SingTel
Reviews and Complaints

I am a SingTel Customer for more than 20 years. Singtel customer service used to be very efficient. However, I’m not sure why it has become extremely lousy recently.

I have sign up a new broadband recently in March 2022 but due to some reason, in the SingTel system it was not able to assign a installation date that match my schedule. I have to call up the SingTel customer service to help to change the appointment date. I have made a total of 5 calls before and each time there is a long wait for the customer service staff to track back on my case. Finally, on the 5th call, staff Jason manage to arrange the right appt date which was on 20/05/2022 9am to 12pm and I have also receive a confirmation called back from him said that the appointment on 20/05/2022 is confirmed. Today was my appt day and I purposely took leave and waited at home for the service man to come to my place, however no one turn up. I called up SingTel customer service again, and its my 6th call to SingTel customer service. Again its a long waiting on the line for the service staff to track back on my case, she told me that there was no record on my appt for today. I am really upset for the bad service and SingTel don’t even offer a service recovery for their long trusted customer! I am really disappointed with the extremely poor service and have consider to switch to a different provider in further.

I sign up for the above yesterday and received the SIM card on the same. When will you port over the service to my line [protected]. I am not notified. My phone is now on your SIM and there is no service. Can you reply me urgently

It is absolutely unacceptable that I am purchasing a new line, that I am obligated to accept free trials of stuff like RIOTGO+ and I try to cancel via app, the system do not allow. I have to call for help, and GET CHARGED with SGD 10.70 to end this ridiculous request. Absolutely disappointing and it is the last service I'll ever have with Singtel. It is my personal mission now to recommend everyone their competitor. Not to mention that I'll never purchase a Riot game in my life.

Terrible way of treating a customer.

i bought a roaming data plan on May 10 for my hp no [protected] before departing for Hanoi, Vietnam. upon arrival at Hanoi, i discovered that the plan cannot be used as it indicated "3G" all these while.

i have no access to network data for two days now and it has caused great inconvenience to me.

Can you help?

please contact me when rectified.

Hi, SingTel

My Order ID: [protected]

My name is Thiagaraja s/o Shunmugam and my IC: S1464212/I, mobile phone [protected] this is to inform you that my email is not correct sthiagarajashunmugam @gmail.com. Please change to [protected]@gmail.com

And sent my service agreement and bill to this email [protected]@gmail.com and also you can me at my mobile phone [protected]

Please reply

My regard

I recontracted my mobile plan today and received the contract documents via email but I don't understand the contract.

1) the total data that comes with the plan is not stated

2) the amount to pay per month is not stated

I understand that I signed up for the Sim only Plus 55 with a total of 108GB for the first 6 months and 90 GB for the remaining 6 months at a price of $45.

Is this my plan? I am not too sure now.

How can these important figures not be explicitly stated? If there is a basic value and there are additions or subtractions, the final value should be stated clearly.

I strongly urge you to tell your staff to go through and explain every page of the contract before asking the customer to sign. I wasn't shown the pages.

Thank you,

Chay YF

Poor service . Setup box for Singtel TV not delivered at scheduled date and time . No notification .

Date and time of occurrence : 2 Apr 2022 9 am to 12 pm . Called 1688 and was promised to deliver before 2 pm . Not delivered also and no notification by phone .

In Oct 2021, I went down to Woodlands Singtel Outlet to close an account for Home Broadband under my mother's account Christina Sashi ([protected]) and to open a new account under my name Elizabeth Sashi ([protected]). The salesperson noted with the understanding that we are closing my mother's account. Than later he asked if we wanna use her account to convert her prepaid to an official line. We agreed, as he mentioned that her account now will only be her phone line. He asked us to sign an ipad in a form of agreement. My mum signed it, as he verbally told us what we are signing for. He just scrolled the ipad all the way to the bottom for her to sign. Months later, my mum showed me her bills. I was shocked! Clearly the salesperson did a blunder of not closing her account. So now my home have to existing broadband. We went down to enquure, to my horror. The Singtel personel dropped the bomb and said there's nothing they can do about it and told us to continue paying or cancel and pay penalty for my mother's account! How ridiculous can this be? The mistake was done by Singtel Salesperson and we are expected to clear the mess. We told them to cancel the account resulting to an amount of $2300. Which we told them we are not going to pay as it's clearly their fault. Now it bacame our problem. I would like this issues to be settled by their side asap.

Taking a very long route to reach for speaking to a Customer Care Officer, and have waited for a very very long time for he/her to answer to the call, it's really complete waste of my time and it's ridiculous, the service standard has dropped tremendously. Just cannot understand why Singtel can't hire more staffs to give your loyal customer a good service instead of testing your customer patience or chasing away your existing customer to get out of Singtel. Please resume back the quick route to reach up the Customer Service Hot Line with direct access to your Customer Service Rep since that is supposed a Hot Line not wasting time line!

1) Internet distruption from 0730 to current time (1510) while writing this complaint

2) Call your 1606 - too busy - your call centre put me on Queue

3) Your Technical hotline too hot to handle my call and said will call me back in 1 to 2 hours (since -1230 hour and now 1512 hour - no call yet )

4) Disruption of my company business emails internet service

Please reply to me at [protected]@SINGNET.COM.SG - Leo is my name

Disappointed loyal customer since 2005
Or call me - [protected]

September 21, 2021

Long time customer of Singtel, (A/C [protected]) in August after my main phone contract expired, ported over to Circles life. But unknown to me and not communicated or noted anywhere, my Mobile Share plan tied to my main number was not cancelled and instead converted to a 3 month contract without my agreement or approval or any communication to me.

Both contracts had expired months before, under what basis can Singtel unilaterally agree for me to sign a contract with them and require me to pay contract cancellation charges in total of >$100.
Called the service helpline and they said this was Singtel policy but when asked to find out where this T&C was, they were unable to find and couldn't do anything about it.

Now considering cancelling the rest of my Singtel services rather than deal with such unethical policies.

Since 1 June 2021, I had on many occasions over the past few months complained via online chats that in my account, the bills available for download are 1 month late, i.e. The may bill downloaded will give the April bill instead. In the last message that I received, singtel staff said that I have to clear my pc cache and update the browser version.
1. I had already told the staff that all the required actions had been done, but the issue still persist.
2. If it is truly the cache and/or browser issue, I should have the same issue with all my ebills and estatements. Till date, only singtel's bills have the issue.
3. Since the customer service staff and the technical staff are unable to resolve the simple issue, I had requested on 1 jun 2021 for a call back from a manager. Till date, there is no call from the elusive manager.

If singtel chooses to provide me a bill that is 1 month late, then legally I need not make payment for the "latest bill" as the latest bill was not available. Please confirm and advise.

Request for a call back today, 1.30pm. And John (Pino) called back at 1.33pm. I asked about data add on for 6 months contract. He told me 10gb at $53 plus I got a shock and told him that I was told the price for 5gb at $9.99 and 10gb at $14.95. He keeps saying no and I asked him to check again even online was showing that and he told me the screen was in front of him I was shock and ask him pass to colleagues I will talk to them he said if I were to pass to any of them they will still tell me the same amount. What is he trying to say? I'm lying? I was so angry that I hung up the call and call in again. This time is Zetty answered my call I ask the same thing again 6 months data price she told me it's $14.95 for 6 months contact. And I ask again so to confirm and she said yes. She is so confident and sure about what promo is sing tel having right now. You should have more staffs like Zetty. What is this John doing? Daydreaming? I want an explanation on my really bad experience I'm all along your royal customer, I don't think I deserve all this [censored].
Please check and revert ASAP.

It's been already 3 months I am getting tortured by the poorest and worst mobile and internet connectivity of Singtel. My number is +65-[protected].

I can't even browse Google when I am out. Forget about WhatsApp calls and YouTube browsing. I am being tortured literally paying the entire bill at the end of the month inspite of this poorest network and service. I must say it's the worst. Did a bad decision for opting for Singtel. Please resolve this issue or else I would be forced to change it to other network ASAP. Can't take this torture anymore.

Regards,
Bhabesh Senapati
[protected]@gmail.com
[protected]

Hello,
I had applied Singtel home Internet relocation to my new place one month ago. I got the time slot for relocation on 29/06/2021 (3 pm to 6 pm). No engineer showed up or called me until 4:00 PM. I called Singtel general hot line and I was told to wait and engineer will call me any time soon. I called Singtel hotline around 5 45 PM as no update/call from Singtel. I was told my appointment for relocation was canceled and help desk does not what is happening. Relocation team will call me and arrange the new appointment. 😥 I was told that she is not sure what time relocation team will call me back. I am working from home and my house does not have Internet. 😥

Last Dec I put up a Fibre Home (Acct no : [protected]) relocation services (from #01-29 Lake Grande to #03-17 Sunrise Gardens) which including my Singnet Email account ([protected]@singnet.com.sg). I was told this will take 4-6 weeks before my Singnet email can be used again. I am o.k. with this despite not acceptable to normal service standard.

Today 18th Mar, after ~ 3 months, my Singnet email still not working. I called 1688 on 16th Mar ~9 a.m. for almost 45mins (attended by customer service personal : Bella). She not able to solve the issue and supposed to call me back for update next day 17th Mar but did not. I called 1688 again on 18th Mar and attended by another customer service personal and wasted another ~30 mins with no solution to my issue. Finally, Bella called me in the mid of the 1688 call and informed that she will call me back on 22th Mar for update.

Now I understand why people are switching away from Singtel if they have the choice.

To cut long story short, please fix my Singnet Email issue and do not keep on pushing around and wasting my time.

I have been put on hold for the above for 50 mins and no one is able to help me on this.

I have called in 1688 to enquire on "one number " service as the website does not provide sufficient information. After much waiting, it was confirmed with the Home team that I can proceed to register for this service with my current mobile number. When transferred to the mobile team, they do not know what to do and it seems like they do not know what "one number" is.

It is really frustrating. No one from 1688 seems to know what "one number" service is and I have to be put on hold for 50 mins. After 50 mins, I was told that I need a home line to register for "one number" service. I was told by the Home team I can use my current mobile line to register!

I requested earlier from Home team to have someone to return a call to me as I have sensed that they are helpless and do not have knowledge on the service that I was requesting. I was told there is no call back service available.

Now this mobile team is telling me that they will get in touch with their duty manager and give me a return call. Didn't the Home team mention that there is no return call service? Why put me on hold for 50 mins and going round and round between Hone team and mobile team?

My sim card didn't work properly when am using YouTube it's buffering but my data is loosing without use how it's possible and some times my data speed is reduced to 0.03 kbps it's too bad while using YouTube or browsing something and it's really makes me hurt and to broke my phone also I before use starhub it's working good but now I don't using it am likely to continuing our one, but now see it makes me impact anger how I manage this kind of problems it's not good to continuing our relationship so am begging u to solve my or otherwise say something, or better than that I Change to another network sorry if I talk any wrong

Hi,
I think I have enough going through with customer service through WhatsApp regarding of my terminated homeline account that was many back years and was shock that has an outstanding balance of $1, 514.35.
Since June 2020, I got this news when I was in one of your singtel shop, and the staff said they can't do anything and suggest me to contact the billing department after that billing department suggested me to reach out to the finance department.
And by going through WhatsApp, the staffs have been going round and round with me saying they can't retrieve as it has been many years ago and they will investigate it. But, they keep saying the relevant teams can't retrieve and said will investigate again. And sometime didn't even get back to me unless I asked what is the update. And some of your staff even have the face to ask me to go settle this amount. When I didn't even know how this amount came out, especially when I just have only a homline services back then.
Now I think my patience has hit the limit, since June till now the problem has been going round and round, since singtel you guys can't find the cause if the outstanding amount, please have a solution to it. But not the solution of asking to pay and settle this ridiculous amount that I didn't know about it at all. Thanks

Dear all

Your service are dam lousy . FYI I had been contacting pop station 1605 for the fault of the locker and as me to wait for sms after change but in the end received sms . Same locker thought already repair or reset but try again cannot open . Call again and say this item already been collected .ask the operator to double check 3-4time and told me that collected on 17 oct as me to call Singtel . I'm so angry that I make another call to 1605 and this time is another operator picking up the call, I give them the tracking again and was told that item was still there and locker not yet been change . Ask me to wait again. I call Singtel, Singtel operator ask me to check with POP station again I really don't under they can just push the case away after signing the contract . I sign contract with Singtel yet the wanted to find out with pop station this is thier service . I am not signing the contract with pop station right ? What a lousy service.