Telkom SA SOC
Reviews and Complaints

Case No [protected] & [protected]

I cancelled my telkom line which was not done. I had to log a complaint (see above) Telkom have cancelled and written off the outstanding amount but I still have not received the Paid up letter and it still reflects on my ITC record.

I have had NO response to my emails, I URGENTLY need the paid up letter and my ITC adverse payment to be removed, this is holding up finance, this should never of been an issue as I cancelled my Telkom account and it was not done!

My ID number is [protected]

I need this sorted so that I can get my vehicle finance.

I'm very annoyed as I left Vodacom and went with u guys cause I use alot of data and used to pay R15. 10 a gig and now it's R17 and a gig runs out a few hours later and I never even used the data that much. Bought 1.2gigs today and now it's finished and all I did was play a few games on my phone. Very dissapointed thinking of going back to Vodacom.

I have been trying to get my paid up letter from Telkom for months now, with no luck. Can I please be assisted as I have paid this account in full, over a year now but it still shows on my credit report.

I have tried to call Telkom so many time but I am told to wait 7 to 14 days and its been a year now hearing the same thing.

I do not know what else to do.

Please HELP.

I am frustrated as I can not get any credit because of this issue.

I need help ASAP

phone number [protected]

Reply

Telkom upgraded our service without out our approval to a 50meg. Now we are battling to get this service deactivated and credit loaded to our account!

Phoned them and I were informed to cancell service and then I have to contact billing department. But I did not approve any upgrades?

Why does this become our problem to solve when we did not sign up for any upgrades?!

Fharding
[protected]

I had a Telkom line back in 2016 Durban which was cancelled and paid in full. I moved to Gauteng and being 2021 was recently declined credit because of an outstanding amount owing to Telkom.
Well knowing the terrible attitude from some of the Telkom staff, I decided to just pay the amount and request a paid-up letter. Still waiting, no replies from anyone.
Cannot get a hold of this department.
I have my application cancelled when all it took was just a letter.

This service you offer is despicable. Your staff and their attitudes. I wonder what's it like to get paid for nothing.
Email request on the 9th of February by the internal member
ntomboxolo nomganga (n) to [protected]@telkom.Co.Za

peoples livelihoods goes on hold because of this bad service

Emails from "vers'ndag.co.za" are being blocked by telkom.
This is daily scripture messages for Christians!
Why are they been blocked.
W vd Merwe
[protected]@telkomsa.net

I've bought me telkom airtime twice this morning and I've not received it but my bank statement reflects that it was deducted twice, I went into telkom Watergate to get help. I was told that someone will give me a call. This is the 3rd time I've been dealt with like this from the telkom store. Telkom Watergate, Mitchell's plain, Cape Town is honestly pathetic and staff are sitting around as if the don't want to help

i took out a data contract i was told its unthrottled from telkom account no335573531. on 13/11/2020 i asked them to cancel as the wrong information was given to me. They could not assist with the recordings. Zoe Mthethwa (Senior Broadband Specialist) was assisting me i insisted that i wanted to cancel on the above grounds. on 27/11/2020 i was informed the Siphiwe was dismissed from work. she is waiting for her manager to get back to her. on the 28/11/2020 she informed me the contract was cancelled at no cost to me they apologize for the inconvenience. In the meantime debit orders was going off end of December i emailed on 04/01/2021 i was told she is on leave and will tend to it when she is back. Nothing happend on 21/01/2021 i emailed again as once again i had incured cost of reversing debit order from telkom. i phoned telkom they told me there is nothing they can do it must come from mynet. i send email again on 25/01/2021 no feedback. I applied for vehicle finance and was rejected due to being registered as bad payer by telkom.

On the 28th January 2021, I served notice of termination of my Telkom service But requested that on the date of termination being the 27th February I wished to continue using my telkom email address. This was confirmed in writing in their Table View sales office in writing, and signed b and date stamped with the branch date Stamp. Subsequently the service was terminated on the 27th January, despite Telkom deducting R320 rand from my bank account, and the email facility was terminated contrary to their written undertaking. Since that date I have been given numerous undertakings that it will be reinstated within 24 hrs, and each of the telephone calls (3in all) has contradicted the other. As it stands I am unable to contact essential persons and organisations of material impact and it would appear that there is no definition of confirmation of the status of my request, again despite assurances the I would receive sms notices of progress. I consider that the undertaking given to me were done recklessly and without due regard to the exigencies of the Telkom Service, and that the subsequent misleading behaviour has created material damge to me.

Everytime I recharge I never get free airtime.
It's been a year now I'm using telkom.
What's wrong?
Why can't I get the free airtime?

Welkom telkom mall branch is pathetic with their service waiting in an line for 1hour 30min we switch 2 contracts from my fathers name to my own name, while I was served eventually we informed the consultant my father is also waiting to be assistance by an consultant which the lady decided to assist other client which is after him. After a fite and rude assistance my father where help! To other consultant also knew my father was waiting but nobody assist us! Waiting longer than 2 hours eventually and still wasn't done this is unacceptable and blerrie poor slowly sistem with the consultants all, 3 of them which where working on the 28th february in welkom goldfields mall even find attached the people that is waiting to be assist by this rude consultants that takes for ever their time to assist clients even leaving the branch inside walk in the mall then came back but the consultant is waiting for that client can't even assist the other clients.

Reference to fraud case number: [protected],

Please note I Currently have an LTE line with Telkom through web Africa, however after that somebody has used my ID to fraudulently open an additional account with Telkom which was then started falling into arrears obviously because it was taken fraudulently.

What I need is Telkom to please stop this additional account as it is affecting my credit profile negatively and I am getting calls that I owe but I am actually my actual account every month via web Africa.

Please note I have reported this matter last year already before this account was even opened, when the fraudster was still making an inquiry on my credit report but it still didn't stop Telkom from granting this additional account, which is pure Nonsense. I have called the Fraud Division and can't even speak to any manager which is also Nonsense because no one is getting back to me.

The store refused to give me a copy of the Fraudsters ID details, which is funny because it is so easy for Fraudsters to get away with taking credit on our names but the store/fraud division isn't even willing to assist...

I have no idea who else to contact, each month this amount goes up and I am hounded by debt collectors on something I don't owe... This will affect my ITC record and Telkom is doing nothing to assist

I urgently need a response to this email.

The account linked to telephone number [protected], a cancellation was requested on the 22nd of Aug 2019. Telkom called and confirmed that the account is closed and that they will provide a final statement. The 30 days notice was provided and they confirmed the cancellation. On the 1st of September 2019, they completely cancelled the phone line. So I was unable to make use of any of the services but I still had to pay for the services till the end of September.

Then they continued to bill me and I requested for them to stop but this continued. I even went to the Telkom stores and they said only the call centre can assist with that issue.
In August 2020 I received a call from Debt-in stating that I was handed over for non-payment.

I went back to Telkom after fighting with them from August 2020 to October 2020, they eventually fixed that account. The account now shows a credit balance.

I called them in December and asked for a closeout letter, they said it would be issued in early Jan 2021. still nothing. I called again in Feb and they should have provided me with that letter by now. still waiting.

People are standing in que for more than 30-40 minutes without being assisted.

Apparently the system is slow. Really with today's tech and you still claim slow.

Old age people are standing in the line and do not get preference. Only after 35 minutes a old lady got offered a chair, but the line does not move.

Cant complain about service if their ain't any.

My phone keeps cutting people off.
Cell number [protected]

I have done 2 sim swaps as well as use different phones and the problem persists. This tells me that it is a connection error on telkom's side and not a fault on my side.

I have discovered that when the person calling me hears a normal ring tone on their end of the line then the call goes through and is not dropped.
On the occasions when the calls have been dropped soon after I answer, the caller has experienced an engaged signal and not a ring tone even though my phone was not engaged.

Outgoing calls have also started being cut off half way through the call, including calls that I have tried to make to your call center which means that I get cut off before i'm given a case number, so the problem is never followed up by telkom.

I have been struggling for more than a year to get this resolved but nobody has been able to help. I have been into your service centers at least 5 times and called your help line on at least 6 occasions to no avail.

I have logged many calls and the queries Dept refers me to the Technical, Sales and Tekom Shop. Which I have contacted numerous times to no avail.
Ref No. [protected], [protected], [protected], [protected], [protected]. A technician came to my house to resolve the problem with the ADSL but couldn't help with the land line. And my land line is not working for over 2 weeks. Each Dept I call gives me different answers but does not resolve my problem. I am desperate and need your help urgently. I need to make and receive call via my land line. Contact No [protected] Mr V Naicker

My telephone lines [protected] and [protected] were ported when I changed over to Goldtel, and cancelled the Telkom service, which was in September 2020 and I still receive invoices for the Smartvoice even though I emailed'[protected]@telkom.co.za' on 14th January 2021 ? This is obviously one of the reasons why I have left Telkom's service. I am still being billed for Smartvoice 100, even though I am no longer connected to Telkom.

A fraud happened on my account in December 2020. Someone took an additional contract on my account in December . I phoned Telkom they said i must sent them affidavit and copy of ID of which i did but my problem is not resolved. they did not cancel the contract and they debited money from my account in the month of January for the contract that i did not take. They are still sending me invoices with large amounts that i have to pay.
Please assist me.
My fraudulent no is : [protected]
My contact no is [protected]

I took out a contract in Sept 2019 for R599, Samsung A30. Since August last year, with no communication, telkom has been billing me twice the amount. I have gone from pillar to post with the [censored] agents on the phone and Facebook messenger platforms with no explanation. In addition to that, your FREEME 10G VIDEO streaming data does not work, Netflix even at the lowest video quality charges from main data and nobody can explain. Surely these are n9t the terms and conditions my contract eith telkom is based on. Can telkom just honour their end of the agreement? this is daylight robbery. I cankot wait until my contract isnup so I can part wahs with this fraudulent network! Appaling!

am very unhappy about the service I have been receiving from members of the staff at Telkom Mossel Bay and require the management to intervene as the staff are of no help whatsoever.

1. I applied for internet service on the 24 of November 2020 (as per attachment) by consultant Sannie (email address [protected]@telkom.co.za).
2. I went into the store several times as nobody came to install my service.
3. Sannie would phone me saying that the technician could not find my house or stand number - several times.
4. I only got the technician to install the service at the beginning of January 2021.
5. On the 5th of February 2021 I went into the branch (Mossel Bay) as my Telkom speed was very poor.
6. When I got there Sannie was supposed to help me but she asked her colleague Esmarie to attend to me.
7. I discussed my low internet speed and she said that I only had the DSL 4Mbps unlimited home premium (uncapped).
8. I told her that when I was there (November 2020)Sannie had told me that the best package for me would be the 10Mbps DSL unlimited home premium (uncapped) and I told her to go ahead.
9. Esmarie just said what I had was the 4Mpps.
10. I asked her to change it to what I had asked for in November 2020 which was the 10Mbps unlimited and uncapped.
11. Esmarie then took a long time (at least 30 minutes) to do the paperwork.
12. She had me sign documents which I was not allowed to read, she just said if I wanted to change the service then I would have to sign.
13. I signed and asked for a copy of the paperwork I had just signed.
14. She refused to give me the paperwork, confirmed with me my email address and said that she had already sent the paperwork to my email address.
15. Till today the 8 February 2021 I still have no documentation as to what I signed.

On the same day (5 January 2021) I queried the fact that I had canceled the subscription on my 2 cell phones (document attached) on the 12 December 2020, but Telkom was still withdrawing funds 3 months after I canceled my subscription/debit order.

1. Esmarie then proceeded to once again to cancel the subscription on my phones (another 30 minutes)
2. She once again made me sign documents and had Sannie sign as well (as a supervisor).
3. I demanded that she give me a copy as proof of the cancelation, she gave me only 1 paperwork back but it was just a verification of my ID - not cancelation documents.

I request that an investigation be done on the terrible treatment I have received at Telkom Mossel Bay and its staff.