 15th of July

I've ordered twice in the last 2 1/2 weeks from my pizza hut near me on the first occasion my pizza was delivered so dried out and burnt I threw it in the garbage the second time which was today 7/14 I ordered cheese sticks and a pepperoni pizza again they both were delivered dried out and burnt I called the store which is at 4350 66th st n in St Petersburg, Florida talked to a guy named Mark who was so rude I couldn't believe it.I spent almost 17.00 dollars and he said he'd give me 8.00 in credit half of what I spent. As I said this is twice this has happened in the last 2 1/2 weeks! I will no longer order from pizza hut any more not with the quality of the food and rude treatment of customers! Cheryl Moser

I want to make a complaint regarding services provided in pizza hut kluang mall.
There are different tables provided n still empty but however as soon as i arrive n want to reserve for 10 people, they claim they cant arrange the tables cause it will cause discomfort. N they ask me to wait for minutes. Howver when i asked how many minutes shall i wait for, they say they dont know. Cant they estimate the time? Im so dissapointed. It seems like they dont even welcome their customer. Do take action.

Hello I made a order for delivery and I never gotten it. I had to call corporate to figure out the problem.pizza hut switch my order to carry out without informing me. I'm seeing when i can get my refund back. Next time I would like to get a call if they switching it instead of me waiting all night. I'm seeing if you could help me out with the next order for the convenience .

Hello
I place a order for a large pizza with two topping, wings, dessert, and a soft drink. And this was the worst pizza I every had from my local branch. My kids did not want to eat it. The pizza was cold with no sauce. I order a Pepsi and the delivery guy brought a hot Diet Pepsi. I'm so disappointed my kids look forward to pizza Friday and this is the second time this happened. I called customer service and they transferred me over to the store and no one picked up

on July 12, 2018 my family and I went to eat at the Pizza Hut located at 6630 San Pedro Ave, San Antonio, Texas 78213. [protected]. there was a sign on the door advising "Excuse our dust - we are renovating our restaurant". We thought nothing of it and sat down to eat. we had just started eating when a few men starting moving a soda cooler and supplies to the dining area and they proceeded to start to wipe down the floor and then applying grouting to the floor. At this point we stopped to actually take notice of the condition of the restaurant. there were areas with construction tape as well as bottom walls covered with plywood and some walls missing base board and an opening that had a visual of the kitchen.
I have to say that i LOVE Pizza Hut immensely, but today i got sick to my stomach watching the guys grout. I own my own catering company in addition to working for a Designer Cement Tile company. My daughter works at a competitor food chain. we both know the health restrictions. with that knowledge and common sense we know you do not do construction around food. we could not complete our dinner. i spoke with the manager at this time and advised of our concern. he agreed with us regarding the health code violations and was very embarrassed and stated he was only doing what he GM ordered him to do. i inquired as to how many days this has been going on and how many complaints he has received. he said a few, and a few. i asked for the number to Corporate office. He was very courteous. I believe that this matter needs to be looked into and stopped. the store should be closed during construction of any kind. i was disgusted. needless to say i left with a headache and my grand kids with coughs. If your Corporate office does not look into this and put a stop to it immediately then maybe the health department and the local news station should be called notified. The GM and DM of this location should be ashamed of themselves for putting the customers health in danger and ruining our dining experience.

I tried to redeem my points online. Was told that I needed to have an order total of $9.00 for del. This is not a reward program but a SCAM. You can keep your reward program. You have lost a customer for life. As if you care. This is just a bunch of BIG corporate BS. Oh yea when I tried to submit my complaint I was told it was to short. This just what I am talking about. Be asured that I will tell everyone that I come in contact with about PIZZA HUT the corporate machine that could care less about it customers. Thank GOD that I live in the USA and have the choice as to who I spend my money with. It will not be with Pizza Hut or any of its of holdings.

I did a online order for delivery and never got my food or a call. I wasn't able to reach the store when I called several times and got the call center. My order was saying" preparing the order" I ordered at 6:48 pm and the location closed at 11:00. I realized that the pizza was not arriving @ 10:30 by checking online for the store hours. Which resulted in a bad alternative for another delivery for dinner. 6 hours plus waiting..

Hadn't been to Pizza Hut in a while. Not too happy with dominoes so I thought I'd try Pizza Hut again. Seems in California you've added a service charge, or should we just call it what it is, an added tax. There's so many pizza places in California don't do this, I see no reason to put up with it. The pizza was alright, but why you think you can just arbitrarily add another cost to it is something I don't want to put up with. I won't be returning to Pizza Hut.

Hi,
My name is Magdely Benavides and I am writing this complaint about the employees at the Pizza Hut in Garland. I called Pizza Hut on June.12 getting closer to about 8 pm. Immediately I was put on hold without actually even being greeted on the phone. I am 2 mins into holding and since I only live about 5 mins from this Pizza Hut I decided to stop by thinking maybe they're just that busy. And actually no it seemed extremely slow. I still put my order in and I noticed the employee pick up the phone to serveral calls coming in and set them all on hold. Without even saying anything to them. Also she was arugung with the other employee there. I am so sad this happened because I do love Pizza Hut more than dominos. But looks like I might have to change pizza places.

My family ate tonight at union sc location. The pizza was not out at 6 for buffet we had to wait 20 mins. Then the floor around the buffet was wet, i slipped and almost fell. It took that for them to attempt to mop it up. The WORST part was taking my 4 year old daughter to the bathroom. When washing her hands i turned on cold only ..the water was scalding hot! She burned her hand in the 2 seconds it tooj to remove them from the water. I fvised the night manager who informed me that they already aware of the water problem... When i questioned him about why signs arent up he seemed clueless! It wasnt until after my daughter got hurt that he took and put a sign up. He never asked if she was okay. He called the GM who told him she was aware of the issue and blamed it on kids playing with the water tap under the sink. Which i dont believe. We will never return! Im outraged they had no clue and no concern.

I called in an order on 07/11/18 - Everything was fine with the call but once I got to the Pizza Hut #026377 on 4169 Hwy 278/Covington, GA 30014 I pulled to the window to pay for the order. The rep Selena asked me to enter my pin then insisted that I sign the receipt. I advised that if I enter my pin it was processed as a debit and there is no need for me to sign the receipt also. She kept insisting that I sign it then left the window to get Vanessa (manager) who also insisted that I sign it. She would not let me talk and kept over talking me.

Please make sure that this store is aware how to properly process payments as it will make for a better customer experience {Unlike credit and charge cards, payments using a debit card are immediately transferred from the cardholder's designated bank account, instead of them paying the money back at a later date.}

Lastly I paid $2 for extra cheese (which was only on one side of the pizza) and that side only had a few pieces of meat on it. I paid an extra $1 for Pan and it was not pan! I also ordered wings which were half cooked.

This type of experience leaves a bad taste in your mouth (literally) about your products and definitely the service.

The receipt shows it was processed as debit and if I order from here again I will not be signing a receipt and entering my pin!
MID [protected]
TID 507034
Ticket #70

I have ordered 3 times recently from the PH in Hampton, Va.Gumwood and Mercury Blvd.Phone # [protected].The first time was for pick up.We arrived and pizza was ready.Later at home we discovered they did not put marinara on pizza, that went in the trash.We are forgiving people.We just excused it as an accident and ate left overs.But…..have since ordered and they claim they cannot find our addresse, so no food delivered.The last time was tonight...again.I had turned my phone volume down because of so many scammer calls and im ill and had been up since 100 A.M.I checked my calls because time went by with no delivery.Called and they said could not find and would not deliver but I could pick up.I cancelled and called Dominoes and got the same amount of food for $13.00 less.Ive lived in this area for 40 years and was a loyal PH customer...YOU WERE THE BEST!But ive seen so many PH restuarants close.Thought it was just a smart business decision.I was wrong.I know what the issue is.This area has been changing for some time.Youd probably be best to if you want prosper once again and have quality food to serve to vacate this whole region.So long...….

I left a number to be reach at when I place an order online for my children. I left my mother's number if they had a hard time to find the house they told me it would take about 30mins to 45mins it was over a hour and half so I called back and ask what happen they said they threw it in the trash and I ask why he told me he call my number back and no answer I ask him how many times he said once. So I said I didn't receive a call also I was at work so I left a number where u guys could reach my mom they never called her or anything so I ask could they send it back out they said they had to charge me again I ask why he said cause he threw the pizza away. Then got smart and ask did I want it or not so I ask for corporate number he said they didn't have one and hing up in my ear that was the most disrespectful thing from a restaurant that I have ever been apart of.. That was a disgrace to me and my family. Btw the manager name was chris in toano，
Va, 23168.

I was in the store located in las vegas on boulder hwy and flamingo and i already had a credit for a pan pizza cause it had no cheese on it so i went in tonight to get the credit with 2 more pans and all 3 had no CHEESE again i asked to speak to mgr he wasnt even in uniform and said he was mgr on duty and gave me a credit for 3$ i think that is really wrong they treated me that way when i spent way more then 3$ i would like a general mgr to contact me asap thank you

Hello,

My friend and I ordered a large mushroom pizza with half chicken and half pepperoni last night at the kent/brady lake location in ohio. We finished the entire pizza and didn't find out till early morning that we got food poisoning and I was vomiting constantly from 3 am to 11 am. It's 9 pm now and i'm finally able to eat solids.

The management at 1715 oh-59, kent, oh 44240 is requesting that we return the pizza in question in order to get a refund for the entire pizza we vomited up last night. It's not like we knew that this pizza was going to give food poisoning until we were both asleep. So I requesting a refund to whoever can help us because that is ridiculous!

Thank you.

I come back from going to the store for groceries to find a female in my driveway smoking Marry Jane in her red car. I asked her if she was lost she said she was looking for another address. I asked her for her name and if she was out on a delivery. She said her name was Chrystal Tucker and she said yes I work for Pizza Hut in Conway close to Conway High school. I do not appreciate someone being in my driveway using illegal drugs. Someone needs to do something about it. Because for one reason I already said but when I got the information out of her then asked her to leave my property she not only got hot-headed and called me a [censored] but told me to go [censored] myself. Is this really what Pizza Hut is about drug use and profanity.

I make order and after 2 hours i called to ask they say we will be soon and I received call that order has been transfered between 3 restaurants thats why i told them normally Airport Road delivered for me but because i make a complain they pass the order to other restaurants fare
I will give my number to check the order system
Mohamed ali
[protected]

As usual everytime I go to my local Pizza Hut, I can always smell weed for miles off. I'm usually happy with my order, so I can't really complain. Recently I had a problem with my order and instead of cooperating with me, a paying customer, she refused to help. I decided to leave and go to another pizza place, although it was further away. When I was walking to my car I saw two workers out back, near where I had parked, both smoking and looking at me and laughing. Even though I try not to think anything of it, all of this really is unprofessional and I believe this issue should be addressed. I feel that workers should be drug tested before even being given a job or now is better than ever for them to be tested. I'd hate for a business to close due to loss of customers who do take situations like mine to heart. This use to be a top notch place. I hate to see what it has come to.

I order from Pizza hut frequently as Ava, MO has very limited restaurant choices. Needless to say beyond aggravated enough to write this complaint about my two recent experiences with Pizza Hut in Ava, Missouri.
Two times I ordered with wings online and both times upon ample time provided to pickup the wings were not done. I was given a, we can drop them now response but no refund or future credit was given. Really? I would understand if this restaurant is highly busy but it's not and I would understand if it happened once but it hasn't. Needless to say I think I will be ordering wings and pizza from the other place from now on. Very upset at how customer service is at this particular restaurant.