Menu
For Business Write a review File a complaint
UPS Customer Service Phone, Email, Contacts

UPS
Reviews and Complaints

www.ups.com

Learn how the rating is calculated

1.4 18 Reviews 2059 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

UPS Complaints 2059

ComplaintsBoard
S
1:56 pm EST

UPS Punch bowl. From ebay.

I ordered a brass punch bowl from Ebay. My husband who is now deceased bought me one when he was in Korea but someone stole it. Anyway, I am 73 years old and have never had a problem with anyone on the shopping websites.
This time I ordered the punch bowl when it arrived the brass ladle was broken. I contacted the seller and he was quite rude. Like I said I have Never had a problem before so was not quite sure what to do. I contacted Ebay and they returned my money. Then the man contacted me and told me he had cancer and that he had to feed his animals. I felt bad. So I thought I'll just keep it and do without the ladle. He charged me extra money but when I opened the rest of the package the punch bowl would not even stand up. It was completely broken. I contacted him again and he said I was a liar, not sure what I was lying about But I have a broken punch bowl. He told me to contact UPS as he had insurance on it. $50.00. Now I paid 46.65. for a pile of junk. I wrote you right after Christmas but did not hear anything. I got Covid then and am not sure if it is because I am older but took me a long time to get over it. Please help me. I would truly like to be done with this angry man. God Bless and PLEASE tell me what to do next. I feel like a fool. I ordered a brass punch bowl from Ebay. My husband who is now deceased bought me one when he was in Korea but someone stole it. Anyway, I am 73 years old and have never had a problem with anyone on the shopping websites.
This time I ordered the punch bowl when it arrived the brass ladle was broken. I contacted the seller and he was quite rude. Like I said I have Never had a problem before so was not quite sure what to do. I contacted Ebay and they returned my money. Then the man contacted me and told me he had cancer and that he had to feed his animals. I felt bad. So I thought I'll just keep it and do without the ladle. He charged me extra money but when I opened the rest of the package the punch bowl would not even stand up. It was completely broken. I contacted him again and he said I was a liar, not sure what I was lying about But I have a broken punch bowl. He told me to contact UPS as he had insurance on it. $50.00. Now I paid 46.65. for a pile of junk. I wrote you right after Christmas but did not hear anything. I got Covid then and am not sure if it is because I am older but took me a long time to get over it. Please help me. I would truly like to be done with this angry man. God Bless and PLEASE tell me what to do next. I feel like a fool.

Desired outcome: Just get my money back.

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
T
12:37 am EST

UPS Worst shipping company

You guys are the worst shipping company in the world nothing I have ordered has ever came on time it will say out for delivery for 3-4 days so worthless...

Read full review of UPS
Hide full review
ComplaintsBoard
L
2:00 pm EST

UPS Next day air still isn't here and it's been 4 days

Cashier check for a new car ordered and mailed Jan. 6th "Next Day Air". Initial check of the tracking number 1Z1607850194020584 on Jan. 7th showed it was tendered to UPS the prior evening. Then later in the day Jan. 7th that line item disappeared and was replaced with "On the Way" from Arizona. A check on Jan. 8th in the morning replaced that line item with "On the Way" from Kentucky. No changes on January 9th. Today is January 10th at 10:54AM and it now shows an insane string of the package going from Arizona AND Kentucky to California to arriving in Portland to departing Portland then arriving Portland and now it's on a "late flight" causing an additional delay for delivery until the 11th. I am in Portland and that is the final delivery address. I called UPS and the lady, in an Indian accent, couldn't tell me anything the tracking didn't already tell me. She then told me to contact the shipper (my bank) because apparently they are privy to MORE tracking information than UPS itself! I had her repeat that at least 3 times hoping she would catch how insane that sounds but she just kept on going. I asked her in a clear voice "How does UPS, who generates the tracking information, not have access to that information yet the shipper does?". I've given up. The dealership sold the car this morning out from under me.

Desired outcome: UPS needs to go out of business as soon as possible. You ruin lives and piss people off daily. Customer service is a joke.

Read full review of UPS
Hide full review
ComplaintsBoard
D
10:43 am EST

UPS United parcel service

My daughter lives at 119 Coleman trail Travelers Rest, s.c.29690 I own the two lots and home behind her on the same drive. Which is 119 lot A Coleman trail. Travelers Rest, 29690 Your drivers come to deliver at 119 and either drops the package at my place 119 A and they have messed up the drive it's a paved drive. She has a note on the home I own at 119A stating that all packages she orders come to the yellow double wide, which is 119 Coleman trail, Travelers Rest, s.c.29690. They have room to drop her items off and turn around in her driveway, instead they come to my property up my drive and turn around, ( most of the time they continue to leave her packages on my porch, even though theirs a note on the door telling them not to) they have ruined my drive bye running off the side, cracking the driveway, ruining the yard bye running up in the grass and making a mess on the drive and in the yard. Your driver should under no circumstances, go up the drive and continue to destroy my yard and paved drive. This should be an easy drop at 119 Coleman trail Travelers Rest, s.c.29690. Drop off the item at 119 and turn around at their turn around spot, or back down the driveway. Please do not continue to drive up to 119 A and use my drive to turn around in. Your driver has destroyed the sides of my parking areas, he's messing up my yard and paved driveway . Iam not trying to be rude or threatening at all. But this will cost me big money to repair the damage already done bye your drivers. I put a pic of my home at 119A below, if you need pics of the damages I can take them and send to you. Thank.

Best Regards, Donald Ford
[protected]
1220 white horse rd ext. Travelers Rest, s.c.29690
119A Coleman trail Travelers Rest, s.c. Is a rental property of mine ( which has been vacant since Feb 2020 because of Covid)

Desired outcome: I would like your drivers to stay off of my two lots above 119 A coleman Trail, Travelers Rest,s.c. They have caused damage to the pavement and yard.

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
D
8:25 am EST

UPS Delay in delivery - chose expensive option to get delivery in time!

Had to return a product to the seller; which was time-bound. Chose more expensive UPS (within UPS plans) and over other carriers. UPS displayed a date of delivery as 29 Dec. Then after they picked up the package, it was changed to 30 Dec. My deadline was 31 Dec. So it was still okay. UPS then missed the delivery and delivered on 4th Jan! So we have missed the returns timeline and will not get the refund. And on top we have paid $265 for this shipment to UPS! When contacted their customer service; they provide scripted reason that the delay was due to China Customs as they changed procedures due to Covid. I asked for a proof and the date when UPS learned about this change. They send me a memo was dated 16 Nov. So when I shipped in the last week of Dec then already knew this procedure. I need UPS to pay the full refund of our product which was due from the seller - $755! How do we file this complaint official with the Consumer Grievance department of UPS? Tracking number is 1Z42HYT06700021612.

Desired outcome: Refund to be paid by UPS for misinformation to gain business.

Read full review of UPS
Hide full review
ComplaintsBoard
I
11:08 am EST

UPS Delivery

My shipment was to delivered to my home address in Bastrop, Texas. Due to the clerk at the UPS Store entering the wrong street address, it was deemed not able to be delivered to this address. UPS supposedly found another address in Austin, Texas and my package was left at a lock box with no address given. When I called customer service, I was connected with a person whom I could barely understand and who attempted to handle my inquiry off of a script. I then requested to speak to a manager who also was nearly impossible to understand and she too seemed to work off of a script. For a company whose slogan was "We run the tightest ship in the shipping business", your ship is full of holes. On top of that, your customer service department sucks!

Desired outcome: Tell me where my package is so that my spouse can pick it up.

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
A
9:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS Service

I picked my package up from ups access point advance auto parts in Eastpointe Michigan I would advise everyone to stay away my package was completely open & no one could explain to me why would that be so unprofessional..

Read full review of UPS
Hide full review
ComplaintsBoard
R
1:59 pm EST

UPS Product didn't arrive

The product I ordered from another company was shipped back to them because ups couldn't find my address. Yet I had ordered this product before two other times and they found my address then. The address was correct so I contacted the product company and are resending it.
1Z81RF472001786506
UPS send it back to the warehouse from which the product came from.
Proof of Delivery
Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number
1Z81RF472001786506

Weight
15.00 LBS

Service
UPS Standard®

Shipped / Billed On
12/14/2021

Delivered On
01/04/2022 11:31 A.M.

Delivered To
RICHMOND HILL, CA
Received By
ROB

Left At
Receiver

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 01/06/2022 1:56 P.M. EST
My address is Robert Unrau
63 First street S. W
R0G0B2 Manitoba Canada

Read full review of UPS
Hide full review
ComplaintsBoard
J
9:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Franklin Square UPS Store - I went in there to return a package to Amazon and I didn't have a mask on - neither did the girl who was assisting me - she pulled up her mask when I got to the counter and told me the next time I come in without a mask she won't serve me. I was astounded at the rudeness, the discrimination and the hypocrisy of it all. Then...

Read full review of UPS
ComplaintsBoard
T
5:36 pm EST

UPS Package delivery

Why are my packages left it the wet grassy ditch along a busy County road 500 feet from my house. Packages routinely are left behind the mailbox on the ground, rain or shine.

My paved driveway is 12 wide and we have a large unobstructed circle that is within 10 foot of a 12 wide x 60 foot covered porch (Front door)

For years your trucks successfully navigated our driveway, is there any reason for the driver to instead stop in the middle of the road and drop pages off along the road..

Note: 191st is a two lane road w a slight hill 300 feet top the East and a 50mph speed limit.

Best practices would suggest it's not smart to stop in the middle of the road if it can be avoided.

Desired outcome: Drive up my driveway and deliver my packages to front door at the address listed, preferably out of the rain.

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
L
11:39 pm EST

UPS Refusal to deliver

3 days in a row they have refused to deliver packages. They claim the road is impassable due to snow. Box vans, log trucks, mail delivery, school bus, even FedEx were by here. Nope, not UPS. The last 6 months were drivers using their own personal vehicle to deliver. Is it UPS cannot afford to run the company trucks? Prices go up and service goes down.

Desired outcome: Just honor your terms of service.

Read full review of UPS
Hide full review
ComplaintsBoard
E
3:21 pm EDT

UPS Service

I had a Amazon delivery yesterday by a UPS driver and he left the package by the road next to the mailbox which is less than a foot from the road we're it can be mistaken as garbage. This the second time this has happened and the description left on AMAZON is not correct it said outside porch . My porch is Approximately 80 ft away

Desired outcome: Would like to know if this is standard practice

Read full review of UPS
Hide full review
ComplaintsBoard
S
4:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS Failure to deliver package and customer service incompetence

My large, heavy package was delivered to the wrong address. It has been sitting in a neighbor's driveway for four days in the rain. I called to inform customer service of the situation and told them the address where it was erroneously delivered. All attempts to have it retrieved and delivered to me have failed miserably. At this point it is still in the wrong driveway. It is a 113 pound treadmill, so I can not just go get it! All this was conveyed to UPS customer service during each phone call.

Out of a total of 12 phone calls, here is what I have been told:
- I need to connect you to the freight shipping department. ?
- We need to start a package investigation to locate it. ?
- Can you just go get it? *#* !
- You will need to file a claim for a lost package. ?
- I will connect you with the delivery center. :-)
- I will contact the driver to come back and get it. :-)
No package yet... *#* !
- (Supervisor by the name of Michael) A special truck is required to deliver large items like that. I am tracking it and it should be delivered within an hour after this phone call. I will be personally responsible for this case. What is your phone number? I will call if there are issues.
** Two days later, no treadmill, no phone call.

At least have the decency to call the customer back.

Incredibly disappointed, and surprised by the total lack of training and integrity.

Desired outcome: 1. A phone call frome Micheal the supervisor. 2. Retrieve my package and deliver it ASAP !!!!!!!!!

Read full review of UPS
Hide full review
ComplaintsBoard
K
2:40 pm EDT

UPS Destroyed package

1/4 thick glass candle vase with 3 coats of epoxy over photos. Wrapped in tissue, Towels, a winter hat with a wax candle wrapped in thick tissue inside the vase and double boxed with no wiggle room. Even a hard flat plastic Santa ornament was destroyed. This was a well packed item from my daughter. UPS was informed it was Fragile w glass contents.

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
D
4:16 am EST

UPS posable lost or stolen package

tracking shows my package last at a Tennessee ups depo, two weeks ago, i called only ups number to find info on this, got auto answer message telling me nothing but run around, tried online to file clam, another run around, wants a id sign up number to move forward, but also will not let me sign up to get an id. the id number wanted is not the tracking number but seems to be a membership id number of some kind. now to find a ups store to talk to a human.

Desired outcome: want my package!

Read full review of UPS
Update by david mac
Dec 23, 2021 4:18 am EST

i use to think ups was responsible, but not sure now

Hide full review
ComplaintsBoard
S
9:11 am EST

UPS Package Delivery

I had a package coming from Lynchburg Virginia. It was signed for at 430 on Friday, Dec 17. The package was never delivered to my address. So the person who signed was not at my house when they took it.
This is one more of MANY DELIVERIES MADE TO THE WRONG ADDRESS.
WHY CANT ANYONE READ THE HOUSE NUMBER BEFORE DROPPING OFF?
i actually caught a UPS driver dropping off 2 packages at my house that were for the neighbor 2 doors down. I turned the driver around to the correct house.
Our homes ARE CLEARLY NUMBERED.

Desired outcome: WHERE IS MY PACKAGE?

Read full review of UPS
Hide full review
ComplaintsBoard
A
1:45 pm EST

UPS Customer Service- International billing department

I have been trying to speak with someone since 11:00am EST. It is now 1:41pm EST and I am still holding. They have sent me to collection for a bill I have never receive a regular request for payment for. I have had bad experiences with UPS since July 2021. My husband left something in Mexico at a resort and it took forever for arrangements to be made using UPS for the item to be picked up and returned to us. This is where the billing started.

Desired outcome: I will pay it, but make sure this is not on my credit

Read full review of UPS
Hide full review
ComplaintsBoard
J
10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS Lost Golf Clubs

My golf clubs were shipped from Minnetonka, MN to Tucson Arizona. The last update I had is that they were in Goodyear, AZ. Obviously a large package. The UPS driver that picked them up attached the paper shipping label with tape to the outside of the travel bag...large blue and grey Samsonite travel bag. If it was logged in last in Goodyear, AZ where the heck can it be now?

Desired outcome: Locate

Read full review of UPS
Hide full review
ComplaintsBoard
T
12:34 pm EDT

UPS package was damaged

12/18/21, A package was delivered outside my gate and some neighbors dogs damaged the item

Desired outcome: please put all packages inside the fence or on the porch

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
A
5:18 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My soon to be ex husband is refusing to deliver my package! I called numerous times and they promised delivery but I have yet to receive my package! This is crazy. He is doing this on purpose to get back at me. I asked for someone else to deliver and they refused my request. He isn't stable and I am afraid of him. When I told them this they told me "well...

Read full review of UPS

UPS Reviews 0

Looks like UPS has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent UPS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About UPS

Screenshot UPS
UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Overview of UPS complaint handling

UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recurring unfulfilled shipping was posted on Oct 10, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2077 reviews. UPS has resolved 202 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
36903 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.