Client Number: [protected]
Order Number: 7 [protected]
To Whom It May Concern;
I purchased the Graceland Christmas Elvis Presley tree as a gift and although it's beautiful I've experienced the Issues:
1)I find the ad totally misleading, (and yes shame on me for not scrolling down and realizing it's a series and you don't get the entire tree as displayed
2) I then received a charge on our charge card for $41.33. I contacted customer service via the form, and that is I found out the charge was for the Tree and Jess explained I will keep tree but remove me from any future shipments of this item.
3) On 12-2-2023, I sent a back up email stating to remove me from future on the series. I received a response back on 12-14-2030, from Kristine verifying that the series was cancellled.
4) Well, lo and behold, my husband received a text 12-19 @8:22 PM ET that a charge of $16.95 was charged to our card. I do not have the item, nor did I order it, nor do I want it.
Please refund our charge card, and please ensure we are removed from any more mailings and charges for this series.
I will pay closer attention the next time I order from Bradford Exchange.
Sincerely,
Mrs. Chris L Ross
Desired outcome: Please refund our charge cardI have not received the item, and when I do(hopefully will receive) I will send it back.
Confidential Information Hidden: This section contains confidential information visible to verified The Bradford Exchange representatives only. If you are affiliated with The Bradford Exchange, please claim your business to access these details.