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Verotel Merchant Services / VTSUP.com Customer Service Phone, Email, Contacts

Verotel Merchant Services / VTSUP.com
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3.1 115 Complaints
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Verotel Merchant Services / VTSUP.com Complaints 115

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8:20 pm EST

Verotel Merchant Services / VTSUP.com unauthorized debit card charge

Jan 22
XX8021 VTSUPCOMUS NORTHER AMSTERDAM NL
Services + Supplies
-$11.99
card # [protected]

[protected]@gmail.com
I have no idea what this is for. I want all charges stopped and refunded

Desired outcome: cancel and refund all charges

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4:15 pm EST
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Verotel Merchant Services / VTSUP.com vtsup.com*funion lp

I have been charged by that company £27.70 and I haven't bought anything furthermore I don't even know what this is.
It has been taken from my card and I am really worry.
Can you return my money please? I haven't authorised you to charge me anything.

Thanks

Desired outcome: Return my money in my bank account

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4:26 am EST
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Verotel Merchant Services / VTSUP.com Fraud

Thank you in advance for helping me with this online fraud matter...

Please contact me [protected]. Leave message or text

Please email me at [protected]@gmail.com

Please tell me of common websites that have been used currently or frequently by your company base for debit or credit transactions that have previously been flagged or reported as fraud. I've noticed a few unauthorized or unrecognized purchases. Most recent fraud/unauthorized purchases say Mountain and vtsup.com. I have read through the compliant section and it seems like I may have more charges I am unaware of.
I've noticed similar issues with wish.com and Amazon which I believe your company works with or for.

Thank you again in advance for your support in remedying these few online fraud/unauthorized charges in your company's website and namesake that are appearing on my bank statement.
Stacy Snyder

Desired outcome: $500 Usd

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6:00 pm EST
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Verotel Merchant Services / VTSUP.com Unlawfully taking a lot of money from my account (fraud)

I was unlawfully charged by this fraud company, vtsup.com/vertoel, on 2020-11-19.5.786, 14 nok was some reason charged from my account on 2020-11-19, vtsup.com/dream logi sent me 1.782, 42 nok back on the same day [protected]). I demand to have my money sent back as quickly as possible, if not I will sue this fraud company very soon, I have my lawyers ready.

I demand - and expect - vtsup.com dream logi/vertoel to send me about 4000 nok or 452 usd back to my account.

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6:02 am EST

Verotel Merchant Services / VTSUP.com Funion

Had £49.99 removed from my account just needed to know the company so I can cross it off, or it's a scam and I need to block it with my bank. Looking to validate who the company are and my purchase if any. Want to make sure I'm not being ripped off

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4:01 am EDT

Verotel Merchant Services / VTSUP.com vtsup.com

I am being charged and do not know why. Please stop charging my account.

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5:14 pm EDT
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Verotel Merchant Services / VTSUP.com Membership

I paid $126.62 for membership to xurator.com on [protected]. The web page content is significantly different than advertised on their web page. I used my password once to see the content and I was very disappointed. I replied to the email I received, which was from your company, to cancel my membership and refund my money. So far no action was taken. If you cannot resolve this matter I will have to dispute with my bank. I have a feeling this is a fraudulent operation.

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Update by Uzaktaki
Sep 26, 2020 5:01 pm EDT

This has not been resolved yet. In fact Verotel insists that they are the innocent third party processor. Why they get entangled with such businesses is the big question?

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3:50 am EDT
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Verotel Merchant Services / VTSUP.com Charged for services 8.30am 26/08/20 still no access detail 72 hours later.

Payment taken & receipt emailed 8.30am 26/08/20. Still no access details 72 hours+ later despite two emails to Verotel Support [protected]@verotel.com

(spam folders checked)

System is supposed to be automated & clearly has flaws. It shoudn't take this long to issue the requested details. Please sort this out or I will take further action.

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6:06 am EDT
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Verotel Merchant Services / VTSUP.com Unauthorized charges, false billing on my credit card or bank account.

There is an monthly payment of 199, 95SEK to you from my account that I haven't authorized. I don't know where it came from or how. I'm not sure when it started. I have been able to track the payments for the last year but before now I haven't really noticed them because of no real shortage of funds. Due to the ongoing pandemic I'm out of a job and the money really scares so please help me sort this out.

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Update by Erik Kängwåfflan Bardh
Aug 17, 2020 8:19 am EDT

A bit hard to do that when the site you referred me to has dns problems. Attaching a screen dump on the problem.

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9:54 am EDT
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Verotel Merchant Services / VTSUP.com Fraudulent investigation police

You have fraudulently taking money from my Barclays bank account and are going to be investigated for stealing my money on numerous occasions, Barclays are investigating, PayPal, and this phone is going to the police station with all the proof they need, I want a full refund now as you are taking my money which is fraud and you are going to get done for this and you should be how dare you refund all now

Steven fulham

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7:18 pm EDT
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Verotel Merchant Services / VTSUP.com DateMyAge

This DateMyAge app takes NZ$34.01 monthly out of my bank account since January. I suppose to only get charged for 1 month and have cancelled my subscription the same day I paid for that month which was on January 18th. They confirmed by email that I no longer will be charged but keep charging ever since.
I have attached a screenshot of this email, the app and the the charge on my bank account which states Vtsup.Com*Ve
Gabriele
Thank you.

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1:38 pm EDT
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Verotel Merchant Services / VTSUP.com Charges

So, I just noticed today that I've been charged since November from Verotel. 19.50 is the charge and I don't recall having using this service for anything, is it linked to a membership? How do I find this out? It didn't show up until yesterday either, I do know that I ended a member ship with Skillshare however I do not recall what the payment was and do recall them claiming it ended.

With things going on the way they are now I'd rather not be charged for something I'm not even aware of as money is tight.

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Update by The Raven-Born
Mar 26, 2020 1:55 pm EDT

So, I came here about 20 minutes ago to see if I could get help on a charge. I found out what the charge was, and now it's saying I didn't have a membership thus can't cancel. I canceled in November, but the charges kept coming and I'd like to get my money back and stop then as the canceled membership clearly didn't go through. How exactly do I go about this? I'd really like to speak to someone.

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3:05 am EDT
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Verotel Merchant Services / VTSUP.com Addebiti maggio-luglio 2019

Sono Marra Filippo, mi sono trovato molti addebiti tra il 14 maggio 2019 e luglio 2019, vorrei sapere a quale sito appartengano tali prelievi relativi a vtsup.com* Banana sta
Grazie!

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1:27 pm EST
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Verotel Merchant Services / VTSUP.com Unauthorized credit card charges

The company vtsup.com/verotel of vtsup.com * Hebert Met Edinburg on March, 01, 2020 in Via Purgatorio, 2 87010 - Terranova Da Sibari charged me illegally without my authorization of my PostePay credit card of the MasterCard circuit of the following data:

Card number: [protected]
Transaction ID: [protected]
Amount: 303, 54 EUR / 309, 94 USD

I immediately ask for a refund of the indicated amount. I await a kind reply, thank you.

Best regards,
Alessandro Montrone

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Update by Alessandro Montrone
Mar 01, 2020 1:32 pm EST

Card number: [protected]
Transaction ID: [protected]

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1:30 pm EST
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Verotel Merchant Services / VTSUP.com reclamo

Salve sono il sign Gebbia Bernardo il sei febraio 2020 cercavo un telefonino si e aperta questa pagina e mentre facevo la ricerca si sono accavallate una dietro l altra delle pagine in un modo veloce chiudo la pagina e mi ritrovo un ammanco sulla mia poste pay un pagamento di 150.00euro senza aver fatto nessun acquisto sicuramente si e trattato di un errore informatico gentilmente vorrei essere rimborsato il numero della mia carta e [protected] attendo una vostra comunicazione grazie

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2:01 pm EST
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Verotel Merchant Services / VTSUP.com withdrawal

My father passed away and I have received his last month bank statement from december and theres been 7 payments of 99.99 english pounds and 1 payment of 49.99 from the 3rd december to the 16th nearly 800 pound worth of payments within days and now ive seen this I am not happy about it as he was ill and wouldnt of been able to see this was happening I want to get this refunded into my bank as his has been closed as I want to share it between me and my aiblings this should not of been took out of his bank please respond to [protected]@hotmail.co.uk I will be taking this further without any shadow of a doubt I will not let this go not a chance

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Verotel Merchant Services / VTSUP.com vtsup charge

My name is jonathan and I've been getting charged 19.99 once a month since July by this unknown company called Vtsup. I've only just noticed the charges in my statement and I'd like to get my money refunded. The charges have added up to 99.95 and it would be nice to get this resolved. I'd also like my card info removed from whatever this is so it doesn't happen again. I can send more information in a personal message. Thanks

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Update by Needhelpasappp
Dec 05, 2019 4:38 pm EST

Hi my name is jonathan. I have been charged 19.99 once a month since July. I just noticed the charge and don't know where it is from. I'll provide some more info in a personal email. I'd like this refunded. Thanks

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1:08 am EDT
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Verotel Merchant Services / VTSUP.com payment is done, but didn't get the membership

I've bought a lifetime membership for a site, but I still can't have access to the site. I've been waiting a long time for them to give me access(the site stated it would take a few hours). I even sent them an email in case my payment information didn't go to them, but I still don't have a response.

Is there any refund option, if I didn't get access to the site for a certain period of time?

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Verotel Merchant Services / VTSUP.com addebiti non autorizzati sulla carta di credito

Buongiorno,
Ho notato solo di recente diversi addebiti non autorizzati sulla mia postepay.
La cifra è irrisoria e si aggira intorno ai 15€ che pago sempre ogni mese da agosto 2019, siamo ad ottobre.
Non me ne sono accorta prima perché faccio di versi acquisti online. Voglio che sospendiate immediatamente questo addebito perché pago per un servizio che non conosco e soprattutto non conosco la società in riferimento a VTSUP. COM WORD NUDEX.
Non lascio altri dati sensibili finché non mi contatterete.
Grazie

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1:20 pm EDT

Verotel Merchant Services / VTSUP.com hi I never bought anything

I don't know why my account was charged please refund my money because I never made a purchase from your company and I don't even know what you company is or does but I keep getting money taken from my account and I don't know why please refund my money back to me please it doesn't even say what was purchased it just say this .
10/23/19
vtsup.com*Velvet Sun Burgas BGR
Posted on October 23, 2019 at 4:27AM

Memo: Debit: Signature purchase from [protected] vtsup.com*Velvet Sun Burgas BGR a0005805 [protected]

Card ending in 2712

$19.00
There are other ones as well and I never authorized them

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Isabella Lescarbeau
US
Nov 10, 2020 2:17 am EST

I encountered this exact situation as well also $19

A
A
Aubrey Adams
US
Jan 22, 2021 4:28 pm EST

Me too how do I get my money back and stop it from happening again?

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Frequently asked questions (FAQ) about Verotel Merchant Services / VTSUP.com customer service
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Is VTSUP.com a legitimate website for online transactions?

VTSUP.com, also known as Verotel, is a legitimate online payment processing service.

Can I trust VTSUP.com with my personal and financial information?

VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

How reliable is the customer service provided by VTSUP.com?

VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Is VTSUP.com secure for online transactions?

VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.

Are there any known scams associated with VTSUP.com?

While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.

How long has VTSUP.com been in operation?

Verotel, the company behind VTSUP.com, has been operating since 1998.

Are the charges from VTSUP.com always legitimate?

VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.

Does VTSUP.com provide transparent billing information?

VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.

How can I cancel a subscription that's being charged through VTSUP.com?

Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.

Can I trust online reviews about VTSUP.com?

When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does VTSUP.com offer customer support in case of unauthorized charges?

Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.

What kind of businesses use VTSUP.com for their transactions?

VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.

How can I contact VTSUP.com if I have a query or issue?

You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.

Is VTSUP.com compliant with financial regulations and security standards?

VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.

Can I get a refund for a charge made through VTSUP.com?

Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.

Overview of Verotel Merchant Services / VTSUP.com complaint handling

Verotel Merchant Services / VTSUP.com reviews first appeared on Complaints Board on Aug 20, 2011. The latest review Customer service is abysmal was posted on Oct 1, 2023. The latest complaint Vtsup.com escto was resolved on Sep 12, 2022. Verotel Merchant Services / VTSUP.com has an average consumer rating of 3 stars from 115 reviews. Verotel Merchant Services / VTSUP.com has resolved 61 complaints.
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  1. Verotel Merchant Services / VTSUP.com Contacts

  2. Verotel Merchant Services / VTSUP.com phone numbers
    +1 (877) 925-1877
    +1 (877) 925-1877
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number
    United States, Sales
    +1 (877) 872-9246
    +1 (877) 872-9246
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number
    United States, Enduser Support
    800 4422 9999
    800 4422 9999
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number
    30%
    Confidence score
    Europe
    +31 205 315 757
    +31 205 315 757
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number
    60%
    Confidence score
    Netherlands & Other Countries
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  3. Verotel Merchant Services / VTSUP.com emails
  4. Verotel Merchant Services / VTSUP.com address
    Danzigerkade 23D, 1013 AP, Amsterdam, Netherlands
  5. Verotel Merchant Services / VTSUP.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Verotel Merchant Services / VTSUP.com Category
Verotel Merchant Services / VTSUP.com is ranked 23 among 104 companies in the Credit Cards category

Most discussed Verotel Merchant Services / VTSUP.com complaints

Unlawfully taking money from my credit card account
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