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Rehlat

Rehlat review: Terrible service!! 70

A
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1:36 am EDT
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I have booked two flight tickets via Rehlat website and as soon as I paid they just disappeared! I never received any payment confirmations or my tickets. These guys ruined my vacation and stole my money. This website is the worst I have ever dealt with!
I tried to contact them many times via email and never received a reply. And when I tried to reach them via phone they did not pick up. What a scam! I bet that all the positive reviews abut Rehlat are fake!
I'll try to warn everyone I know about these guys! Avoid!

Mar 15, 2019 3:53 am EDT
Rehlat customer support contacts
Address

Al Bahar Center, Tunis Street, Hawalli, 12075, KW

Website
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Dear Esteemed Customer,

We regret any inconvenience caused.

Please share your booking details (Booking ID & Registered email address) so that I may check the issue on priority and try to resolve it as soon as possible.

We truly appreciate your business with us and apologize for the destabilizing encounter.

Awaiting your earliest reply.

Regards,
Customer Delight Team
Rehlat
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

70 comments
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Diogo Gonçalves
US
Apr 09, 2023 12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried to make a booking on Rehlat (RGL1607464), on the 12 of March.

The booking failed. They still charged my card for the value of the reservation.

No answer from customer support.

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G230
US
May 28, 2023 11:26 pm EDT

I cancelled my ticket since April 11, 2023 and they told me the refund will take 20 to 24 days and they passed the period and I’m still waiting for my refund from them and I tried to send them multiple emails but no response yet !

My request number 1142660

My booking ID: 4483840

My refund amount supposed to be 4987 SAR

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Daliarenad
Hafoof, SA
Jun 06, 2023 7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want my money back

ياحراميه

RSA1594341

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yasser elbadawi
riyadh, SA
Jun 06, 2023 9:38 pm EDT

i booked a ticket via your agency , but i did not use it , ticket #

[protected]

it is validity up to 16/6/2023

i called ittihad air line to rebook

the informed me it is canceled and amount is collected by your agency

please review

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abhinavpalak
Morrisville, US
Jun 09, 2023 10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried to contact them many times via email and phone never received a reply. Is it a scam? Please avoid this company, we cant trust this company which has no customer service.

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abhinavpalak
Morrisville, US
Jun 18, 2023 3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I booked a hotel through Rehlat and i have cancelled the reservation, Its been more than three months i didn't get the refund, i called the customer care multiple times and no one resolved the issue, they keep saying that the request has been submitted but they never respond.

Ticket number: RGL1640631

Hotel cancellation.

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Inga Chachanidze
Dubai,, AE
Jul 05, 2023 2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why this service still exists?! How it could be? Thousand complaints, fraudulent issues and still they are posted advertising everywhere. It’s unfair for many people who is too trustful towards hotels and air tickets aggregators ( after many years of experience with Agoda, Booking and Expedia, how I could expect such a impudent thieves as Rehlat online booking company is. I would like to do everything I can do for close this company and want to ask all people who is still suffering with their fraudulent action to post more and more information about them to avoid customers use their services. Please, let’s do it together.

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zeeshan qamar
US
Jul 18, 2023 4:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rehlat website is a scam. I booked my ticket. Later they emailed me that the fare hike has been observed so I need to pay more. I asked them to refund my amount but no fruitful response. They asked me to fill the refund form. I filled and submitted that its been more than 3 weeks same useless response. Even they have stopped picking the call.

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Sonal dholakia
MUMBAI, IN
Jul 29, 2023 11:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We had booked hotel in Munich on 7th June, payment was also charged of INR 241489.290. Booking ID RCO2180833. However the booking got failed as there were no rooms available at the hotel. inspite of several phone calls and emails, requesting to refund the money back, we have still not received refund back. it has been more than six weeks now.

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Jiaheng Bao (Iris)
US
Aug 03, 2023 9:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On July 27, I bought 6 flight tickets but they failed to buy them. They said they need 30-40 working days to process refund and then still need several days to let bank to refund. It’s ridiculous that they need so much time to process. My booking ID is 4503.

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Tommy Eden
US
Aug 30, 2023 8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The company is a scam.. never use them, they don’t refund your money and cancel you flights. I’ve been waiting 3 months for a refund, somebody needs to do something about these scamming [censored] who are robbing a living off hard working people

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Sanjay Shekar N C
US
Sep 09, 2023 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please be informed that we will process the refund within 10-12 business days and the amount of INR 9665.750 (Booking I'd RCO2069993)will be credited to your account in accordance with your bank policy & procedures.

If you do not receive the refund after 4 weeks, please reach out to us for further assistance.

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Nick_GVA
US
Sep 10, 2023 3:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Refund for booking number 2405369 has to be made immediately.

Anyone intesrested in any class action for Rehlat severe misleadings ?

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Shady Hassona
US
Sep 23, 2023 3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I paid for 6 tickets from 13/8/2023 and them cancelled booking and didn’t refund me money

Shady Hassona

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San Jay
US
Oct 11, 2023 6:51 pm EDT

Pls ban this company in UAE , their app is a BIG SCAM and they have not refunded my amount for BID RAE2452672 and they are also fooling other customers in UAE. I have written them 100 emails but there is NO RESPONSE.

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tengteng123
dubai, AE
Oct 11, 2023 9:19 pm EDT

Booking ID RAE 1436345, 8 months is almost past, still didn't get the refund. Relhat is a stole.

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TENG826
dubai, AE
Oct 27, 2023 5:42 am EDT

anyone will trace it, please

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TENG826
dubai, AE
Nov 04, 2023 8:02 pm EDT

I have one hotel order RAE143635 in Dubai,in the Feb 2023. It had been cancelled on Feb. 6th 2023, but more than 8 months passed, I didn't receive the refund.

I contacted so many times to help@rehlat.com, but nobody really wants to solve this issue. they just replied like a machine.

Please help with solving this refund issue.

Thanks.

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Janlord
US
Dec 05, 2023 1:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I booked a ticket RUH-MNL JUNE 28, 2023 and they cancelled it themselves. They did not refunded me until now. They would always say soon. SOON SOON SOON.

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Danlei
CN
Dec 25, 2023 8:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased two round-trip tickets from Guangzhou to Cairo on Rehlat on September 18, 2023.

On September 19, 2023, Rehlat informed that the ticket could not be issued and a refund would be issued within 60 days.

Three months have passed and I haven't received the refund yet.

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Danlei
CN
Jan 04, 2024 9:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

A disappointing website. This is a scammer company that stole my money. Not only did they not help me issue my flight ticket, but they also never refunded me.I hope someone can tell me how to get my money back.Ticket Received 1232681 - Booking ID:261960 and 261977

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Inga Chachanidze
Dubai,, AE
Jan 05, 2024 12:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Danlei

Hi. You can do in from your bank as I did, but it took around 2 month. Just call your bank and send a mail with all details and you will get money refund.

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muhammad ishaq muhammad ishaq
US
Jan 08, 2024 3:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My ticket number is

1993767

MUHAMMAD ISHAQ

Bangashishaq@gmail.com

Ticket date

01/01/2022

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Qingrui Zhang
Leeds, GB
Mar 13, 2024 10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The airline side cancelled suddenly and promised a refund, but I never received it and can't contact them

Their email turned out to be bogus and I can't send emails, I somehow lost £71 ($90)

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    Al Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
  5. Rehlat social media
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