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Tophatter Complaints 206

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5:29 pm EDT

Tophatter Order #84146319

I ordered this for my wife and some how the choice of buy one get one for $14 was selected and was not wanted! However their was no way for me to go on order and edit! So I was charged $14 extra dollars which I would love for you to fix and put back on to my card! Asap! This is absolutely ridiculous you want the sales but then have noone around to fix this junk

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R
1:08 am EDT

Tophatter Return instruction for order #81763037

I asked to return car dvr lcd dash camera but I was advised by my post office that the charge would be $a20. As this is almost the cost of the camera I have decided to buy a car adaptor so I will be keeping the camera. I am pleased with camera as it covers a large area and is quite clear.
Thank you for your help. Sorry to have had a complaint
Roderick blake

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J
6:11 pm EDT

Tophatter cbd oil price $16.00

When I go to the item to buy I deal with paypal and it tells me it cannot finall=ize ythe order because it is a duplicate order. Please advise via email [protected]@yahoo.com. Tophatter keeps telling me to pay for order. This is to let you know that paypal will not pay for order because of some duplication of that order for the cbd oil for $16.00. I would like toget this item if possible. I just do not know what else to do. Please advise on this problem. Thank you or your time.

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M
5:22 am EST

Tophatter Did not receive all my order

I ordered two rings one size 8 and one size 9. the tracking number is [protected]. I ordered it dec 10th.Its says its still in China. I want my rings. I can't believe the trouble I am having. I have ordered from top hatter before and no problem. Noone seems to know why my order is being held and not transporting to me. I want my rings. So please help me, cause these rings were a Christmas gift.
My name is Marlene Corey phone number [protected]. Please give me more info and ehy my rings aren't being sent forward.

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J
12:32 pm EDT

Tophatter Its taking forever to get the things I bought

I bought a ear ring sept 25 and it said it would be here oct 13 it is now the 17th then I bought a set of watches on sept 30 and said it would be here today and ive already ot my mail today both tracking numbers are
ear ring LY770384902CN
watches LY794923941CN
im not looking for a refund, return, or a repair I just wanna know where my things are that I bought

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S
1:29 pm EDT

Tophatter Delivery time from yanwen, china

I have several items I ordered that are coming from Yanwen, China. One in particular I ordered on 8/18, it was shipped 8/19 and tracking shows it arrived at destination country on 8/23. Nothing else after that. 17 days later still no other tracking. What is happing now, why does it take so long after it reaches the USA. I have 4 or 5 other items also from Yanwen, just sitting somewhere in the us. Can you explain to me what is going on.. None of the other items I have ordered that came from other parts of China have had this problem, all of the other deliveries have been in a reasonable time frame. I am frustrated.

I don't want refund, I just want to know what is going on.

the order # is [protected].

Sheryl Banks, [protected]@aol.com is my email address

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thepapa
US
Oct 15, 2018 3:23 pm EDT

Do you show an order for a RC Quadcopter that was delivered in late September from China that was put in from Tophatter?

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thepapa
US
Oct 15, 2018 2:49 pm EDT

Do you have any order for a RC QUADCHOPTER delivered in late September from China?

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P
11:17 pm EDT

Tophatter Woman's art deco sapphire ring

This is a sapphire art deco filigree ring order #[protected] sold by penny one as a genuine 925 sterling silver ring, the 925 stamp is poorly done I originally gave this item a five star rating, but I am really disappointed in this item and the seller. I wore this ring for about three months only to have the silver color to wear off on the shank, I purchased this ring believing it to be sterling silver as advertised.

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Donna Jean Ross
US
Dec 15, 2018 1:36 pm EST

I also ordered a Sapphire earrings.Supposed to have been delivered yesterday .December the 9

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P
6:20 pm EDT

Tophatter A few items instructions, notification of soon pay.

Okay, first of all I would like to start with the item I bid on today! It is some silver notes one dollar bills and my debit card is is experiencing an unknown issue and the bank is planning on over nighting a new one due to there technology glitch or something to that effect which has the card being unexcepted. So o may get is tomorrow hopefully, if not 100% Monday or Tuesday! I didn't know of this st the time of my bid. I am truly sorry for this inconvenience for all of us and want to assure I am paying 100% no doubt. When it does I pay until then my account is very inconveniently frozen until further verification and the weekend hours and such may delay all this until mon-tip. Now the two walking liberty, "authentic and real, "the seller said I didn't get it there on time alloted and rude. I got this package just before the 30 day and impossible to get it there as such. I am talking to my lawyers, " SIMON LAW OFFICES, " and they are the best in my state with a 95% success rate." Big boy team of three attorneys are standing behind me if I done be properly compensated and the seller banned. Those coins are intentionally marketed and described as real US coinage of US mint legal currency. This puts the issue to the seller selling counterfeit and participation of highly illegal federal felony statute and 200% will be an investigation possibly affecting tophatter itself for harboring and abiding felony counterfeit smuggling rings. This is a prison sentence of a minimum of 25 years hard time in a Supermax federal penitentiary. I am tired of being ripped off and played as a fool my online scam artists and tophatter amongst other onile stores allowing this. There should be a full check on this before allowing criminals to showcase there bogus fakes. I am taking action and if needed be will go to the Supreme Court with this. Lawyers say my case is in a 1000% success rate. It's in the bag. I will drop charges only if this is made right. Seller wasRUDE WITH CRIMINAL BEHAVIOR! I know where they located too!

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P
1:00 am EDT

Tophatter Order #[protected]

Purchased item paid on June 29, 2018 which was a US mint 6 piece proof set. Item received on July 3 or 5. One coin was found to have a flawed 10 cent coin. Item was returned to sender on July 6 via USPS with request for refund. Returned to:

Stephen Mandarano

8231 SW 79th Ct.

Ocala, FL [protected]

To date no refund or communication has been received from seller. This problem previously reported to Tophatter on July 13. Refund is again requested.

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D
7:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter Site says that I cancelled account when I did not

I absolutely love bidding on tophatter but site says that I cancelled account when I did not! I have tried everything I can think of including sending a letter to your company to let them know that I never cancelled account! I am currently spending money on another bidding site but I really want to get this matter fixed, so I can go back to tophatter site. Please help me

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Sharon Owsley
US
Nov 04, 2018 3:12 pm EST

This happened to me too. Just because my credit card updated my expiration date changed.

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Jason Lerman
US
Sep 02, 2018 4:22 pm EDT

Spend money on other sites and people will go where they are treated right, , , that's all

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Jason Lerman
US
Sep 02, 2018 4:20 pm EDT

Tophatter are [censored] bags due to they do this everyone Great buyers are screwed all the time due to this [censored]

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2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter Unauthorized payment

Transaction ID 8J129897XY128674A
Reference #12918931114
TOPHATT*[protected]
$140.00 CAD

I did not authorize this payment from my PayPal account. Please provide a full refund immediately or proof of purchase. I received an email on June 26th that I sent a payment of $140.00 CAD to Tophatter, Inc. I do not use PayPal for payments of purchases. This is definitely not a charge I authorized.

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D
4:18 pm EDT

Tophatter Sport cam

It is a helmet camera--advertised with the helmet attachment. I bought it because of that. It cost more--not less than elsewhere and it is missing the helmet attachment.

Expand 06/05/18 PURCHASE AUTHORIZED ON 06/04 TOPHATT66876418 888-502-5501 CA S308156059279004 CARD 8365 $20.00
Details
Merchant Address: 888-502-5501, CATransaction Type: Signature PurchaseCategory: Legal Services

I want the helmet attachment that was supposed to come with it.

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Update by diane3517
Jun 15, 2018 4:20 pm EDT

It doesn't even work. I want my money back.

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L
8:40 am EDT

Tophatter Smartwatch

Bought a smartwatch, worked fine until needing to be charged.
The battery icon shows it is fully charged after several hours of charging, then when unplugged it reads aloud that battery is dead and shuts down, I want to return it. Unless someone can call me and fix this over the phone. [protected]. Please advise on how to return a product as this will be my first return of many purchases.

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5:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter Tablet

I ordered a Tablet for $59.00 and I received it about a month or so later. It's a piece of junk and when I went to return it they are only going to give me a credit of $5 for shipping it back. I went to the post office to find out how much will cost to ship it back to China with tracking and the cost is $57.00. If I send it back and they say they didn't receive it I will be out even more. It's a rip off site and I will not be ordering from them ever again. I sent them another email to complain about the $5 credit and they haven't responded back.

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J
8:39 am EDT

Tophatter 2 smartwatches and theft of $

I ordered 2 smart watches and the order showed would be delivered on june 2nd. When that date rolled around, I started searching and trying to locate someone to help me. The website showed that they were delivered may 10th to my address. Not true! I am home all day and night every day. They never came and my credit card was charged not only for them but dozens of other trash items that all went in the garbage. I got some of the fake coins that show on the website to be 'silver'. These people need to be arrested and locked up. I am having to close my paypal account and they are going after these crooks.
Do not ever bid on this site. They are scam artists and will milk you dry!
They run this site just so they can get your credit card info and use it over and over!
Somebody stop them!

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Update by Janie Malone
Jun 09, 2018 8:42 am EDT

Folks, my credit account has been charged over $1, 000 for items I never purchased from this site and certainly never received.
Warn all you friends not to bid on Tophatter.

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R
11:56 am EDT

Tophatter Password reset

I was trying to get back to the web site and apparently the password I used is now not valid. I keep getting the window that states reset password . I enter on the blue reset password bar and it states that I will be sent a new password to my email account. I have done this for the past three days and have yet to receive a return email with a new password. What is the deal?

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1027jc
US
May 15, 2018 8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to get my password reset for the pass two months with no luck . Orders that I have made and paid for have not arrived . Can someone tell me what the hell is happening..

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T
4:13 pm EDT

Tophatter Order never received

Name: tajuana savage
Email: [protected]@yahoo.com
Order # [protected]- order never received, shipped and delivered to wrong address wrong state wrong person.
On january 28th, 2018 I ordered and paid for a 720p wifi wireless cctvnetwork home security ip camera with night vision, color=clear. Seller was eric365.
Price: $10.00
Shipping $7.00
Total $17.00
It says that my package when tracked was delivered december 26, 2018 in at mailbox usps woodstown, nj 08098.
The tophatter website says my package was delivered march 10, 2018,
It has never been delivered to my address and I have had no response on a refund or a camera replacement, it has been 3 months and I am extremely upset with the lack of support and the non existing response to my endless pleas for help! This matter needs to be addressed and I need to be compensated for my order and shipping costs and my excessive time wasted trying to get this dealt with
Contact me asap at the email above or by phone [protected]
Tajuana savage

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Barbara Bratcher
US
Nov 22, 2020 10:01 pm EST

On my order account it said that my car air purifier was delivered but it was not. Said I should notify you if not delivered by Nov.07 well here it is Nov.22 and I still have not received it. So now what do I need to do? Some of the stuff that I have on order is for Christmas, will I have any of it by then or not? just checking. I have a lot of stuff that says it has been shipped but still waiting to get it.

Not Happy

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Barbara Bratcher
US
Nov 22, 2020 10:06 pm EST

I have no idea what you are saying I speak English only.

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juan matos
US
Dec 08, 2019 4:37 pm EST

please ay no recib may orden #[protected], [protected], #[protected], delibre to 202 bloomfield av Newark nj, 07104 att; juan matos

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Barbara Bratcher
US
Nov 22, 2020 10:10 pm EST
Replying to comment of juan matos

I have no idea what you are saying I speak English only. I live in Indiana not NJ so where is my stuff?

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C
11:29 pm EDT

Tophatter Drone wi-fi

I won the auction at $22.00 it said Delivery would be by April 6th
I guess I got to good of a deal, they usually sell for 80- 130 dollars. I have won three others around the same price. I believe this is a scam. I better get the other ones. Their excuse was a delay in shipping. Yet it had made it to Califorina. So what's Up I would wait for it until it shows buyer beware on Top Batter.

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Wen Lee
US
May 27, 2018 9:14 pm EDT

We've got enough complaints.

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R
9:51 pm EDT

Tophatter Product received was not as advertised on four separate occasions

A monocular was advertised as being a nite vision scope but was merely a plain monocular. I purchased four of them for my grandchildren and one company demanded I return it which costs $22 to china. The item cost me $48
The address given was not rackable and I made sure I kept receipt which tophat demanded for my refund to work. I waited and waited but no refund and the complaint was cancelled quickly stating the item was not received by the chinese company. There is a time limit on return but no time limit when ordering and no way can a item get back to china in the time period. I complained again and it went back and forth until they said they had no receipt on file for my return. I finally went to paypal who after about two weeks was able to get my money back. Paypal is the only way things should be paid for for they protect you.

Rob

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R
2:28 pm EDT

Tophatter jewelry

i never received my item that i ordered and i would like my refund of 9.00 and i can be reached at [protected]...thank you...and i would like this addressed as soon as possible! thank you...for being a first time buyer i think its pretty sad that it came to this...i definately will not recommend this company to any body and you should look at what the problem is because it definately needs to be fixed

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About Tophatter

Tophatter is a leading online auction platform that has gained popularity over the years. The platform has revolutionized the way people shop for products, and it has become a favorite online shopping destination for many. Tophatter offers an exciting and engaging shopping experience, where buyers can bid on their favorite products and get great deals.

One of the things that make Tophatter stand out is its vast selection of products. From jewelry to electronics, fashion, beauty, and home decor, there is something for everyone on the platform. Tophatter partners with top suppliers, brands, and manufacturers to provide its buyers with a broad and diverse range of products.

Another reason why Tophatter is a hit with buyers is its user-friendly interface that is easy to navigate. The website has a modern and sleek design that makes it easy to find what you are looking for. Tophatter also has an intuitive bidding system that allows buyers to place bids on products and score some excellent deals.

Tophatter's culture of transparency and customer support is also commendable. The auction platform is open and honest about the product's condition, quality, and shipping time, which is a plus for any buyer. Tophatter also has a responsive customer support team that is willing to help and answer any questions you may have.

Overall, Tophatter is a fantastic platform that offers buyers an enjoyable online shopping experience. With its vast selection of products, user-friendly interface, and exceptional customer support, it is no wonder Tophatter continues to thrive in the world of online shopping.

Overview of Tophatter complaint handling

Tophatter reviews first appeared on Complaints Board on Oct 31, 2013. The latest review Tophatter Review: A Bait-and-Switch Scam with Deceptive Pictures and Fake Item Reviews was posted on May 28, 2023. Tophatter has an average consumer rating of 1 stars from 216 reviews. Tophatter has resolved 0 complaints.
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  1. Tophatter Contacts

  2. Tophatter phone numbers
    +1 (888) 502-5501
    +1 (888) 502-5501
    Click up if you have successfully reached Tophatter by calling +1 (888) 502-5501 phone number 0 0 users reported that they have successfully reached Tophatter by calling +1 (888) 502-5501 phone number Click down if you have unsuccessfully reached Tophatter by calling +1 (888) 502-5501 phone number 0 0 users reported that they have UNsuccessfully reached Tophatter by calling +1 (888) 502-5501 phone number
  3. Tophatter emails
  4. Tophatter address
    292 Lambert Ave., Palo Alto, California, 94306-2216, United States
  5. Tophatter social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
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