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Rooms To Go
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3.9 4 Reviews 977 Complaints
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Rooms To Go Complaints 977

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3:02 pm EDT
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I purchased a Cindy Crawford sectional in January of 2019. I also purchased the extended warranty with the furniture. I had to have them out 6/months after I purchased the furniture to repair one of the buttons in the furniture, no problem. About 6 months ago the couch started pulling apart at one seam and then another. I was not overly concerned because I...

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5:32 pm EDT
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We ordered our living room set on July 1, 2020 and at the time were very excited. That excitement quickly faded. First with our salesperson we were told the lamps in the set would arrive separately, ok that's fine. They'll arrive September 22, 2020 and the loveseat, couch, coffee table and two end tables will arrive August 11, 2020. We were fine with thi...

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5:15 am EDT
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Rooms To Go Leather couch

I purchased the Cindy Crawford edition leather couch, reclining with matching chair. One of the reasons I bought from you thinking I would not be cheated. Okay I waited till now and my couch is 5 years old but why all of a sudden I'd the leather pealing off in the sides. Not to mention, when you sit in it it's a whole that you sink in. Really disappointed, I just purchased a bed and wonder if it was the smart thing to do, will I be sinking in the bed within a year. Thank you for listening.

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9:21 am EDT
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Rooms To Go Bed bugs!!

About 2 months ago I purchased a bed frame from rooms to go. When I installed the bed frame my wife started complaining of bites and constantly being itchy the next day, and i kept telling her its probably mosquitoes bites, when we will be outside. I always hire a pest professional before the summer and come back every other month to treat my lawn and house. But she was constantly complaining for these past two months mind you we have not gone anywhere due to covid 19, and if we did it was to the grocery store and back always took our shoes off before entering the house and placed are clothes in bags before putting them to wash. Yesterday it was where I found the problem bed bugs! in the back board of the frame I purchased from rooms to go. I searched everywhere else like my dresser furniture and night stand no signs of bed bugs, but just on the backboard. I called customer service and they say its not there problem its environmental issue in which they don't cover. I kept explaining to them. How when I treat my house all the time and covid 19 still around I have not gone anywhere but being home, and taking precautionary measures in the safety of my family. I never had an issue with bed bugs in my house till now.

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8:47 pm EDT
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Rooms To Go Sofa

A big disgrace and a big shame dealing with customer service at Rooms To Go. I have ordered from them several times for kids furniture.. Will admit the quality of furniture is absolutely a disgrace. Unfortunately, at certain times when you have limited money to spend this is the go to place.

I recently ordered a sofa during the whole COVID-19 crisis. Customer service never answered the phone, customer service never responded to call back requests, and customer service is now charging me restocking fees for merchandise that was turned away because I had called to cancel weeks in advance.

I requested a refund of the restocking fees several times and I've gotten the same, ridiculous answers over and over. They obviously do not care about customer service nor do they care about keeping customers happy. I will never order from them again.

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hpaleno
US
Jul 28, 2020 6:39 pm EDT
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Tiffany, you are the same customer service person I've dealt with already. You did not help and simply told me there was nothing you could do. Why would I go through the same hassle over and over again when all I want, and deserve, is a full refund of the order I tried to cancel several times.

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7:55 pm EDT
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I bought a sofa, less than a year ago and also brought one insurance that they offered me to extend the protection on it. The sofa is now loosing the color and the seams lines as losing. They sold me a insurance that does not cover anything and now they don't answer my emails and calls.

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3:54 pm EDT
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I purchased a leather set back in February 2016 and it started peeling. I called customer care on 11/12/16 and [protected]@roomstogo.com responded on Nov. 17, 2016 and the entire set was replaced with my current furniture. Now, the exchanged set has started peeling. Today, I contacted customer care and patiently waited for 25 minutes. The care rep was very...

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8:09 pm EDT
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Worst customer service ever. I ordered a sectional sofa and realized a week before it was to be delivered that it was not going to fit. I called customer service all week long. Was on hold for over 30 minutes when I decided to use the "call back" method where a customer service rep would call me back. Day after day, no one ever called me back and day after...

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2:12 am EDT
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I purchase a arch bed from rooms to go . When they came to set up my bed they had the wrong headboard, refuse to set the rest of the bed up without the correct at which time they left all the pieces to the bed on my living room floor and they took the screws with them. I complain about that of course. Had to wait another two weeks for someone to come out...

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3:38 pm EDT
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The power recliner that I purchased does not provide the comfort or fit that was experienced by sitting. In the floor model in the store. It is a challenge to find a recliner that will accommodate my husband who is 6'4" tall. We would not have purchased a product that he was not comfortable in. The recliner delivered to us has a different feel and does NOT...

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5:04 pm EDT
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I have never in my life had such a problem from a national furniture company that screwed up my order and won't take it back. We ordered from a store and they drop shipped it and never once told us nor is it on the receipt that it couldn't be returned. Then get the stinking order right. We have called the store, customers no-service and three times and left...

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9:11 am EDT
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I purchased a tufted day bed back denim, and day bed side denim, twin bunkie board order #9201089, I had a really bad experience the bed was for and elder his 83 years old the delivery persons didn't assambled the bed they just drop it there unassambled I paid for delivery and assamble $79.98 my dad could fall I don't have aby idea how to asamble it so I...

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4:22 pm EDT
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We purchased furniture Monday from Rooms To Go Furniture Store - The Woodlands and it was to be delivered today. The delivery was free as they advertised. Their associate, Michael McMahan, was notified 3 different times when we purchased the furniture that we live in a townhouse and our house is on the second floor. The bottom floor is the entryway and...

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11:41 am EDT

Rooms To Go Couch

I am concerned with the quality of my furniture bough back in 2016. The couch springs are worn out on one side. We are a working family and use our furniture on nights and weekends. There is no way a couch should wear out in 3 1/2 years. The quality of the furniture is below average. Rooms to go refuses to do anything about it and refuses to replace or repair the furniture. The furniture is not of good quality.

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3:33 pm EDT
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Rooms To Go It's been over 90 days and I didn't get a call from this company

I ordered 2 power transformer for 2 chairs
$44.00 eash. Over 90 days ago I sent a money order in along with a parts order sheet. They have not contacted me. I call
Multiple times. They said they would have to get back in touch with me. I requested my money back and I never heard from them since. This is $88 to my lost. If I don't hear from these people in a couple of weeks I will have Channel 2 on your side in the news.

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1:29 pm EDT
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Rooms To Go Delivery of a King Size Bed/Customer Service

Hello,

I am not one who will use her precious time to write to a business about their products or services. In fact, this is my real first-time to ever officially file a complaint against a business.

I placed an order on 02/28 with an ETA of 03/09 and reconsidered my purchase, contact the center on 03/08 to have it cancelled. Only to learn at that point from one of your regional care representative, that I should have called 3 days earlier to avoid penalties. In this circumstances, I will not expect a partial delivery (less the delivery charges of $250). I desperately attempted to inform her that I was not aware of such policy only to be told that it is written in their website. What a disregarding answer! is that required that your customers read your website content prior to purchasing online. Well, that also is news to me!

On the morning of 03/09 sometimes after 9.00 am EST, I initiated a call to the Care Center to see if a delivery was still possible given that the items were already loaded on the truck. The agent left me to believe that messages will reach the distribution and eventually the driver. She even confirmed that the order was not cancelled in the system so a delivery was still possible. I called off work and started expecting the delivery. Uncertain of the timeframe and needing a second validation, I recalled the number few moments later and spoke to another agent who confirmed the communication about a "today" delivery was sent and that I can expect it between 1-5. I was excitedly waiting for the delivery until 4 pm strike, I called again to confirm and was promised a call back which came about an hour later asking me to contact them back to get the delivery rescheduled.

The lack of consideration is unacceptable, the inconvenience calls for some form of compensatory action.

I called again few minutes ago, and got the same regional agent who first put in through my intention to stop the order. She bluntly ignored everything that I had went through yesterday and did not even apologize for any of it. She kept repeating what she had told me when we first spoke on 03/08 as it was the only thing that mattered in my experience.

I am a Rooms-to-go card holder and I am so very disappointed that I don't want to be part of your business anymore. I was also told that there is no manager I could be transferred to voice my frustration? I never heard of anything like that in Corporate America. I was given the generic Internet sales email as a reference. I am hoping that someone with decency and consideration for customers will read my message and follow-up accordingly. I am disappointed at this purchase and deeply regret it. In the meantime, I am already paying bank interest on the $1, 300 charged to my card.

THIS IS NOT FAIR.--

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Update by Beat by Chris
Mar 11, 2020 1:31 pm EDT

PS: Delivery was scheduled for 03/10.

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ManB
US
Oct 11, 2020 11:05 am EDT
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My Fiancee and I went shopping for a kitchen/dining room set that we needed to set up our home. On 8/1/2020 we visited the store #1905 located at 220 Forum Drive, Columbia SC. We were assisted by the store associate Darrell B. he helped us fine the perfect set my Fiancee was crazy about. It consisted of 54' bar table brown chocolate, 2 each barstool swivel, 2 each benches one vanilla the other chocolate and a brown server for a total amount of $1, 571.39 (Order #[protected]). At that time, Darrell put in the order and quoted us a date at the end of October that it would be delivered. I put down $600.00 and was going to pay off the rest by the end of the month. When I came in to pay it off, the store associate told me my delivery date was not October but now Jan 2, 2021. I was hot and my Fiancee was NOT Happy. After calling Darrell back, who never returned my call, and going to the store to see if we could get and earlier delivery date, we were told that Darrell failed to put a date on the initial order. At the time, I requested a full refund. My fiancee wanted to speak with a supervisor, but was told that would change nothing. They refunded my money but no apology was given, even when we confronted the sales clerk, I don't understand how something that I paid for and was ordered in August and was told it would be there at the end of October was changed two additional months. I think that is very bad business, I thought Rooms to Go was a well known and respected business, but don't think much of them now. Stand by your word.

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11:34 am EST
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Placed a service order for a default on the finish of a Kitchen table that was purchased with-in 6 months, on 27 Feb 2020 a service member showed up evaluated the table explained that the table was not repairable and would probably need replacing. The gentleman took photos and said I would hear from Rooms to Go with-in a week. On 6 March I received a call...

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7:32 pm EST
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Rooms To Go Lanzo Leather reclining sofa

Unacceptable customer service. I am not one for writing a review however I am in total shock of the lack of customer service and defective product. We purchased a Lanzo couch set the end of July 2018 it is currently the beginning of March 2020. So less then 2 years ago, a few days ago the motor stopped working in one of the seats on the couch. I contacted customer service and spoke with Jordan Anderson for explained that my warranty had ended a few months prior and he suggested I find a furniture repair store to fix the electrical manufacturer defect in the motor. Considering the couch is not that old and we have purchased other large pieces of furniture from them and are still paying for the quite expensive couch you would think they would value your business and want to fix the issue warranty or not right? They are not willing to fix the part but did remind me I am still responsible for the payments on the broken couch or my credit score will plummet. I did not ask for a new couch or a refund just simply value your customers and fix issues with products that are manufacturer defects for the price of the couch it should work with no issues for several years. Unable to get resolution I made a report with the better business bureau and now this complaint as well. I am just having such a hard time understanding why a company would not want the products they sell to be of quality . Very unhappy and will not purchase anything from them in the future or recommend anyone I know purchase products from them.

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11:08 am EST
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We purchased a bedroom set and it included adjustable bases. A delivery date of 2/12/2020 was provided. They showed up during the timeframe. It was raining. They did not cover my furniture, and the wood was soaked. As they were bringing my furniture in, I kindly asked that they cover it. He asked if I had paper towels to wipe the furniture off myself. They...

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1:37 pm EST
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Rooms to go delivery drivers arrived to my home on extremely rainy day, 13 Feb 2020, to delivery a bed and dresser. The drivers did not have a second pair of shoes or blankets to dry off their shoes before walking on my hardwood floors. The dispatch team was unapologetic and stated the drivers do not have to carry blanket to lie down. I had to refuse the...

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About Rooms To Go

Screenshot Rooms To Go
Rooms To Go is a popular furniture store chain based in the United States. Founded in 1990 by Jeffrey and Morty Seaman, the company offers a wide range of stylish and affordable home furnishings, including living room, dining room, and bedroom sets, as well as home decor and accessories. They are known for their unique "room package" concept, which allows customers to purchase complete, coordinated room sets at competitive prices.

Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.

The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.

Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

Overview of Rooms To Go complaint handling

Rooms To Go reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Service after the sale. was posted on Oct 27, 2024. The latest complaint Love seat was resolved on Sep 28, 2024. Rooms To Go has an average consumer rating of 4 stars from 981 reviews. Rooms To Go has resolved 706 complaints.
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
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    Confidence score
    Internet Sales
    +1 (800) 766-6786
    +1 (800) 766-6786
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    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

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