Plato's Closet
Reviews and Complaints

i agree ! what a joke and waste of time...same thing happened to me in florida!

I have sold clothes multiple times here. Every time I've had a great experience! They ask that items come in laundry baskets or containers because bags rip and can easily spill. I've been there on a Saturday when there's tons of people selling. I understand how if a bag (s) ripped, items could easily be misplaced. Also, one of the girls explained to me how they determine if they are giving away cash or store credit. Each day they start off with a certain amount of cash. If they get a lot of people selling clothes, they run out of money and have to offer store credit. Which only makes sense. If there are no customers putting money into their cash registers...how can they continue to give it out?! The girls that work there are younger, but they are very friendly! I work at an office, so sometimes when I sell clothes they tell me they are too dressy. In which case, I just take my clothes over to clothes mentor. Clothes mentor takes in dressier clothes. I really love Plato's closet and clothes mentor. I think they get a lot of grief but are good at what they do!

OMG, NEVER AGAIN.I CALLED THEM TO SEE IF THE WERE STILL EXCEPTING CLOTHING STILL, AND SHE SAID YES THEY WERE.SO I MADE SURE THAT THEY WERE ALL WASHED AND PUT IN BOXES.I HAD 100 ACTICLES OF CLOTHES WITH THE BRANDS THEY HAVE ON THEIR WEB SITE, WHICH INCLUDED PANTS, DRESS AND JEANS, T-SHIRTS, LONG SLEEVE DRESS SHIRTS, HOODIES AND JACKETS ALSO VICTORIA SECRET.I PUT $30 IN FOR GAS AND DROVE 40 MILES ONE WAY.IT WAS 4 DAYS BEFORE CHRISTMAS, NEEDED MONEY FOR THE HOLIDAYS, I THOUGHT EVEN IF THEY GAVE ME A $1.00 FOR EACH I WOULD BE HAPPY.I BROUGHT THE 4 BOXES IN AND SIGNED THIER PAPERWORK AND SAID IT WOULD BE HALF AND HOUR AND THEN GIVE ME MY CASH.WHEN I RETURNED SHE GRABBED HER BASKET AND ALL THAT WAS IN THAT WAS 5 CLOTHES AND OFFERED ME $8.00.I WAS IN HORRIED SHOCK, I SAID WHAT WAS WRONG WITH THE OTHER 95 PIECES OF CLOTHES, HER RESPONSE WAS NOTHING I HAD ALL THE BRANDS THEY WERE LOOKING FOR BUT THAT THEY WERE OUT DATED.COULD NOT BELIEVE THAT.SHE SAID I COULD DONATE THE REST, WHAT SO THEY COULD PUT THEM FOR SALE ONCE I LEAVE.I TOOK THE BOXES HOME AND TOOK THE $8.00 DOLLARS TOO.THEY WERE YOUNG GIRLS APPERANTLY WITH NO SENSE OF STYLE.I WILL PASS THE WORD ON TO EVERYONE I KNOW AND THEN SOME.NEVER EVER AGAIN.WHAT HAPPENED TO CUSTOMER IS ALWAYS RIGHT.I EVEN CRIED ALITTLE ON MY 40 MILES BACK HOME.THANKS FOR MAKING MY HOLDAY SUCK MORE THEN IT ALREADY DOES.

OMG! I use to work for one and never once was I told that clothes had to be in a basket or box. we got clothes in bags, even trash bags, WTF? maybe the girl was new or stupid. Yeah it sucked telling people that let say...they bring in a dior purse we can only offer $10 for it, when most people paid $100 or more for it . The only reason I can think of is why they offer low money for things is that they have so much of that stuff and they don't have room, I was told once that we had too many tank tops, don't take anymore. So I'm sorry that they offer such crappy money for things. Glad I don't work there anymore the people I worked with were snobby as hell.

If you live in the Cleveland, Ohio area...try Mentor Clothes. They have high end items and great purses and are very nice! They are right around the corner from Plato's Closet, which is cramped and loaded down with slutty clothes.

I went in TWICE to sell. The 1st girl flat out refuse to even look at what I had, answered the telephone a& held a conversation w/ a co-worker. The 2nd trip consisted of taking in 21 pcs that were glanced thru in less than 10mins. The best I can figure is since I'm over the age of 29 these lil teenagers thought all I would have would be old fuddy duddy stuff not worthy of their "trendy" store or worth their all important time. Sorry, my 16yr old & 20yr's closets don't consist of the cheap crap they sell @ Walmart, Target & Kmart like CH's Plato's Closet is loaded down w/. If they can't afford to buy our Macy's, Dillard's, etc clothing they need to let people know that so they don't waste their time on that cheap ### place.
Another thing, if you have some meat on your bones don't bother trying to buy anything there. They don't sell anything over a 1 XL.
So, to sum it up:
Colonial Heights Plato's Closet age discriminates (who the Hell do they think buys our kids clothes to start w/)
They size discriminate (no chubbies allowed)
And are very rude to their customers
I'll never step foot in that dump again & make damned sure none of my children, their friends, my friends & their children do either.

Today, I actually had a horrible experience at Plato's Closet. I am not sure if would be completely accurate to claim that the employees are racist, but they do have the worst attitudes that I have seen. The employees do appear to have a better attitude towards their white customers. They are not polite at all. The girls who work there are probably within high school to college age, and it shows. They are very rude. I dropped off two medium sized bags of clothes early in the day around 2pm, and they told me my pickup or sell would be ready by 7:30pm which was fine. I understand that a lot of people have brought in clothes for the employees to search through and select items that they want to buy. When I returned at that time, I could tell that they were whispering and laughing about me as I got out of my car. Once again, they are very rude. I have no idea what the whispering and laughing could be about. I drive a decent car, and I'm always dressed well. But without getting beside the point, the girls that work there are very rude and immature. I will not sell to them again. It's pretty much a rip off. They've only given me around $2-3 for brand new items purchased within the year. My advice to anyone with clothes that they do not want is to donate them to their local church or Good Will. You will not receive a lousy $11.80 as I did but the reward will be much greater than putting up with such petty and rude attitudes from some bored high school chicks.

"Stop being another one of those damn blacks who anytime something doesn't go the way you want it has to be because you are black. Pathetic." Stealth Pilot, that definitely qualifies you as one of Plato's Closet's own! Go fill out an application cause with that attitude, you're getting the job!

See guys, you don't even have to be black to be discriminated against. Speaking Italian also bothers these ditzy tanned blonde girls in there. Not looking like them gives them the right to point fingers and mock. Taking Coach purses to sell is also wrong. An Italian who wears Abercrombie? nope. Buying a lot of clothes is wrong too, apparently.

I'm not black but white. Fully European to be more specific; not even born here. I work just as hard as everyone else, I get paid with the same dollar bills as everyone else, but me having a phone conversation in Italian was a problem. When I wanted to check out, I was greeted with an "ugh". Then when I was waiting for her to tell me the total, which was over $200, she told me mockingly, like I didn't have the money. I actually had well over $600 in my purse, which costed more than what I was supposed to pay there that day.

They hire girls who are what, 16? They have terrible attitudes, no experience, no social skills... They are those annoying girls you see in groups at the mall shopping with their daddy's credit card. Those are the types of people who they hire. Don't expect good customer service; you won't get it until the owners of these places start hiring girls with brains and at least some type of social skill.

And OP, I'm so sorry that happened to you. There should be a list of things you must be before going there to sell. They tried to give me 3 dollars for a pair of brand new Abercrombie jeans. They weren't outdated, they weren't too big... they were size 0, just like they like them and they still offered me 3 dollars. I took my stuff back and sold it on ebay, for $23.

WOW! My hubby and I went there, to plato's closet, a few days ago to sell clothes. We had really nice roca ware and other nice name brands that belong to our 15 year old daughter. They would not except any of them and they really didn't have a good reason why. They never even looked up at us as they spoke to us. It's sad to say that I think it had everything to do with the color of my skin. I decided to leave it in the hands of the lord and if this store is really conducting business like this they will not prosper. In Jesus name! Amen.

Nah, sorry, I believe the first lady. I've been twice, certainly not to buy anything; you can get scabies, etc. from used clothes. I do agree regarding the rudeness of employees. They wouldn't give me a quote on multiple BCBG, Bebe and Lucky items without a long form and driver's license. When I wouldn't fil out the form, the young woman at the Boynton Beach location (who clearly doesn't bathe regularly), picked up the items and said they weren't long enough to fit this year's style. What a joke as she was wearing a cheap knock off tube top.

Forget, it, back to Ebay for me... at least I get $10 minimum for my nice threads there. Clearly the last post was from an employee. Oh, and high end, THAT IS THE REAL JOKE. MOST OF THE STUFF IN THERE IS IN NO WAY WHAT I WOULD CALL NAME BRAND!

My daughter shops at this store and totally loves it. She takes a bunch of her friends and they have never had problems like the story you tell. They shop there often. It sounds like you've been there once, so I don't think you know much about this store. They sell there too. Lots of their stuff doesn't get bought, but it has nothing to do with 'color'. Shame on you. They accept that everything they own isn't going to be fawned over.

"They sell used clothes for the same price that something brand new at the mall would cost." That's generally quite false. Oh, now and again, one piece out of thousands might be priced like a mall store end of season final clearance, but one simply cannot buy the exact same item in the mall for the same price day in day out. Why make this up to support your story?

"I have reason to believe that it had something to do with the color of my skin and the sizes on the clothing. Especially since I seen other girls who were white who were there to sell older styles of clothing with stains and yet they still received somewhere between $70-$100. Sounds suspect to me." Another total fabrication. You clearly do not know of what you speak. The only thing that sounds 'suspect' is this story. Maybe it took a while to lose the weight (which you are to be congratulated on!) and the clothes you used to wear just got outdated?

If you weren't happy with their pricing for your things, just say so. You don't need to create a fictional novel just because what a business values your used (and obviously unwanted) stuff for and what you think it is worth differs. You've been there once, and you think all the staff is bad? Maybe you were just disappointed and therefore you viewed everything negative?

I'm sorry, but with so much fluff and fiction, your story just loses credibility as a legitimate complaint. I hope people who read your story will find out for themselves and form their own opinion.

1. Really? You did a legitimate study?

2. $15 for some used $80 jeans is a great deal and you will not get that on any clearance rack.

3. You really think they should give you retail for 5 month old clothes? That season is over! Would YOU pay that much for 5 month old clothes? NO.

4. No. I have found some great bargains at Plato's. I just do not go in thinking I can get designer clothes for dollar store prices.

I went to Plato's closet yesterday in Oklahoma City to look around. I found a pair of BKE jeans just like a pair that I already have that I love. When I got home I noticed that they were straight legged instead of flare. The next morning I was going to take them back and decided to go through my closet and see what I could get for the things that I don't wear. I took the items in and placed them on the counter. The jeans that I bought the day before still had the tags on them and the girl said that was fine and they would take them back. When they called my name it was a different girl than the one I dealt with in first place. She said that she couldn't take any of my items with little explanation. I had two pair of Diva Old Navy jeans that had a white crease line in them from the knee down. I bought them that way and she said they couldn't take them. I walked over a pulled a pair off the rack just like them and she just looked at me! I had a pair of almost new black leather Guess heals with silver studs on the side and she said they were too suffisticated. Right in front of me on a shelf was a pair of brown leather knee high boots that were a no name brand. I had a pair just like them but were Tommy Hillfiger that she wouldn't take. She said that she could give me $14.00 for the BKE jeans that I had brought in from yesterday that I paid $30.00 for. She said that the tags were gone so she couldn't refund me or let me make an exchange. I told her the other girl had seen the tags an that they were on them. She rolled her eyes and I told her to go get the girl that checke me in. The girl came over and said that the tags were on them but because they weren't there now she could only give me $14.00 for them. I uses I overeacted at that point because I told them I would just keep the jeans and they could throw all my stuff in the trash and I walked out. I was so embarrassed already and I didn't want to lugg two pair of boots, a pair of heals and arms full of clothes out the door. Needless to say I will never go back and I know that all of my stuff will be on the shelves tomorrow. I have never had such rude costumer service in my life.

I had brand new in box never worn Reebok shoes $65 dollar a Nine West bag $30 used 2 times and brand new in box universal thread shoes they gave me $15.53 for all 3 items!

Plato's employees have very bad customer service. This was my first time going to Plato's Closet-Grove City, OH, and I dropped off one basket full of cloths. I knew of every piece of clothing that I put in my basket beforehand. When I came to pick it up, they passed on what was supposedly ALL my items. However, a few hours later I discovered that two of my pieces of clothing were missing. I immediately contacted the store to report this matter, but my complaint was quickly dismissed. The employees were very rude and unprofessional, keeping on hold for 15 minutes at a time; trying to make me feel as if I did not know what I was talking about. This is definitely not about the money; it's the principality that somebody (an employee) would have the audacity to steel my cloths. It was not handled in a professional matter by management. I will definitely never come back as a customer again!

I agree, the Alpharetta, hwy store in Alpharetta, GA. stinks of worn outdated clothes. They will take all of your items and offer you $15.00 and they have horrible atttitudes. No Thanks!

I really don't understand the point of these complaint letters about "Consignment shops and used clothing/items? Why are people getting pissed off because a Consignment shop won't take or won't give them the cash amount they think they clothes/items are worth? Just because you like it and think it was the most stylish thing ever, doesn't mean that everyone else will. Why be insulted ?

I do agree with this. They barely look, and when they do, they throw clothes all over the place and make it a huge mess.

@IHATEPLATOS i bet you're a klepto.

Platos Closet in Kansas city, MO, Lees Summit, MO and Overland Park, KS. are all owned by the same older hateful blond woman. This woman has no Customer service skills at all. I went in one week and sold a lot of True Religion, Ed Hardy tops and jeans (new with tags). It was done by a couple of teens. I got $240. The next week I went in with some of the same stuff most of it New with tags, the hateful owner was there. She gave me $6. for an identical shirt I brought in the week before and got $12. for. I asked what the difference was, She yelled at me "You don't have to take it! Besides your stuff isn't selling!" (she knew who I was) How freaking rude, I just asked a question. I think she was pissed the teens gave me so much money. Well, I should have learned my lesson then. But, I went again, I watched as the girl going through my things pulled out a pile of stuff and put it on the counter to be figured up. A different 30 something woman with no make up, dull clothing, plain jane appearance going through my things on the counter and I watch her put about 15 things back into my bag. She offers me $7.00!? I ask why she put it all back in the bags "REspose: Older styles" ###! I belive My name is marked in the computer to never give me more than $10. I HATE PLATOS CLOSET!

I have to say I agree with you guys, but you also have to look where you are. It's essentially a consignment shop for 13 year olds. Sorry if any of you are 13 :) but mostly this is kids wanting to buy things that they THINK are designer. As far as actual designer clothes go, most people couldn't tell you the names of more than one or two designers. Yes, the place sucks, but there are much better places for adults to go buy/sell actual designer clothing. Check google for your local designer consignment. Some are still going to be pretty bad because of the customers they cater to (older or younger crowds) but you can usually find at least one good place. I just shop on gilt.com cause it's the best, by far. Still a bit pricey, but trustworthy and brand new items. You can't sell there, of course, but it's good for purchases! :)

I totally agree I went to two diffrent Platos in the atlanta area everything I took I know was trendy and of the latest fashion...this trempy ### girl with these horrific eyelashes told me my stuff was old. Plenty of these thing had tags on them. I looked through the crap that they was selling and everything was faded and disgusting the shoes looked like they were on there last leg and UGLY! I know for a fact that I don't buy no crap all of my clothes are designer and I paid full retail for them! The entire store smelled like a stank ### basement! I went to the consignment store across the street and was well compensated. That Platos closet is a scam.

i had the same expierence as you in the pembroke pines store in florida. they have a bunch of young kids that work in there and they dont know everything thats in fashion! the girl that was trying to pick out of all my DKNY, AMERICAN EAGLE, GUESS, ECT... said none of this was in style, mean while looked like a bag lady. there was a bunch of torn, out of date clothing in there, and they are supposedly trained to be purchasers, RIIIIIIIIIIIIIIIGHT! your better off getting a tax write off than to help fatten up someones pocket that hires rude, gossipy, no style employees

Remember that each store is individually owned and operated. The Springfield store is a problem. Each store is a reflection of its owner. I would advise to visit the Deptford Store as that is the first one in the area and the largest, and the owner and manager make sure customer service is their 1st priority. They will be honest about what they cannot buy and they will not have old stuff on display. Deptford is not as strict with regard to the label because almost everything sells in Deptford. Not every store has an issue. Springfield is struggling due to its size and location.

100% agree with this one! I had a similar experience just a few weeks ago. The manager there needs to be fired. She was very rude and unhelpful. I too noticed that all of the items they currently have to sell are not only out of style, but gross. Everything looks like it has been worn over 100 times. The handbags were a joke. Most of what they had were free gifts you get when you buy purfume. I couldn't believe my eyes in there! I found a pair of shoes that had dirty feet marks in them and looked like whoever owned them walked through dirty puddles everyday. It does not matter that the shoes were Steve Madden. If they look like that, they need to be thrown out. I tried to sell them a few pairs of Steve Madden shoes. Mine were never worn. I even still had the original price tags on them. I was able to sell the shoes on Ebay for much more than I would have received at this place. This place is a joke! Seriously, don't waste your time.

Not sure about safety for the customers

When you drop off your clothes you sign a sheet that specifically states if you are not back the same day to pick up your items plato's has the right to donate them, and put a store credit slip in your name-if they were able to take anything.

I think it really depends on what Platos Closet you go to. Every one is operated differently and owned by different people. You also have to take into consideration that not EVERY area has the same demographic. You could have a Platos Closet in a certain area where RocaWear doesn't sell as well as say Charlotte Russe or Hollister items, if they're not going to make a profit off of it there is no point for them to buy it. I get and understand why some people get upset over it but you have to understand they are a business and need to do what's best for the business as well. As for the donating the clothing, Platos Closet has limited space, and because of the fact that they have so much inventory coming in all day everyday and limited space for backstock they really don't have the space to keep a large quantity of items behind their cash wrap all day. They should tell you that if you're not back in a certain time they get rid of your clothes. As for pricing they tell you in the beginning, that you're not going to get back what you paid for. The business wouldn't survive if you paid that much cash back for that many items. They're only given so much money in their cash drawers a day so take that into consideration when you sell, don't sell items of personal value. I've never had a bad experience but I always sell to the same Platos Closet. It's a shame you had a bad experience at one Platos Closet, but like I said they're all different.

WOW! My hubby and I went there, to plato's closet, a few days ago to sell clothes. We had really nice roca ware and other nice name brands that belong to our 15 year old daughter. They would not except any of them and they really didn't have a good reason why. They never even looked up at us as they spoke to us. It's sad to say that I think it had everything to do with the color of my skin. I decided to leave it in the hands of the lord and if this store is really conducting business like this they will not prosper. In Jesus name! Amen.

I think that it reflects ignorance and a childish intellect to say that ALL Plato's Closet stores are "theives" just because you believe that one of them has done you wrong. Our family has a great experience with the Plato's Closet location in Oklahoma City. I've overheard people inside this location comment that they did not think that they got enough money for their clothes...but, when my kids have sold their things I have been impressed at what they received for "used clothes". When considering the overhead expense of running a business (I own a business) I am amazed at the fact that they can even exist while selling clothes so cheap. My hat is off to the people at Plato's Closet in Oklahoma City for providing an inexpensive alternative to mall stores.

I just thought that somebody should do something other than complain.

You won't run out of everything to buy at Plato's Closet because of their excellent services. They offer a variety of choices and sizes, and they will never give you bad advice. i visited the store after resing LifestyleUG's Review

Music way too loud. I asked them turn it down I was ignored. Due to the rudeness this is my last time here.

Gainesville florida is the location of this platos,today's date July 27 at 3 o'clock. For more questions call me at [protected].my name is Paula sumpter.

[censored] Plato's closet...

I bring clothing in often to turn and all the clothing is name brand and barely worn out or was poorly taken care of. And recently the past two times I have gone in the workers have been extremely rude and disrespectful to not just me but other people trying to turn clothing it and at this point I don't even want to go back.

The sales cashier was super rude, and declined service over form of identification being a state issued ID! Argued with me and then accepted my ID anyway only to take customers who came in long after me, before me! The second sales associate was wonderful though and helped me though.

I was charged 7 dollars from platoes closet with a recite, a few days after they charge me for 66 dollars. This is the platoes closet that is located in Jacksonville NC. You can contact me at [protected] or destinymfigueroa@Gmail.com thank you

The first time I went into the store I went to check out and pay for my items, the girl behind the register said, "Gee...it must be nice to shop in a store that's only supposed to be for teenagers." Strike one. The second time I went in, I brought a few things in a Hollister bag for a possible sale, I was advised that they weren't interested in any of my things. They bags and clothing I brought in were clean, trendy and definitely all name brand items. Strike two. The last time I went in there, I brought 3 bags, a large Victoria's Secret tote, a Forever 21 bag (with the tags still on it) and an Ed Hardy bag, all full of nice, name brand merchandise...we're talking about at least 2 pair of Rue 21 jeans, several pair of Hollister jeans, shirts from Aero, etc. They again, told me they weren't interested, but, hey! Thanks forbringing them in! I really didn't expect to get $100, but, I truly thoughttheywould purchase brand new sandalsin thebox with the tags...unbelieveable. Again. The teenage girls were incredibly rude. One ofmy teen daughters wants to go back for a pair of shoes she liked...not me. Platos has lost a customer. Never again. I would rather go to Nordstrom's and pay retail...at least they're nice to me there.
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I usually don't do this but I had such a bad experience today with Plato's closet I must leave a review, if you drop off clothes be warned that they will "donate" if they decide they don't want the items. Dropped off 3 very large garbage bags on Saturday, was told 3 hours and if I wasn't back day of I only get store credit. I told them I would pick up Monday, no problem, arrived this morning to find out they had passed on all items and they donated everything over the weekend. Pretty shady operation! As a business owner, I know this is not proper operations.

When you drop off your clothes you sign a sheet that specifically states if you are not back the same day to pick up your items plato's has the right to donate them, and put a store credit slip in your name-if they were able to take anything. Learn to read!

Let me start by saying I've been working at platos for half of a year now, and I've been shopping there for years. The location I work at is in Schaumburg, IL.

Obviously I can't speak for other locations, but I know that it can be tough to make people offers on their clothing. Even if it still has the tags attached, it may be too sophisticated for the store. We're trained to be wary of styles--it might be really cute, but if it's too dressy, we aren't supposed to take it. This applies to the brand also. Brands like J Crew, Banana Republic, Express, etc. are a bit mote complicated to decide on, just because we have to keep in mind the audience we're catering to. Plato's Closet appeals to "teens and twenty-somethings", and we, as buyers, have to make sure that the style of each garment will sell well for us.

As for items being damaged, sometimes we do miss minor holes or signs of wear. While we do our best to thoroughly examine each and every item, we also have to make sure that we aren't taking too long. Some people bring in several large garbage bags at a time, all completely stuffed with clothing. If we were to check every single garment in depth for any sign of wear, no matter how minor, it would take us hours to get through a single person's things. We have to find a balance between spending enough time to find great pieces and spending more time than our customers should have to wait. Unfortunately, this does sometimes cause us to overlook some flaws in garments.

I personally feel that in a store like Plato's, customer service is of incredible importance. The clothing gets people to come into the store, but customer service gets people to come back to the store. I offer my most sincere apologies to everyone who has had a negative experience--I do feel, though, that Plato's Closet in its entirety is not to blame. Some stores with different owners might be really stuck up, or they might not care about their customers, but here at Schaumburg, we try to make every single customer feel welcome and comfortable. Our owner does secret shopper reviews and so far we've always gotten very high reviews from our customers.

Hopefully, visiting a different location will get you better results. Plato's Closet can get you great deals on clothing and make fair offers for your garments, and it's a shame that some locations have such awful service. I hope I helped!