I paid, what I thought was an initial fee of about $19.99 to ONLY receive free shipping on future orders, as advertised on your website. I had intended to send my 4, very young, grandchildren silver dollar collections every year on their birthdays until they're 21. Apparently by paying this fee, it allows you to send shipments, that I have never ordered, and take money from my account, that I have never authorized.
I made the stupid assumption that you were a reputable company. I should have looked at the reviews online beforehand.
My address is 17822 E Florida Ave, Aurora Co. I have NEVER received any shipment to this address.
The sad thing is, you could have had 4 orders from me every year for the next 17 plus years and small gold bars at Christmas.
I spoke to my bank in England, and they recognized your website as being tagged as fraudulent, receiving a huge number of complaints.
Deceive the customer with the fine print, hope that the majority won't complain, and deduct what is refunded. Aligned with the protocols of scummy insurance companies.
I reiterate my former statement; you horror of a 'company'.
Desired outcome: Please send me every penny you have taken from my account, which I didn't authorize.