Skyscanner
Reviews and Complaints

I quite often travel to Uzbekistan via different airlines, like Uzbek Airlines, Aeroflot, and Turkish Airlines. I usually purchase my ticket via Expedia or other search engines. This summer I decided to buy tickets through Skyscanner which gave me an itinerary through Europe. I was mistaken in my decision.
According to the itinerary, we travel from Washington DC to Zurich, from Zurich to Frankfurt both via Lufthansa, and then from Frankfurt to Tashkent using Uzbek Airlines. Imagine my surprise when I was told at Dulles airport that it is not Lufthansa but United is our carrier and my luggage consisting of 2 suitcases each weighing 20 or more kg will not be transported to Tashkent - our final travel destination because United does not have a luggage transportation agreement with Uzbek Airlines. To the question what will I do now, United agents told me to pick them up in Frankfurt as they could go only up to Frankfurt. They do not have agreement with Uzbek Airlines, so the passengers are responsible themselves for transportation of their luggage to the Uzbek Airlines. Wait….If United does not have an agreement with Uzbek Airlines, why on earth Skyscanner sold tickets to me for more than 2, 000 bucks that didn't state this fact beforehand?
We literally had only one hour to go pick up our luggage after our plane landed in Frankfurt, run to the Uzbek Airline checking booth as we didn't have boarding passes, check in our baggage and then go through the security again and then to the gate. We were exhausted from running all over the airport and lifting our suitcases through escalators hoping to beat the time and make it to our final flight to Tashkent. I almost fell of once off the escalator because I was in frenzy.
We picked up the suitcases and ran to the Uzbek Airlines, there was nobody there as only 30 min left till departure. A lady at the information desk suggested that we go through security with our unchecked baggage if we wanted to catch our flight, which we did. Here we are at the security. Because I had creams, lotions, gels in my suitcase which I purchased for myself and as gifts for my relatives, the security guy went through my suitcase as carefully as possible ignoring my plea to be fast as our plane was about to take off. When the guy finished searching, he pointed that he has to throw away all my creams and lotions -about 15 items! I agreed to that because I was still hoping to make it to the flight. I even rushed my daughter to the flight gate so she could tell Uzbek airlines representatives that they be kind enough to wait for us.
We didn't make it. It was too late for us. We were traumatized of what just has happened. A guy at the desk told us to ask Lufthansa to rebook for us tickets and if we wanted to catch a flight to Tashkent through Russia, we better run to Lufthansa Customer Service as Aeroflot is departing in 2 hours. And again we had to run all over the airport to talk to Lufthansa customer service. Thankfully, an agent from Lufthansa listened to us, understood our situation, and booked for us flights from Russia, but….the next day, because all fights were full already. He wanted to give us the hotel voucher, unfortunately, his manager refused to pay for hotel voucher giving some lame excuse. We were extremely tired to insist on being paid hotel stay also. We made it to outside of the airport and I booked a hotel room for about $100. We spent another $70-$80 on food while staying at the hotel.
The next day we flew through Russia with Aeroflot. When we landed in Tashkent, we went to pick up our luggage. Another surprise: one of our suitcases didn't arrive! It took almost 10 days and multiple trips to the airport to get our suitcase. What did we do without the stuff that were inside the suitcase? Of course, nobody cares. Lufthansa didn't care, United didn't care, Aeroflot didn't care.
You guessed it right, upon returning to the States, my suitcase didn't arrive again because again Uzbek Airlines does not have luggage transporting agreement with United Airlines. Thankfully, it was found within 2 days and delivered to my home unlike in Uzbekistan.

We had pretty bad experience with booking our flight itinerary through Skyscanner. I didn't expect all of these. Who is responsible for all my physical, moral, and financial damage? From running all over the airport in Frankfurt with heavy suitcases, I got a severe back pain which lasted me a week or so. My missed flight shortened our vacation time, I had to pay another $170-$180 for hotel stay, all my lotion and creams that I purchased were thrown away (cost is $200) and we were stressed and traumatized. Who is responsible for selling me tickets that does not cover luggage transportation till the final destination and the layover of only 1 hour in Frankfurt?

Booked ryanair flight from cork to faro mon 16th sept and received no booking confirmation contacted ryanair said booking made but ye seemed to have sent it to a different email address than mind my email is [protected]@gmail.com 3 passengers travelling rose quaid david lee geary and caoimhe geary the seats i booked were 3e 3d 3f on flight my phone number is [protected]

Hello
I booked a return flight with Virgin Atlantic last week and Skyscanner automatically filled the name of the passenger incorrectly. I have since been on the phone to Virgin Atlantic several times and I have been informed that I am unable to change the same and they will not give me any compensation at all. I have since had to cancel the flight and I am at a HUGE loss in my account.
I am really really dissatisfied with this service and I cannot contemplate how this has happened. I was never ever informed that name changes were not possible and going forward, I am having to look into booking exactly the same flights in a different name.
I even had the correct DOB, middle name, etc. So I do not understand how this could have happened.

We have booked flight tickets on 'Happy Easy Go' on 26/08/2019 after being redirected from SkyScanner India; as they were showing cheapest tickets from London to Mumbai on the website for the day 07/11/2019.

They took the payment and didn't issue the ticket; while emailing that they need to charge us double the fare amount to further issue the ticket.

CaseId-[protected]:Trip #[protected]
CaseId-[protected]:Trip #[protected] / Trip #[protected]

THIS IS A TOTAL FRAUD COMPANY AND SHOULD BE BANNED FROM DOING THE BUSINESS AND SKY SCANNER SHOULD NOT LIAISE WITH SUCH FRAUDULENT COMPANY.

Today i have booked one ticket from Chennai to Ahmedabad on Indigo Airline on Happyeasygo website throught skyscanner but that ticket was not possible due to airline sold out which i come to know after 02 hours from that website due to i have called so many times that customer care. i request you to do not include such company in your portal as skyscanner is very good website. my concern is if ticket was not possible due to non availability of seats then they should rejected immediately but they took 02 hours time after that i paid 2500 more amount within 02 hours time for another flight. after 02 hours i called and cancelled that time they given the "fail" status on their website.today i had loss of INR 2500 due to this Happyeasy go. there are so many website which rejected at a time if seat is not available. even this company customer care is also not good at all and not customer friendly.

Regards,
Jayminee Shah
+91-[protected]
jaimini.[protected]@gmail.com

I booked to and fro tickets between Shanghai and Japan via Hutchgo on Aug 17. Their platform on IOS had and still has a glitch that automatically duplicated my input in the space for name. And when I realized the name mistake and asked for full refund of tickets. They said only tax can be refunded and I needed to bear the loss of $289 from cancellation.

It doesn't make sense for customer to suffer the losses from cancellation of flights when it's the agency that got customer name wrong in the first place.

I demand full refund of my tickets of them.

I booked ticket for myself and wife with cancelation option and payed extra but when visa rejected I tried to cancel as I have bought insurance option of ticket but people from budgetair sending email that it is not refundable, what are they a doing this is not acceptable at all why then my ticket condition shows cancellation and change date possible, why I pay big amount if I can not change or cancel my ticket. I personally contacted with airlines and they said we don't have issue with cancellation as still we didn't receive money from budgetair, what is this I personally inform you that my visa has been rejected . I need immediately refund of my money. I accept refund fee which is 250 aed I agree to pay that I read it on your website and my ticket is refundable even status shows that and that is your policy even so why you don't want refund my money?

Hi,

I booked an urgent ticket from Singapore to Delhi last night but via skyscanner but i didn't receive any ticket. Because of medical emergency i had to book another ticket. I tried to reach out the number given over 20 times.
Today morning just before 3 hours of flight i have been sent the ticket. I don't need this ticket. Please refund.
Booking reference: ZT304K

Please reach me out at mohindra.[protected]@gmail.com for further communication.

Dears,
I rent a car for 5 days starting from today till 16th.
The company debited the advance payment from my card, now I'm waiting in the airport and called them, they are saying your reservation is not confirmed, I logged in to their website using a link from they confirmation email, the reservation was confirmed.
I believe they are not a straight and they playing with me.
Finally I took a bus.
Please block this company.

Reservation details:
Recipient: Abdulghafar Ihsanullah

Reservation Nr: B75379321

Invoice Date: 10 Aug 2019, 16:14

Service Provider: Booking Group Ltd

Booked a flight via Skyscanner booking reference PTB183337 via best price travel. Booking was confirmed and received email confirmation. Few hours later received a call from the agency advising booking has been cancelled because my starting point was outside of Australia. I've asked where in their terms and conditions this is written and the agent has fumbled without giving me a clear answer. He has then said an email was sent to me and when I reviewed it the email says the reason for the cancellation is because of dynamic changes in the seat availability. I have called absolute [censored] as they have given me conflicting reasons. When I went back on Skyscanner the same flight is still available however now at an inflated price

Hi,

In March I booked a flight from LBJ to DPS. The flight was booked for 16:10 on the 30th July (i have the booking confirmation if you need it). We arrived at the airport on the 30th to find that the flight never existed and instead we had to board a different flight at 18:35.

This caused lots of problems as we had a car waiting for us in Denpasar which we couldn't contact easily. In order to contact them i had to turn my data on which cost a lot of money.

At first I thought the plane times must have just changed and i didn't receive an email but that wasn't the case. The flight simply never existed.

I'm not happy about this experience at all.

I paid for seat selection, but was not given my selected seats on the flight. The airline could not move me as the flight was full. I selected the middle section as I was with my partner and being in the middle section on the plane we would not be bothered or have to bother another person to get out of our/their seats. I have put in a complaint with the airline and they said they cannot do anything and to contact the agent. Can I please be contacted on how to get my refund of $26.60 for not getting my selected seats. I have attached my boarding passes to show the different seat number and my original invoice is attached

My complaint is not about Skyscanner, but by a travel agent that came up on their website which I ended up booking flights with. I booked flights to two destinations. The first was from Siem Reap to Phnom Penh. Kiwi. Com told me the airline had changed schedule by 4hrs. My daughter arrived at the airport in time for her flight only to be told that there was no schedule change so she had to wait four extra hours for the original flight. I would have forgiven Kiwi this if our second flints with them had gone smooth, but that was not to be.
I had an SMS and an email from Kiwi telling me my flights from Nha Trang to HCM had been changed from the time I booked which was 18:15 to 14:30. The group of 6 of us turned up in time only to be told by Vietnamese Airline staff we were booked in at 20:30. When I contacted Kiwi.com on social media they said it was my fault as I hadn't clicked a button to agree the change. However, the text and email only stated there had been an airline schedule change ( to 14:30) and I was responsible for telling my travelling companions and printed off the new itinerary. Nowhere did it state that I had to confirm this change. With a lot of persuasion three of us managed to get on a flight at 15:30, but my friend and her two young children had to wait at the airport all day until the 20.30 flight. Kiwi had never mentioned a 20:30 flight to us. I contacted Vietnam Airlines ( who we flew with) and they have informed me that we were booked on at 18:15 as I had originally thought and the airline had rescheduled us for 20:30. Kiwi had never told us this - we had never been rescheduled for 14:30 as told by Kiwi. They are clearly totally wrong and although we all eventually got to our final destination it totally ruined the last day of our holiday. I wouldn't feel so annoyed if Kiwi admitted their mistake instead of trying to put the blame on us. I used them as they seemed to have good reviews on Trust Pilot and also because Skyscanner appear to endorse them. Since this has happened I've found countless complaints about them.
I have screenshots of my bookings and the response from Vietnam Airlines

Booking reference : 4651093155

We booked a flight with the above reference number via Skyscanner website. The provider was Opodo. We were very careful not to add any extras. The price was £855 pp. However once the payment has gone through, Opodo has charged £871 pp. When contacted customer service and spoke to Owais Ashraf he didn't know why the price up ! He said he too cannot explain the price difference. If the payment system has taken the money, then the customer simply have to live with it !
I disgusted not just with Opodo but also with Skyscanner for promoting and allowing such unfair trade through your website

I used Skyscanner to source flight from Manchester to Stockholm. One option they offered was flights that could be booked with Opodo. Our return flight from Stockholm to Manchester was rescheduled to an earlier time, Opodo did not notify me of this, consequently I missed my flight.
Norwegian Air managed to source me an alternative flight back to London Gatwick the next day. But I had to stay overnight in Stockholm airport and then I had to travel from London Gatwick to Manchester airport to collect my car.
Obviously I have incurred additional expense because Opodo didn't notify me of the flight reschedule.
I have contacted Opodo with several emails and telephone calls, but haven't made any progress in getting reimbursed for additional cost incurred.
Opodo Customer service have been extremely difficult to deal with, they have promised to telephone me twice and failed to do so.

Research recently has revealed that Opodo have a history of complaints and poor Customer service.

Why does the Skyscanner organisation still promote Opodo on line travel services?

Hello there, I recently booked a Ryanair flight via sky scanner. Skyscanner quoted me £186.63, so I went ahead and booked the flight believing that the Bulgarian quote it was showing me on the Ryanair website was the exact converstion. However, upon booking it, Ryanair have charged me £236.17 for the flight instead. Is there any reason for this? And is there anything I can now do? As there were cheaper alternatives had I of known I would of been charged nearly £50 more than the price quoted. I have emailed Ryanair but they have passed responsibility on to Skyscanner.
Thanks for any help with this. Kind regards, Hannah

***GREEN MOTION CAR RENTAL ***

***PLEASE PLEASE PLEASE REMOVE THIS COMPANY FROM YOUR PLATFORM AS YOU ARE ADVERTISING CON ARTISTS TO TOURISTS COMING TO EDINBURGH***

Hello,
Please please please take Green Motion Car Rentals off of your site. I've always enjoyed using skyscanner over the few years since Gareth Williams set up this online platform, a fellow native of Edinburgh with a fantastic entrepreneurial work ethic I'm sure wouldn't want companies such as this one to be part of Skyscanner search engine (the only reason I found Green Motion Car Rentals is through skyscanner advertising them).
I was completely fleeced by Green Motion Car Rentals when returning a vehicle, they claimed that there were damages I caused which are questionable. This is a grey area ofcourse but looking at all the reviews from other disgruntled customers it's all too similar.
Too good to be true knocked down prices to take premium vehicles and then charged high prices for damages that are questionable on the return. They were keen to get quickly rid of me when I picked the vehicle up as I insisted that they stay with me whilst I checked over the vehicle pointing out scratches which they said 'these are superficial and you wouldn't be charged for those anyway', they kept fobbing me off from checking the vehicle repeatedly saying (it was 8pm in the evening with windy and rainy weather conditions), 'don't worry, you've got until 10am tomorrow to report anything you see on the vehicle' (I didn't have time the following morning due to work commitments), they weren't supportive of me wanting to check there and then whilst collecting the car making me feel uncomfortable for holding them back. Since reading their reviews and a report in the Guardian newspaper, these other victims experienced the same sharp practise tactics as the cowboys carried out on myself.
It makes me so sad that they rip many tourists off visiting the UK and it doesn't help when they are reached easily by search engines such as Skyscanner. Please look into this business and their work ethics, even rent one yourselves and see how you get on.
I'm going to contact the TV show rip off Britain to highlight the poor practise of these cowboys in the next few months. I don't want to name Skyscanner but should this not be addressed and a response to me, I will take this further as I'm passionate about looking after visitors coming to our country and don't want to be known as rip off Britain to these victims.
It seems to be a family who live between Edinburgh and Leceister who are all involved in Green Motion Business as I spoke to one of the owners when initially renting the vehicle.
I look forward to hearing from you at Skyscanner.

In anticipation,

Gaynor Nichol-Jelen

I attempted to book a flight on 13th July to LAX From London

I entered my details FIVE times and each time when I had submitted my credit card information they then said the flight was not available.

I finally got a flight at a more expensive price, around £400 - but I now find I have been charged over £700 by the company.

This is disgusting and I want to know why when I clicked pay the amount shown was £300 less than what I was charged?

I booked a flight with gotogate (found via skyscanner) from Kiev to Bangalore (via Instanbul and Muskat). Order number is KWN5X5. I wrote them couple of times to cancel the flights and process the refund for past couple of weeks but all I got is empty promises (case number [protected], [protected], ). I am going to lose all this money just because I chose to book flight from wrong agency via skyscanner. Please help me.

Thanks,
Govind

Elliot Green Flights sourced through Skyscanner
Valencia to Palma Tues 9th July 20:55 Ryanair FR7214
Palma to Bristol Tues 9th July 00:20 Easyjet EZY6044

Flights from Valencia were too late to connect at Palma . These were the flights booked through skyscanner . A train back to Valencia . A train to Alicante. An overnight stay at the airport for a flight to Bristol at a further cost of £289.
Due to the times of flights, it can be seen how the computer search engine mistaked the schedule, however, this was very stressful and very costly and as a student I have had to borrow the money to pay to get home .
I would grateful for a response asap