Plato's Closet
Reviews and Complaints

Yesterday (5/10/18) platos closet coon Rapids posted a pair of hunter boots for sale. They closed at 9, so I commented under the picture asking them to hold them for me for today (5/11/18). Hoping to get a reply as soon as they opened the next day, because I had commented after they closed. Next morning I kept checking my Instagram feed waiting for a confirmation, 10am reaches and I had not heard anything back so at 11:30 I called and they informed me they had been sold. If they are not going to follow the holding procedure why should they have it? This is very upsetting and turning me off from platos closet, which I shopped a lot.

Three times I have brought in items to sell. Three times everything was declined. Which is fine, except for the excuses as to why. The first time...we want athletic clothing. OK, I brought in like new Ryka sneakers. Then I'm told I'm too old...my stuff is too old, and that we don't take anything over 2 years old. Really? Then how come the pair of Lucky Brand jeans I found on the rack has a tag with a production date of 2014? It was made quite clear to me that no one but teenagers is welcome. Even the mothers of teens selling back clothes. And the items returned to me were repackaged horribly. Sneakers tangled in dresses. Will not go back.

I walked into the Mansfield/Ontario location looking to return a pair of pants that didn't fit, I had the original receipt, the tag, and it was within the week return window. The employee that dealt with the return (the store manager) had informed me that because the tag wasn't attached to the pair of pants that she could no longer return them, and I would have to resell them back to them, after I had reminded her that I had returned several items beforehand with the tags in hand, but not attached and had never had to resell them before. She then told me with an attitude that she didn't have to buy the pair of pants back from me at all and that I could take a hike instead. I then told her that I'd like to just sell them back and get both the original receipt and a picture of the sales receipt. After buying this item for $12, I got a total of $3.60 back for an item that should have been able to be just returned. I have never dealt with someone so rude and unprofessional and I will never go back to that location again due to how the situation was handled.

Upon walking in the store at 7:15, the 2 cashiers rolled their eyes and one marked off to us that we only have 20 minutes until we need to be done shopping. While we were in the store shopping, two more customers pulled in and one remarked "oh my f****** god, someone else just pulled in" Bianca was the only nice one and she wasn't even on the clock according to the employees.

Extremely disappointed.

Your employees have the worst customer service i've ever received, the store was a complete wreck. I would suggest firing everyone who was working the night shift of 1/29/18 or i'm sueing for harassment. Especially your manager of the evening, has absolutely no respect nor does she represent you in any good way and she smelt like marijuana so maybe you should make sure your staff isn't high at work anymore and you would have my everyday business again. If the night staff from this day is not fired I will be filing a law suit

Looked on the website to see if there was any special requirements before i took a few items to platos closet on West Broad Street Richmond Va...the website listed that closed at 6pm however they stop buying at 3pm seven days a week...i asked the customer rep what time did they stopped buying she said 3pm ...the sign for their buying policy is not on the door that way you can see it before you enter nor is it on a website...Please address this issue ..

I found a pair of men's Jordan tennis shoes for sale online .. I went to the store to purchase and was advised they were on hold until 6 PM it was almost 6 PM so I decided to wait. I was then told they couldn't just sell them at 6 o'clock because they were on hold until six so they were giving the gentleman another 15 minutes 15 minutes later I was told I had to wait until 630 at 6:30 I was then told I needed to wait until seven it is now almost 7 o'clock the guy still isn't here and I'm still standing here trying to buy the shoes that they just don't want to sell me because someone else put them on hold until 6 PM again I've been waiting almost an hour and the guy isn't here and they're just not selling them to me and I think it is not OK ... why would you tell someone they're on hold until 6 then give the person another hour... to make it better the manager is continuously calling this guy on the phone making him aware that someone else wants to purchase the shoes so that he will get into the store to buy them INSTEAD OF ME... this is the worst customer service experience ever !

I was shopping for back to school clothes with my 14 year old daughter and was appalled at the profanities they were using in the background music. The fact that my daughter hears this all the time on social media, etc, is not relevant in this situation at all. This is a business, and not the kind of experience most parents want to have while coming into a store with their child. These songs were playing loud and were spouting off lyrics like f###, a##, and s###. We left almost immediately. This was a very embarrassing and uncomfortable situation. They will not have our business again.

On 9-29-17, I found a Vera handbag and it was priced for 15.00, when I got to checkout, there was a matching wallet and I asked for price, employee MPR, said wallet was 30.00, I said ok I’ll wait, well she decided to change price on bag to 30.00 and wallet at 15.00, I said why are you changing it, so she called a manager and manager said someone in store had priced it wrong, well that is not my fault the price on handbag should have been honored, but manager didn’t budge from that. I still bought handbag, but I don’t think it was fair, you need a different policy of a people person manager

I went to Plato’s Closet on September 24th in Waterloo, Iowa. I was heading to the checkout line and was coming from the side. I noticed there was a man already in line in between the clothing racks. The cashier motioned for me to move up and that she could help me next. I turned to look at the man in line and said to the cashier that he was before me. She replied by saying, “Oh, he doesn’t speak English.” And continued motioning me to move forward. I was absolutely sick to my stomach when I heard her say that. What does it matter if he doesn’t speak English? His money is the same as mine. He is a paying customer too. Just because I am white and speak English does not mean I get to cut others in line that are not. The cashier’s name was Madi. I hope I never have to deal with this ignorant woman again. She should’ve ashamed of herself!

I was shown what they took like they always show you. When I got home and went to reorganize as to take to another consignment place to sell. I noticed that I'm missing quite a bit of stuff.

Basically I was robbed by Platos. They paid me for only a Jacket, yet took some three dresses, five pairs of jeans, four pairs of shorts, three jackets, six shirts and various jewelry without paying me for them.

I tried calling and going back and they denied everything. They denied that I even knew what I brought because I had two suitcases and a tote. I know what I packed to sell, I took pictures while packing to help myself organize.

This was my first and last time ever going to Platos. It disgusts me that Platos allow this type of stuff to be done.

My husband and I along with our 10 months old daughter who was in a stroller were immediately told that we cannot be inside the store and when when question why the store clerk told us that there is a "No Stroller" policy. When we asked her why she said because its a fire hazard. We left without further questioning...

A month after that incident my husband and I were in the parking lot and saw a White gentleman with a double stroller entered the stored and we waited to see if he will be turned out because we were recently told that there is a "No Stroller Policy" After 5 minutes of waiting, the gentleman and his double stroller was still inside shopping. We were shocked!

My husband went inside to ask why were we turned out because we had a stroller and another person can shop and he has a double stroller, is it because we're BLACK?
The store clerk asked my husband if he knew the name of the person who told us that and of course not we don't remember the name her name. Conversation went on but she never apologized to us for that incident.

This incident happened at the Rochester branch in Henrietta NY

Today I brought in a bag full of clothes from my closet. These were clothes that I have not worn in years. One shirt even had a tag on it still. I was expecting to receive at least something over $10 because of the shirt that had a tag on it for $35. Well, I left the store today extremely disappointed. 1 item for $3.76. And that one item was the $35 shirt. I will never be bringing my clothes in again to try to sell because it is a waste of my time and it should be for everyone else also. I don't know if they think they are too good for these clothes but they do not have a nice attitude or presentation about the whole situation. Thank you.

I went through all of the trouble to wash the clothes I was trying to sell to the platos closet in Daytona beach, but my dryer died during the process, so some items were a little damp. I tried to air dry them as much as I could before packing them up to take them. I came back 30 minutes later and the young lady embarrassed me by telling me she refused to take any items because "it felt like I poured a water bottle on my clothes before packing them up." She told me to go back home and dry them and then bring them back for her to consider looking at them. I felt embarrassed, and most importantly judged. I would never recommend this location to anyone, until they start to think twice about who is running it and representing them.

This incident happened a few weeks back. I have just recently reopened the tote that I had them look through. They stole my belongings and I was never compensated for it. I would either like my belongings returned or given the correct amount of money for the items that they took.
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I took a tote full of clothes and purses into Plato's Closet. They told me it would take about 30 to 40 minutes so I went to the mall and then came back shortly after. They showed me a pile of my clothes that they wanted to buy and I was offered about $43. The tote I brought was still fairly heavy so I assumed I was getting a reasonable offer. A few weeks later, I looked through the box of things that I had left and there was not a single purse left in there. All that they told me they wanted were some of the clothes I had. I was never paid for any purse (most of them still had tags left on them). I had a good look at everything they wanted to purchase from me and there was not a single purse in there. They took my belongings and I was never compensated for what they took.

An employee with pixie hair open the door on my girlfriend while she was changing. She Did not warn my gf that she was going to open the door and my gf responded to her opening the door, but I guess she didn't hear. Furthermore, this employee did not apologize or say anything, but slam the door on my gf. Later following with a loud remark of, "well she should of said something". This made my gf walk out without saying anything, leave the stuff she was going to buy, and cry.

Hello I would like to make a Complaint report on the customer service being rude an not wanting to help Rolling eyes when asked simple questions not wanting to give fitting room, also the pricing when selling I know it's only half the price but giving me six dollars for $40 shoes is unacceptable I will not be selling or shopping at Plato's closet again! Very is disappointed ! !

Yesterday I purchased clothing there were 2 pairs of pants and they did not fit so I went back the next day and I asked for a exchange and they said no even know the tags were still on because I used a 20% off that I got for the 2 days that I had went there and spent $500 I think that's bad business I think she's very rude and does not know how to run her business especially to people that spend money like me I'm turning this store into Better Business Bureau and the Attorney General because I dont think by law they can do this.

Although the deals are great.. this specific establishment is absolutely horrible. The store was extremely hot which made it hard to stay in, I literally saw a roach crawl across the floor, and I almost stepped on the sharp part of what looked like the metal tags they attach to clothes to prevent theft. The employees were completely unprofessional, one of the girls.. (I'm assuming it was a manager the way she was speaking) was basically shouting at a girl behind the registers in front of customers. They were also talking about customers while the customers were still in the store. I suppose it's the age group, but I have never been to a business where you blatantly talk about customers practically in front of them. I felt as though I was in high school again, I love the deals, and the resale idea but it didn't seem like a business to me.

Every time previous to this experience, I have earned about $50+ for items I have brought in to sell. I have an excellent closet and I keep all my clothes in great condition. Today I brought in a tub full of stylish, good quality clothing. I was desperate for cash because I recently had to invest in a car, and I think the girl who sorted my clothes could tell and took severe advantage of that. Out of all my clothes, she picked out three things. A BRAND NEW Lauren Conrad shirt, a teal sequin skirt I've only worn once, and some new Levi jeans. She offered me $8.30. I was insulted. I had to take the deal, because I didn't even have money to eat tonight. I had no choice and I'm furious about it. The girl who ripped me off at the location in Fort Collins is named Halle. She didn't even offer an explanation as to why she lowballed me and didn't buy more from me. I guess I'll have to find somewhere else to sell my clothes now, which makes me awfully sad since every time I've come in I've been complimented on the clothes I sell and have been compensated accordingly.