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Viagogo

Viagogo review: Incorrect order

M
Author of the review
10:33 am EST
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Went on to Viagogo website and saw that Romesh Ranganathan was appearing at The Engine Shed in Wetherby, Yorkshire on 21st January 2024. I was sent to their website and bought two tickets. What I hadn’t known is that there is another Engine Shed in Lincoln, and nowhere was the town of the venue mentioned, just The Engine Shed. Obviously, I wanted to go to a local venue, 3 miles away, and not a venue 75 miles away, so why would I have ordered tickets for Lincoln and not ones for a local venue. I wonder if the people who organise the tickets are aware that there are two Engine Sheds in the UK, and that could be why I was able to order tickets for what was the wrong location. I was told that I can sell my tickets which cost me £188.40, but of course the cost of re-selling would not include the extras, which will leave me out of pocket. I would point out the I am 76 and my husband is 82, and what should have been a fun night out has turned into a horrible experience which was not the plan

Desired outcome: Refund of ticket

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