United States Postal Service [USPS]
Reviews and Complaints

Sent a package to Austrailia via international express with garaunteed delivery of 7 business days and when it took almost a month to arrive due to an issue somewhere in transit and not with customs they refuse to give a refund to a garaunteed service. It has been almost 2 months and still nothing I've sent them all required information they have asked for and the refuse to send me the proper paperwork to request a refund. I continually receive the runaround from each "customer service" rep as well as their supposed "supervisor". When asked to speak to their manager, they say they do not have a manager and I have to, get this- send a written letter to the consumer advocate for a formal complaint. Nothing like making sure they receive every nickel out of this. Why is it that a trillion dollar Government branch does not provide up to date technology to handle complaints of their disfunctional processes? It's been almosts 2 months and it will be another 2 months for me to continue with this for $60. I'm sure this happens to thousands of people that most likely give up and the USPS never has to issue a refund. Imangine how many millions of dollars they are not refunding for legitimate claims on failed garaunteed services! Unless someone can help me find the means to accomplish this and I don't give up, I am sure they will keep my hard earned money in their pockets.

Moved 4 wks ago to new home, filled out all the appropriate change of address forms and rec'd confirmation from PO for same. Not only are we NOT recieving any forwarded mail, but birthday gifts for grandchild mailed via USPS to NEW address when tracked indicate "attempt to deliver" and then "delivered". There was NO attempt to deliver, no notification of ATTEMPT to deliver and when I called to speak to an postal employee at our new post office I was told that the problem should be addressed to our OLD address. When I reiterated that the PKGS (one from Amazon & one from a friend) were sent via USPS to NEW address and were not forwarded she insisted my issue was with my OLD post office. Are these folks so over worked, under appreciated and under paid that they really have no interest in being of service and are we just left with at rock bottom the reality that our packages have been ripped off by a USPS employee and I can't trust these civil servants at ALL? We have no recourse do we? We are just left at there mercy and oh well - it's your word against ours - I say we never rec'd merchandise and you say it was delivered. WOW ...

You would think you live in a third world country when dealing with the united states postal service .particularly with the kensington branch in Brooklyn.they are notorious for not delivering packages.then when you go to pick up packages at post office the customer service is non existent.unprofessional workers uncaring attitude make people wait on line for hours and to top it all off give you attitude when you complain.the place needs a major overhaul with regards to their staff.sups you should be ashamed of yourself you have a long way togo unfortunately people must use this service otherwise I am sure they would have disappeared many years ago like many other commercial non functioning entities.

There should be a category listing for scams. Because that is what the U.S. Postal service is.
I have a rented Post Office box and have had two car titles stolen, or not delivered to my P.O.Box inside the post office. I had to get in touch with the U.S. Postal Inspectors to get my Federal Disability check for the month of January 2010.
The Shawnee Mission Branch of Mission Kansas took it upon themselves to hold my disability check a couple of extra days.
I pay 22.00 dollars every six months for this P.O. Box.
I have filed a complaint with the U.S. Postal Inspector, you want to know what he told me in an email, and I quote, "Its not the duty of the Postal Inspector General's office to look into these kind of situations".
I filed another complaint, actually three now, with the U.S. Postal Inspectors. Folks, the Postal Inspectors are either using Meth or they just don't care. They are about the biggest joke going.
I am going to start a Facebook page for U.S. Postal Service complaints.
The U.S. Postal Service deserves to go broke and be put out of business.
This is only a small taste of what is being planned.
You, U.S. Postal service, you deserve to go down.

Done ever ever send thru usps I called to complaint about an express international letter 3-5 business days which the charge you almoust $30 dollrs is been 2 weeks and nothing! All they say is "there is no waranty" "it takes more tame for customs" we dont offer more information for that service and call back if it gets lost we cannot issue refund if is lost or damage...? Theyre charging 30 dollars to ship a piece of paper and they dont give you a waranty or at least resepect the delivery time... Awful service and horrible horriblee customer service! They talk rude and hung up the phone is you dont listen to them.. I will never use usps again... Please dont use their service cheap is never good and not even explensive in this company I will rather pay $40 dollrs un ups with a track# and better customer servicem than this... Usps suuuckssssssssssssssss

Parcel was sent vis USPS on 21/11/10 and as yet has not arrived in Australia. Web page for tracking is useless.

When I use the web page to try and get further information it just freezes and nothing goes through. When I enter my tracking information it only tells me that the item left on 21/11/10 doesn't say it has been received in Australia so don't know how to track its whereabouts. I have made several purchases from US since this one and all goods have arrived, someone please find my $350 purchase as it is a Christmas present for my husband.

I have two unresolved issues with the Charles A Hayes Postal Office located at 74th & Exchange in Chicago, IL. I have two packages sent consecutively that I have yet to receive and no one can seem to tell me where they have disappeared to. The first item tracking # is 9102901001300126095515, and the 2nd item tracking # is 9102901001300134175964, these items when tracked online state that they have attempted delivery on 12/4 for the first item, with no further info...and the 2nd item states that the item was delivered on 12/18. On the contrary, neither item was delivered or ever attempted delivery, as I have been anxiously waiting each day for the packages and checking consistently. I have contacted USPS via phone, via email contact forms, and in the local office (Charles A Hayes) and no one knows where my items are or even bothering to do anything to resolve this matter. I have very serious concerns that someone in this office is stealing packages. I spoke to a supervisor at the Charles A Hayes local office, whom was extremely rude and boisterous, who even ignored me repeatedly and refused to give her full name. I was told that all I needed to know was that her name was Mrs.Williams before she finally and very hesitantly took my info and told me someone would contact me "if" they found my package. No one has bothered to contact me at all from any of the methods. I am really concerned because I didn't plan on moving anytime soon, and this office handles all of my mail, this is frankly the worst customer service or lacking thereof.

I've had to deal with these RUDE people for over a year now and I've NEVER had such POOR service at a post office in my life! Back in April, I ordered pictures online and had them sent to my house...BIG MISTAKE! Even though my package said "photos enclosed. DO NOT BEND", the lazy mail carrier bent them and put them in the mailbox instead getting out of his blooming car and putting them at the door...what's worst, is that I WAS HOME AT THE TIME would've came out to get them. Then when I went to make a complaint about it because I felt like they should be financially responsible for ruining my pictures that were for a client of mine *I'm a photographer*, they told me that the package should've said that it shouldn't be bent...COMPLETE ###S!
Now, my more recent issue is the idiot that's at the post office today was just completely short and RUDE as heck with me. My cousin sent me a package from California in early October. It's now, mid December and NO PACKAGE has came her. So I figured since this mail carrier was so freaking lazy, maybe he didn't leave it because that would mean him having to remove himself from his vehicle and GOD PROHIBIT that from happening. And so I called and she automatically cut me off before I finished and said there is NO package here and hung up...I have a nice word that describes these 2.
I've lost income having to deal with them and my cousin has to remake a blanket she made for my daughter now because of the corrupted postal system.

My neighbors and I are frequently receive each others (misdelivered)mail.

Calls to the postmaster have not helped.

I beleive the USPS package delivery service is the worst. Every time someone ships me something using USPS, I wonder if I will get it and what issues I might have "this time".

In my opion, this service needs to be privatized.

I bought an item on Ebay, and USPS provided a tracking number confirming delivery for it to my area. However, I never received the package. I live in the apartment complex, and USPS said they left it at the management office, where they usually leave packages. It was not there. I checked all apartment complexes in my area with the same zip code, and it was nowhere to be found. I called the main 1-800 number for USPS, and they provided me with the case number. In two days I received a phone call from a local post office. The persona was not proactive or helpful. It seemed that he did not believe me that I did not receive the package. He was telling me that he did not know what to do…? I told him to check with the carrier. It didn’t get anywhere, besides that they stated that they delivered it. Where? They don’t know! I called 1-800 number again, and was provide with the same case number. I explained, that this is redundant, and it will not get anywhere. They put a supervisor on the phone, who politely said the same thing, and hung up on me! At this point, I am very disappointed with USPS. I was hoping they would be helpful, and would reimburse me for the lost item, as I paid for delivery. Now, it seems, as I will get nowhere with this. I encourage everyone to use UPS or to purchase insurance with USPS.

I own the Post Office in Brockway Montana. We bought the PO in 2004 not knowing the PostMaster (Joey) from hell was in charge. Six years of putting up with unverified odors and noises, parking on my property and being told to move my vehicles from my property. Today was the straw that broke the camels back. We have had significant amounts of snow and after the PostMaster paid a local bar owner to scrape the snow which was deposited in front of my house, I am unable to park anywhere near my house. So I parked on a part of my property next to the street so I would out of everyone's way. PM knocked on my door and said I have to move my vehicle even though it was more than twenty feet from the parking area and not blocking any driveway. I attempted to contact PM's boss for the fifth time THIS year and he was toooo busy to take my call. I contacted the contract agent and they were also disgusted by the lack of response from the regional PM manager not returneing their calls. It is time for Joey to find her way home and never come back to darken my home.

I have never thought about the possibility of paying for such a bad service in usa, but after trying to send some packages to South America, I know that one of the worst services I've pay for in my life is: USPS - Express Mail International Service. They charge me a total cost of US$ 120 for two small boxes and told me through their web site that It was approximately (this is very important) delivered within 3 to 5 business days. I had a bad experience in march 2010 (they lost the package and respond me 3 months later) but a good one in April so I though the bad one was bad luck. I decided to send two packages in November 3 paying for the tracking number and insurance. On November 16 I realized that one of the packages was lost and the other one was in Chilean customs. When I asked USPS if they were responsible for delivering the packages they told me that they couldn't do anything once it is outside US. So, my question is how they can offer a service that they can't be responsible for... sure, they will tell to me, we are responsible because there is a US$ 100 dollar insurance that will be paid if the package is not delivered, but what do they do with my main concern and the service I'd paid for> send a package to an address in South America. It is tricky because with this system you can charge many people, but you aren't sure that the service will be completed, so sometimes it will some others it won't, sometimes the insurance will cover the goods and others it won't and that's it...who cares about it because we have insurance if there's a problem, but not everything is about money. USPS is playing with customers that are worried about delivering a package internationally, not about the money they will give you back if there's any problem. What if the package you are sending doesn’t have a great monetary value but sentimental, who cares about the main service that it is being sold, nobody... Can you trust USPS when sending a package outside US? In my opinion and experience, you can't because they are not able to provide immediate information once it has gone outside US, they should charge for just sending the package to the country you want to send to... "sorry there's someone else in charge now, but if you want we can't ask for more details of where your package is or if it will be delivered someday"... "give us 5 business days to see if we have additional information, but if we do not contact you within this period of time give us a call back..." what's all this bull#$%. And what can I do now Mr. Supervisor of USPS? Well just wait and have patience sir... they are laughing of customers every day. USPS PLEASE DON'T OFFER PEOPLE SOMETHING YOU ARE NOT ABLE TO GIVE.

WARNING! I purchased two (2) sheets (20 stamps per sheet) last week at the post office; upon returning home I noticed that one sheet had four (4) stamps missing (and these are self-adhesive). The clerk did not put the sheets in an envelope (like they should have) but...there is no way stamps that are affixed with adhesive could drop off the sheet. Upon returning to post office this week, I was told by the Postmaster that I needed to let them know of this at time of purchase. So, another thing to worry about...don't forget to scrutinize your liberty stamps before leaving the premises!

I am a US Veteran. I had surgery at the Veterans Hospital in SLC about a month ago to have my right foot amputated, due to an old Army injury. I have needed pain medication since the surgery, it was sent to my house about 300 miles from the hospital. The last time I sent for it, it never left the SLC post office, although it was to come certified mail. It was sent on the 29 of October and I have never received it. I would probably would not complain if this hadn't happened several other times, only with the narcotics I have been sent. I went to the post office here to start an investigation but haven't heard from them. Something seems fishy in the SLC post office.

For MANY years (at least 10) I have been receiving mail belonging to a neighbor on the next block and they have been getting much of our mail. At least every week there are two or three peices, including very important bank statements, retirement statments, etc. that are misdelivered. I DO NOT WANT this information that can be misused delivered to ANYONE else! I have called and called and called and complained and complained AND COMPLAINED to NO AVAIL! I am EXTREMELY aggravated about this. How incompetent can a company be? Don't they hire postmen who can read? Our names are NOT similar. Our street names are different, only the house number is the same.

Can SOMEBODY help me?!?!?!?!?
Attached is the mail I received yesterday. Who knows what my neighbor received that was ours.

Have you ever seen the Severn, MD post office? Lazy, illiterate, lazy. Did I say lazy? Those "workers" won't move for love or money. PLEASE don't question why the USPS is going down the tubes. Come to this post office to see why. Postal Inspectors and ghost visitors--do your job.

Hello friends,

I have send an i-pod to Surat, Gujarat, India via United State Postal Servcies from Los Angeles, CA, US as on 20th July, 2010. The Customs form number is LC279173270US. Its almost 2 months that day and the parcel is not yet received yet. I have called USPS 100 times but no response from those people. The only response USPS people are giving is, it is with Mumbai customs. Can any body suggest me the right person to contact for this.

Any help would be highly appreciated.