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Rooms To Go
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3.9 4 Reviews 979 Complaints
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Rooms To Go Complaints 979

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L
12:19 pm EDT

Rooms To Go 88 Inch TV console poor assembly

Ordered online. Order # [protected]
Item SKU # [protected] Oak W 88 Console Price 799.99
Charged to my Rooms to Go Card Acct ending in 1813
Delivered Aug. 24, 2021 Highly visible assembly flaws !
Picked up and another one delivered Aug. 28th.
It was also poorly assembled at the bottom, both doors were not installed right, the drawer off center, looks like three different color runs were used.
Customer service Supervisor in Florida office offered me a 120 dollar discount! This is an insult.
I have been looking at other poroducts online, I can easily find somehting under 500 to replace this junk. But I would keep it for a discount of 400.00.
They are planing to pick it up on September 9th and I hope they refund the full price, taxes and fees to my account.
I am appalled by the cold, impersonal behavior of the rep in Florida. It seems this is my fault for not accepting a flawed, ugly piece instead of the advertised one I purchased because of the verbage, and the photo online!

Desired outcome: This 88 inch console is worth less than 500 in the current conditon.

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J
8:30 am EDT
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Rooms To Go Delivery time

:PMWe paid for this bedroom suite a month and a half ago and they had been paid and had our money to use, they told us the delivery was to be 1:00PM to 5:00 PM on Sept 1, 2021, then around noon of that day some one called an informed use it would be 6:00PM to 9:00PM, they arrived at 8:45 and finished about 9:45 PM, this was a ridiculous time to serve a customer who spent $2200.00 Dollars and found we were #13 (last delivery scheduled). Order #[protected]

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A
2:37 pm EDT

Rooms To Go Truck hit base of lamp post in parking lot

The Rooms to Go truck hit base of lamp post in parking lot as they were leaving. The delivery was on Tuesday August 30 to Siesta Gulf View Condos, 420 Beach Road, Unit 706, Sarasota, FL 34242. Delivery to Andy & Louise Eades.

We have a witness as they hit the base with photo and photo of damage attached.

Please advise.

Anna Bondi
Building Manager
Siesta Gulf View Condos
[protected]

Desired outcome: Pay for repairs. I will be getting an estimate.

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A
5:25 pm EDT
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As said above I have defective leather couch. Same issue as lawsuit in Florida. Peeling, cracking. It was bought in 2015. Austin Texas. Was told nothing they could do. I have read many reports that people have issue with this bonded leather. I do not want money back. Just a new couch. I cannot sit on couch. I can take pictures to show. I would like thi...

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I
2:25 pm EDT
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Rooms To Go Damaged bedroom set piece

I bought a bedroom set. A Beverly damaged chest of drawers was delivered. So bad that the movers took it back. I called the office to arrange for a expeditious replacement. Called and talked to the salesperson that sold us the set and he indicated that he would have the manager address it as soon as possible so there would be a long wait for the item. Did not hear from anyone so far. called 5-6 hours ago. We want to return the whole set, not so much for the damaged item, but for the lack of attention to our concerns. Been calling for last couple of hours and no one calls-left an auto return message. Very upset with the customer service. I understand there is a 48 hour return window-the 48 hours will surely expire if they don't call soon. I am writing this complain in case they don't return call with the next 48 hours I have some evidence that every effort was made to get in touch with them.

Desired outcome: Return Entire Purchase

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M
12:07 am EDT
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My complaint is in regards to my visit to Rooms To Go, this past Sunday, August 22, 2021. I set out to purchase bedrooms for my kids for our new home and asked my mother to come along. I was happy that she said yes, because she doesn't get out much, since suffering a stroke last January. She's also in the market for a new bedroom set. My mom's speech and...

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D
11:15 pm EDT

Rooms To Go Deluvery

Wish I could give no stars!
Beautiful furniture, however delivery is terrible! Ordered online and paid $2200 for dining table with chairs and a matching buffet. Didn't have all my furniture on original delivery. Missing dining chair had to be reordered and then delivered two weeks later. Delivery procedure is horrible. Second delivery never showed up. I had to call customer service to find out the chair was not on the truck a second time! No notice, no phone call to me! It has to be delivered again! Horrible service! I will not purchase from Rooms To Go again. Ashley Furniture is much better!

Desired outcome: I want my chair to complete my dining sef

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R
12:59 pm EDT

Rooms To Go Angelino Heights Blue 3-PC Sleeper Sectional

We ordered the 1719303P on June 2 and it was delivered on August 12. Unfortunately, the chaise we ordered was supposed to be on the left and it was delivered on the right side. Customer Care indicated they can't do anything to help and transferred us back to Online Sale who wouldn't pick up the phone or call us back when I left our phone number. Apparently, the unit we received will have to be returned and an entirely new order written for what we wanted originally.

Desired outcome: We want the 3-PC sectional with the chaise on the left side and the unit delivered on 8/12 picked up.

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V
10:29 am EDT
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Rooms To Go Damaged Living room and Bedroom furniture

I've purchased all my furniture for my new home from Rooms To Go. I thought that by paying a little more and purchasing from a company like Rooms To Go, I wouldn't have any issue. Well, I was wrong! Nearly EVERY item delivered was damaged. I cannot get anyone to resolve the issue. When I call, they say they'll order the part. Over a month later I haven't received anything. They tell me a supervisor will call me, no one ever did. I ask to open a complaint, they say can't do it over the phone. This is the worse experience that I've ever had. This has been a stressful and discouraging process. They have the worse customer service ever.

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M
3:28 pm EDT

Rooms To Go in home service

my order delivered on July 15th, and one of the armless recliner's headrest is not working. I request for a service coming today Aug 6, one of the representative told me they will call me one hour ahead before they come. I've been waiting for their call from 10am to 1:30pm, no one call me. Then I just received a call not from that service man but the service support representative, told me that man left because nobody home. Is he really ring the bell? Why can't he gives a call but left in just few minutes? My brother was home for me all day. So irritating, i have to wait for another long wait due to the rescheduling on Sep 23! make my day so bad.

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G
4:57 pm EDT

Rooms To Go Service/Delivery

My loveseat was delivered on July 22, 2021. The delivery team was very rough with my purchase. Once unwrapping the product, I noticed the side of the loveseat was damaged. I called to get a replacement, which was not a problem. On delivery day (August 4th), my delivery was late. I was not notified that it would be late. A courtesy call would have been not only caring by professional. I had to call to find out where my product was: this is not professional service. When speaking to the manager, her tone was very dismissive and unprofessional. She wasn't apologetic that my time had been wasted. Not only that, the second love seat that was delivered was damaged! I want to return this product, but now I've been told that I can't return for a refund and will have to wait a month before I get another one. Throughout this process, I have felt like a number and not a customer that is cared for. This was my first purchase from Rooms to Go. It will be my last.

Desired outcome: Full Refund

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B
8:38 pm EDT
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July 31, 2021 My order # is [protected] I bought a 6 piece Dining room set on May 28 it was delivered on July 31 when they took the bench off the truck I noticed right away that it was scratched up. They said I still had to take it and someone would get in touch with me. Then when he put the table together we noticed the corner had a chunk out of it. He said...

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A
2:43 pm EDT
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Josh, I bought a two piece leather set and three piece table set. The only reason I purchased these items because I was told if we purchased them with the additional warranty that if anything should happen to the furniture it would be covered. I was even told to get the additional coverage because I was told if something happened to one piece, both piece...

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L
3:07 pm EDT
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We ordered a complete bedroom suite in June and it was to be delivered on July 23rd. We had everything ready for the entire bedroom suite to be delivered, since I was having a major surgery on the 26th, we wanted to get things set up. The issue is only the bed, dresser and mirror showed up. We are missing two marble and wood end tables. The movers said...

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A
6:52 pm EDT
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Rooms To Go Furniture delivery

I purchased a mattress, box spring, and bed frame at Rooms To Go on or around June 5, 2021. At that time, they told us that delivery would be around July 6. On July 6, RTG called me to say that the bed items would be delivered instead on July 11. The bed items were never delivered. I called RTG at least on 4 different occasions, and was told some variation of "we have to email this distributor to find your items, and we'll get back to you". No one at RTG ever followed up. I called again, and they said they would initiate a reorder, but I will have to wait until mid August for the bed items.

This situation is unacceptable. I never received a call when my items never showed up, RTG was incapable of even contacting the people delivering the bed items, and (as icing on the cake) I paid up front and for the shipping cost. So, at this point, RTG has taken my money, not delivered the items, and is basically saying "trust me it'll be different this time" when they haven't ever followed up. I couldn't even get a call back regarding my items.

Desired outcome: Faster item delivery and a waived delivery fee

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E
4:11 pm EDT
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Visited a location on Towneast Blvd in Mesquite Tx, to purchase a living room set. The associate bam is Gary & Manager involved was Rose. I was told that I could complete a purchase because order# 1394574 had my phone locked. It seem so strange I needed more information as to WHY. Ask to speak to management an it was a lady named ROSE. Ms. Rose had a very...

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T
9:37 pm EDT

Rooms To Go Recliner Chair

Hey,

I ordered a recliner chair and when I received the chair, I was not satisfied with the item. I called online sales and I explained to gentlemen that I didn't like the chair. He said, if I go to the store and select another chair before Tuesday, I wouldn't get charged a delivery fee for returning the chair. I went into the store on that Monday and select any chair for delivery and I called online sale and gave them my order number. Now, I received my RTG card statement and I'm being charged a delivery fee of $69 delivery fee. Please have a supervisor or manager to contact me at [protected].

Desired outcome: Refund my delivery fee

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R
2:36 pm EDT
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Rooms To Go Loveseat

Terrible construction. They sent two reps out told me puckering of a very large seam would go away with wear! Padding bunched up on arms and a side seam open. Techs took pics. Said corporate office would call in two days. No one ever called. Resolve this issue! This is totally unacceptable and I am sharing my nightmare with everyone I speak to. This will be the last piece of furniture I ever buy at rooms to go and prepared to take legal action if necessary. R Vandevander

Desired outcome: Replace

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P
9:21 am EDT
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Salesman Joe Clime lied twice. First one was minor where he told me on phone that he could not transfer me, when I got thru to the desk they indicated that they did not know why he would say that because he could have transferred by call. The second has me more upset. When making the purchase of a faux leather sofa I was concerned about keeping it clean. No...

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G
7:58 pm EDT

Rooms To Go Rooms to Go

I have contacted and emailed customer service, including a manager at rooms2go, and yet I still haven't heard back from anyone. When I last spoke to a rep, she stated she will file a report and someone will contact me. It's been 2 weeks. No one has. BEWARE people. I purchased my bedroom set in March received it in late June but the dresser was damaged, refused it. Called them, let them know I needed a replacement ASAP. They said 2 weeks - fine. When the 2nd dresser arrived, while taking up stairs they chipped my ceiling. Immediately my husband asked me to take pictures and the driver started getting loud saying it was a mistake. Not to mention the dresses was chipped now. I emailed the manager regarding the matter, she hasn't replied and after many emails. I called R2G and the rep informed me and my husband that the driver stated the ceiling was already damaged, even though I have 2 eye witnesses. She states she will file a report and called it a day. Now I'm left with damages and one to respond for them!

Desired outcome: FIX PROPERTY DAMAGES FOR

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About Rooms To Go

Screenshot Rooms To Go
Rooms To Go is a popular furniture store chain based in the United States. Founded in 1990 by Jeffrey and Morty Seaman, the company offers a wide range of stylish and affordable home furnishings, including living room, dining room, and bedroom sets, as well as home decor and accessories. They are known for their unique "room package" concept, which allows customers to purchase complete, coordinated room sets at competitive prices.

Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.

The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.

Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

Overview of Rooms To Go complaint handling

Rooms To Go reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Online purchase was posted on Nov 16, 2024. The latest complaint Service after the sale. was resolved on Oct 27, 2024. Rooms To Go has an average consumer rating of 4 stars from 983 reviews. Rooms To Go has resolved 708 complaints.
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
    Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number
    100%
    Confidence score
    Internet Sales
    +1 (800) 766-6786
    +1 (800) 766-6786
    Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number
    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all Rooms To Go contacts

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