Shopee
Reviews and Complaints

It tooks more than 10 days to send tge parcel from Selangor to KL. I had filed return and refund but system cancelled and I had to file for the second time. I even contacted the live chat agent but tgey asked me to wait for it and suddenly the parcel mentioned it was delivered since I had not receive it. At last I had to go to the storage hub to check and the manager in charge told me it was their internal problem and the parcel is still at the storage hub. Why I can check the issue and yours delivery team and customer service didn't help me? What is the purpose for me to pay for the rm60++ delivery charges and yet I had to go to the hub to check and carried by myself?

Yours dispute agent need me to respond within 2 days but they even didn't respond to my request in prompt action and threatened me to reply within 2 days to avoid the cancellation of return?

7/1/2021, I post items to my shopee buyer. Today already 9/2/2021, and she havent receive her thing. Where is the parcel? Why the parcel is stuck at warehouse for almost one month?! It is very irresponsible for your management. Because the refund I have to pay because of your j&t service. You as a courier service should ensure your customer door step. I called your management at sarawak so many times but no answer. I really hope you reply as fast as possible for the whereabout of the parcel. I am sending the prove of shopee tracking. Thank you. Reply at my email.
[protected]@gmail.com

Come to pick up the item, 2 days in a row but the staff in charge keep told that the item didn't unpack from the sacks yet and told me that tomorrow I can't pick up my parcel or they can send to me. So the second day, there is no update parcel out for delivery. So, I decided to pick up it myself and the reason on the second day was too many parcels to find mine. That staff also said will send the parcel today but already 9:00 pm and I didn't receive my parcel as told. I come to your hub to take the parcel myself but your staff did this to me. I am very disappointed!

I still have money left on my shopee account and my account was banned. I dont even know what my violation is. Please provide me with assistance with my account. Explain to me what my violation and help me recover my account. Is there a way to recover my account?

kindly check this persons profile if he is really 1 of your courier team, because he is using shoppe express as he is driver courier using a suzuki 150cc yellow color but dont have any tag or logo even id and uniform of shoppe express but he still accepting and deliver parcel as 1 of your own...
VHINZZE BALAJADIAH currently living in blk10 lot11 miape apartment rd.29 congress vill. bagumbong caloocan city...
i am concern about those loyal customers of shopee express to become 1 of those victim ...more 1week now since he started doing this...

Your agents are messing up my account. So much for data privacy, some of your agents can search and check my account and make a mess with it. I know because it's obvious on the series of issues on my account. While I know my spouse, nephew, and niece's account has no issue. So it's obvious one of your agents has a grudge on me. I hope that you pay attention to this and make your business elsewhere.
I'm your big spender customer, looking at my purchase history.
And on average, I spent 200 USD on Shopee. Last month I spent 1k USD on Shopee.
If this continues, I'll do my business elsewhere.
I'm giving you 1 week to resolve this. And if not resolve, say goodbye.

The parcel is at delivery hub for days. I don't know what happens there. I hope my parcel is not missing. It was already in Shah Alam but then it goes to Batu Caves. The adress is in Shah Alam. I just don't understand.

Actually, I ordered an iPhone 7+ worth 15, 000 but when it came to my home by courier I opened the box and there was no mobile in that box. The box was empty and I have proof of that as I made a video while unboxing the box.
And the seller told he had put the mobile in the box and then delivered it

I show the proof to seller and Shopee then also Shopee is saying that they will not give my money back.
Please help me in getting my money back as I am a student and I gathered that money from my savings to gift my mother.
I really need that money back as due to this pandemic my father lost his job and now there is no source of income.
Please help me out. I went to the police station and filed a complaint against Shopee but no response. You are my last hope. Please save me 🥺🥺🙏🙏.

Placed order Dec. 28, app said I will receive my order the latest would be Jan.6 (9days from day I ordered). The movement was so slow from their Paranaque delivery hub to QC Hub... But just to cut the story short. The day came, Jan. 6, guess what? No order came. Chatted with customer service and was promised that I will get my parcel the next day and that they will expedite it since its past delivery date. But then again, no parcel came. I contacted shopee several times 5x via chat at 4x via phone but they all promised the same thing... they will expedite. Did they for real? 14days from date of order and 5 days from delivery date? Still no movement... How frustrating. They dont value customers, they dont value your business. Shopee express is the worst delivery service provider ever. Until now am waiting for the delivery or are they waiting for me to just cancel? Will I receive the product in good condition.. That is also a big question. If we cant trust them with their time commitment, say what with them handling your parcels. Greatly unhappy with their service.

I tried to contact Shopee re my parcels, The DC received the parcels 4 days ago, no movement, and is already behind the schedule for delivery. No movement or whatsoever on the status. The first chat agent, ended the chat session, even tho we are not yet done. The next chat agent told me it will be delivered within the day. Guess what, didn't happen.
I call the day after, I was advised to wait within 72 hours for updates! 72 hours!
I spoke with different representatives trying to get a real solution, no one, as in on one, can contact their logistics or hub. I tried to reach for a supervisor, I was advised to wait for 24-48 hours after my call.
I received a call from a supervisor. I was told my original ticket was not coordinated with their logistics that's why it was not processed.
They will submit another form and will be another wait time.
It was a hell of an experience. I'm still frustrated and angry as I send this complaint.
Shopee will never help you with your delayed parcels and no way to call their DC!

I have voucher discount for shopee worth 1000 philippine peso, I have not used the voucher yet but when I input it into the voucher field it says it has been used already. Contacted shopee but they said it has heen used I they will not reactivate it or I gues someone fron their customer service used it already.

I bought a telcast tablet, unfortunately could not to turn on. Tried contacting and discussing with seller, it appeared language barrier as they don't even understand my statement of concern. They insisted that i should bear the return shipping cost which contradicted with shopee return process. Shopee's agents are not helpful either where they conveniently replied that buyer is in contact with seller without knowing the background of the issue.

I ordered 232 pcs small size of Pampers last 12/12/2020, 232 pcs. But I received the wrong size last 12/22/2020. I returned the wrong item thru j&t last 12/23/2020. I contacted both shopee and pampers. However my concern was not taken seriously until all messed up. Shopee wounnt refund me. Seller is unresponsice to shopee for manual refund. Help me to get my refund. Attached here is the waybill of the return package.

I am planning to order using shoppee voucher and shoppee pay but I am residing in a different location. I updated the address before anything else. I placed an order after a thorough checking of the discounts, the items and the vouchers from each store. I used the shoppee voucher I had which worth 1000Php but I noticed that it will be delivered from my old address. Without hesitation, I cancelled the order and didn't received any disclaimer or prompt that I won't be able to use the shoppee voucher anymore. I chatted with them the same day hoping that they can reinstate the order, reactivate the voucher or compensate the same amount but they disconnected me several times via chat. I am dissapointed at the same time frustrated that I can't use a shoppee voucher worth 1000Php

Nagtanong ako kung pwede ipostponed order ko dahil uwi kami ng province kasi ginamitan ko ng shopee coins yun, at kung pupwede e january na ideliver ang reply naman sakin is no worries daw at ngayon dumating deliver ko at i-order ko nlng daw at di ko na daw marefund shopee coins na ginamit ko . Ang akin lng sana umpisa palang dinirecha nila ako na di pwede o wala silang magagawa para ipostponed ung delivery di yung rereplyan ka nila ng no worries pra lng matapos agad convo nila sayo. Mga paasa bwisit

Customer support doesn't read the complaints of it's users. I have gotten and sent 8 emails telling them the problem. All I get are copy and paste answers all telling me to do the same thing that doesn't work.

I'm unable to get into my account and Shopee hasn't read a word I sent. I have begged them over and over to please read or get somebody that can read. But they just won't read my complaint.

It seems they are going the way of PayPal and other dying companies that just don't care about their customers.

Hi, 2 days ago I received a message from shopee that I won a cash prize. I immediately open the message and filled in the form. But upon submitting the form I got an error. To seek help, I send message to shopee chat box for live agent support. I talked to one of shopee agent, and informed her about my concern. She immediately check my concern and after a minute who informed me that the message I got is an error from system. And said I didnt win. I would like to ask help, what will I do about this? As the error is not in my side. But in the shopee itself. I believe I still won regardless if the message sent to me is an error. Please help me.

Date of incident: 10/12/2020, Thursday

Time of incident: 3.29pm

Number of delivery guy (who called me): +60 10 405 8211
J&T Express ID: 624033390297

Order number: 2011299S9UWQ4P

Full description of the incident: I received a call while at work today that the order I had place (Order ID: 2011299S9UWQ4P) is being delivered and the delivery guy (Dispatched by J&T PJS EXPRESS - PART TIME) was waiting at the guard house of my condominium. I had instructed him to head to the lobby of my block (which is the stated address of the delivery) and I will instruct my wife to come down to the block lobby to collect the items. The guard house is a considerable distance from my block and my 4 kids (ages 4 to 8) were at home with my wife. However, the delivery guy had replied over the call that he was going to wait at the guard house and not head to my block (again, the delivery address stated on the order is my block and not the guard house). I had told him politely that my kids are home and my wife is unable to walk such a long distance to the guard house. Upon which, he start scolding me in vulgarities and replied that it is not his problem, acting in a rowdy and gangsterism manner. The security at the guard house then informs me that he has brought 2 other friends and was picking a fight. I instructed my condo security to chase them away and not allow them into the condo as I feared for the safety of my wife and kids. My item was not delivered and this has promptly affected my work (which I was in the middle in) and now I am fearful of what may happen to my wife and kids given the nature and actions of the delivery guy (as he has my full address in his records).

Desirable resolution: Please ensure that my order is delivered promptly within the week as it has already been delayed and that I receive a full apology for the actions and words of the delivery guy who had given me such an extremely unpleasant and disappointing experience. I would like a full refund on my shipping costs given the situation I've had to face and urge SHOPEE to thoroughly screen the delivery services you use henceforth. Such an experience is not acceptable at all.

Date of Incident : Nov 25 2020
Expected Resolution : Refund

From Nov 26th and still ongoing I have asking for Shopee.ph to validate an order and account number but the escalation team that was assigned to my case never ever contacted me and give the pertinent info i needed for Gcash to reverse the payment for the grace period they had in place. because of their lapse transaction completed thus money got transferred to scammer personal account.

Their agent kept giving that because it was outside their payment platform excuse. Why then did they add these other options to pay in the 1st place. This seller was found on their platform and since I was the one who already found away to resolve it amicably instead on helping me they dropped the ball on the situation and it seems made the completion of the scam possible.

I have yet still get a response from their legal team with the way things are I am filing a police report and also have to file with NBI cybercrime division.

I hope this board helps me in anyway to get back my money especially these hard times of pandemic.

Should you need to contact me my email [protected]@gmail.com

Hi There, can you please expedite the delivery of this parcel? Parcel picked up on 2 December and there is no delivery attempt since 2 December at Shah Alam DC

Pickup date: 2/12/2020
Tracking no: SPXMY00460963704C