Proton Holdings
Reviews and Complaints

Today (29/8/2019) i was called to collect my new car but sadly, i have to return it back to proton center Kuching (Jalan Tun Jugah) on the same day due to alignment problem. The car plate No. is QPB 3807.
Such problem should not happened to a new car. Proton should look seriously on its quality control or they cannot compete with other brand. If dont have competent staff to look after the quality, please consider send them for training.

I really hope they can fix the problem as soon as possible.

My HP:[protected]

Thanks,
Andy Duum, Kuching

My car plat no PMK 8513 accident and on tow sent to Proton Chain Ferry since 27th May 2019. Until today my car still in Proton workshop. The person in charge there still give me reason the part still not able receive so can't solve my car.

Please kindly revert me ASAP.

Already nearly two months I don't have transport. Bought car from Proton but I can't use the car and need to use GRAB. You able to calculate one day i already need to spend RM 60 and sometimes more than that reach RM 100 for transport. I need to work. One month how much expenses because of your service more than RM 2000. Now even worse more than one month the loses already reach more than RM 3000. What the hell Proton service is this ?

How much looses that I did to bare for your lousy service?!

Please give me proper solution and compensation on that. Otherwise, who will take this Proton car with so lousy service at ALL!

) 30apr2019 wrongly calculate deposit, paid 5411.70
ii) 30apr2019 also paid separate 850 for pnx2901 plate​
iii) 3may2019 paid another 1150 for tinted​
(8may car collected)​
iv) 10may2019 the refund 2290.12 was said to be settle in 3 weeks until now 1jun2019 nothing​
v) 11may2019, plate numbers were made wrongly pnq2901​
vi) 12may2019, a photo of screw found on the back seat plastic was sent to seek clarification, no response, not until the I had to ask

until now, 3 months still cannot get back refund on mistake proton made!
thought proton has change, apparently not.

muhamad shukri abdullah
[protected]

bcc: proton ceo, geely ceo

date of accident : 18th April, 19th April was send to Proton workshop
Car number plate: VCR 8500 (X70) Bought in January 2019
Current car is at Regal Body shop
Its has been 2 months and Proton Technical dept have not gone and look at what is the problem with car. Proton & workshop is very inefficient in handling this! its been 2 months & how long do we need to wait for the car to be ready?
If Proton is not ready with the parts and the back end service is such, pls do not launch & make customers life miserable.

Disember 2017 sy bli kereta jenis proton saga vvt.. Hujung tahun 2018 kereta mengalami rosak lambang hnd break, anta proton service dorang tukar under warranty, awal tahun 2019 kereta sy mengalami rosak lampu signal dimana lampu signal tidak mnyala.. Pada 15/6/19 kereta sy mati2 di tengah jalan dan ketika sy onthe way balik dri perak menuju ke selangor kereta mati di tepi jalan jam 2200 hrs dan tidak dapat start.. Suami sy mnghubungi pihak proton careline tetapi layanan hambar, panggilan di pas2 sehingga tiada penyelesaian.. Suami sy mohon bntuan dari kawan utk lihat keadaan kereta sbb hari semakin larut mlm.. Masih tidak dapat start juga enjin kereta.. Lastly suami sy call towing n hntar di proton service sungai buloh. Sabtu pihak proton telh melihat keadaan kereta, isnin 17/6 pihak proton mghbungi suami danberi tahu yang wairing problem dan tiada under warranty kerana kmi telah mgubah.. Masalahnye sekarang knp kereta baru pon terlalu cpt rosak sedangkn kami tidak usik apa2, bateri pon kong. Bateri kereta pon 1thun dah x boleh guna.. Sy memerlukan pnjelasan dri pihak cik mengenai ini.. Sedangkn kereta sy masih dlm warranty.

I have booked my proton x70 online when was first launched in Nov 2018.
As stated in my per booking, a gift of dashcam and cooler will be given when I received the car.
I have got my car since March 2019 from Edar proton, Puchong. However, till now I did not received the dashcam nor cooler till now.
It is very disheartening that not a single news about it has been given to me.
Please be professional when you want people to trust proton.

Since my vehicle involved in accident on 31 dec 2018 and sent to proton body and paint usj, until today 27 feb 2019 I still not able to get my vehicle. It is already 2 months and the answer I got from them is spare part hvnt arrived. I always got the same answer for past 1 month. How could a national car spare part took so long to get the spare part? I am sick of not having my vehicle and I am out of patient. You can check my car plate no. Pmf5239.

Car received interior rooftop dirty. Plastic cover behind driver seat dirty. Side door cover not fit in shape. Sales person didnt really take effort to solve problem, ask us to go the tinted shop he did the tinted to solve this issue. Not really taking fully responsible and effort to solve the issue. Stay in kajang and go all the way to chan sow lin for few times to try to solve the problem. But until now also unresolved.

I want to complaint the sales person: Alex Tan, phone no:[protected].The reason of complaint is bad attitude, cheat my father(my father is owner) and quarrel with me.We fully paid the full payment to u company but haven yet get the car, he also promise I can get the car on this week, but also not do anything .I call him today ask why cannot take the car and why want cheat my father..He quarrel with me ..May us to change the sales person?

Car met an accident on 19th September 2014, send to BSB workshop got it repair to the car back. As we were driving back there was a loud noise and smoke coming out from the engine site. We went back to the workshop all they could say was " Oh itu air-con kotor pasal itu ada asap" flash some water n go.
After few days later the smoke came in a bigger form, we call the workshop send the car, no want was interested to do or to check the car. I called the insurance site for claim department, they ask us to leave the car at the workshop we will sent the adjusters. Two days has gone no respond from the Insurances or the workshop what's happening not sure. when I manage to get them on line the answer was adjusters are not free to visit the workshop.
1) In affection Insurances Company all they say (DON'T KNOW LAH ' I PUN TAK TAKU'
THIS IS THE ANSWER I GET.)
2) WORKSHOP SAY (MACAM MANA SAYA TAHU ADJUSTERS TAK MARI)
3) MUNGKING SELEPAS U AMBIL KEREKA ADA LANGGA BATU SO BOCOH.
4) they claim RM4000 only bonnet changed and the painting all over unfinished work .
SOMEBODY IS TRYING TO PLAY THE FOOL AROUND US AND WE NEED HELP.

Dear prospective person,

I'm Taha from Egypt, I’ve bought proton persona 2012 from Ezz Alarab Egypt on 15 July 2012 but there was a defect in the operation of the car spaces it was hardly to move on the glass i told them at once they took the car to the service center to inspect it then they showed up with the maintenance engineer and told me it is ok it is just because it is new car bla bl bla, and if you found any further problem just call us and we will change it with new one. After just two days from the delivery of the car the car spaces was not working at all i called them immediately and they were informed about that, when i went on the 1000 KM service they inspect it and found not working they took it and told me that they will order it from Malaysia because they don't have the spare part. Please it is around 5 months now and the problem didn't solved at all, i did a plenty of calls to them but each time they tell me may be next week, try to call someone else, the other one told me the same really I’m fed up with that .So please could you take the necessary action with that issue to solve the problem.Also please notice that i live in Damietta-Egypt where it is raining mostly of the winter season.so i couldn't go without my car spaces

Thanks in advance

Taha
+[protected]

Dear Sir / Madam,

Hello,

Name/ Alaa Abdel Mohsen Abd Elhaem
Position/ Graphic Designer
Age / 30
Nationality / Egypt
Title / 10 of Ramadan, Cairo, Egypt
Mob./ +[protected]
Car Chassis Number : 37276 - Gen2 2012

I'm trying so many to call your customer service in Malaise but i can't to contact you, i want to explain all details, please try to contact me.

This is the fifth time I sent you my big problem on my car, ,

Every time I send you this problem the agency in Egypt (Ezz Alarab) responded to me, and tell me If I sent you a hundred times in Malaysia, you will benefit me in solving the problem, Knowing that you are car manufacturer.

I bought my car on 02/05/2012.
I found fatal defect in the brake system, and i went to the service center to repair, and i took a report that said the problem has been resolved and after the repair ten days repeat the same defect, and caused me in an big accident.

I went to the service center in Egypt (Ezz Alarab) to show the problem, and they didn’t replace the car, and the insurance company covered the cost of reform.
After the reform, the same defect repeated for the third time, I went to reform and i took a report that said the problem has been resolved, and after the passage of time emerged the same defect for the fourth time, and I went to the service center in Egypt (Ezz Alarab), and I was very angry, and decided not to repair the car again and asked them to replace it, because this car caused me a lot of trouble (financial and psychological) and a lot of trouble in my work.

The branch in (Ezz Alarab) Egypt bring problem to the administration, and they decided not to replace the car, and they offered several offers is the ( one additional year in warranty, and three free servicing).

Of course i rejected these offers, and left the car at the Service center, and I went to my lawyer and I had all the reports reform.

I informed the Consumer Protection Agency in Egypt, and they decided to forming a technical committee to examine the car, after that the Service center in Egypt (Ezz Alarab), change the brake system completely, because it contains manufacturer defects

Now Picture this. you finally found the car you always wanted. You go into the dealership and the following is told to you: "Ye Sir this is a second hand car, but its been for a proper check by specialists, the brakes is brand new, the air-con has been re-gassed, the wheel alignment and balancing has been done, the car is as close to brand new as you can get. plus there is an extra safety feature in the car. the previous owner fitted an extra I'mmobilizer into the car and this is fully functioning..."

you buy the car and for the first few days you are as happy as you can be. BUT THEN. you drive on the highway, going past 100km/ph the steering starts shaking...mmmmmm wheel alignment and balancing - NOT DONE
a few days later it rains, you turn on the back window water squinter...mmmmmmm NOT WORKING AT ALL.
you notify the dealership of the problems and all they say is bring the car in to us again, but we wont be able to give you a loan vehicle while we work on your car. Please note i live in Pretoria, so traveling will be on my account.

without getting anywhere, you drive your car for almost a month. more or less 2300km and what happens...you need to replace brake pads. mmmmmm...how can this be i was told they were new brake pads.

i end up taking the car in for repairs on it. surprising the following were faulty:
1. Need new Brake Pads
2. Back Window water squinter is broken
3. Left back door needs new rubber as it leaks water into car
4. Wheel alignment and balancing needs to be done
5. The suspension has got 5 lose nuts - completely lose
6. The "extra" I'mmobilizer that i was told is in the car is not an I'mmobilizer but rather still the previous owners tracking device and this is causing my brand new battery to go down
7. Need to replace battery on vehicle

as you can understand i wasn't happy about this. i contacted the DP on Proton Edenvale. not being happy and understandably in a bad mood, i explained everything to hI'm. and instead of hearing I'm sorry for this and ill sort this out for you. the DP told me that he doesn't like my attitude and that I'm lying.

so now for the 3rd day in a row i still don't have a car to drive around with. and not even all the problems has been sorted out yet.

so if you want some advice from me.
STAY AWAY FROM PROTON EDENVALLE.

The Proton Saga and Proton Persona are 2 recent Proton models that have similar door handles. The problem is that the handles tend to break easily.

The bigger problem is that the i-Care / customer service at Proton only responds with an automated reply AND to date has yet to address my request for responsible action. Seriously, the quality of Proton has never stooped this low before.

Datuk Syed Zainal Abidin Tahir should take a personal interest since his i-Care is turning out to be i-DONT-Care.

I visited the Proton Edar branch at Juru Autocity on 26 January 2012 to view the new Proton Exora CFE and I'm very disappointed with the attitude of a particular sales advisor.

1. When I first enter the showroom with my family, no one attended to us even after we check out and look around the car for 15 minutes. As I had a flight to catch at the Penang Airport, I approach a sales advisor to ask for a test drive. He took my driving license and IC, photocopied, and filled up some forms which I subsequently signed.

2. During the test drive, I drove the Proton Exora CFE around the compound of the showroom to exit to the main road. As I was approaching the main road, the sales advisor suddenly operated the signal stalk to signal right and tell me that I can't drive to the main road because the car has not registered and I'm only allowed to test drive within the compound of the showroom.

3. While driving around the compound, due to the confined space, I can't really feel the power of the newly improved engine. So I slot the shifter from D to L in order to feel the acceleration. The sales advisor immediately grab the shifter from my hand and put it back to D and said I can’t shift to L because according to him, L is “Lock Gear”. I said L is “Low Gear” and I was driving only at 20km/h why can’t I shift to L? He insisted that it cannot be done and I can’t shift to L while driving.

4. Regarding the first issue, why didn’t the sales advisor tell me that the car cannot be driven on public road? And why did the car cannot be driven on the road? Even if the car has not been registered, I suppose as main Proton Edar Branch, they will have trade plates to be used. As for the second issue, the sales advisor is being very rude to me as he can tell me nicely rather than having his hand all over my controls and to snatch the shifter from my hand. Thirdly, how come a senior sales advisor does not know the function of the L in the shift?
5. Unfortunately I do not know the name of the sales advisor as he was not wearing his name tag. But he is a Chinese male in the late 40s-50 of age. And all this happened in the Proton Edar Branch in Juru, Autocity at around 1.00pm to 2.00pm on 26 January 2012.
6. I’m extremely disappointed and frustrated as the sales advisor wasted my precious time. Worst still, I've bought a Saga BLM and a Persona Elegance from this very Proton Edar branch and this is the kind of treatment they give me. I hope this issue will be look into and stern action will be taken.

From the time I bought this vehicle I have had numerous problems and am disappointed that you have not heard of this...through continuous nagging and persistence I have managed to resolve some of my issues...but through new management all the time it seems at Proton SA... I am still not able to resolve all my issues.

My car does need the steering rack to be replaced...this being discovered at 61 000 kms;(seems that they wait for 60000 kms and then discover faults on your car)..thinking that due to the fact that I have not been satisfied with this car from day one and all the problems I have not being able to resolve; that Proton will assist me in order to re-assure me that all that is said on the Web site...all promises that assure...quality...integrity etc..
Considering that I am just out if my warranty...and the fact that it is specified 3 years from Proton for all cars and the fact that my car had been problematic from day one of purchase and delivery. Proton would assist me to resolve this query.

I then strongly suggest that you change all your promises and re-look at your quality claims and try in the future to improve your integrity...oh and also try to make quality cars it is the least you can do.

I am now left to drive and inferior quality car; falling apart at the seams and from a company that does not have any integrity at all. I drive a car made by international liars.

This is the third e-mail I am sending and still have not received a response yet.

I took in my car for its 60 000km service. The dealer adviced me to change the timebelt at this time. I did as adviced. When I went to pick up my car I noticed that it stuggeld to go into gear. But as a woman I did not think anything was wrong as they said that they tested it after the service and it was fine. So I drove of with my child. Half way home the gear jumped out and I almost made an accident as it was in the afternoon and the heavy traffic. I was ratteld and puld of at the nearest public location. When I wanted to drive again I could not get the car in to gear at all! And struggeld for about 2/3 min. When I got home I told my Husband about the problem. We tried to phone the grage but the lady at the switchboard said that there it no answer at the workshop. The following morning my dad took me back to the grage. I told them that the cars grears is a mess. The guy said that it is inpossible they did nothing near the gearbox! But after a will he said that the machanic will go home with me to check what happend. When he got in the car he confesed that the gears does not feel the same as when I brought in the car! He said that I should not warry they will fix it. The monday they phone and said that they are not capable to work on the car and I must take it to a Pta Branch at my own cost! I said that I will not as they messed it up. He said that I was childisch! I phone Proton Cus complaints. The guy there said that the defenitly did something wrong and that they have to losen the engin and gearbox to change the timebelt. And that I should not take my car. And that they will sort everything out for me! I have hear nothing from them since then. I am without a car for a week know. The owner of the grage said that we must try and proof that it was them! How can they mess something up and not take resposibility for it? My car only went for a normal service and know its all a mess! Please help me!

I bought my Proton Gen-2 in December 2007, and up to today my car is not up to 3 years. My car have been given me many problems since the 1st year of purchased. Every time sent to Proton Service Center, I'm upset of their service. Proton Service Center is not honest.

Recently it happened to my car. November 2009, I found out my car temperature meter up and down, so I decided to sent to Proton Service Center in Puchong, their technician just check and told me have to change the fan radiator. I refuse for them to change cause it cost me around RM1000. I took the car out, and my friend just check and see, is not the radiator problem. Is just a fius burnt, and after changing the fius that only cost me RM10, the meter goes normal again.

November 2009, my car break down and have to call tow truck to tow to Proton Service Center in Puchong. After the car been tow there, the technician told me that my car have to left for them to check due to electrical board problem, I left it there on 1st December 2009 until 4th May 2010 (almost 6months) the car was there. In between Jan 2010, the technician told me that they have to change the whole fius box, and they are still waiting for the parts. In the month of February, they called again and told me that there is no part available either I've to look for myself or have to wait, they don't know how long it going to take. I'm very surprised they told me this. My car is national car that made in Malaysia, and no parts available. Very disappointing and regret to buy national car.

I always called to follow up with them about my car. In the month of May, they told me that my car is ready and I should come and collect it. On 4th May 2010, I collected my car, in the evening itself, I found out that my radio is not functioning, my car air-cond is not functioning, the alarm system is not functioning, the temperature meter is at the red line (the highest). Before I took out the car, I aware about the temperature meter, the technician told me is ok..it will come down later. I called to I-Care to make complaint, they said I should sent my car back to Proton Service Center in Puchong. And I did, I sent back the next day. Very disappointed with their services. The car have been in with them for more than 5months and they told me to collect the car, and there are so many problem with the car. Have to resend back to them. The technician want me to leave the car to them again due to wiring problem. I left it there. They asked me to come back and collect the car in 2 days time. After 2 days, I went back there in the morning, I found out that they didn't do anything on that car. They just open the front bonnet thats all. They said I should come back in the evening cause they not yet check the car. Wow... is this the way they do their work? Later I came with a male friend of mine, and spoke to the incharge person. And he told him seriously that we need the car, no matter what he have to fix it done. Not up to 2 hours time, he change the radio, and replace a radio that is functioning but is not a good one.

Due to the car been left there for long, I found out the radio have been changed to a spoiled one. The in-charge person did told me that the air-cond is not working due to the " issuel" under dash box have to change. And it will cost me RM1200 to change. And said the wiring problem, that they don't have a technician that is expert on wiring. Due to I need to used the car, have no choice. After a month using the car without air-cond, the car breakdown again in the night and have to tow the car to my friend's house. Due to I'm busy and out station. My mum went back to the dealer, and the dealer told me that I should make a complaint to their HQ complaint hotline. I did called them and complaint to an Indian guy, he said he have to investigate it and call me back. But he didn't call me back for almost 2 weeks. And I called that number, no one answer the call. Really disappointed! I called to I-care, and the manager said I should sent my car to their Proton HQ Service Center due to the wiring technician is there to solve my problem. End of the month of August, I tow my car there. And Ms.Ayu told me that she will let me know on Monday about the condition, and promised me that my car will be out maximum 2 weeks. But sadly, after 2 weeks, she told me that is a major problem, suspect my car engine enter water. And the car will be ready after Raya, after Raya I sms her and asked her when is my car will be out. She called me and give me a quotation of a price RM5500 to repair my car.

I'm really really disappointed and regret to bought this car. I'm a student, and I've to pay my car loan every month, and most of the time, my car is in the workshop and I've to spend money for cab. Please give me a good explanation, and I want my car to be fix. Is it the responsible have to go back to Proton Service Center? If they diagnosed the problem well, there will not be so many problems coming up after that. Change the fius box, then wiring problem, now making me to spend more and more... to change this and that... Is not fair to me...

I want compensation. I noticed something is, every time, I sent my car to proton for service, they will said I need to change
this and that... and every time it will cost me thousand Ringgit above.

Please take action...

Very disappointed customer.