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The Bradford Exchange
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www.bradfordexchange.com

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1.1 12 Reviews 114 Complaints
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The Bradford Exchange Complaints 114

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G
6:12 am EDT

The Bradford Exchange this company is a scam!

I have ordered something from BradfordExchange in the past and all this time they had my credit card details! I never allowed them to keep my credit card information! But the worst part was that they charged me for who knows what! I ordered from them only once and they keep charging me. I don't know how to stop this madness. I guess the only possible way is to make a new card. They do not reply and it seem like they want to keep the money!

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M
5:05 am EDT

The Bradford Exchange cheaply made items

I'm extremely disappointed with BradfordExchange! I have purchased a bracelet from them as a birthday present for my friend and the one I received was terrible! It was very cheap looking and was made of some ugly metal. Pictures on their site look awesome but in reality they sell cheap copies of what you see on their website. Don't waste your money here.

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Y
7:35 am EST

The Bradford Exchange future buyers beware!

Don't ever buy from this website! I purchased something for my wife for christmas. Company guaranteed delivery before christmas! I was quite worried, so I emailed them, but there was no reply! People working in their customer service are bunch of lairs and thieves! When I finally received a reply I was told my order would be here before december 23rd. Christmas passed and I called them again and was told my item was shipped out on dec. 23rd! Next day got a message stating it will be shipped out on dec. 29th! Every time I call and hear only lies! I hate this company, their customer service and shipping! So at this point I don't know if it has ever been shipped!

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G
4:11 am EDT

The Bradford Exchange the necklace was terrible and ugly

I won’t recommend the website www.bradfordexchange.com if you want to buy some presents for you lovers. I ordered small necklace and flowers from my wife from the website. The bouquet was ok, but the necklace was awful and it didn’t look the same as on the website. The necklace looked strange and ugly in real life. Stay away from this website.

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S
12:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Bradford Exchange junk jewelry - not like the picture

I ordered a 49er ring for my wife's birthday in ocotber, when it said 4-6 weeks for delivery. When I didn't hear from them, they said that due to the high quality specialty item, it wouldn't ship until after christmas.

So I complained.in early november, a ring showed up. Covered in "made in china" stickers, this "handcrafted beauty" had a stone that looked like a broken piece of pink plastic. Nothing like the red, clear ruby in the advertisement.

I sent it back, with specific complaint and instructions that I wanted on that looked like the picture, with a ruby stone. I got back the same low quality piece that I had returned. I have sent several letters in to get this cleared up, but no response.

Latest news. Here is the letter from bradford exchange saying they will attempt to fix this in the future, but unfortunately the crappy pink color is all that they have.

Truth in advertising? I think not. Read an beware.



From: [protected]@bradfordexchange.com

Subject: re: thank you for your purchase

Date: wed, 31 dec 2014 17:38:56 +0000

Dear valued client, thank you for contacting bradfordexchange.com. We are always glad to hear from our clients and welcome your feedback.

Rest assured your comments have been forwarded on to the appropriate department for further consideration. We apologize for any concerns you may have and we will do our best to address these issues in the future. Unfortunately the color of the stone for the san francisco 49ers embrace ring is more on the pink side rather than ruby red which you expected and we are not able to change this.

Please respond to this email if we may be of further assistance. Sincerely, customer service bradfordexchange.com cs:/em

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Laura youtsey
Presque isle mi, US
Sep 02, 2021 1:10 pm EDT

I have emailed several times will I get a response

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Laura youtsey
Presque isle mi, US
Sep 02, 2021 1:09 pm EDT

I have ordered before and really liked the necklace this one is cheap

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C
10:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Bradford Exchange item never recieved

I use to work in a hospital. This company said they sent me some kind of statue and I didn't pay them. The item was delivered to the hospital. The hospital has a mail room that cateres to the entire hospital. Apparently some one ordered this item used my name and they got it. Because I never did. I asked them what was my address and they quoted the address to the hospital. Why would I order something and have it delivered to the hospital. Now it 's on my credit report... I have spoken to this company several times asking them to please investigate this more. I am going to have to pay for this because it is messing up my credit. They have been harrassing me for years. I haven't worked at the hospital since 2008 and today they are still badgering me for small change. I don't think it is more than $30. 00. My concern is someone knew I was leaving that job and took advantage of using my name. Because they used the address to the hospital apparently they didn't know my home address so the hospital's address was on point for them.

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5:29 am EDT
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The Bradford Exchange threatening letters

This has to be the company from hell, from the staff on the phone with total incompetence obviously drawn from the ignorance of the elusive Chief Executive Office. I had a moment of insanity and ordered a Lamp from them in February 2013. I have been bombarded with frequent rubbish from them, but so that I could avoid any further dealings with them, I made a final payment of £25 by cheque on 20th April. I received a threatening letter from them on 19th June to say that they had not received the payment and I would be come liable for charges. Having visited by bank and obtaining a copy of the cheque it is clear that the cheque was not presented to my bank until 7th. June. So where had my cheque been for all this time, a payment that that is did not owe, perhaps now the company will reimburse be the additional 2p in additional to the charges of £7.50 penalty for the length of time, interest and the additional chasing around I had to do with my bank. AVOID THIS COMPANY LIKE THE PLAGUE. THE QUALITY IS NOT AS GOOD AS CLAIMED, OVERCHARGED, ABYSMAL CUSTOMER SERVICE, the worst mail order company to deal with. Pay a little extra and deal with the big boys with competence and efficiency

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5:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Bradford Exchange many notices after payment

I have received many notices from North shore agency to collect 37.98 that had already been paid back in November. Today is July 25 2012. I have tried to call them several times, today I went on their web site to try to send an e-mail. And there is no way to send them one. When I called the phone numbers on these notices you can never get past the recording, to talk to a representative to explain to them that it has been paid and to give them the information on the payment. Not even a recording to request a name and or number to return the cal.. I am starting to believe the things that I just read on the internet. I have been requested to pay the same bill at least 12 times, when it was paid in full in November. As a result of their inconsideration and complete unprofessional manners, I will no longer order anything from Bradford Exchange or any of their affiliates, I am also going to tell all of my friends and relatives to not deal with Bradford Exchange or any of the affiliates, due to the fact that they are all con artist and all that is done is to scam the public..

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Nichole M
Palmetto, US
Dec 03, 2012 9:29 am EST

They are trying to scam me to using Bradford Exchange...Im paid in full and will not be ordering from Bradford any longer knowing that my personal info is that easy to get...

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ethos
Somewhere TEXAS, US
Aug 05, 2012 1:32 am EDT

Google cease and desist letter and fire one to them for collecting on a debt that was already paid off. Write them the letter and include a copy of the payment information. keep that payment info for life.

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Bradford Exchange
Niles, US
Jul 25, 2012 7:19 am EDT

Dear Ms. Barrett, Thank you for your posting. I will be happy to assist you with this order. Please contact me at customer_inquiry@bgeltd.com. Please include your client account number, order number, and/or name and address. Thank you, Regina

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J
6:11 pm EDT

The Bradford Exchange oredered my engagement ring in january, still hasn't come!

I oredered the lady diana replica ring in january to be told that it isnt in stock then emailed a few weeks later... they hadnt gone into production, now we are waiting for the ring as I cant find that one anywhere else that isnt to expensive. waiting to have our engagement party : (I have ordered from there before and have never had this problem before. considering that the royal wedding would have been and gone by the time this ring is in production they really should have put it into production months ago. i've never had problems with them before but this has put me off ordering there in the future.

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T
2:55 pm EDT

The Bradford Exchange scammed me of money and time!

I puchased a christman gift in december and got nothing but promises of Delivery, and four months late I'm still waiting. I now suspect I've been lied to and scammed, and they are still putting me off although they have withdrawn payment from my checking account payment for the item! And they stll have my debit card and have refused to accept my demand to repay the funds and cancel cmy card number, and still they are sending ne offers to buy more of their crap, of products they undoubtedly don't have, and I really pissed!.

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April Sanders
US
Jun 12, 2017 8:50 pm EDT

Please return my no st. You charged me twice

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Bradford Exchange ^SS
Niles, US
Apr 08, 2011 9:43 pm EDT

Please allow me the opportunity to assist you with your order. With additional information from you, I can investigate why there has been a delay. If you are able to, please send your contact information directly to me and I will investigate the situation.

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April Sanders
US
Jun 12, 2017 8:52 pm EDT

April Sanders
749 peanut rd
Hampstead, Nc 28443
Aprildawnsanders5374@gmail.com

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X
8:50 pm EDT

The Bradford Exchange poor quality and poor customer service

Do not buy from this company. Do not buy from this company. Do not buy from this company. Do not buy from this company. Do not buy from this company.

I returned a train I paid over 300 dollars for and I requested a refund because it was a piece of *! I did recieve 128 dollar refund, but when I called they refused to refund the rest. This company ripped me off for over 200 dollars that my deceased husband and daughter paid for this train. They refuse to refund my money because my husband died and I need to send a death certificate! #! DO NOT BUY FROM THEM!

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Michelle Brandon
US
Mar 16, 2022 9:10 am EDT

On March 1st I order a mickey mouse sweatshirt for a birthday present..I received a pair of sneakers ..I immediately called and was told it would be 3 to 6 weeks to get the correct item I was infuriate how do you send sneakers instead of a jacket then have no regard.i was left feeling this company was a fraud. I was given terrible customer service I do not recommend anyone to buy from this company.i am still waiting for my money I will be pursuing that issue next...

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Bradford Exchange ^SS
Niles, US
Apr 08, 2011 9:50 pm EDT

I am sorry that you had difficulty with your return. I would need your account information to investigate why you did not have a favorable experience. Please allow me the opportunity to assist you.

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Michelle Brandon
US
Mar 16, 2022 9:18 am EDT

My order number is [protected]-1 my email is shellcarm@gmail.cim my name is Michelle brandon.The only way you can help me after doing business with you is to make a full refund on my first payment immediately This whole purchase was a terrible experience. YOUR CUSTOMER SERVICE WAS THE WORST I HAVE EVER DEALT WITH STILL INFURIATED..

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R
2:46 pm EST

The Bradford Exchange very poor service

My first order was 90 days in advance of Xmas in 2009. It was guaranteed before Xmas, for a gift. It never arrived. I kept getting notices of shipment during the next three months, but again, it never came. Finally four months later, I cancelled the order. No apology, no courtesy. Nothing was communicated.in Xmas 2010, I stupidly placed another order. It too was guaranteed to be delivered before Xmas. Got it 30 days late. I complained, requested information, and contacted the company continually Never an apology. Never a peep. They don't care. Don't do business with them. They have never responded to a single complaint.

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fdunn43
Niles, US
Apr 14, 2011 12:48 pm EDT

Mr. Swafford,
Please allow me the opportunity to assist you wity your order. With additional information from you, I can research the delay with your order. If you are able, please send your contact information directly to me through our facebook page - http://www.facebook.com/BradfordExchange
I will then investigate the situation.
Fran

ComplaintsBoard
B
4:04 pm EST

The Bradford Exchange liar

I ordered a necklace for my wife for Valentine. The ad was very clear, "order before February 4 and we guarantee delivery for Valentine". I ordered online on January 30, paid the full amount with CC.

On February 10, I got an e-mail stating "good news, your item has shipped. Expect delivery in 7 to 10 days". What's good about that? Valentine is on the 14th. I immediately sent a mail via their website, to question that. They also state that they respond to all mail within 24 hours. We are now the 13th and no response.

I will never buy again from them nor would I recommend them.

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fdunn43
Niles, US
May 13, 2011 2:52 pm EDT

Dear Rick Zinn,

Thank you for contacting us. I have noted that you were not happy with the Hiddes Message Ring and have returned it. If we can be of further service, please do not hesitate to contact me at
customer_inquirey@bgeltd.com. I hope that your new order will be enjoyed for many years to come.
Fran

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rick zinn
lasvegas, US
May 12, 2011 6:26 am EDT

ri ck zinn sentthehiddn medssae ring back bec ause she did not likiet but i orded another ringo f morequaityi feel like i have a good attitude i am hpy with theservice sorrythatiput you in the spot ut hve no prob lem at all wi te srvice rckzin n

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fdunn43
Niles, US
Apr 14, 2011 12:20 pm EDT

Dear Sir,
I am sorry that you had a poor experience with The Bradford Exchange. That is not the norm. We pride ourselves at providing great Customer Service and quality products. Please contact me through our Facebook page and I will research your account. http://www.facebook.com/BradfordExchange
I look forward to hearing from you.
Fran

ComplaintsBoard
L
3:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bradford Exchange sold a ring for $348. That is cheap and not even the quality of others I have purchased there for $99. I have purchased many items from them and even to keep my repeat business they are not willing to make an exchange or adjustment on this inferior merchandise I spoke to there customer service dept on 5/22/10 regarding the poor quality of...

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About The Bradford Exchange

Screenshot The Bradford Exchange
Bradford Exchange is a leading online retailer that offers a wide range of high-quality collectibles, jewelry, home decor, and personalized gifts. With over 40 years of experience in the industry, Bradford Exchange has established itself as a trusted source for unique and exclusive products that are not available anywhere else.

The website features an extensive collection of products that cater to a diverse range of interests and tastes. From sports memorabilia to fine jewelry, from Disney collectibles to patriotic decor, Bradford Exchange has something for everyone. The products are carefully curated and designed to meet the highest standards of quality and craftsmanship.

One of the unique features of Bradford Exchange is its personalized gifts section. Customers can choose from a variety of customizable products, including jewelry, home decor, and collectibles. These products can be personalized with names, dates, and special messages, making them perfect for birthdays, anniversaries, and other special occasions.

In addition to its impressive product selection, Bradford Exchange also offers exceptional customer service. The website is easy to navigate, and customers can easily find what they are looking for. The checkout process is simple and secure, and orders are shipped promptly. The company also offers a satisfaction guarantee, ensuring that customers are completely satisfied with their purchases.

Overall, Bradford Exchange is a top-notch online retailer that offers a unique and diverse selection of high-quality products. With its commitment to quality, craftsmanship, and customer service, it is no wonder that Bradford Exchange has become a trusted source for collectors and gift-givers alike.

Overview of The Bradford Exchange complaint handling

The Bradford Exchange reviews first appeared on Complaints Board on Jun 7, 2010. The latest review Model train set.. Firefighter theme.. Falls off track and will not connect to locomotive!!! was posted on Sep 9, 2024. The latest complaint Refund not given was resolved on Jan 23, 2024. The Bradford Exchange has an average consumer rating of 1 stars from 126 reviews. The Bradford Exchange has resolved 3 complaints.
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  1. The Bradford Exchange Contacts

  2. The Bradford Exchange phone numbers
    +1 (866) 503-9057
    +1 (866) 503-9057
    Click up if you have successfully reached The Bradford Exchange by calling +1 (866) 503-9057 phone number 4 4 users reported that they have successfully reached The Bradford Exchange by calling +1 (866) 503-9057 phone number Click down if you have unsuccessfully reached The Bradford Exchange by calling +1 (866) 503-9057 phone number 15 15 users reported that they have UNsuccessfully reached The Bradford Exchange by calling +1 (866) 503-9057 phone number
    Customer Service
    +1 (847) 966-2770
    +1 (847) 966-2770
    Click up if you have successfully reached The Bradford Exchange by calling +1 (847) 966-2770 phone number 0 0 users reported that they have successfully reached The Bradford Exchange by calling +1 (847) 966-2770 phone number Click down if you have unsuccessfully reached The Bradford Exchange by calling +1 (847) 966-2770 phone number 6 6 users reported that they have UNsuccessfully reached The Bradford Exchange by calling +1 (847) 966-2770 phone number
  3. The Bradford Exchange emails
  4. The Bradford Exchange address
    9333 N. Milwaukee Avenue, Niles, Illinois, 60714, United States
  5. The Bradford Exchange social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
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