Visions Electronics
Reviews and Complaints

John Nezami is very rude. He treated us like an inconvenience. I will never deal with Visions again. I can't believe they have people like that. Wow. Fire that guy.

I went to buy a lens for my camera in vision electonics at faithfull avenue in saskatoon. I waited there for about 30 mins. No one came to help i asked 3 employees to help me. There was a guy named kartik he said there is only one guy in store that can help. Very rude. Then why rest of guys arr working there. Will not go this place in future. Awfull customer service.

I bought a new Samsung S9 mobile phone from Regina, SK, North store which was later revealed a faulty piece. I went back to the store for the replacement with the expectations of some better customer service and a good advice from the staff but disappointed when they totally refused to change the set with the same model even. Intead they demanded 15% of the cost of mobile in the name of 'THE POLICY'. The manager was so rude and I think didnt know the basic norms of customer srevices. May be that was not their fault as the mobile was packed in a sealed box but that wasn't mine too and I had to pay a good amount for nothing. After that nasty experience, because money matters for me, I decided not to shop any thing from 'the Vision'

3/28/2020 - I work for Visions (will not say which one because I need to keep my job) and the managers are not taking Coronavirus seriously. I would like to state upfront I am not naming the store or any names because I have bills to pay and I need to keep my job. However, this has pushed me past my limit. Head office stated a week ago there are to be no more than 4 customers in the store at any given time. The managers do not care or see the danger in this and they let all the customers in without wait. Every time I go to the floor I see no fewer than 5 customers in the store. At present moment, there are 10.I have told my managers as customers approach that we are at limit or over limit and they say, I don't care it's fine let them in.

We were also told to barricade the store so customers can't browse and must stay near the front of the store. Countless times I have witnessed managers open the barricade so customers can browse. The point of this was so customers wouldn't touch everything but now it's so bad that there is no point to having barricades.

I have heard the managers say many times that if one of its staff members gets COVID-19 from a customer, we will send that person home for two weeks and continue business as usual. No extensive cleaning of the store, no shutting the store down.

I am beyond frustrated and disappointing with the lack of care the managers have for their staff's safety and the fact that they are not taking this seriously. I live with my parents. I wash my hands constantly but I still feel like I am bringing home the germs of the customers to my parents, who are both quarantined at home. My parents are elderly.
I play an important role at the store, and I need to pay my bills. The store would have a hard time functioning without me being here and I need to pay for things. I need to be working. Plus we are essential so we are not shutting down.
How is it fair to my parents, one of which has a weakened immune system, that my managers are going against head office and choosing a dollar over safety and possibly life itself. How is it fair to my parents that Visions Electronics cares more about selling an HDMI cable than having elderly people survive the pandemic (if it reaches the store). Why should I be stressed to the point of crying at work because I am terrified for my parent's health. I just want them to take this seriously. A man in my province died yesterday due to the virus. This is a dangerous environment already. The managers are making it much more dangerous.

Purchased a stove Feb 22 2020. It's been a month and still no stove. Although the website says with in 3 weeks. After 8 or 9 calls spoke to the store manager, who seems to be more concerned with how much he makes than to help with getting my stove. They have no idea where it is and says may take another month. They have nothing else in stock to offer me and thus means another month to wait. Each time I am told they will look I to something no one ever returns the calls

February 8, 2020

This letter is being sent to you regarding concerns about ASUS lap top computer purchased May 24, 2018. Let me begin my story:
 Purchased unit May 24, 2018, assured that this was a top quality lap top
 Purchased additional warranty
 February 23, 2019, unit powered on, blank screen, shut down
 Would not replace, unit had to be sent to service department in Calgary, AB to service/confirm if unit should be replaced
 Unit sent to service department in Calgary, AB
 Unit received by service department, March 20, 2019
 Service department replaced battery, no other issues
 April 9, 2019 called service department and was told unit should be coming soon
 Unit received from Vancouver, BC April 12, 2019
 Because battery replaced, no exchange for new unit
 Unit working
 June 17, 2017, unit is down again.
 Same story unit to go to service department in Calgary, AB
 Contacted service manager in Calgary, (who was very rude) and he stated I should have talked with him before any work had been completed on this unit. How could I have contacted him I did not get his name or phone number until I insisted I be given his name and telephone number.
 Instead took unit to Best Buy, they cleared unit and reinstalled Windows 10 and updated unit
 The cost was $230.00 (two hundred and thirty dollars)
 January 7, 2020 unit has failed again. Not going through this business of repair again, purchased another unit, not ASUS
 Waited until now to make sure that the new unit was working satisfactorily

 Why would I write this letter

 First of all to let ASUS know that the warranty purchased was not worthwhile having
 The unit was never working properly and no matter what service it would just keep failing
 The company that I purchased the unit from would not stand behind their warranty or replacement
 I would like to know if this is how the ASUS company would like to be treated if they had had similar problems
 Would/will ASUS stand behind their product and replace with this many issues

May I hear from ASUS at your earliest convenience

Thank you

Donna Canning
Box 46, Bashaw, AB T0B 0H0
Email: md.[protected]@hotmail.com

My family purchased a 60" TV from Visions over 5 years ago and, at the time, we purchased the 5 year extended warranty for $230. Throughout those 5 years, we have never had to use that warranty. We were told that if we don't use the warranty, that we could come back to Visions and use that as a store credit. That is/ the only reason why we purchased the extended warranty. I went into Visions today (8/21/19) to purchase a monitor for my home business and we are now being told we have to spend double the value of the warranty to be able to use it. I can't even use $100 (50% of the cost of the monitor) of the credit. So I now have to buy $460 worth of stuff before I can get $230 back. We were never told this and this was never explained to us at the time of purchase. If it had been explained correctly, we would never have bought the extended warranty. Spencer, the manager at the store, even said he has already had three other complaints about this. This is unacceptable. All I want it to use the $230 credit that I expected to get based on what I was told by a Visions salesperson five years ago, to purchase a 27" monitor. I don't want to have to spend double the value of the credit just so I can use the credit. If this cannot be resolved, I will be forced to take my business to someplace else.

We are writing you to let you guys know how very disappointed we are. Last September I ordered an enzo game chair. I did not receive it for 12and half weeks with no updates from sales team. At the same time I bought a TV stand. Both items went on sale for 20 dollars less. I applied for price difference. I received a 20 dollar cheque for one but a gift card for 20 dollars for the other. Wondering why this is as I should of got a cheque for both of them. Now my wife and I have purchased a fridge on March 4th 2019 and as of noon on April 19th still have not received the fridge. Went into Visions to asked where it was and no one knows where or why we have not received it. As of 230pm we were told that the salesman was suppose to send an email when purchased but did not. He did ask the manager if he had to and he stated no but now he was suppose to. Not sure if this was just the excuse they came up with or it is valid. We at this point wanted to cancel the order as we need a fridge and can not keep waiting with no idea if it has even been shipped or when we can expect to receive. They told us sorry but can not stop the financing so were unable to cancel. There is nothing stating in your policy that financing cannot be canceled. We at this point were given a 50 dollar gift card for our inconvenience but no timeline on the fridge. Feel we deserve more answers on how your policy works and also when we will be getting a fridge. Something must change when it comes to ordering items you don't have in stock and a way for customers to have updates on these items as the salesman seem to not have any idea after sale is made seems like it doesn't matter when you get those items but are expected to pay anyways.