Reliance Communications review: fraud / customer cheating! 134

I have purchased a reliance RD 6250 prepaid mobile on 17/10/2007, thereafter I clicked a few photographs , which I wish to download to my personal computer. The cable provided with the instrument is not able to transfer the data from the mobile to the computer after attaching the cord the a message comes" if your hardware came with an installation CD install it now". I am therefore unable to down load the phots taken On asking the vendor he told me to buy another product to help down load. My question is that why was it not told to me before that the photographs cannot be downloaded. If they can why are the people at reliance unaware of such a thing. Please can you help me download pictures. If the data cable is faulty please have the same replaced. Hope to hear from you soon.

Res.sir
reliance india mobile

sir
sir i am student of engg. i have some imformation and tech. for your mobile that can gives new hight and improvement of mobile we are sure about that and we are consulted our nearest friend.we want contect with you.so you can contact with me thanks
from
vivek sinha
[protected]

My cell number is [protected]. I am availing reliances LIFE TIME INCOMING FREE OFFER(Rs.999) since march'2006. Last month I failed to pay my monthly bill of this post paid conection, resulting which my out going facilities is barred(which is logical enough) but from today(01/05/08) my incoming facilities is also barred . On asking I got a reply that after 51 days of non-payment my service(all types) will be suspended.
My question is availing lifetime offer is it logical and legal to barred my incoming facilities?
Please help

Hello.

am user of reliance india call prepaid card. offers free movies for buy/'rent as per order money.

u pay moeny, try to download movie---all okay. but when u try to play movie--message says "could not acquire license",

is reliance a fraud?

or is bigflicks a fraud 9dont think so, beacuse already 2 movies am downloading and watching successfully)

anyone know secret please tell me.

reliance is chating--ask how

sir,

i have a rim no. [protected] is lifetime prepaid connection with Rim to Rim free in rajasthan (195 rechage) but my account balance automatically diduct .
i also connect customer executives but not properly & not sufficient answer

so i am very distrubed

please give me details of reason soonly

thanks you
jagdish prasad
mobile no. [protected]

On 22 nd of this month I bought one connection for reliance STD free plane, I saw the advertisement in TV channel, Every body knows the in the advertisement they always told reliance to reliance mobile all over STD free, but they did not mention clearly, Now when i call my friends and relative in west Bengal I am not able to call any reliance mobile, I went to reliance R-World and then they told me you can call any reliance mobile it will be Free but in if you call reliance Land line number then it will be charged . Then I call the customer care yesterday and want to explain them the feature, they again told me the same as in the TV channel shows, when I told my problem to one of the executive that time they told me that it only free to reliance CDMA mobile to reliance CDMA mobile and they behave like I am using the mobile first time.
So as per my concern, this STD free feature is totally fraud they cheating with the customer like any thing.
What the hell are they doing to us...?

Fraud / customer cheating!

On 22 nd of this month I bought one connection for reliance STD free plane, I saw the advertisement in TV channel, Every body knows the in the advertisement they always told reliance to reliance mobile all over STD free, but they did not mention clearly, Now when i call my friends and relative in west Bengal I am not able to call any reliance mobile, I went to reliance R-World and then they told me you can call any reliance mobile it will be Free but in if you call reliance Land line number then it will be charged . Then I call the customer care yesterday and want to explain them the feature, they again told me the same as in the TV channel shows, when I told my problem to one of the executive that time they told me that it only free to reliance CDMA mobile to reliance CDMA mobile and they behave like I am using the mobile first time.
So as per my concern, this STD free feature is totally fraud they cheating with the customer like any thing.
What the hell are they doing to us...?
Paul
Bangalore

Hi,

I have just purchased Reliance Data Card Model EC 325 on Sunday, 25th May, 2008. Along with the purchase of datacard I was informed that it will be activeted as soon as my address verification process is completed, further more I was assured that it will not take more than 2 working days in activation of my data card. Address verification is completed yesterday noon before 12:00P.M.

It's already 3rd working day, my father has visited the Reliance Web World at Bhavnagar, Gujarat where he did not get any positive response. One of my friend has purchased 2 Reliance phones last week but one of them is still not activated.

This all incidents are pointing to a very poor service to of Reliance Communication at Bhavnagar Center Reliance Web World and hense resulting in poor customer satisfaction.

My number for data card is [protected].
My friend's mobile number that is not activated is [protected].
Both this number are not activated and no good reason is issued for the delay.

We had choosen Reliance for it's good quality, good customer services and quick responses. Now seems like scenario with so many customers for Reliance Communication has changed and seems like Reliance Communication is not able to provide good customer satisfaction.

my mob. no. is [protected] . rs 49 hs been deducted from my account without any reason on the name of crickete pack activation. i made many compliance and resolution came to me that rs 49 was posted for wrong charging and my crickete pacck has been deactivated as well. but we have not found my rs.49 so for. so i request you to give my deducted mony. thank you.

I purchased new Post paid plan (no. [protected]) of Net connect from webworld on 15/05/08 but after three day’s it’s deactivate due to negative Address and now three day’s before not working for unknown reason when I visit to web world the person reply “your phone is activated the problem in net connect” when I made call to internet division he reply “your connection is activated and pl contact web world “

I really fade up from your services when I really need it, it’s never working

So I request you either disconnect my plan or provide permanent solution

Neither my phone made a call nor sending any sms

Ajay Kumar

This is reference regarding the connection no. [protected]. We had purchased this number under the 1-year advanced payment scheme. After one month it was automatically disconnected due to address verification (as the reliance dealer said), when we called in customer care, they said they disconnect the service due to payment, not the address verification problem. Payment due date was 27 May 08. We drop the cheque 27th may 2008 in reliance drop box. The payment was cleared on 30 may 2008, today is 3 June 2008, still my services is not activated. my complaint no is [protected].

I have registered complain several times to reliance customer care about my land phone number [protected] for call confferance, call forwading & call waiting problem I've mailed to them but still my problem have not been solved till date 17.06.2008 I'm thinking to go consumer for-arm.

sir,
please correct call charges FWP NO.[protected]

Dear Sir,

I have a company mobile. company name is Delhi assam roadwyas corp.ltd. my mobile no is [protected].But i received a massage from (no number ) that your bill is Rs. 6025.but i dont misuse from my mobile at 6025/ why this massage is run to me . I am feeling very bad.

Please confirm & send me details upto 15/07/08.

Dear Sir/Madam

I have recharged a mobile no is 0091-[protected], your organisation is cutting balance 30Rs.on 25th july 2008.Please make it clear

Thanks & Regards
Asfar Mumtaz

Subject: How are sales generated through existing customers or advertisements?

Respected Mr. Anil Ambani

I have been using your Reliance Global calling card for a year and I am extremely satisfied with the product. I have never contacted your customer care department as I have never faced any problems till 18th of June 2008. Unfortunately on 22nd June 2008 I was really upset with the services of your customer care representatives, show room executives, help line & managers.

I had an amount of approx. Rs 400 plus balance still left in my mobile phone. The validity was going to expire on the 18th of June 2008.

I called customer care before the 18th and asked them how many days grace period I had left. They said 15 days in which I would have to get my cell renewed or else the amount will get lapsed.

I went on the 22nd of June 2008 to get my mobile validity renewed.

I have been using Reliance Global calling card for nearly a year from which I can make only ISD calls to my sister & brother in law who reside in the US.
When I went there they told me the validity & amount had lapsed when I still was in the grace period.

They told me the card had two validities. I was not aware of this and neither had any of your customer care people informed me when I inquired with them somewhere before the 18Th of June 2008. Had they informed me I would have immediately got my cell renewed.

Your customer care people should have paid more attention to my question I had asked them around 18th of June 2008.

The question I had asked them was, “I have a Global calling card & its validity will expire on the 18th of June 2008 what is the grace period?”

Answer I received was “15 days”.

They could have given me a much better reply by saying,
“Your validity will expire on the 18th of June and you have a grace period of 15 days but please keep in mind that if the main validity is not renewed before the expiry date (which I am still not aware of) then your total money will elapse within this grace period of 15 days. So I suggest you get it renewed today itself. Is there anything else I can help you with?

This process would have hardly taken 10 min. He/ She could have asked, ‘may I please have your phone number’, which would have been fed in the computer to give the exact balance & validity of the cell. After that the correct and precise information would have been shared with the customer and not led to any misunderstanding, harassment etc. The customer on the other hand would not only be satisfied but also delighted. Why? Because the customer care rep was not trying to sell him anything but educate him and also retain a customer.

Later I spoke to your helpline number and asked them if they could resolve the problem. Their immediate reply was “NO COMPANY POLICY”

I am sorry to say that it seems the company does not value its existing customers.

If you have satisfied & delighted customers it will generate sales automatically and you would not have to spend money on advertisements, endorsements, salesmen merchandising or for that matter customer care.

Advertisements and other sales promotion activities would only then become a means of providing information to people of new product launches by the company.

Sir the loss of rupees four hundred is not hurting me but it is the attitude of the employees of not wanting to help or retain the customers which is.

Sir I don’t mind spending 1000 rupees on something where I see my money has been used wisely but if I am cheated by even two rupees it hurts a lot. I work very hard for my salary. I am not begging but trying to bring to your attention how India’s No. 1 company can improve customer satisfaction with a little bit of feedback which it receives from its existing customers.

Reliance has started its business from scrap and it is now one of top companies in Forbes Magazine which I & every Indian admires & is proud of.

You spend crores of money in customer care but they still give wrong information & it is the customer who is made to suffer. Then what is the meaning of customer care?

I have lost at least Rs400 plus harassment from the one of India's most recognized company. I have argued with them for hours with the staff but they seem to enjoy the customer leaving the office dissatisfied and hurt.
They only want new sales.
They are not bothered about their existing customers. They want me to beg in front of them.

I also know that you might never read what I have written as you are an extremely busy man and have such a big Empire to run

Regards
Aditya Agrawal

reliance is really digging a very deep hole for themselves., ., as now their impression in india is like hell., ., .having a reliance connection is like facing kaalapani saza., ., i am having a connection of reliance prepaid of U.P., ., but now i am in chandigarh for one months for business purpose., , .but now my incoming and outgoing is barred, ., .as i had given this number to all my business partners., ., now i am really facing very big problem as this number was distributed to all my people here., ., now i swear i will never ever take or recommend anyone to take reliance connection, ., .infact i am having 9 more connections of reliance in my home.., .but its better to switch to tata indicom or any other company rather using this cheater connection.., ,

i want copy of my driveing licence i have no copy of my driveing licence Pls help me i am very tence and my mobile number is [protected]

I have purchased reliance mobile with SIM ([protected]). The number gets disconnected after 1 week stating 'Current Address Proof Required'.
I have submitted address proof on 19th Aug 2008 & was assured that the number will be re activated in 48 hours. But till today 25th Aug 2008 my number is not activated. THIS IS THE SERVICE I AM GETTING FROM RELIANCE COMMUNIOCATION. i HAVE SPOKE TO THE FRANCHISEE MANY TIMES BUT NO PROPER RESPONSE RECEIVED.

NOW I AM TOTALLY FED UP CALLING RELIANCE CUSTOMER CARE OR ITS FRANCHISEE.

Love Srivastava
[protected]

this is prathyusha from chittoor(Andhra).i am really very angry on reliance.i have bought motorola W362 mobile.your reliance people did not give me software to that piece.wat is the use of buyinng this mobile?
wat is the use of giving 2gb memory card for that.i have asked them for my software.they are delaying it from last one and a half month.plz try to send me the software to my id atleast.

what do you people to buy reliance or not?
i have told my proble to you but there is no any responce from you people.i expected that you people will send me soft ware to my id.but nothing of such kind is happend here.ok fine.i am going to return my piece back.plz atleast give me my amount back.i will not talk to people who is not replying to the people.it's waste of time and waste of energy talking to u people.

I purchased Reliance Data card & taken prepaid connection, there is automatically my balance was cutting by Rs.200 & when I laudged complaint to data care call center they are telling me that pls call after Half an Hour, after Half an Hour they giving same answer that our server is down & there is some problem to get data.Im unhappy with telecalling services.plz fermish me detail my whole prepaid amount.my Reliance data card no. is [protected].when I call to customer care there is also problem of engaged call to *333

ON 27 JUN08 at 07;31 pm I have been subscribed for devotional pack of Rs. 20 for 20 days and that time i was with Rs 22 balace and was on way to my home, i made call to my wife but call was disconnected in between due to less balance, as my balance was deduted towards devotinal pack which i have not subscribed. This what not the end of horrible service by reliance.

iI immdiatly spoke to C / care but they advice me to call next day as system is not up dated.
next day: after 5 times i got C/ care with there system in working, otherwise every time after telling whole story they tell sorry our system is down, i think which is there first leeson soon they join reliance.they gave me answer that SYSTEM NOT SHOWING ANY DEVOTIONAL PACK SUBSCRIPTION BUT i got meesage from51234406 on 27 jun, and my balance has been deducted.

next : on 20 jul at 08 :10 am i received one more message from [protected] that your devotional pack (which i have not asked for) has been renewd for 20 days and Rs 20 has been deduted from your account and now balance was -19.52.
i again made complaint to C/care but of no use as they replied the same SYSTEM NOT SHOWING ANY DEVOTIONAL PACK SUBSCRIPTION

now again on 27 Aug i got message devotional sevice is due for renwal, Rs 30 will be deducted from your account on 29 Aug.

Please do purchase any braodband conection from reliance as they makin totaly fraud with customer and making false bill with no limits.

Reliance chore hai...
Reliance chore hai...
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Without your intrest relience deduct charges for devotional services (Rs 30 per month). Forcefully you have to pay it.
Cheating by Reliance mobile, Pl think before you go for it.
Nitin

reliance cm care not recive in my call but way reason tell me now.

To:
Customer Care,

Re:- Life Time expiry without any notice on Mobile Number [protected]

I would like to inform you that the above mentioned Mobile was made Life Time upto the year 2021. Suddenly I have heard from you that my life time is expired in November, 2008. The reason you are showing that within 6 months I have not made recharge Rs. 200/- in this period.

In this connection I would like to draw your kind attention that during this period you were showing unbelievable accounts and I complained you several times to rectify the accounts but no action has been taken yet. For example without outgoing call by me, I found my balance were duducting, some time Rs. 10/-, Sometime Rs. 15/- etc.. As per your record now even I have Rs. 43/- balance. I can challenge you that during this 6 months period I have made recharge above Rs. 200/-. Due to your technical snag why I have to suffer ? Why you have not made pre-caution ealier regarding this ? Why you suddenly cut off the Life Time ? This is totally fault of yours. Why we will suffer by such type of mistake of yours ?

Please do the needful at your earliest as you know I am your oldest valueable customer.

Your kind cooperation in this matter shall be highly.

Thanks & Regards,

Customer

I took a reliance smart connection in Orissa and recharged it with 496/- which makes STD free from smart to smart all over india. now when i called up my friend in Karnataka, they r saying thats its free for Orissa and Jharkhand circle...so ridiculuos...fruad reliance

i recharged my mobile by 799 for unlimited STD/Local on 11/03/2009.On 12/03/2009 by 2: 45 my balance was start deducting while talking to a reliance STD number . i complaint on same day by 3:00 pm. i have told my problem and customer care representative has given a request number. after 1 day when i calle d again, one customer care representative tell that your complaint is closed. i want to ask, hw could he closed my complaint without solving my problem and he had not sent any confirmation SMS. he has taken my complaint again and saying within 2 days problem will be solved.
i want to say that customer care service is not oriented towards solving the problem. please take attention towards my complaint.

vinay

I asked the reliance customer care for the telephone no of Reliance town office in chennai. They gave me the no as 044 [protected] which is not in use. I called in customare again and they didnt respond properly. Even the telephone is not updated properly. Its too bad.

want to complaint why it get cut my balance though i did not activate that cricket sms..everyday Rs 6 they cut out from my balance..

I am a regular coustemer of Reliance communication at "Char khamba kuan Fazalganj, kanpur-12 I want to say that from this branch I have purchased a data card modem of "MG880+", " Pin no.[protected]" and no."[protected]" with the name "Mohommad Ansar" but it is not working properly since the day i have purchased . Mr. Rohit one of the employe give it to me . I have wasted my lot of time with it but unable to get proper service . your workers at the office never recieve their phone,
I have the complete bill of it with no .3257. I just want to give me the proper working instrument or take it and give the cash payed by me . Otherwise I will not pay the bill and take the matter of frouding by your company in the court . -
my address is ft/48 armapur kanpur u.p 208009 ph.no.[protected]

they are the true cheater ity is adeviced you to never take their service if you don't want to cry on your selfr

Please do not take any mobile connections from RIM, because they are cheating with the customer.
1] They activate any service on your mobile and deduct amount from our account.
2] If we want to refund amount then they talk us arrogantly with us.

juiiuiuo

Very true... I was having a reliance postpaid connection. These guys were doing fake billing month on month. At last I changed my postpaid connection to prepaid one and my phone was disconnected for 2 days for the same. These buglers generated a bill of Rs.128 for that 2 days too.

That was heights... I finally discontinued my reliance connection. My suggestion will be to stay away from Reliance...

23/7/2009

Dr. B.A.V.K.Sharma
(Care of) Abdul majid
B, Lakshmi Apartments,
12/95, Periyar Pathai, Choolaimedu,
Chennai - 600 094.

Dear Sir,

I am surprised to find that you are send a bogus bill no [protected] date 11/7/2009 for Rs. 556/- after the termination of the services on date 31/03/2009. Reliance has got nothing to do with me.

I will take legal action against you for harassing me by sending a fake bill. If you are not withdrawing within 15 days we will resort to legal action both civil and criminal.

Thanking you so much.

Dr. B.A.V.K.Sharma

balance got deducted and they say that i have downloaded the ringtone

MY MOB.NO. IS [protected]
I WAS LOADING CALLER TUNE PAL-PAL HAR PAL FILM FROM LAGE RAHO MUNNA BAHI, IN LAST MONTH 15TH JULY BUT ITS TIME IS NOT ACTIVATE THIS SONG .AND CHARGES IS ALSO APPLYING SO PLEASE HELP ME BECAUSE UR CUSTOMER CARE IS NOT HELP ME AND NOT FINE TALLKING WITH ME.
SO PLEASE HAILP ME.

REGARDS
SARIKA SRIVASTAVA
([protected])

DEAR RELIANCE CUSTOMERS

YOU ARE BEING CHEATED BY RELIANCE WITH YOUR PREPAID/POSTPAID ACCOUNTS. WITHOUT YOUR KNOWLEDGE YOU ARE SUBSCRIBED TO THEIR USELESS PACKAGES SUCH AS TEC S LOVE, CALLER TUNES ETC. AND DEDUCT RS. 10 TO 30 FROM YOUR ACCOUNT EVERY 10 DAYS I.E. IN A MONTH RS. 30 FOR TEC S LOVE AND RS. 30 FOR CALLER TUNES. YOU ARE NOT AWARE OF THIS AND WHENEVER YOUR TALK TIME BALANCE IS COME TO A MINIMUM, YOU WILL RECHARGE ACCORDING TO YOUR REQUIREMENT.

RELIANCE CUSTOMERS ARE BEING CHEATED BY ANIL AMBHANI'S RELIANCE MOBILE EVERY MONTH AND THEY MAKE THEM A FOOL AND IDIOT. DON'T BE A FOOL AND IDIOT. YOUR HARD EARNED MONEY IS BEING CHEATED TO MAKE ANIL AMBHANI RICH BY CRORES EVERY MONTH.

JUST RS. 60 IN A MONTH DOES NOT MAKE MUCH DIFFERENCE TO MANY CUSTOMERS. BUT IF THEY THINK THAT THEY ARE BEING CHEATED, THEY SHOULD STRONGLY PROTEST THIS AS THEY ARE NOT FOOLS.

A SIMPLE CALCULATION CAN MAKE YOU AWARE HOW MUCH MONEY ANIL AMBHANI MAKES IN A MONTH BY CHEATING THE CUSTOMERS. FOR 4.5 CRORES CONNECTION (AS CLAIMED BY RELIANCE), EVERY MONTH RS. 60 FROM ONE CUSTOMER MAKES ANIL RICH BY 270 CRORES. IN A YEAR IT IS 3, 240 CRORES. WHY CAN'T HE SHOWS THOUSANDS OF CRORES AS PROFIT WHEN HE EARNS LIKE THIS BY CHEATING.

RELIANCE MADE THE SOFTWARE TO KEEP ANY DISPUTE MADE WITHIN 3 DAYS ONLY WILL BE RESOLVED (THAT TOO NOT FOR CALLER TUNES) TO MAKE IT CONVENIENT TO CHEAT THE UNSUSPECTED CUSTOMERS. EVEN IF YOU UNSUBSCRIBE FOR THE PACKAGE, YOU WILL GET A MESSAGE AFTER FEW DAYS THAT "LOVE PACK HAS BEEN RENEWED AND TO UNSUBSCRIBE SMS TO 56060" AS IF YOU DON'T HAVE ANY OTHER JOB TO DO.

IF YOU ARE A RELIANCE CUSTOMER MAKE NOTE OF IT AND SPREAD THIS MESSAGE TO ALL THE PERSONS KNOWN OR UNKNOWN. IF YOU ARE NOT A RELIANCE CUSTOMER, ALSO SPREAD THIS MESSAGE TO ALL THE PERSONS KNOWN OR UNKNOWN TO YOU.

MAKE A DONATION OF RS. 60 EVERY MONTH TO A NEEDY PERSON, CAN GET GOOD WILL FROM GOD RATHER THAN CHEATED BY BILLIONAIRE ANIL AMBANI WHO THINKS WE ARE IDIOTS.

AN INDIVIDUAL CANNOT DO MUCH. SO I REQUEST THE ORGANISATIONS, NGOs, AND MOBILE USER ASSOCIATIONS etc. FIGHTING FOR SOCIAL CAUSES TO HELP THE RELIANCE CUSTOMERS FIGHT TO STOP THIS CHEATING BY FILING A CHEATING CASE AGAINST RELIANCE AT CONSUMER COURTS.

APART FROM THIS ALL RELIANCE CUSTOMERS SHOULD CANCELL/WITHDRAW THEIR RELIANCE CONNECTIONS (POST AND PREPAID) AND GO FOR OTHER CONNECTIONS

VALUABLE COMMENTS AND SUPPORT WELCOME.

S. VENKATARAMAN