PopReal
Reviews and Complaints

They contacted me through my blog asking me to write fake 5 star reviews for $5. I have refused this offer several times since last year but they are persistent using different email addresses every time. Sometimes they send a request for "Content writing opportunity" but if I ask them the details they sent me instructions per attached files.

Please ban them if you can.

I am very disappointed in your service.

It has been a month since I have ordered 6 items from you and I have yet to receive anything. I need an update for every item I have ordered. I need to know where are they now, when I will receive it.

Next, I received an email providing options to choose another item or accept refund for item that is out of stock. I think its ridiculous that your team only inform me about the out of stock situation after 1 month. And after replying that I want refund, your customer service staff asked me to choose a replacement. I want a refund, I am not going to waste my time waiting for months for these 2 pieces.

Lastly, your website needs to stop providing false information to customers. If I knew in advance that this is taking so long, I wouldnt even have placed an order with you in the first place. It is utterly embarrassing for me that my intent of delivering this as a present never ever took place.

I want proper explanation why the delay, when am i going to receive my 4 pieces of clothes that is transiting forever and when I will get back my refund of SGD 64.14.

Ms Huang
+[protected]
Jhuang.[protected]@gmail.com

I placed my order on the 8th february this year for two dresses. One turned up alot longer time than expected later in very poor quality to what i was expecting. The other never showed up.
I chased this up a few times to find out what happened as i had recieved no communication to my shock found out this item is actually out of stock! I had recieved no communication what so ever to inform me of this.
So when i actually recieved a reaponse seen in this email trail, i finally got told i would recieve a refund on the 4th of May. After now chasing this refund numerouse times, with false promises that itll be refunded, nearly 12 weeks later this is now. I still have not recieved my money back for a dress i ordered nearly six months ago.
This is not acceptable and i should not be chasing my own money back for something i havnt received.

On July 9, 2019, I was online at your website and wished to place an order as a new customer for the ruffle trim solid color dress, purple, size 150, sku: DR18121403. When I pressed the button to pay through PayPal I noticed that for some reason the price I was charged did not include the 30% discount that I was owed as a new customer. Within minutes of placing the order and noticing the error I sent an email as instructed to service@popreal.com to cancel the order due to the overcharge. I have since received email responses from Marinel, Jerome, Timothy, Ramone and I have also sent replies to Marinel and Jerome. The latest emails from Timothy and Ramone are most disconcerting, since they mention nothing about refunding the full price of $27.95 to me and resubmitting the coupon for the 30% discount as a new customer and reordering. Instead it threatens to deduct a 15% penalty from any refund. I still wish to order the dress, but not at the price of $27.95. I will only accept the dress if I am charged the correct price of $13.48 ($19.26 less the 30% discount of 5.78) and I see the correct refund/adjustment reflected in my PayPal account. I should in no way be penalized for any amount for following instructions for cancellation within 24 hours. Please either post a credit for $5.78 through my PayPal account and complete my order ( the preferred option) or cancel the order entirely and give me a full refund for $27.95. My patience is starting to wear thin. I therefore wish to file a dispute with your popreal Resolution Center. Thank you.
Michael R. Pryor
[protected]@copper.net

Shopping online is never easy, sometimes is not advisable but with a website like this it made me reconsidered and I don't regret shopping online. Doing business with this company is the best decision to take, in terms of best fashion dresses and shoes, with the best quality you will not get elsewhere except from Popreal. Thank you for amazing adventure. My shoping is always like an adventure. Classy and stylish clothes. Owsome services as well.

Hace 1 mes preparando las vacaciones me tope con esta tienda en linea y sus preciosos vestidos y bañadores para mis sobrinas, elegí 2 en colores naranja y azul que venían a dúos con 2 bañadores para su Mami y su Papi.
El producto llego después de 20 días, muy bien empacado y tal cual el estampado al de la foto.
Los precios no pudieron estar mejor y pague un envió económico gracias a un descuento por suscripción a su tienda.

My purchase on PopReal website is very good because i have received every things that i have bought. So, i can advice you to buy on this website every dress what you want: you choose best fashion solution for you and next put it on your shopping cart to pay with your credit card or paypal account. My payment was excellent, no problem with credit card. Besides, i have received accessorizes and shoes next one week with good delivery and postal services.

Wow! This has been a nightmare, these people are scamming you left and right. Only to make it seem that it's someone else's fault. I order over 100.00 worth of merchandise. Never received checked to see why they said its been shipped already. I asked to where they send this:

Good day upon checking our system your item is already delivered below is the tracking link that may help you.

Link: https://t.17track.net/en#nums=61290980536715298714

Tracking no: [protected]
Delivered (16 Days)

United StatesFedex
Unknown
2019-05-31 14:02Murfreesboro, TN, Delivered, Left at front door. Signature Service not requested.

The address they is not my address I mentioned that in a total of 10 emails they refused to resend the order. I asked for a refund they says they only could give 50% of the refund back. For products I never received that they sent to the wrong address. Told me I need to call FedEx to come deliever the order to the right place. I'm livid, I'm disgusted.

Order number P502896. I ordered on March 25, in hopes that one month would give it enough time to have the matching mother daughter dresses for Easter. I checked back about a week later and the order was packing. Then I checked another week or so later - April 10th it was being delivered to carrier and processing. That is the last update there has been. I emailed them on May 8 only to have them reply and tell me it would ship on May 12 and I would receive a shipping notification with tracking information at that time. It is now May 21 and I have not received an email with shipping information. It still says the last thing that has happened with my order was April 10th when it was being delivered to carrier and processing.
I think 2 months is beyond ridiculous to have to wait for any items, even if they are being shipped from China to the United States, especially when they have supposedly already been picked, quality checked and delivered to the carrier. I don't understand what the problem is. If you no longer have my items, then tell me that. Don't lie to me and just never send anything to me.
How do I want it resolved? Immediate overnight shipping of my items so I receive them before the end of this week. I already missed having them for Easter, I would like to have them for the next event I was planning to wear them for.

This is the email response I got. It seems genuine enough. However, considering it has been nearly 2 weeks and I still have received nothing from Popreal, it seems that it is only lip service.
Dear customer,

For your order P502896，

Good day!

We are sorry that the processing time is delayed due to the large demand of orders we received. The items are being sent to our dispatch center. Expected shipment will be on 05/12/2019.

Once all items are ready for shipment, we will ship out your order in first priority. We will send you an email that includes the courier name and a package tracking number for your reference once we ship your package .Please do not worry and wait patiently.

If you still have any further inquiries, please reply in this email, and we will always be delighted to provide the best service we can.
We appreciate your understanding and support.

Have a pleasant day!

Best regards,

Julie
Customer Service Team
www.popreal.com

Customer Self-service

If you need to track your order, edit shipping address or cancel your order, please visit our customer self-service portal here.

===========================================================================
Popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can file a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first priority.

I placed my order got the confirmation. I should have know to cancel the order from day one when my bank said it was a possible scam alert on my bank account but a friend ordered from the site and did have a good experience. I Check back every few days for the status. I see that my shipment has been made but I never received tracking information. I tried contacting the customer support using the leave a message feature on the website but realized that the message was never sent because the email address that it was sent to is invalid so I have no way to contact them and no way to track my package at all smh terrible site. I want to cancel the order but don't want my package just sitting somewhere waiting to come to me and then it takes even longer to get a refund

Ordered "mommy and me" dresses february 22nd. I contacted them april 19th and someone said that they were back to their normal processing. It's now may 7th and still nothing. I get that it takes awhile for shipments from china, but it should not take this long. I've tracked my orders & it said that it couldn't be found. Customer service team sucks. I would never ever recommend this site to anyone!

I spent $137.82 on my order that I placed on the 5th of March, I have tried contacting through email & phone & haven't gotten a reply back. On their site it said that I would receive my order in 3-5 business days. Customer service emailed me saying I had to exchange a headband for another one since the other one was out of stock & customer service was great & I got an email back quickly but ever since then I haven't gotten no emails nor calls back after 2 weeks of attempting to contact. I don't know what else to do, I hope PopReal reads this & can help me out. That's $140 on baby clothes that I need soon, my babygirls growing super fast & I would love for her to wear these cute clothes. If not I'm gonna want a refund asap.

P496882
Please follow up my case.
Still haven't received one item ordered in January.
Received 8 items. 4 of them are in poor quality and inconsistent size. Not able to wear.
We ask for refund. They make the job very difficult. Replied many times email with same thing they ask. I mentioned many times to check my attachment. Finally they got through the information. Then they send us address to post to is in China.
We ask each item refund amount. Sent many emails they are not replying my questions.
Very demanding and disrespectful. Very hard to communicate.
Keep sending the same thing.
Please follow up.
Thanks
Michelle.

I ordered two items on the 14th of March they told me that my items would arrive 3-5 business days, I can't track my order even though I have a tracking number the tracking hasn't moved nor have I recieve my two items and today is April 4th, I definitely feel like this company is a scam. I have spent over $70 with this company and I want my refund or either my items. Customer service is terrible, you dont actually talk to anyone they will send your msg back to you if you try to email. This Popreal site should be shut down and it is advertising everywhere on social medias.

I placed $50 order 75 days ago and still have not received it. I've been in contact with customer service via email since 12/3/18 and still don't have any answers as to why I don't have my order. My order was for mommy and me Christmas dresses which I'm not canceling since I've read people don't get their money back! Their website claims I should receive items within 20 days. This is false advertisement.

Provide a description of the incident and how you were victimized. Provide information not captured elsewhere in this complaint form.
I placed an order that contained 51 items June 2018. Pop real shipped 6 of the 51 items August 2018. In September I began inquiring about remaining missing items. As of January 9 2019 Popreal has not responded. They sent numerous emails to alert me most items were not in stock but still no refund. I have tried contacting them through my financial institution and they provided tracking information for the 6 items and refused to issue a explanation or refund for over $300 worth of never shipped merchandise. I now have to pursue legal dynamics to get my money.
The computer generated emails from customer service is no help. No one responds to atservice@popreal.com, numbers are out of the country so that's a dead end as well.

As of 1/16/19 I have received 4 automated emails from representatives to freeze my refund unless I recant complaints and negative reviews. It is being claimed that I filed a complaint with an unknown website so it appears the company is continuing to partake in fraudulent activities.

I placed an order that contained 51 items June 2018. Pop real shipped 6 of the 51 items August 2018. In September I began inquiring about remaining missing items. As of January 9 2019 Popreal has not responded. I have tried contacting them through my financial institution and they provided tracking information for the 6 items and refused to issue a explanation or refund for over $300 worth of never shipped merchandise. I now have to pursue legal dynamics to get my money.

Do not order from this company! Never received order confirmation and/or receipt. Took a month to receive order. When I finally received it the order was incorrect. The matching father-son shirts were the wrong color. And I ordered a shirt for my toddler that said "did we just become best friends" and a onsie that read "yep" as a response, but I received two onsies that read "yep". After several days of back and forth emailing to resolve the issue, they're response was to return or exchange the items to their hong kong warehouse where I'd have to pay for all shipping cost. Since shipping would be so expensive they suggested I regift the item to someone that it would fit and that they would offer me a $6 credit towards my next purchase from this $85 order. Not worth the hassle!

This is unbelievable! I order online back in April, $50 worth of product, finally came to realize in late October that I had never received the items. Reached out to customer service who stated they would issue a refund 'rush' priority for my money back. Fastforward to December and I still had no refund, this time reaching back out to customer service they responded stating they cannot issue a refund due to the length of time since my order and can only issue a credit for use to their site. Why would I want to order from your site again? Just to wait around and forget that you never shipped my 'credit' order and then you get my money for nothing. What a scam this company is!