Verotel Merchant Services / VTSUP.com’s earns a 3.1-star rating from 115 reviews, showing that the majority of merchants are somewhat satisfied with payment processing services.
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unauthorized debit card charge
Jan 22
XX8021 VTSUPCOMUS NORTHER AMSTERDAM NL
Services + Supplies
-$11.99
card # [protected]
[protected]@gmail.com
I have no idea what this is for. I want all charges stopped and refunded
Desired outcome: cancel and refund all charges
vtsup.com*funion lp
I have been charged by that company £27.70 and I haven't bought anything furthermore I don't even know what this is.
It has been taken from my card and I am really worry.
Can you return my money please? I haven't authorised you to charge me anything.
Thanks
Desired outcome: Return my money in my bank account
The complaint has been investigated and resolved to the customer's satisfaction.
Fraud
Thank you in advance for helping me with this online fraud matter...
Please contact me [protected]. Leave message or text
Please email me at [protected]@gmail.com
Please tell me of common websites that have been used currently or frequently by your company base for debit or credit transactions that have previously been flagged or reported as fraud. I've noticed a few unauthorized or unrecognized purchases. Most recent fraud/unauthorized purchases say Mountain and vtsup.com. I have read through the compliant section and it seems like I may have more charges I am unaware of.
I've noticed similar issues with wish.com and Amazon which I believe your company works with or for.
Thank you again in advance for your support in remedying these few online fraud/unauthorized charges in your company's website and namesake that are appearing on my bank statement.
Stacy Snyder
Desired outcome: $500 Usd
The complaint has been investigated and resolved to the customer's satisfaction.
Unlawfully taking a lot of money from my account (fraud)
I was unlawfully charged by this fraud company, vtsup.com/vertoel, on 2020-11-19.5.786, 14 nok was some reason charged from my account on 2020-11-19, vtsup.com/dream logi sent me 1.782, 42 nok back on the same day [protected]). I demand to have my money sent back as quickly as possible, if not I will sue this fraud company very soon, I have my lawyers ready.
I demand - and expect - vtsup.com dream logi/vertoel to send me about 4000 nok or 452 usd back to my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Funion
Had £49.99 removed from my account just needed to know the company so I can cross it off, or it's a scam and I need to block it with my bank. Looking to validate who the company are and my purchase if any. Want to make sure I'm not being ripped off
vtsup.com
I am being charged and do not know why. Please stop charging my account.
Membership
I paid $126.62 for membership to xurator.com on [protected]. The web page content is significantly different than advertised on their web page. I used my password once to see the content and I was very disappointed. I replied to the email I received, which was from your company, to cancel my membership and refund my money. So far no action was taken. If you cannot resolve this matter I will have to dispute with my bank. I have a feeling this is a fraudulent operation.
This has not been resolved yet. In fact Verotel insists that they are the innocent third party processor. Why they get entangled with such businesses is the big question?
The complaint has been investigated and resolved to the customer's satisfaction.
Charged for services 8.30am 26/08/20 still no access detail 72 hours later.
Payment taken & receipt emailed 8.30am 26/08/20. Still no access details 72 hours+ later despite two emails to Verotel Support [protected]@verotel.com
(spam folders checked)
System is supposed to be automated & clearly has flaws. It shoudn't take this long to issue the requested details. Please sort this out or I will take further action.
Unauthorized charges, false billing on my credit card or bank account.
There is an monthly payment of 199, 95SEK to you from my account that I haven't authorized. I don't know where it came from or how. I'm not sure when it started. I have been able to track the payments for the last year but before now I haven't really noticed them because of no real shortage of funds. Due to the ongoing pandemic I'm out of a job and the money really scares so please help me sort this out.
A bit hard to do that when the site you referred me to has dns problems. Attaching a screen dump on the problem.
The complaint has been investigated and resolved to the customer's satisfaction.
Fraudulent investigation police
You have fraudulently taking money from my Barclays bank account and are going to be investigated for stealing my money on numerous occasions, Barclays are investigating, PayPal, and this phone is going to the police station with all the proof they need, I want a full refund now as you are taking my money which is fraud and you are going to get done for this and you should be how dare you refund all now
Steven fulham
The complaint has been investigated and resolved to the customer's satisfaction.
DateMyAge
This DateMyAge app takes NZ$34.01 monthly out of my bank account since January. I suppose to only get charged for 1 month and have cancelled my subscription the same day I paid for that month which was on January 18th. They confirmed by email that I no longer will be charged but keep charging ever since.
I have attached a screenshot of this email, the app and the the charge on my bank account which states Vtsup.Com*Ve
Gabriele
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Charges
So, I just noticed today that I've been charged since November from Verotel. 19.50 is the charge and I don't recall having using this service for anything, is it linked to a membership? How do I find this out? It didn't show up until yesterday either, I do know that I ended a member ship with Skillshare however I do not recall what the payment was and do recall them claiming it ended.
With things going on the way they are now I'd rather not be charged for something I'm not even aware of as money is tight.
So, I came here about 20 minutes ago to see if I could get help on a charge. I found out what the charge was, and now it's saying I didn't have a membership thus can't cancel. I canceled in November, but the charges kept coming and I'd like to get my money back and stop then as the canceled membership clearly didn't go through. How exactly do I go about this? I'd really like to speak to someone.
The complaint has been investigated and resolved to the customer's satisfaction.
Addebiti maggio-luglio 2019
Sono Marra Filippo, mi sono trovato molti addebiti tra il 14 maggio 2019 e luglio 2019, vorrei sapere a quale sito appartengano tali prelievi relativi a vtsup.com* Banana sta
Grazie!
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charges
The company vtsup.com/verotel of vtsup.com * Hebert Met Edinburg on March, 01, 2020 in Via Purgatorio, 2 87010 - Terranova Da Sibari charged me illegally without my authorization of my PostePay credit card of the MasterCard circuit of the following data:
Card number: [protected]
Transaction ID: [protected]
Amount: 303, 54 EUR / 309, 94 USD
I immediately ask for a refund of the indicated amount. I await a kind reply, thank you.
Best regards,
Alessandro Montrone
Card number: [protected]
Transaction ID: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
reclamo
Salve sono il sign Gebbia Bernardo il sei febraio 2020 cercavo un telefonino si e aperta questa pagina e mentre facevo la ricerca si sono accavallate una dietro l altra delle pagine in un modo veloce chiudo la pagina e mi ritrovo un ammanco sulla mia poste pay un pagamento di 150.00euro senza aver fatto nessun acquisto sicuramente si e trattato di un errore informatico gentilmente vorrei essere rimborsato il numero della mia carta e [protected] attendo una vostra comunicazione grazie
The complaint has been investigated and resolved to the customer's satisfaction.
withdrawal
My father passed away and I have received his last month bank statement from december and theres been 7 payments of 99.99 english pounds and 1 payment of 49.99 from the 3rd december to the 16th nearly 800 pound worth of payments within days and now ive seen this I am not happy about it as he was ill and wouldnt of been able to see this was happening I want to get this refunded into my bank as his has been closed as I want to share it between me and my aiblings this should not of been took out of his bank please respond to [protected]@hotmail.co.uk I will be taking this further without any shadow of a doubt I will not let this go not a chance
The complaint has been investigated and resolved to the customer's satisfaction.
vtsup charge
My name is jonathan and I've been getting charged 19.99 once a month since July by this unknown company called Vtsup. I've only just noticed the charges in my statement and I'd like to get my money refunded. The charges have added up to 99.95 and it would be nice to get this resolved. I'd also like my card info removed from whatever this is so it doesn't happen again. I can send more information in a personal message. Thanks
Hi my name is jonathan. I have been charged 19.99 once a month since July. I just noticed the charge and don't know where it is from. I'll provide some more info in a personal email. I'd like this refunded. Thanks
payment is done, but didn't get the membership
I've bought a lifetime membership for a site, but I still can't have access to the site. I've been waiting a long time for them to give me access(the site stated it would take a few hours). I even sent them an email in case my payment information didn't go to them, but I still don't have a response.
Is there any refund option, if I didn't get access to the site for a certain period of time?
The complaint has been investigated and resolved to the customer's satisfaction.
addebiti non autorizzati sulla carta di credito
Buongiorno,
Ho notato solo di recente diversi addebiti non autorizzati sulla mia postepay.
La cifra è irrisoria e si aggira intorno ai 15€ che pago sempre ogni mese da agosto 2019, siamo ad ottobre.
Non me ne sono accorta prima perché faccio di versi acquisti online. Voglio che sospendiate immediatamente questo addebito perché pago per un servizio che non conosco e soprattutto non conosco la società in riferimento a VTSUP. COM WORD NUDEX.
Non lascio altri dati sensibili finché non mi contatterete.
Grazie
The complaint has been investigated and resolved to the customer's satisfaction.
hi I never bought anything
I don't know why my account was charged please refund my money because I never made a purchase from your company and I don't even know what you company is or does but I keep getting money taken from my account and I don't know why please refund my money back to me please it doesn't even say what was purchased it just say this .
10/23/19
vtsup.com*Velvet Sun Burgas BGR
Posted on October 23, 2019 at 4:27AM
Memo: Debit: Signature purchase from [protected] vtsup.com*Velvet Sun Burgas BGR a0005805 [protected]
Card ending in 2712
$19.00
There are other ones as well and I never authorized them
I encountered this exact situation as well also $19
Me too how do I get my money back and stop it from happening again?
Verotel Merchant Services / VTSUP.com Reviews 0
VTSUP.com, also known as Verotel, is a legitimate online payment processing service.
VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.
VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.
While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.
Verotel, the company behind VTSUP.com, has been operating since 1998.
VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.
VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.
Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.
When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.
Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.
VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.
You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.
VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.
Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.
Overview of Verotel Merchant Services / VTSUP.com complaint handling
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Verotel Merchant Services / VTSUP.com Contacts
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Verotel Merchant Services / VTSUP.com phone numbers+1 (877) 925-1877+1 (877) 925-1877Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone numberUnited States, Sales+1 (877) 872-9246+1 (877) 872-9246Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone numberUnited States, Enduser Support800 4422 9999800 4422 9999Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number30%Confidence scoreEurope+31 205 315 757+31 205 315 757Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number60%Confidence scoreNetherlands & Other Countries
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Verotel Merchant Services / VTSUP.com emailsmarcel@verotel.com100%Confidence score: 100%Supportbrittany@verotel.com100%Confidence score: 100%Supportaccounthelp@bitsafe.support100%Confidence score: 100%Supportmerchantsupport@verotel.com92%Confidence score: 92%supportpayments@verotel.com86%Confidence score: 86%
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Verotel Merchant Services / VTSUP.com addressDanzigerkade 23D, 1013 AP, Amsterdam, Netherlands
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Verotel Merchant Services / VTSUP.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Verotel Merchant Services / VTSUP.com complaints
Unlawfully taking money from my credit card accountRecent comments about Verotel Merchant Services / VTSUP.com company
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