Ruby Tuesday
Reviews and Complaints

Service: we had to wave a waitress down to have someone take our drink order, after 22 minutes. We ordered our food at the same time and that took 46 minutes to get our food. The ribs were luke warm and extremely spicey for just bbq sauce. My potato was cold, the butter could not even melt. Green beans were cold. My grandson's corn dogs were not even luke warm.

The restaurant was not even busy., maybe 5-7 tables occupied at best

I was at the OAI on 7/20/2016 at the Ruby Tue with my twelve year old son. Our flight was leaving at 9:30pm and I was just stopping by to grab my son something to eat and me a drink. When I sat down at the bar the waitress Thomas said, " we close at 9pm and it is 9:02pm so you can not order food, but I will make you a drink." I said okay I would like a frozen Margarita with Patron. Donald Trumph was playing on the television at the bar. Their were two Caucasian women sitting on each side of me at the bar. I saw that Thomas was making a house Margarita, so I stated excuse me sir I ask you for a frozen Margarita. Then Thomas stated you can not add patron to a frozen Margarita. At that same time the lady to my left stated, "what did she say about Trumph?" I said, I did not say anything about Trumph. Then I saw Thomas throw my glass in the sink and sucked his teeth. I said so you are not going to make my drink and he ignored me.

Then I got up from the bar to look for the manager. I saw David the manager there at the time. I informed him how Thomas threw my glass in the sink and refused to serve me a drink as he continued to serve all of the other Caucasian women that were sitting at the bar. David walk over to the bar and told Thomas to make me a drink and he refused again. There was another waitress behind the bar Roberto and he made me a drink. As I set there drinking my drink I was attacked by Thomas and the other customers sitting at the bar. Thomas begin to call me stupid and ignorant as he egged on the customers to join in with this disrespect. All while my twelve year old son was watching. I told the customers and Thomas that all I wanted to do was to enjoy my drink, so please leave me alone. One of the customers got out of her seat and walked up to me and pointed to a tattoo on my arm of Jesus and said, "what would Jesus do B?' I told the lady to please get away from me. Instead of Thomas trying to diffuse the situation he started to laugh egging her on. She continued to call me out of my named and talked about the braids that was in my hair. Then I begin to speak louder telling the lady to get away from me and the Thomas stated you do not need to talk to my customers.

I was so scared because I though my son and I was in danger. I have never been discriminated against before in my life. I hear about it and see it on TV but never would I have imagine that this would happen to me and my child at the Orlando International airport. I was humiliated, victimized, disrespected, be little, patronized and I felt I was in a unsafe environment. This should not have happened in a public restaurant inside of the Orlando International Airport.

Let me start this off with I am always at this restaurant every week sometimes multiple times a week. The female hostess (the new one) is rude, she dresses like she is in the club, and she makes not only myself but all the other customers really uncomfortable. There is a waitress and waiter (Peggie & Brian) I've had them several times I love them to death. They makes me feel welcomed, they're polite, and overall they are awesome. There is this bartender (katie) she also make me feel like I'm welcomed. I love how she will presents herself at work and overall she makes me want to sit at the bar. There is a host (Ryan) he is always so welcoming and every time I walk through those doors he is always there to greet me with a smile, asks how I am and he is so polite. I love him. The manager (Sean) is awesome if it wasn't for him I don't think this restaurant would be as good as it is now. He has the up most respect for the restaurant and the people that work there. Other than the one female hostess, I wanted the other people I have mentioned to be recognized for all the hard work and dedication they put into what they do.

I am getting so angry about the Ruby Tuesday situation I am in. I've worked for that company 4 years on and off and they have the nerve to fire me after calling in on Father's Day. After all the over time with no breaks, after all the doubles back to back, 4 days in a row open to close, after me working nights when my husband asked me not to, after doing all the extra work and responsibilities because they were short staffed for weeks, and now they get enough staff in and a new manager, they think, oh well I don't need you anymore because you called in on Father's Day (which is a terrible day for me because of my dad). This was on Father's Day they fired me. And I had a cover for my shift but now all of a sudden they change the rules and can't have a double bar tender?!?! And I reminded her of all the double bars that I have done, but NO, they don't care. And they let me go. So I've been in the process of getting another job, (background check, drug test, application process) and I put on my application my dates I worked for Ruby Tuesday. ON AND OFF since 2012. And Hire Right calls Ruby Tuesday and they have the NERVE to tell them I only worked there since last year and that was it. So my background is behind because of their mistake. I have never been so treated unfairly until the new manager came in. EVER. Made me look like a liar to my new job in the healthcare field I went to college for. I have NEVER BEEN SO PISSED about how a job has treated me. I texted my manager about getting my clock in hours so I can take them to corporate and show them all the over time I did WITHOUT BREAKS, most days, and all she would say is I can't do it, you'll have to ask "so and so" (the other manager) and I said why can't you do it, and she comes up with all these excuses of why she can't do it. And I try to get ahold of the other manager and he doesn't text or call me back. THATS NOT GOOD SERVICE. and I've tried contacting corporate and it's impossible to get through to anyone. I'm calling an attorney today. I'm through with it. i wanted to keep my job and Ruby Tuesday, even tho I had another job lined up before I got "let go". I loved my job at Ruby Tuesday. I loved my general manager, I loved the people I worked with. I'm so upset about the whole thing. I've been treated so unfairly. The manager has her favorites she brings stuff to work for and goes out with after work and all the above. I also am pregnant and just announced my pregnancy and my second job to her a week before. I spoke with them about going down to one or two days a week and they agreed. But I also believed they fired me because of the bitterness towards my new job because I was such a good employee. Always loyal and always doing more than expected.

Manager is Carole at the Sycamore View Location.

General Manager Mike Simpson was a great manager to me, but he has not even contacted me like I thought he would have.

ordered crab cakes they came out as 2 patties 1/2 inch thick and 2 1/2 inches round for the price it was a rip off, also ask for a creaser salad rather than the salad bar which came with it, which they charged me a dollar extra and it came out on a plate 3 inches by 6 inches, I don't mind paying for a good meal but when I order a meal that is what I expect not an appatiser portion at a meal price.

My family and I decided to eat at Ruby Tuesday after a long day of shopping. All was well, service was excellent but the food was not up to par. We asked to speak to a manager to give feedback and our server went to get one. The manager ( Deborah) came to our table and right away we felt like were being annoying to her. She had this disgust look on her face. She ended up stating that she was not giving us free meals but would give us desert. We told her that's not what we want, we just wanted to give you feedback. She said "okay thanks". I've worked in the food industry and once was a GM before. I know customers can be annoying but you always have a smile on your face, its the job! Deborah was not nice at all! Our server was very friendly and apologized plenty of times. But to have a manager look down at you and make you feel like you came just for free food is sad. After she left our table I could hear her talk to other employees about us as she kept saying "Other managers might like giving free ### away but not me. They can go themselves". This is not professionalism and not a way for a manager to act.

When I walked in the door a strong oder over powered the atmosphere. I'm sure it was from the carpet
We stayed because my husband wanted a burger. I sprayed air freshner because I was getting nauseated. I ordered tea it was old and starting to sour. I exchanged it for lemonade with grenadine because what my husband had was to tart . My husband ordered a burger with the add on $2.99 salad. I told the server I didn't want anything I would have a couple bitespecially of his salad. The sever then told me that if he saw me eating any of the salad he would charge me for a Salad bar . I told him but the salad is paid for. He said well you can't eat any of it and I will charge you if I see you. I visit RT in Alexandria, LA and I have never been told this. I asked for a to go cup he said all they had was kiddie cups. This is the worst one I have ever been to. We were there MAY 23 2016 around 2pm. We sat to the right when you walk in. If this policy is correct I thinkle it be revised. But the restarant need to be cleaned.

On May 19, 2016, we arrived at Ruby Tuesday at about 8:45 p.m. (Now this was my daughter's graduation night) a party of 12. Cynthia (the manager) told me it would be a 45 minutes to an hour wait, so we waited about this time it was 9:45 or 9:50 p.m. When we got a sit. The waitress/hostess came an got our order for the drink but four of my party hadn't arrived yet, she bought our drinks out but no silverware, once my other four party came they placed their order for mixed drinks once they got only one, it wasn't right and by the time the shift manager came to the table and I explained it to him and he told us the bar was closed now, but we explained to him when we place our order the bar wasn't closed and it wasn't our fault that the drinks wasn't right, now take it in mind the restaurant was filled with customers. Now about thirty minutes later the waitress/hostess came and took our order, we (8) of us didn't get our order until about 11:10 p.m. Three was wrong, had to go back when we got it back all of it was cold except one of the order, the other four never did get their order and by this time I was so upset we paid for the ticket. I feel we should be reimbursed on half of this ticket the total was $123.00. I'm sure Lance (shift manager) would know exactly who we was.

5/13/2016, made by 1at purchase to Ruby Tuesday in Willingboro NJ. I actually had a coupon for BOGO free entree. I figure i get my hubsand and I dinner before I go home. Kids menu looked convincing also. Services was speedy and friendly. When I got home l, well that another story. We open 2 boxes of burnt mini cheeseburgers with about 12 French fries. My kids were upset becAuse they were not eatable. On the other hand I order Talipia, baked potato with brocolli. That potatoe was extra hard. Fish was ok. Either way i didny eat the dish. My hubby dish consist of steak, potatoe and fries. Only thing he ate was steak. Sad to say 1at experience and last with ruby tuesday

On Sat., May 7, 2016 our family made a reservation for a table of 10 plus a child's seat for 4 P.M. on Sunday, May 8th (Mother's Day). When we arrived we were taken back to a table of 6 and another table for 4. Since our backs were to the 6 person table we asked to be pushed together. We were told this was against fire hazard rules of only 10 to a table. We asked if we could move to a booth across from the other table and then when we moved the child's seat to the end of the table were told this also was against the rules. This child's seat for the 2 yrs. old had no tray. The booth was not large enough to set her between the parents. The mother had to place the seat against the window and turn to hand feed her, meaning she couldn't eat until she fed the child. Obliviously her food was cold by the time she could eat.
What really bothered me was that our family of usually 12 or 13 had eaten at this same restaurant many times( tables pulled together) over the years. The restaurant was not crowded and on the side we were taken only one booth was occupied. When we left they still were not crowded.
Also, our family has eaten at many local restaurants right around this Ruby Tuesday at one table or two pulled together over the past 15 years, and never a problem with or without reservations. My husband and I eat at this Ruby Tuesday's at least once a month and never had any problem.
This situation caused a very disappointing Mother's Day that our family could not eat and socialize together!

On 4/29/16 I went to the restaurant in North Haven with family. The service was not that good and we never got the rolls or whatever they are called but other tables got them. She didn't check on us or make sure we had everything we needed. Then when my steak came it wasn't cooked right and was told I ordered it the wrong way. I wanted medium rare not rare. She gave me a hard time about it so they made another one, which i got to go, was cooked the same way rare so the dog ate it. I am not happy about this. It took me this long cuz I couldn't find the receipt but I have it.
Table 104/1. Chk7293. Gst4 time 5:32pm spent 37.16 then there's 833 Faeish M.
I always enjoy Ruby Tuesday and not sure if I'll go back.
Thank you
Patricia Tiroletto
179 Charter Oak Ave
East Haven CT 06512
[protected]

I work for the Ruby Tuesday's in Spanish fort and nothing is being done about our bartender Katie. Everyday since I've been here she dictates to us servers that she doesn't take tables after 3 well it's not fair to us epically if we are a double close. That means we get sat without a break and feed up with it the mangers won't do anything about it. Even after we have gone to them several times.

My name is Jenifer Williams I was supposed to be hired by the Ruby Tuesdays in Clinton MD. I went in for an interview they said to come back the next day for orientation which i did. When I got there they said they were having computer problems and i would have to come back on Friday. Went back on Friday and the same thing they wanted me to come in on Tuesday but i work my other job and couldn't make it so they said they would call me. I waited a week and called the lady Devon that I talked to said that i woulf be getting a call from Vincent. Vincent never called me so I called him April 30th. He once again said he was going to call me back and I still havent heard from him. That isn't right what the did saying they were going to hire me I went out and bought clothes for the job with money i didnt have. If they weren't going to hire me then they should of just said so. And i would like to be compensated for the items i bought.

A new cook was hired and turns out that he is a drug dealer and is selling cocaine to one of the other chefs and he is doing it on company time and premise. I am getting tired of telling the management team and the response is that they have to see it themselves. All of the other employees see and know that this is going on and nothing is being done about it. I have seen and heard it being done personally. He is making an unsafe work place for everyone else that works there and i am getting tired of working with these conditions.

My family and I visited a Ruby Tuesday on 4/17/2016 in Thomasville, NC after church and received the worst service ever! The waiter was very friendly, but spent most of her time talking and huddling with her co-works. After receiving our drinks, I noticed it was a BUG in my daughters tea. I requested the manager to come over to our table to ensure I notified someone in charge. The manger was the worst! She came over and asked “what is the issue it’s almost time for her to go”. I informed her that my daughter has a BUG in her tea. She stated that she would provide our entire table with new drinks considering we all ordered tea. After finally getting settled and my daughter freaking out because she almost drunk a bug, our food finally came. Once the food came we had another issue-it was cold! Not only was it cold my husband’s chicken was undercook and my shrimp was extremely burnt. I notified the manager again! She had the staff remake our food and charged us for the entire meal including the drinks! I asked if we would be accommodated considering all the issues we had and she said NO because her staff fixed the issue. This was very poor service! I'm a long-term customer of Ruby Tuesday, but not after this incident.

Today, Sunday 4/17 around 2:30, my daughter and I ate lunch at the Ruby Tuesday, 7209, in Biddeford in Maine. The number on my receipt is, chk 4845.

Upon arriving I told the waitress I had a dairy allergy. She gave me the allergy menu and said we take allergies seriously. I told her it was great to have the menu broke down this way for people with allergies. I ordered the baby half back barbecue ribs with broccoli and zucchini, all of which was on the milk menu.

When the meal arrived the waitress, Chrissy (1047), said the broccoli was cooked in a garlic butter sauce and she didn't know if I was allergic to milk or all dairy. I said I couldn't eat that if it had butter that I am like I said allergic to all dairy. Then she said, "No I said it doesn't have butter." This did not make sense to me so I didn't eat the broccoli just to be safe. I double checked to see what my daughter heard and she heard that it did have butter then she heard her switch the story to no. I did eat some of the zucchini. My mouth and lips began to feel weird.

We left the restaurant and my symptoms began to get worse. I was an hour and half away from home but called back to the restaurant while I was driving. I asked to speak with the manager, who was gruff and rude until her understood the above story. It was during this conversation that I asked if the zucchini was cooked the same way and he said yes. Apparently, if it is on the menu it still needs to be communicated to the cook and cooked differently. The manager said that they cook with margarine. I informed him that margarine contains milk. He said he was glad that my reaction was not bad and he would talk to the waitress.

My reaction became worse over time and took nearly 5 ½ hours to go away. But the issue is that the waitress lied and changed her story about how the broccoli was cooked even though she clearly knew about my dairy food allergy. The manager never offered to credit my meal. Had an anaphylaxis reaction happened due to this negligent behavior I could have died but did lose an evening's worth of work.

Our service as a whole was very slow, taking an hour and half because she never returned to the table regularly and never brought water we asked for. Our server complained about her job and what she is asked to do, to us and those sitting near us.

I am horrified about our visit. I want some restitution.

I can be reached at [protected]@gmail.com

First the waitress forgot to give us untensils, she also forgot to take back the menus. The food was taking a while and I noticed others getting theirs who came after we did. She eventually came over and asked if anyone brought us our food. Really? She then left to check but took forever to return and when she came back still no food just reasons why we had none. We spent an hour in this place and ate the salad bar but we could take no more and got up to leave. The waitress was talking to another lady as we told her we were leaving. The other lady apologized and said if we waited a second she would see what happened because our waitress had put the order in twice. What? You offer us nothing but more time to wait! Really, she explained that our waitress was new but that was not our fault! She gave us no reason to stay so we left. Maybe a discount or a free meal for all the inconvenience would have been nice. No more Rubies for me. SMH

I was there with a family of 9 on [protected].
I ordered cheese fries and coffee. the first cup of coffee was very luke warm. took waitress forever to come back to see who needed refills, my neice wanted a refil of chocolate milk, and waitress said there is no refills on milk, have to charge full price for second cup.i had to wait 15 minutes for second cup of coffee which was bitter, and awfull. the chees fries loked like it was covered in burnt vomit, worse food I ever had. and the prices they charge on the menu, makes you wonder how they stay in business.

We were eating last week at the Ruby Tuesday's in Hot Springs, our server was very nice she did everything she could to make us happy. My husband sent his double decker chicken back because it was still raw in the middle. The server wasn't around so the hostess took care of it. We never seen the manager, until we were done with our meal. Our server did a great job, but something must have happen because my husband went to our server to let her know we were ready to pay. Seemed like 20mins later another server came over and said she would be taking care of us for Now on. As we were leaving we noticed our server standing at the bar, I'm guessing the lady in the regular clothes was the manager, she was very rude towards the server and was yelling and calling our original server dumb. Very uncalled for our server was excellent but I feel like the manager was out of line. We will be back because we did have great service even though our food wasnt cooked.