T-Mobile USA review: Porting my phone number [protected] from T-Mobile to Straight talk

I started the activation process on or about 2/29/24. had an online chat to see why I hadn't yet received any service was told to wait it out another day maybe more. On or about 3/1/24 called talked with customer care. was told it hadn't ported the number from T-Mobile due to my that account being inactive. Went to T-Mobile store that day. Was told my account was still active. still there was nothing more they could do to help with porting a number. Called Straight talk again, the representative Called T-Mobile stayed on the line and The T-Mobile representative told me there was nothing he could do and that the T-Mobile store would be the one and only place I could possibly get the porting pin number with my old phone number. only to go to the store and be told there was nothing they could possibly do without access to my old phone number to two step verify my account. This same process took place again on or about 3/14/24

I do not have a working phone, having to ask the neighbor to borrow a phone and try to resolve this issue is something that I should not have to do in order to keep my phone number I've had for almost 30 years. Not only was I told that it was absolutely possible, that there would be a note attached to my case stating that "the account would stay active no matter what until this was resolved". So when I'm stuck in a loop between having to borrow a phone to make a lengthy call and told to go back to the store again. And then again being told by the representative at the store that "There is nothing they can do". I'm still without any phone service after almost 3 weeks now.

Any help with getting the debacle settled would be greatly appreciated