SingTel
Reviews and Complaints

Singtel screwed up my phone delivery, screwed up my mobile service transfer and then billed me for items that I did not incur.

When I called to question them, they tried to blame me for misunderstanding their communications. I have written proof of their dishonesty.

It is terribly difficult to resolve issues with them. They put many impediments in my way. For example, it takes ages to get through their phone line to speak with customer service. And when their customer service said they will check and get back to me, they do not follow up. Their customer service supervisor just throws scripted lines back at you without any interest in resolving your problem.

Google "Singtel complaints" and see for yourselves how many angry customers they have online.

It is very tiring having to deal with this incompetent and dishonest company.

Singtel has been the only provider I use since 1995. Each time when i need a phone replacement, the service counter would be helpful from sale to transfer of data to new phone. This time round, the Singtel officers are unable to do it for me, citing their company's regulations on PDPA . That leaves me stunned and helpless. Has Singtel not reviewed that there would be many such customers who rely more than just receiving a new handset? There are ways around PDPA like written indemnity, waiver etc. Hi Singtel, don't forget those who are not savvy.

My company has been told that the lead-in pipe for fibre installation in our landed property has been blocked and needs to be rectified before the cables can be laid. This on site survey was done in Oct 2018 and we have yet to get any updates as to when we will be getting the upgrade done. As of now, we have no internet access and this is causing a lot of inconvenience to the company. We have contacted Singtel many times through phone calls and have spoken to many different Singtel personnel but have yet to receive any constructive reply from anyone of them. We were told that the respective party will get back to us but we never receive any call back from Singtel.

Hi SingTel.
This is my 2nd time in a row receiving a wrong bill for account [protected].
After I have complained about the 1st incident, the operator agreed it was a mistake. And yet now I have received a 2nd bill with wrong billing amount.

I have been with SingTel all my life. But the service lately has been very bad.
Can the senior management look into this immediately.

By the way I done almost a whole day trying to contact someone in SingTel on my 1st incident.

James
Mobile [protected]

Hi, I'm writing because your 1688 customer service couldn't give me an answer! I just realised that under my combo 3 plan, I have been subscribed to Enhance Combo without my consent after I recontracted my mobile a year ago and am charged $6 more every month! I wish to remove this and was told that I am not allowed to. I do not need the unlimited talk time as I hardly use up a quarter of the 300 mins given for the normal combo 3 plan.
What's the point of giving me a 15% discount for Combo 3 and then cunningly add Enhanced Combo without my knowledge? This is daylight robbery! Is this what I get for being a Singtel loyal customer? Pls check Myaccount: [protected] and get back to me ASAP

I am writing to feedback the poor service provided by Singtel.Our internet was disconnected on 20 Jan 2019 stating that we have not paid the bill .on the very same day we paid the pending amount & they told us that by next week Singtel people will call & will fix an appointment . from that day to till date we are struggling to find out why our issue is not yet fixed . Why they are not contacting us ? There had not been any say when I haven't called and asked for atleast providing the timeline but everytime we get a response saying that the issue has been accelated .n due Toh there technical glinch they are not able to give us timelines ! We are very disappointed by the service, if it's not had been contract we would have surely disconnected Singtel connection .

I wrote by email and by your in-phone app service twice to complain that you have switched my service and billed me exorbitantly and unfairly since January. However, once I got through the total-waste-of-time online chatbot, it took 7 hours before someone responded on the chat server, when naturally I wasn't looking at the phone. The call-in phone line (which, by the way, takes forever to find online, and isn't listed on the in-phone app) makes just plain silly comments like "We are experiencing high call volume" - and then claims a wait time of 1/2 an hour! But it cuts me off long before, but not before wasting 20 minutes of my time and frustration.in fact it should be honest and say "We don't care enough about you to staff the phone lines appropriately."

To the point: I have been suddenly and unannounced switched to a sim-only payment service, without my asking, when I was on a plan with 200 minutes of call time and 5 GB of data. Now I am being charged exorbitantly for minutes and data which don't even break the plan rates. And charged triple the plan I was on. I need this adjusted and my money paid back to me. [protected]. Thank you.

Dear Sir
I understand from Singtel staff in my telecon today 9 Feb that the Singtel system shows that I have acknowledged the T and C and my BroadBand contract is now fixed. Let me explain the sequence of events: on 6 Feb during my telecon with singtel I was told that there is a offer for fibre broad band and that I have to register online. after that call I went online but after my first click on selecting the 44.90 option the next page showed the price of 49.90 so I did not proceed further instead I arranged for a call back. On 7 Feb at 1240 Singtel staff called and told her of my problem. The singtel staff told me that I should go ahead to register first and then someone from singtel would call me to complete the formalities. I registered and was waiting for singtel to call me back so that I can get clarifications and then finalise the contract. On 8 Feb I received the agreement from singtel in my inbox and was surprised to note that without my completing the formalities singtel had sent the final contract.
In my previous agreement I was paying much less for my broadband ( SGD 34.95 Per month ) but now I have to pay SGD 44.90 per month. So my question is that why I have to pay SGD 10 more than what I was paying in my previous agreement. I want Singtel to revise this agreement so that I pay the same SGD 34.95 Per Month in my new contract.

Sing-tel singapore posted adds that you can apply new phone line and you need to pay certain amount online. So what happened i paid the stated amount coz its a promo for chinese new year. Then when the collection day come i waited almost an hour at sing-tel bugis then they informed me that i have to pay the deposit which is $800sgd. I don't mind to pay but online it doesn't stated! so that's why its a misleading add.

I called the customer care for clarification about this and keep repeating about this you need to paid the deposit etc they dont get the point that they should include this on the terms and condition.

To my dismay, I am lodging my first ever complaint about Singtel. Today at about 12plus pm, Singtel conveniently decided to cut my line (call barring in and out, network) without prior notice. While I am out on work errands at the industrial estate area, I suddenly could not send outgoing texts due to termination of network. I was, for your information, on an urgent job matter. I had no form of communication and was stranded. For the first 3 hours, I had to walk around looking for shops to allow me to make phone calls, for someone to save me ie call Singtel. I was told that I owed a sum of $106 and thus, Singtel, one of the biggest telcos in Singapore, decided to cut my line entirely. If you check, my entire family have been using Singtel for the past decades and is this, Singtel's service pledge and standard to loyal customers? If I owed you for my previous bill, is it difficult to send a text reminder? or a courtesy call as per normal standard?
By cutting my line suddenly, you have caused so much inconvenience, and I, being caught off guard, had an extremely frustrated afternoon. I had no means to drive to place using GPS, and alot of ongoing urgent work was held back.
Even after 3 hours, when I managed to get help; we were told that someone would call me to resolve the issue. But, no. No one called me. This is how much you value customer service? I pranced around again to search for another phone to call for help. Once again, customer service just threatened that I have to make payment. Here I remind you, I have NO network to do anything. After this call, I was told that the line will be activated and that I HAVE to make payment before office hours. If not, Singtel will cut my line again.
Threat is part of your service?
Even so, the line was not recovered and we had to call in again.
My question is, do you have to bar incoming calls? How much do I owe you? No one could reach me and i could not reach anyone. Will Singtel be responsible for any mishaps? or lost income? or any losses even?

Dear Sir/Mdm

I would to file a complaint as regards to my encounter with Singtel service provider on 7th & 8th January 2019 respectively. I am the user of mobile [protected]. On the 7/01/19, my mobile line was totally disconnected by Singtel.

When I call Singtel Hotline, after more then 15 minute on the automatic answering machine and finally my call was being answered by one of your Singtel officer,
Ms Sida. When I try to explain to her why was my mobile line being disconnected, she was unreasonable and unable to explains to me why was my mobile line being disconnected despite paying my monthly bill promptly without any late payment.

Later, I was informed that the disconnection due to the main subscriber, Mr Foo Shi Qi has some issue on his outstanding bill with Singtel and therefore, as a subscriber user I was being involved even though I did not owe Singtel any outstanding amount.

Now, my question is, is there a clause that stated service provider has the right and is authorized to disconnect the main sub-subscriber user line without even informing the user before the disconnection take place! When i asked to be reconnected my line back immediately, Ms Sida told me to get Mr. Foo to call Singtel and only he, as a main subscriber can authorized the reconnection.

This whole incident really upset me, and despite asking to be reconnected asap as I was expecting some important call on that day, but my request fell to a deaf ears.

Can I know It's my problem just because I am using Mr. Foo corporate plan to subscribe an additional line to enjoys the privilege from his company?

With my personal account as Singtel subscriber for more then 15 good years, this is the first time that I encounter this bad experience with your service provider.

I will not hesitate to terminate my service with Singtel after this unforgettable experience with your service provider and your insensible officers who lake of handling customer care.

Last but not the lest, I need an explaination from your higher authority to address my case as "why was i be in this situation?"

Thanks & Regards,
Ms Margaret Wu

As last month December is my birthday, i should receive 1GB free data but i did not received it. The CS inform me that it yet to be trigger for month of Dec. I will receive the next cycle of the month. But this month i still did not receive. I was so upset as i have been with singtel for so long and there is no problem at all. Pls look into it .Thk

I am Dharmarajan dhanaraj Nric.no.S2664704E with two Singtel mobile lines account no. [protected] and mio plan account no. [protected] at Blk 290G Bukit Batok st 24 Singapore 656290. I had signed up Singtel broad band services account no. [protected] at 21B Wan Tao ave Singapore 347550 in 2017 for a Friend and eventually transferred to his name on 03 Mar 2018 at com centre. I assumed Singtel customer service officer knows what to do and assumed there was no outstanding amount (normal practice to clear outstanding amounts before transferring) and the account has been transferred properly. I continued to receive bills for account [protected] to my mail and when I called Singtel cso it stopped coming to my mail. But I noticed this account no. [protected] in my Singtel app showing bal amount $447 to be paid and from there started my nightmares with Singtel cso. With numerous times of calling Singtel cso this issue still not resolved. Singtel cso at com centre on 03 Mar 2018 1. Did not check for any outstanding balance is cleared. 2, did not close my account. 3. I assume Instead of transferring my existing account to my friends name, he kept my account open with outstanding amount and opened a new account no.[protected] for my Friend. For the mistake Singtel officer committed I am being penalised which is not justifiable. This out standing amount $447 must be transferred to this account no. [protected]. Not only this but after last conversation with Singtel cso my mobile no. [protected] account no [protected] has been linked with this cancelled account [protected]. Is this the correct business ethics for Singapore's no.1 telecom and national's pride singtel...?

I've had enough having to try contacting your customer service just to get thru that stupid automatic voice replies.
And even after having to get thru and speak to someone, it can't even be resolved uptil today.

You refunded back my late Father's closed accounts with the cheque under his name.
Even clarified with the bank that it's impossible to release the cheque payment to us even though we gave our details.

Informed your customer service, she sent me a letter to fill up and replied back. That was easy UNTIL I KEEP GETTING RETUNRED EMAILS THAT MY EMAILS CANT GO THRU!

Called again and another guy responded to me. He claimed it's working, he asked me to send again and revert back before end of day, which I did. AND THE SAME THING HAPPENED.

Explained to him all the emails I sent bounced back and he willingly checked with their server guy. And comes back telling me I did not send anything and tell me to keep on sending the email.

I had enough of trying to talk sense to your people.
I
THE EMAIL HAS BEEN SENT OUT FOR 6 DIFFERENT TIMES AND DAYS. IF YOUR IT OR SERVER GUY OR THE SERVICE GUY ISN'T GOING TO BE PRODUCTIVE AND DO SOMETHING ABOUT IT THEN YOU PEOPLE ARE JUST HOPELESS.

Keep calling me to just say that you guys don't receive any emails from me, so can't process the refund.

You better get the refund done and settled for before end of this week. I had enough of conversing with your callers and get nothing productive.

My fibre stoped working in 27th Dec and after spending 3 hours with Singtel customer service they decided to send an engineer the next day.

Before the engineer visit I got a sms saying if the fault turns out not to be Singtel's fault then they will charge me for the appointment.

Engineer shows up and says problem is with Opennet and I need to wait for a call from Opennet.

1 day later in the absence of follow up from Singtel or Opennet, i reached out to them again.

They say it will take 4 days for opennet to fix and internet should be working by 31st Dec.

I call them again on 31st but singtel customer care agent has nonidea of my case. I had to remind her about it again but she still had no clue how long it would take to resolve.

At this stage am speaking to singtel to terminate my service for good and move one to someone else.

Very poor customer service and will never go back.

To whom it may concern,

I am writing to feedback the poor service provided by Singtel. I spoke to singtel rep on the 20th December to enquire reg migrating my existing mio tv subscription. After being put on hold for so long, i was infomed that i have to go down to singtel shop instead.
On the 22nd December, i went down to singtel at woodlands CWP shopping centre. A lady attended to me. I could not recall her name however she gv her number instead ([protected]). She said that i have an outstanding on my account ([protected])and i need to clear before she could process my application. In addition, there is an overdue amount a couple of years back (acct # [protected]) which i was required to clear even though i was never i informed about it before. Nevertheless i paid in full both account. I WA her the receipt for both payment and was told that i would receive a call for an appointment 3 days later. 5 days have assed and i have yet to receive any call from Singtel which is totally unacceptable! I was told that my curent mio tv subscription will be disabled at the end of the year as its using the telephone line and the new system is using fibre optics. I hv WA the sales rep and she replied that she will follow up. However no one called till now! I am still paying for anotjer sevice provider for my broadband network which im suppose to terminate but have not done so due to singtel incompetency. I demand an explanation for such lapses.

Hi Sir,

 

I have recently made 2 service with Singtel and realized that I should engaged with other smaller service provider that are more willing to provide a better service.

 

I have gotten a new mobilshare on 21 Nov with your promotion of a J2 Pro. It was not easy to complete the order and till now, I still don't know how can I get the J2 Pro as delivery for the SIM card suppose to be on it was when I still don't get a chance to order the phoneWhen I recontract my fibre line in early November, I have also sign up the ant-virus. However, it never work and when I 1st call, I was promised to receive a fresh email after the service been reactivated. Todate, nothing happen.

 

Then I call today on 12/22/2018, after 1 hrs on the chat, the answer I get is wait and no solution.

I have made payment fod my Oct bill dated 1st Nov 2018 for the amount of $194.05. However I received so many reminders by letter and sms saying I did not make the payment. I have called 1688 numerous time and also email thru [protected]@singtel.com till now nobody have look into this matter and the customer service officer who supposed to get back to me till today never do so. I'm so frustrated and dissapointed with Singtel the treatment that they give me. All the reminders and letters make me feel embarrased towards my children because they reveived the sms too saying I did not pay my bill. I want the higher management to look into this matter seriously and get back to me immediately. Please see attached copy of the payment. Thru Singtel UOB credit card.
Name: Herni Osman
Hp:[protected]
Ac no:[protected]

There was a data roaming erroneous charges of SGD$227.29 even though I have turned off my data & voice roaming via the application on 22 Nov 2018. I have cancelled the 7 days Asia roaming pack before leaving for Japan and it was confirmed by the operator that it would not be charged and yet it was levied.

Subsequently, SGD$12.94, SGD$2.00 & SGD$40.62 are charged as a result of the above.

I have settled the correct charges of SGD$34.43 on my Nov 18 mobile charges on 21st Dec 18 as the bill is supposed to be due on 24 Dec 18. You can imagine how panicky I was. Please reverse all these wrong charges.

Hi singtel,

I have returned the setup box on the 15.07.2018 at singtel shop (causeway point woodlands).
I was told that it will cease on the 22.7.2018 and with that, I will receive a final bill.. But since that, I have been receiving bills for the fibre where I no longer used.

Refer below;
July - $107.85
Aug - $13.23
Sept - $26.57
Oct - $39.80
Nov - $39.80
Dec 7 - reminder letter
Dec 14 - final reminder letter

1st called - oct 30 and spoke to abd danso and he said that he will get back to me and will refund the money if needed to. (so I wait)
2nd called - nov 31 and spoke to syafiq as I received another bill. (called in 1 month later as I don't receive any calls/updates from my first call)
3rd called - dec 11 and spoke to arvin (he said that he will send the email to the singtel shop where I returned the setup box) and I asked him, does he think I will call singtel back? He assured me that I don't have to call back. But unfortunately, I did have to call back for the 4th time as I need to find out what is happening)
4th called - dec 18 and spoke to fid. He claimed that he will need to check on the issue at his end and get back to me the next day between 1-2pm. (called in again as I received a final reminder letter)

Dec 19 morning, I received a call from arvin, as he said that I request for a call back when I called in on dec 18. The problem is I have spoken to a few different ppl but not even a single updates from the customer service side nor any solution. But what I received is, we will check and get back, we will check and get back! That is the only answer I received when I called in every single time! There's no sop at all.

My question here is very simple, why singtel keep on billing me for the service that I no longer use and why is it difficult to solve this issue and I as a consumer have to call in, again and again, to check what is happening? It was mentioned to me that the status of my fibre previously was still active and that is why I keep on receiving the bills. The issue here now is, I no longer use the service and it is very frustrating to keep on calling singtel like a beggar and seek for a solution and update! I don't wish to explain myself again and again…

I called in at 14:45 hrs earlier and spoke to harven, he will get fid to call me back since he was the last person I spoke to yesterday. When u communicate with too many ppl and what you get is we will check and get back to you… and so harven said that he will get another person fid or maybe someone else to call me back in 1-2 hours' time and I did say that I will expect that call latest by 5pm and now while i'm typing I will see if I will receive the call as promised.