Rakbank / The National Bank of Ras Al Khaimah
Reviews and Complaints

Rakbank Platinum High flyer.

I have charges on this credit card amounting to DHS. 763.40, when I have not used the card card at all.
Found out, it was credit shield and insurance charges, which i have never requested. However, was told that, it was by default.
And to that effect the customer service put a request to cancel the credit shield and the insurance and reverse all the charges.

The same have not happened. and from 8th November 2019 to date 20th Jan.2020.
I keep calling the bank customer complaint number and keep collecting reference numbers and more reference numbers with out any solution.
Meanwhile the charges keep mounting up.

please find the list of my reference numbers given.
[protected]
[protected]
[protected]
SR 4647364
[protected] - today's (20th Jan 2020)

I

Today I received a call from a lady named shakshi harnessing me to make payment of AED 1100/- before 6pm . When I told her that I cannot make the payment today and I did also offer her to make the payment of the total outstanding I.e AED 7000/- approx by end of this month she was not willing to listen and was still insisting to make the payment before 6pm threathing me to proceed with my security cheque and sending a legal notice to my HR just for a total outstanding of AED 7000/- . The communication from her was very unprofessional and was even insisting to meet my friend to collect the money and deposit herself that I'm shocked about . Instead of helping me she was causing more stress to my situation by continuously haressing me by calling and telling me that it will not look good if a girl goes to the police station. This is very unprofessional way of behaving and make situation worst than what we go through currently . My mum has been sick and also I have been taking rounds at hospitals and busy with this along with other financial obligations. I am also planning to file a case with central bank against RAK bank collection department for harassment. Please email or call me for more details.

Dear RAKBANK Team

This is disgusting to witness the total non-cooperation and disregard from my stand in relationship manager named Payal Rohit Karkera yesterday (4 Dec 2019). I spoke to her yesterday around 11-28 AM from my cell [protected] once. This was regarding my WPS SIF file set up which I have not been able to do it on my own since it was the first time for me for my own employee. She told me that after one hour I would get a call from salary@rakbank.ae team. After two hours, I did not get any call from salary@rakbank.ae

From 1-30 PM onwards I called Payal on her cell and landline many a times and sent her a message about not taking my calls. On previous occasion also she did not take my calls giving excuse that she was in a meeting. May be on inquiry she will say the same things this time as well that she was busy at the meetings.

I expect that my RM should respect her Clients, this is the minimum I can expect from my Relationship Manager. I do not like her indifference and the disrespectfulness shown to me of not taking my calls when she was aware why I was calling her. Even if someone is busy, once she saw so many calls from my mobile and landlines [protected], she should have called me and helped me.

I am also a professional and speak to many individuals irrespective of their designations/positioins with due respect. I equally expect same reciprocation from RAKBANK Relationship Manager. I was told that my relationship manager is Moheb Garg. He never called me either as a courtesy to inform that he is my RM. This is the attitude of RMs of RAKBANK. Payal is stop gap relationship manager as I got to know RAKBANK Sheikh Zayed Road branch.

I am extremely disappointed toward behaviour of Payal. This can not be tolerated. RAKBANK MUST have zero tolerance on such RM's attitude. I am thinking to lift my current account (business account) from RAKBANK and shift to other international banks where staffs are very professional. They do not show disrespect to their Clients.

This is an official complaint against Payal. Till now, there is no call back from her. This shows what kind of attitude your RM has usually. This is disgusting and total non sense.

Please take appropriate action and clean the system so that Clients feel assured and happy dealing with your bank.

Regards
Santanu Ghosh
Managing Director
VisaAffix Visa Services Agent L.L.C.
# 402 Burlington Tower
Business bay, Dubai
Tel - [protected]
Mob: [protected]

In 2017 we had a STL from Rakbank and a Corporate Loan totalling in excess of 2.5 million AED. We always paid bank on time. Over night the bank cancelled our STL without reasoning and took from our account whatever money we had without providing any explanation, which caused us to default on key contracts and put us into financial trouble and requested us to settle full balance immediately. We converted the STL into a repayment loan but due to 2018 business going down we couldn't manage to pay all the high EMI's. We requested the bank to reschedule. Furthermore none of the other partners were in position to contribute. We met more than 30 times with the bank and requested them to consolidate all loans into one loan and reschedule it into a reasonable payable monthly single installment. Their collection teams harassed and insulted us on daily basis. When countering their offensive approach due to anger they lodged legal cases with the police and bounced our cheques. We have never hidden from the bank and always been ready to talk and find amicable way and have been continuing to pay what we can, but the bank has 3 departments chasing us and nobody willing to negotiate to consolidate the loans and agree to a reasonable repayment schedule. I am living more than 14 years in Dubai, have a good track record of paying the bank, have family and property here and the banks approach is disrespectful and focused solely on collection department KPI's and bonuses. Our economic situation is on track to recovery, however the banks approach not correct. There is no single body in the bank for consolidation and their negotiation tactics solely based on personal interests of collection teams. Nobody in the Legal/ Collection department of the bank is working in the interest of the Bank and solely focused at their own bonuses, KPI's and interests. Truly disgusting!

Hi,

I have opened current account few years back on that time they informed me that there is no minimum limit for account maintaing and i keep it zero.

I stopped to use this account more than 1 year and now I visited the bank and asked to close this account and they replied that you have to pay more 1500 dhs as they are charging monthly fee for not using theis account,

I receive every month bank statement where they are showing every thing zero then how should I know that they are charging every month.

No one is ready to listen and call center agent says that you will get a call but didnt receive any call.

I also cleared my credit card due and cancel this card but they haven't provide the clearance letter and asking to pay the account monthly charges.

What is the connection between and credit card, when i cleared my all dues then they should give the clearance charges, it's very unprofessional behaviour and apparently they are black mailing their customers.

Muhammad Raza
[protected]

the worst people to speak to, very unprofessional and very inexperienced and they shouldn't be negotiating with client . you ask to pay big outstanding balance but they refuse to accept it.people they never ever pay what they owe they always ask for 50 to 89 % off but not in this case.we only asked to pay the full amount in a payment plan no discount no nothing.we left the uae already and its a good reason for them to accept the payment but still trying to get paid for lump sum that we don't have ! its ok will keep our money if they don't want to get paid and we have all the emails to proof all this.negotiating and collecting money should also be done in a professional way and it actually works and the bank will get paid.

Regarding to credit card (Card no: [protected]) payment and loan amount (Account No. [protected]),

Kindly eliminate my overdue charges, because of my company terminated me from March 2019. I sent email to bank on April 2019 for three month time to pay the balance amount. In that time i made payments through my friends, because of that payments getting delayed, now i made all my payments and close the card. Still the account showing some overdue charges. Kindly eliminate the overdue charges.

Kindly contact me on: [protected]

Regards,
Ratheesh.

Good evening
I am Manoon Hasan Khan. I have a credit card from the Rak bank limit 9100 AED. I was good customer for the Bank due to my job lost I came back to India. The bank send to my recovery to many agencies time to time. I am not doing any thing here .
Now I have a offer from Dubai I want to come back in UAE. I know bank already filled cases in police station. I want to come back in UAE and start paying outstanding due in installments but I want to bank with draw the case from their side.
My email id, * [protected]@gmail.com
Passport no

I have receive a message that my account was blocked without any notice. I went to the bank and they are saying that the message is not true. The I tried to use the card and it is not working and I send an email why it was blocked they are saying like this "Please note that your card will remain blocked based on a review of our business.
If you have any outstanding, we request you to pay your outstanding by your payment due date to avoid interest and late payment fees". They are not clarifying what is the issue. I never get delayed with regards to payment.

I applied for a loan online, and mr bhagavatheeswaran s s is the one who contacted me and process my application and he assured me that it will take one week maximum to process the application... after one week he never reply to my messages untill I call him several times and he didn't even pick up the calls. He eventually answer my calls and mentioned that the credit card had been approved and the personal loan is going to be approved the day that he answer me. I have now cancelled the application since he haven't reply to my messages or answered my calls...this is a very bad customer service and it wasted so much of my time waiting for him.. I would say that this agent is really unprofessional.

To Whom It May Concern,

I would like to file a complaint regarding my EOS Salary in which RAK Bank decided to have taken all against my Personal Loan. I have been terminated from my previous company (AECOM) and immediately have been employed to a new employer (Khatib & Alami). My previous company have deposited my EOS Salary on 16th September 1019 and immediately after obtaining all the required documents from the new employer, I was able to submit all the documents (Original Passport, Residence Visa & Emirates ID) including a Salary Transfer Letter from the new company which mentioned clearly that all my salary will be credited to my RAK Bank Account. Documents were submitted on 28th September 2019 at RAK Bank Sheik Zayed Road Branch and I have even received the SMS confirmation of all the updates in the bank system on 28th September until the 1st October 2019.
On 3rd October 2019, I received a notification regarding the EOS Salary amounting to 23, 488.25AED has been credited against my Amal Personal Finance. In this case without even considering the proper submission of the documents, the bank still decided to do this without even informing the account holder/customer (me).
The bank has to explain to me the reason why it was all taken even the documents were complied, and apart of being my new company not listed in RAK Bank, this case i think is not my fault.
I already went again to RAK Bank Sheik Zayed Branch on 7th October 2019, and requested again why this happened to me and even beg for consideration to at least release some amount from the EOS Salary as the bank left me with nothing. I have some personal and basic needs to survive in daily basis, and now what the bank have done to me is really not acceptable. The branch promised me to receive a call within 2 days but no one attended my concern.
I received my first salary from the new employer on 7th October 2019 and again they deducted EMI automatically from my current account.
This complaint is subject to at least partial release of the EOS Salary since i am currently employed and still have the capability to pay my liabilities.
If the bank cannot do anything to help on this case I will escalate this matter to Central bank as they advised me to file this complaint and if not resolved or attended in 15 days, I will file official complaint to them.

RAK Bank has to respond to me as soon as possible.

Dear concern
My name is ancysymon. I had very bad experience with rak bank. I have applied personal loan through one of your representative and I submitted all documents which he requested. Finally I submitted stl to him, the same time he checked the letter and he confirmed it is ok and no other proceedures and my loan will credit once my salary credited to rakbank. After receiving my salary the next day I contacted him ask the status, he said loan will credit the same day, but I didn't receive the amount and called him and he is telling the amount will credit within 10 minutes. He called me after few minutes and telling the stl which I gave him in wrong format and he given me the different format, from the beginning he can suggest the same to avoid this much delay and it took one and half months to complete the process. Because of this delay our payment blocked and loose the advance amount which we paid in my home country. Finally I planned to closed the account and stop the loan. On 3.10.2019 I approached rolla br for the proceedures, the lady who assist me she verified my account details and I submitted my cheque book and debit card for closing proceedures. For account closing and clearance letter I hv paid 150 plus as per her calculation she confirmed me that my clearance letter will get within 4 working days and I agreed for that. She called me on 5.10.2019 and telling that there is miscalculation from her side and asked me to pay more aed 15. The same day I settle the amount and she said now everything clear and I can get my statement without any hassle. I was waiting for the letter and today she called me again and telling rakbank issues credit card for me it takes 45 days more for the clearance. Once I closed the account why issuing credit card. This all happened because of lack of knowledge from staff side. I can't wait more 45 days for letter and my next salary will get block. Please I am requesting you to the concerned person to help me out to solve the issue.
I would appreciate hearing from you soonest

Ancy symon
Mob no [protected]
Ac no [protected]

I am very dissapointed the way my request is handled by RAK reprezentative. I have applied for a topup loan on 25th of August and since 26th of September I am waiting for RAK and collect the Clearance letter from the other bank from which RAK bought out a credit card outstanding. I paid the money to the othe bank to issue the clearance letter on the 25th of September and handed over the original receipt to RAK representative. Now RAK is saying that their reprezentative went numerous times to the other bank to collect it, but they said it was not ready. When i called the other bank they told me it was ready from the 26th of September and even one of their agent sent me a message on the 26th of September that the letter was ready. I filled two complaints with Rak Bank, and every time they tell me to wait two working days. All I want is for them to answer when their reprezentative will go the the other bank to collect the clearance letter and release the money to me. It is frustrating and no one has an answer. Will it go forever like this? I took a topup loan for which I pay interest I will never be able to use? Who can really help me here? I have rent to pay, I have school to pay for my son and so on. Hoping I will get some help from anyone. Thank you.
Ramona Sterian
[protected]@gmail.com

Dear Sir,

I am using rak bank credit card for around 4 to 5 years. One due was missed to pay and collection department keep on calling and harassing to me and General Manager as well. I am the one who took the card and not authorized to call to any other person. Already informed that, I will get the salary and pay the amount. If the person is calling to GM again, he will go to police and File a case.

Contacting person - Abdulla - [protected]

Please solve this matter as soon as possible. I will pay the amount between 1 -10 October 2019

Thanks,
Vinod
[protected]

Dear Rak Bank Team,

My self Syed Shahid Iqbal A/c [protected], Rak Bank.

I would like to tell you the whole story how i am suffering from last one month its start on 22.08.2019, it's been one month of my account closing from rak bank dew to cheque return the account has been closed without any notification or mail i had AED14, 250.00 so called the rak bank customer care a girl informed me that your cheque has been dispatch and she provide me a wrong tracking number so i was trying to find out in all emirates post office and i spend my whole day for looking for my money, next day I call again to customer care Mr. Rahul pick the call and i inform the whole story again so he said that the girl who pick the call yesterday has give a wrong tracking number to you that was so unprofessional but rahul register the complaint and he said you ll get you money within 2 days as i told him that all my money was in my account and i have to pay my credit card bills, cheque for my apartment and i don't have balance on my phone to call for customer service, he said i logged in urgent basis you ll get the call from out side. The whole week pass and no one call me form rak bank. After a week i call again and again i have to explain the whole scenario and agin the guy logged the complain and said it is in under process, again the whole week gone no mail no call no messages, than i call and i told the customer service that i am in deep trouble please let me talk to you manager i spoken to manager he said i cant assure you because the investigation team in working on that so after all 15 days the investigation team couldn't find my cheque, then after a week i got a call from rak bank and the lady said the same thing that investigation is going on please give a 2 days and the she called me yesterday morning 18.09.2019 from ‭(04) 291 6814‬ and she said you can collect your cheque from Al Hamara branch rak bank, i went there and meet Miss Sara and after explaining the whole story she said we don't have any cheque under syed shahid iqbal which i feel that the whole team is harassing me and I don't know how many people is suffering from your system and staff. I just want to inform the higher management of Rak Bank that please find out the solution and give my money back i am not working right now and I don't have money for food i hope this mail work for me.

Thank you for your great service which can destroy anyone's life ..

Regards
Syed Shahid iqbal

I want to express my concern regarding the lack of professionality concerning the opening of a personal bank account (I am a self-employer).
I requested for meeting at Marina Diamond Branch 3 different time and every time they asked me for different requirements without justifying their previous versions.
1. The first time they only asked me for the documents of my company, passport, emirates ID, and maintaining 8k dirham on the account to get as well a credit card. That's it for the first time.
2. The second time I came back with all the documents and they told me I had to provide my CV and a business model of my company as well.
3. The third time I presented my Cv updated and the business model of my company as previously requested, and this time they told a completely different story, that to open a simple account I have to do an investment with RAK as well (a life insurance with a quarterly premium of $3k Usd for at least 10 years).

I clearly explained since the beginning regarding my self employment status and my businness while from Rak staff I received only partial and incompleted information.

Dear Sir,

I would like to raise my bad experience with RAK BANK credit card.

I am having a RAK credit card with a limit of AED 8300. My statement generation date is on 16th of every month. On 16th, 2019, I have deposited AED 600 in RAK ATM machine in advance to cover my financial charges. As soon as I deposited, its reflected as available balance in my mobile app. When the statement generated, they have not considered the deposited amount and my credit card is shown as over limit. On June 16th, 2019, they have charged an over limit fee of AED 275 and VAT for it. Now due to this over limit charge, again my card went over limit. When I called their customer care, they asked me to deposit some amount and call again to take reversal request. I did it and the reversal request rejected. When I enquired about the rejection reason, they claimed that Bank will generate the statement anytime on 16th. There is no cut off time for that.

On July 16th, 2019, again they charged an over limit fee of AED 275 + VAT for the month of June. This is because of the over limit fee and the finance charges. On August 16th, 2019, again they charged an over limit fee of AED 275 + VAT for the month of July.

Last three months am being charged a total over limit fee of AED 825 + VAT. If I make a purchase on 16th, its coming in the same month statement. The deposits am making on 16th is considered in next month, but in RAK mobile application its reflecting at the same time. Till date I have not missed/delayed any payments. I am totally disappointed by these charges.

I Received an offer letter for settlement payment from Aijaz Ur Rahman Supervisor Collection and Recovery that I have to pay certain amount payable for 4 months. My 1st payment was made on Aug. 3 2019 and I received my 1st salary on my new job on August 25 2019 but the bank debited an amount of 1900 aed against my account for credit card recovery. The auto debit amount as bigger than the settlement amount offered to me and it seems nobody is helping me as I came to the collection department and they told me to go to the branch and the ask me to come back to the collection!
If there is an offer letter how come there is an auto debit! please fix This!